In the ever-evolving landscape of project management software, Deltek Vantagepoint has established itself as a trusted solution for organizations across industries. Now, with the much-anticipated release of version 6.0, Deltek is set to revolutionize the way professional services firms plan, execute, and track their projects. Building upon its solid foundation, Deltek Vantagepoint 6.0 focuses on three key themes: improved visibility, enhanced user experience, and better project planning.

With a comprehensive suite of features and enhancements, this latest iteration promises to empower professional services firms with unparalleled insights, streamlined workflows, and a more intuitive interface, ultimately paving the way for project success in the modern era. Here’s an overview of what’s new in Deltek Vantagepoint 6.0.

Contents

• Expanded APIs
• Enhanced User Control
• Improved Dashboards
• Draft Invoice Approvals Made Easier
• Employee Visibility Increased in Hubs
• New In-Product Guides
• Updated Interactive Billing
  • Streamlined Period Start/End Date Changes for Submitted Draft Invoices
  • Warning Message for Voiding Invoices with Applied Payments
  • Additional Columns in Invoice History
  • Invoice Template Editor in the Browser Application

Expanded APIs

Deltek has expanded the range of Application Programming Interfaces (APIs) available to users. These new API endpoints not only facilitate the exchange of information but also adhere to the existing validations and restrictions, ensuring data integrity and compliance with security requirements at the application level.

Enhanced User Control

Deltek Vantagepoint 6.0 introduces a game-changing feature that enhances user control and flexibility within Connect for Outlook and Connect for Gmail - the ability to customize contact, firm, and project records in the contextual pane. This new functionality allows users to tailor the information displayed in the pane according to their specific needs and preferences.

With this customization capability, users can handpick which fields, including user-defined fields, are included for each record type in the contextual pane. Whether it's contact information, firm details, or project specifics, individuals can choose the relevant data elements that they want to have readily available at their fingertips. This level of customization empowers users to optimize their workflows and focus on the specific information that matters most to them.

Improved Dashboards

Deltek Vantagepoint 6.0 introduces several new and improved features related to dashboards, providing enhanced customization and functionality. Here are some key highlights of the dashboard-related updates:

• New Columns and Role-Based Security for Employee Dashpart Base: In addition to user-defined fields, several new columns are now available for the employee dashpart base, including City, Country, Firm Name, Hire Date, and more.
• New Role-Based Security Settings: These settings can now be applied to dashpart bases and their columns, allowing administrators to control access to specific dashparts and columns based on user roles.
• Find Dashparts Efficiently: The new Quick Find field in the Dashpart Library enables users to search and find available dashparts more efficiently, based on dashpart titles.
• Memo Dashparts for Notes and Announcements: The new memo dashpart allows users to post notes, reminders, warnings, announcements, URL links, or images directly on a dashboard. Rich text formatting is supported for enhanced customization.
• Updated AR Comment Column for AR Detail Dashpart Base: AR comments are now displayed at the Invoice grouping level, eliminating the need to expand transaction lines. Users can add AR comments directly from the Invoice group level.
• Drill-To Indicator for Dashparts: Dashparts associated with another dashpart as a drill-to action now display a drill-to indicator icon in the Dashpart Library, enhancing the user experience and navigation.
• New Columns for Project Dashpart Base: The project dashpart base now includes additional columns such as Weighted Percent Complete, Total Compensation, Committed Purchase Order Expense Billing, and Committed Purchase Order Expense Cost.
• Enhanced Filter Selection by Organization: When creating or modifying dashparts with the Account or Account Detail dashpart bases, users can now apply filters by an organization more efficiently. The update allows the selection of parent-level organizations, making it possible to choose all sub-organizations simultaneously.
• New Predefined Dashparts: Several new predefined dashparts are available for use in dashboards, including Top 10 Clients - Receivables, Top 10 AR by Billing Client with Drill To, Weighted and Estimated Fee by Stage with Drill To, and Pursuits by Probability with Drill To.
• Updated Predefined Dashboards: Certain predefined dashboards have been updated to display the Employee Utilization This Year dashpart instead of the Utilization dashpart, providing more relevant and up-to-date information.
• Custom Multipliers for Calculated Fields: Users now have the ability to configure the multiplier field for percentage data types when working with calculated fields in the Dashpart Designer.

