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With the ever-increasing interest in Blackbox Connector solutions, Michael will be another technical resource for client support.
Full Sail Partners, a Deltek Premier Partner, is pleased to announce the addition of Michael Dunlevy to the Blackbox Connector team. Michael has come on board as a Technical Support Analyst, and in this role, he will work directly with clients on the set-up of the Blackbox Connector software. Additionally, Michael will train with the Information Technology team to provide technical support on the Deltek Vision and Vantagepoint platforms and assist with custom solutions.
The Blackbox Connector team connects Deltek Vision and Vantagepoint quickly with ready-to-deploy business solutions. Blackbox Connector offerings include ADP Workforce Now, Client Feedback Tool, Constant Contact, Mailchimp, SAP Concur, Entrinsik Informer, and Open Asset. With a continued increase in demand for Blackbox Connectors, Full Sail Partners sought another technical team member to provide clients with a personal point of contact to troubleshoot any issues relating to their Blackbox Connector purchase.
“I am really excited to help our clients with these amazing Blackbox solutions that Full Sail Partners offers and look forward to using my experience in customer support to troubleshoot their issues,” noted Michael.
Michael comes to Full Sail Partners with over five years of experience with customer support in the area of wireless communication. Furthermore, Michael holds a bachelor's degree in business Analytics and Marketing from Old Dominion University in Norfolk, VA. With his exceptional interpersonal skills and friendly demeanor, clients needing technical support will have the best possible resource for their questions, needs, and concerns.
“We're looking forward to utilizing Michael's professional customer support exposure to continue and enhance our Blackbox customer's 'White Glove' support experiences," stated Wes Renfroe, VP of Technology.
For more information, please contact Full Sail Partners’ Marketing and Communications Department or visit the Full Sail Partners’ website at http://www.fullsailpartners.com.