Draft Invoice Approvals Made Easier

With the appropriate role security access rights, users can access the Supporting Document dialog box and print all supporting documents to a single file with ease. To activate the feature, navigate to Settings » Security » Roles, click the accounting tab, and in the Billing Security: Interactive Billing and Invoice Approvals section select the Allow Changes to Support Documents checkbox.

Employee Visibility Increased in Hubs

When accessing a record in Vantagepoint, you can now have increased employee visibility:

• Orange Outline: If other employees are currently editing their record, their picture icon is highlighted with an orange circle, indicating their active editing status. The picture of the person actively editing the record is always displayed first.
• Blue Outline: For employees who are viewing the record, their picture icons are outlined in blue.
• Info Bubble: Clicking on an employee's picture icon opens an info bubble that provides additional details about the employee.
• Email: By clicking on an employee's email address directly from the form, you can conveniently send an email message to that employee. Vantagepoint seamlessly opens your email application for a smooth communication experience.
• Microsoft Teams Chat: If you have enabled the Microsoft Teams Chats from Deltek Vantagepoint option in Settings » General » Communications, you can initiate one-on-one chats with team members directly from Vantagepoint. Simply click on the Microsoft Teams Chat option to start a chat conversation.

New In-Product Guides

Deltek Vantagepoint 6.0 includes a myriad of new guides to help everyone from the newest user to the most seasoned Vantagepoint veteran. The in-product guides are as follows:

• What’s New in 6.0
• Search Dialog Restyling
• Search Navigation Improvements
• Resource Management Reporting
• Invoice History Columns
• IQ Integration
• Undock Project Structure

Updated Interactive Billing

Deltek Vantagepoint 6.0 introduces several valuable updates to the interactive billing module, enhancing the user experience and providing additional functionality for managing invoices effectively.

Streamlined Period Start/End Date Changes for Submitted Draft Invoices:

Previously, changing the period start or end dates of a submitted or approved draft invoice in the Invoice Presentation Dates section of the Billing Session Options dialog box required resubmitting the invoice for approval, even though these date changes did not impact the included transactions. In the latest update, you now have the flexibility to choose whether to resubmit the invoice after modifying the period start or end dates.

By updating the dates in the Billing Session Options dialog box without altering the transaction bill-through dates, you can save the changes without resubmitting the draft invoice. The new "Save" button allows you to update the period dates without the need for reapproval. However, if you modify both the period start/end dates and the transaction bill-through dates simultaneously, resubmission for approval is still necessary.

Warning Message for Voiding Invoices with Applied Payments:

When voiding an invoice from the Invoice History tab in the Interactive Billing form, a new error message now appears if there are any applied payments associated with that invoice. This prompt gives you an opportunity to review the applied payments before proceeding with the voiding action, ensuring accuracy and preventing unintended consequences.

Additional Columns in Invoice History:

The Invoice History tab of the Interactive Billing form now offers additional columns to provide a more comprehensive view of each invoice. The newly added columns include Amount Due, Amount Paid, Applied Retainer, Credit Memos, Invoice Total, and Retainage. These columns provide quick access to important invoice information such as amounts and payment status, enabling better invoice management and analysis.

Invoice Template Editor in the Browser Application:

With the latest update, the Invoice Template Editor is now available directly within the browser application. The Invoice Template Editor form empowers users to create and update invoice templates, which determine the format and content of invoices. This enhancement simplifies the customization process, allowing for easy modification and customization of invoice templates to meet specific business needs.

Looking for More?

If you’re looking to get your hands on even more Deltek Vantagepoint 6.0 updates, then we have got a lineup for you! We are excited to announce that our next webinar “What’s New in Deltek Vantagepoint 6.0” will be held live on Wednesday, June 7th, at 1 pm ET. This webinar will delve even deeper into Deltek Vantagepoint 6.0, providing you with comprehensive information to maximize your project management capabilities.

Additionally, stay tuned for our follow-up blog next week. Here we will review even more exciting features that will further enhance your project management experience with Deltek Vantagepoint 6.0. At Full Sail Partners, we are committed to keeping you informed and empowering you with the latest advancements in project management software.

During the implementation of Deltek Vantagepoint, professional services firms should understand the connection between the Organizational Breakdown Structure (OBS) and the Work Breakdown Structure (WBS). A typical first step to consider whether the firm needs to re-organize these structures. Whether it be the uniqueness of each, or the relationship between the two, the attention paid to these early stages of development is instrumental to the flow and reporting of information in your Deltek Vantagepoint database. In the following, we’ll explore some areas to consider when designing these structures in your database. 

Organizational Breakdown Structure (OBS)

When it comes to designing the Organizational Breakdown Structure (OBS) in Deltek Vantagepoint, it's important to consider the specific needs of your professional services firm. The OBS can range from simple to complex, depending on the size and requirements of your organization. Here are some examples of different OBS approaches. 

• Location Approach: With this approach, the OBS is organized based on the physical locations of your offices or project sites. Each location represents a hierarchical level in the structure, allowing you to track and manage projects and resources across different geographic areas. 
• Discipline/Department Approach: In the discipline or department approach, the OBS is structured around different functional areas or departments within your organization. This allows for efficient resource allocation, project assignment, and collaboration within specific areas of expertise. 
• Market Sector or Business Development Driven: This approach focuses on organizing the OBS according to your firm's market sectors or business development strategies. Each market sector or business development unit can be assigned a hierarchical level, enabling you to analyze performance and profitability based on these segments. 

Deltek Vantagepoint provides flexibility in designing your OBS, offering up to five hierarchical levels to accommodate your specific requirements. It also allows for the allocation of overhead requirements within the structure of the database. If you plan to utilize the multi-company functionality in your database, it's important to reserve level one for different companies within your enterprise. 

Financial accountability is a crucial aspect of any professional services organization. When building your OBS, it's essential to consider the financial implications. For example, if you use a two-level OBS structure, such as office and department, each combination will generate an income statement. This means that someone within your organization should be responsible for reviewing and managing these statements. 

Deltek Vantagepoint also enables the extraction of various cross sections for combined financial reporting. For instance, if you have a mechanical department in three offices, you can create a mechanical income statement that provides accountability at different levels: 

• Office Accountability: You can track the financial performance of each individual office separately, gaining insights into the profitability and expenses associated with specific locations. 
• Office/Department Accountability: This level of accountability allows you to analyze the financial performance of different departments within each office. It helps in evaluating the contribution of each department to overall profitability. 

• Overall Department Accountability: By consolidating the financial data of the mechanical department across all offices, you can assess the department's overall performance and make informed decisions regarding resource allocation and strategic planning. 

The OBS in Deltek Vantagepoint offers the flexibility to design a structure that aligns with your professional services firm's needs. By carefully considering the OBS approach, financial accountability, and the ability to generate cross-sectional reports, you can effectively manage projects, resources, and profitability within your organization. 

Projects and the Work Breakdown Structure (WBS)

The Work Breakdown Structure (WBS) is a critical component that determines how a project is organized and how revenue and costs flow within a professional services firm. Most firms find it effective to build their WBS based on project budgets, aligning with the fee and scope defined in the client contract using a bottom-up approach. 

Deltek Vantagepoint provides the flexibility to define up to three levels in the WBS, commonly referred to as Project, Phase, and Task. However, these labels can be customized to match your firm's preferences. Furthermore, the WBS allows for the assignment of accountability within a project. You can designate a project manager, as well as phase and task managers, based on their scope and budget responsibilities. 

It's important to note that project builds and WBS structures do not have to be identical across all projects. While each professional services firm may have its own unique requirements, it is generally recommended to have at least one WBS level 2 for every project, indicating another variation in the WBS. Additionally, projects can be built with no WBS level 3 or only certain portions of the WBS level 2 extending into the WBS level 3. 

The OBS and WBS structures function both individually and in tandem to support overall financial and operational accountability within your organization. At the lowest level, the WBS drives how revenue and costs are allocated within the OBS. Here are some additional factors to consider when working with the OBS and WBS structures: 

• "Mirroring" the OBS in WBS for Overhead Projects: For projects involving overhead costs, it can be beneficial to mirror the OBS structure within the WBS. This helps ensure that the appropriate overhead costs are accurately assigned to specific projects, allowing for better cost tracking and financial reporting. 
• Combinations of Cross-Charge, Intercompany Billing, and High Accountability in WBS: Consider how cross-charges, intercompany billing, and high levels of accountability will be incorporated into your WBS. Deltek Vantagepoint offers capabilities to support these requirements, allowing you to accurately allocate costs between different departments, offices, or business units within your professional services firm. 

By carefully considering these aspects of the OBS and WBS structures, you can establish a robust framework for financial and operational accountability within your professional services organization. Deltek Vantagepoint empowers you to customize and tailor the OBS and WBS to meet your firm's specific needs, ensuring accurate project tracking, cost allocation, and financial reporting. 

Is it Time to Update Your OBS and WBS Structures? 

In the ever-evolving landscape of professional services firms, it's crucial to regularly assess and update your Organizational Breakdown Structure (OBS) and Work Breakdown Structure (WBS) in Deltek Vantagepoint. As your business needs change and evolve, it becomes imperative to optimize your system to ensure it aligns with your current requirements. This is where our firm can help. 

One popular OBS/WBS methodology gaining traction is the implementation of a 3D matrix solution that incorporates both geography and market sectors. By combining these dimensions, you can create a powerful framework that enables efficient project management, resource allocation, and financial reporting. However, implementing such changes requires expertise and guidance from both functional and data consultants to ensure a smooth transition. 

At Full Sail Partners, we specialize in Deltek Vantagepoint consulting services, including OBS and WBS optimization. Our experienced consultants can work closely with your team to analyze your current structures, identify areas for improvement, and design a new and more productive system tailored to your unique needs. 

Timing and cutover planning are critical to the success of any system update. Our consultants will guide you through the entire process, ensuring that the implementation is seamless, minimizing disruption to your operations, and maximizing the benefits of the new OBS and WBS structures. 

Now is the perfect time to get creative and strive to get the most out of your Deltek Vantagepoint system. Don't let outdated structures hold your firm back. Explore the possibilities of a Navigational Analysis with our firm today. Let us help you unlock the full potential of Deltek Vantagepoint and drive efficiency, profitability, and growth within your organization. Learn more about how a Navigational Analysis can help your firm by clicking the image below. 

Accounts Payable (AP) is one of the main tasks performed daily in a professional services firm’s accounting department. The process can be labor-intensive and very manual, especially when a firm has not embraced new technologies.  It’s hard to determine why so many professional services firms have not made the jump to a paperless accounts payable process. Maybe it’s the daunting fear of errors, or simply the fear of changing the process? Let’s review the benefits of automating the AP functions for your professional services firm and try to put any fears to rest!   

1. Going Paperless and Reducing Errors 

Generally, as with many professional services firms, accounts payable has been a paper-heavy process that has required printing, copying, filing, and retrieving paper. Additionally, the task itself has been a labor-intensive manual process that can already fall prey to human error. With errors already being something that may happen without automation, this proves that using automation is nothing to be feared by your professional services firm. By automating the AP process, invoices are stored digitally, reducing paper costs and reducing the time needed to process AP. So, automating AP at your professional services firm all the while saves money and actually increases accuracy. 

2. Improving Employee Productivity 

As mentioned before, Accounts Payable is a repetitive and time-consuming manual task. The process typically involves first receiving the paper invoice, then sending it for manual signature approval, and then data entry of all data into the accounting software. However, when automation is embraced by your professional services firm, invoices can be uploaded directly into the database, then electronically approved, and invoices posted. Thus, using automation and reducing AP task time, allows employees to focus efforts on more profitable pursuits instead of spending time on repetitive tasks. 

3. Gaining Control of the Procurement Process

Enforcing purchasing policies can be a struggle if there is no way to approve them before the purchase is made. Using an automated AP solution allows professional services firms to set up an approval process based on the firm’s policy for procurement. With automation, accounting team members can ensure the policy was followed and speed up the time it takes to have a purchase order approved. Gaining control of the procurement process allows for full transparency, with no more receiving vendor invoices without knowing the details being given about the purchase.  

4. Working Smarter with Vendors

A final plus of using AP automation at your professional services firm is that vendors can submit invoices to a designated email or webpage. This in and of itself greatly reduces the risk of lost invoices and allows for easy upload into the accounting system. Furthermore, receiving digital invoices for processing ensures on-time payments, which of course makes the vendor happy and reduces the number of communications back and forth. Fewer communications back and forth with vendors additionally saves your professional services firm further time and effort which is working smarter, not harder. 

Automate Your Professional Services Firm’s AP Process 

Hopefully, after now realizing the benefits of automating your professional services firm’s Accounts Payable process, you can fully understand that automation is not something to be feared. It’s clear to see that automating AP will reduce errors and save money, and what professional services firm doesn’t want that? So, knowing that automation can save money and reduce errors, is your professional services firm ready to embrace technology and start automating your Accounts Payable Process?  

By 2028, according to the U.S. Bureau of Labor Statistics, 42 million people will fall under the category of people working that are 55 or older. So, this equates to almost one-fourth of the workforce in the U.S. While an aging workforce is becoming more prevalent in firms including those in the architecture and engineering (A&E) industry, this doesn't mean seasoned employees have to immediately say goodbye to the industry they love!  

With phased retirement, A&E firms or any professional services firm can help these senior employees transition into retirement while still retaining their valuable skills and experience. Not only are there many benefits for both employees and employers when implementing a phased retirement program, but leadership can also customize the plan that meets the needs of individual A&E firms. Going forward, let’s discuss this concept of phased retirement in some more detail and see how it will be advantageous for your A&E firm.   

What is a Phased Retirement?  

As defined by Stephen Miller’s article for SHRM Online, “Phased retirement is an employer-based program that allows employees close to retirement age to reduce their working hours and transition into retirement. These programs may include a partial drawdown of funds from defined contribution or defined benefit retirement plans and continuing employer-sponsored health coverage.” 

The idea of phased retirement is not new. In fact, a worldwide survey of 1,736 HR Executives, by Mercer LLC, indicated that around 38% of these executives said they offer phased retirement which is more than double the 17.2% before the pandemic. Clearly, these executives see the slew of benefits for considering a phased retirement plan that will be advantageous for both employees and employers. 

Phased Retirement Benefits for Employees 

The following are just some of the benefits of a phased retirement for employees: 

• Lowered Responsibility: Experienced or knowledgeable professionals tired of dealing with their current level of responsibility are looking for less-stressful roles or roles that are project-based, and those where their schedules can be more flexible. 

• Guidance from Employer: As they see the unknowns of retirement fast approaching, these senior employees can look to their employers for a source of assistance on how to proceed forward in their ultimate career plans. 
• Addresses Longevity in Life: People are living longer, so there are both financial and personal reasons employees close to retirement age may want to and/or need to phase into retirement, which includes continuing to save as much as possible before their career comes to an end. The days of guaranteed pension plans have been replaced by 401k plans and other sources of retirement savings. 

• Offers Partial Retirement Earlier: Given the opportunity to reduce hours while still getting a salary and benefits allows employees to save money and invest carefully now so they can enjoy a retirement while still young enough to appreciate it.  
• Can Test Drive Retirement: A phased approach to retirement lets senior employees ease into a new chapter in life. They get a chance to try things out before totally committing or “test drive” how retirement will work for them. For example, with a reduced workload, they will have the chance to explore other interests outside of work. 

• Helps Adjust to New Life: Employees close to retirement age must consider making life changes that may be a bit stressful. Phased retirement provides a chance to see what these changes look like going forward without being overwhelming. Like, if married, starting with reduced hours is a handy way to help a couple ease into a new living arrangement. Or for those that are used to working all the time, they can see what it is like to have more time without work. 
• Get an Encore Career: With changing responsibilities or the type of work that senior employees can take on whether upskilling or reskilling, phased retirement can offer these employees an “encore” career. This mindset allows for the eventual transition to retirement to be a positive one and has employees “go out with a bang.” 

Phased Retirement Benefits for Employers  

Employers also benefit by offering their employees phased retirement options. Below are just a few of those benefits: 

• Knowledge and Skill Transfer: Seasoned employees generally have strong skill sets and knowledge that comes from experience, or the work ethic that can be transitioned to another position through reskilling or upskilling. Firm leadership needs to keep these valuable employees by granting pre-retirees the opportunity to continue earning income while feeling significant to the firm. During the phased retirement, skills and knowledge can be transferred to the next generation and the employees feel valued by their employer who works with them to provide a comfortable transition. 

• Opportunity for Younger Generation: Again, skill sets and knowledge come from experience and are not learned immediately out of school. With phased retirement, transitioning senior workers gives younger workers opportunities to move up, making skills coaching by experienced workers vital. These younger workers will have the chance to get exposure to what the experts know before they transition out. 
• Mentorships: Pre-retirees can offer their skills and knowledge and help with succession planning, mentoring, and training of the younger workforce. With phased retirement, there is time for this significant evolution to occur with no sense of major urgency. In fact, morale can also be improved when senior workers are given the chance to mentor their younger coworkers and see the value they still bring to the future of the firm. 

• Ease of Transition: With phased retirement plans in motion, this facilitates a more seamless transition for these workers. With guidelines in place, and a mutual understanding of what is to come, there is no abrupt ending to their careers.  
• Offers Employee Flexibility: Phased retirement gives pre-retirees the flexibility to retire on their own terms, which shows them that they are valuable and that the firm cares about them. When structured, firm leaders can help senior employees make a comfortable transition to retirement while not losing the trust of long-term employees.  

Examples of Requirements for Eligibility for Phased Retirement Program 

A&E firms looking to introduce a phased retirement program may want to start with determining eligibility requirements. Below are a few examples of such requirements: 

• Minimum 5 years of Service 
• Minimum Age 55 
• Minimum Hours Reduction 10% 
• Maximum Hours Reduction 50% 
• Minimum 6 months, Maximum 3 years 

• Minimum 20 hours/week 
• Agree to retire at the end of the specified timeframe 
• Arrangement must be mutually agreed upon 

Additional Items to Consider When Creating a Phased Retirement Plan 

Other considerations when exploring if a phased retirement plan option is right for your A&E are: 

• Participation in the program must meet the needs of the department and the firm as a whole. 
• It is not a guarantee of employment. 
• Employees must be in good standing. 
• Employees must adhere to company attendance policies. 

• Employees have the option to accelerate their retirement date.  
• As an employer you do not necessarily have to agree to a request if you have a good business reason for your refusal, but you must deal with the request in a reasonable manner and accommodate employees' needs wherever possible. 
• Attention needs to be paid to the details of the transition. 
• It should be presented as any benefit, so eligibility is like any other firm benefit. 
• Program needs to be communicated throughout the firm and speak to “all demographics.” 

Get Started with your Phased Retirement Plan 

With a phased retirement plan in place, A&E firms or any professional services firm can navigate the transition of valuable, seasoned employees with ease, maintain careers and skill sets, all the while helping the next generation be prepared for the future to ensure continuing success. Each plan will be specific to an A&E firm’s needs, focusing on what makes sense for that firm and determining which roles it would apply to. If this is something you would like to explore further, feel free to reach out to our HR Consulting Experts. Click the image below to get started. 

This is the sort of adversarial match that goes on too often every day for professional services firms. Buyers are overwhelmed by the sheer number of features when they watch a software demo. What is often forgotten, though, is that elephant in the room – the function of the software and how the product solves your business problems.   

Differences Between Features and Functions

But first, what’s the difference between features and functions? Features are all the cool things software can do. While functions are all the cool things software can do…FOR YOU! 

A solid ERP should support your professional services firm’s business processes. You should not need to change your business processes; the technology should be there to strengthen your processes. 

Usual Process for Seeking New Technology

Let’s check out what often occurs as a professional services firm seeks out solutions to its business issues:  

1. Deciding the Need 

Here is usually how it goes.  A firm feels business pains – growing pains, direction, or market pains, etc. The leaders decide that new software will solve their problems and set about contacting vendors to see what their software will do. What is sometimes not communicated, though, is exactly what the problems are. Sometimes the leaders keep their needs/want to themselves preferring instead to see what the sales rep has to say, or sometimes they simply don’t know exactly what the problem is or how to solve it.   

2. Feature Overwhelm 

The eager sales rep arrives and starts working with the firm trying to understand the business issues, however, there remain the previously mentioned miscommunications regarding the business issues that need to be solved. So, the sales rep, having confidence in the quality of the product to solve a myriad of issues, launches a demo campaign perfectly designed and choreographed to show every remarkable thing the software does. It works - the firm is awestruck by all the impressive features, but will they solve the business problems? 

3. Selecting the Solution 

After looking at several vendors’ presentations and perhaps even some RFP responses, the firm gathers, compares notes, and ultimately chooses the most appealing and financially comfortable solution.  

I’m sure, as a savvy member of our business community, you spotted the increasing snowball of issues that all come down to one basic, yet seemingly elusive, concept – the lack of clear definition, well-defined communication, and effective partnering with the vendor on the business issue(s) itself.   

Solving the Business Issue...the Function 

Now, let’s replay that same first scenario with a significant tweak to the beginning. The professional services firm is realizing some sort of business pain: current market/direction pains or future growth and development pains, disparate and inefficient processes, and lack of relational data for business metrics. Key firm members still convene to try to clearly identify what the issues are.   

However – and here’s where it gets exciting – they reach out to a preferred vendor who, together  with the key firm members: 

• Clarify the business issues. 
• Develop a plan to solve them. 

And only then do they … 

• Acquire the right software solution. 

Notice how the features weren’t even mentioned yet? Sure, it’s important to have cool things that your software business solution does which make everyday work life easier or more interesting. And yes, it’s great to have hotkeys, a special GUI (graphical user interface) on pages, neat buttons, and clicks. But, in too many instances, those features are there mostly to sell but not to solve. They are frosting, gravy, or special sauce – yummy to see and eat, but without solid nutrients, are not satisfying the functional need.  

And what’s more, those “bling” features almost always end up costing far more than going with what may seem like an initially expensive business solution. The cliché, “you get what you pay for,” is very true in the software industry. Going with a less expensive solution can sometimes cost more in the long run, because if you haven’t solved your business issue, you end up with voluminous customization costs or just more disparate systems.   

Partnering with Firm and Vendor Garners Results 

At some point in the future after choosing based solely on price, bells, and whistles, you will likely need to cut your losses and just go with a vendor who will work with you to solve your business problems. It’s the partnering of a professional services firm and vendor which garners the real result. 

In the Forbes.com article, “To Increase Revenue Stop Selling” former contributor, Mike Myatt, states that organizations want to be treated like partners and not a software sales targets. Working with its vendor is the only way a successful solution will be realized resulting in a long-standing, productive business relationship. In the article, he says, “Engage me, communicate with me, add value to my business, solve my problems, create opportunity for me, educate me, inform me, but don’t try and sell me – it won’t work.” 

The article makes you think about it - do you establish trust by profiling and targeting prospects, or by attempting to understand the needs of a potential client? This is much more than a semantical argument – it’s a philosophical shift in thinking, and a practical shift in acting. Stop selling and start serving.  

To put this in terms for your professional services firm, stop buying and start receiving this service. I’ll go even further and suggest an early warning sign…if your vendor doesn’t keep the door open that its software may not be a fit until an in-depth discovery is done, and all stakeholders are aligned, be wary. A solid partnership will be cognizant of the fact that an install that isn’t actually solving problems is a lose-lose situation.  

Finding the Wonderful Consultants Who Care  

So where are these wonderful consultants who care and want to partner with your professional services firm to solve your business issues? They’re out there all right. Yes, they’re tougher to identify among all those throwing the title around on their business cards or in their lingo.  

Here are 5 tips to help you find the right business solution partner. You’re looking for consultants who: 

1. Talk more about you and less about themselves and their product features.
2. Question and then listen.
3. Work with you and don’t sell to you.
4. Take the time to build trust and mutual respect.
5. Provide solutions that function for your firm instead of features that “could” work.

Partner Up to Navigate Features vs. Functionality 

Interested in learning more about finding a business solutions partner to help your firm operate better? While you’re at it, get rid of those boxing gloves. You won’t need them now that you can win the match – because you know how to make the right choice between features vs. functionality in selecting your next business software solution. 

As a veteran of the architecture, engineering, and construction industry for over 17 years, I've seen firsthand the importance of having a reliable and effective CRM system in place. When it comes to professional services marketing, Deltek Vantagepoint CRM is the go-to solution for many professionals in the industry. In this blog post, I'll explore why professionals in the industry love Deltek Vantagepoint CRM and why it's an essential tool for successful marketing and business development. 

1. Robust and Customizable Dashboards 

One of the most significant benefits of Deltek Vantagepoint CRM is the robust and customizable dashboard. The dashboard provides an overview of all essential information, including opportunities, leads, clients, and projects, in one centralized location. The dashboard is fully customizable, allowing you to choose the specific metrics and data that are most important to your marketing efforts. The ability to view all relevant data in one place helps marketing professionals make informed decisions and streamline their workflows. 

2. Natively Built Integration with Other Deltek Vantagepoint Modules 

The natively built integration between Deltek Vantagepoint CRM and other Vantagepoint modules offers numerous benefits to marketing professionals in the architecture and engineering (A/E) industry.  

First and foremost, the integration provides a complete view of the client's journey, from initial contact to project completion. This means that marketing professionals can easily access all relevant data related to a client, including project milestones, billing and invoicing information, and resource utilization. Having a complete view of the client's journey allows marketing professionals to make informed decisions about how to allocate their time and resources, resulting in more successful marketing campaigns and a better overall client experience. 

Another significant benefit of natively built integration is the prevention of duplication and errors. Because all data is up-to-date and accurate across all modules, there is no need to manually input information into multiple systems, reducing the risk of errors or duplications. This also means that marketing professionals can spend less time managing data and more time focusing on high-value activities, such as nurturing leads and developing targeted marketing campaigns. 

In addition, the natively built integration ensures that all data is secure and protected. Because there is no need for custom connections or plugs, there are fewer potential vulnerabilities in the system, reducing the risk of data breaches or security threats. The integration also ensures that all data is backed up and recoverable in the event of an outage or other issue, providing peace of mind to marketing professionals who rely on the system to manage their critical client data. 

3. Robust Reporting Capabilities 

Deltek Vantagepoint CRM offers robust reporting capabilities that allow A/E professionals to analyze and measure the effectiveness of their marketing and business development efforts. The reporting capabilities include customizable reports, dashboards, and analytics, giving A/E professionals the insights that they need to make data-driven decisions. The reporting capabilities also allow A/E professionals to track the ROI of their marketing campaigns, pipeline and forecasting, and win rate percentages enabling them to make adjustments and improvements as necessary. 

4. Comprehensive Contact Management 

Deltek Vantagepoint CRM provides comprehensive contact management capabilities that allow marketing professionals to manage all client and prospect data in one place. The contact management capabilities include contact details, communication history, and relationship tracking, ensuring that marketing professionals have a complete view of all interactions with clients and prospects. The comprehensive contact management capabilities also enable marketing professionals to segment their contact lists for targeted marketing campaigns. 

5. Mobile Accessibility 

Deltek Vantagepoint CRM is mobile-accessible, allowing marketing professionals to access critical information and tools on the go. The mobile accessibility feature enables marketing professionals to stay connected and informed, no matter where they are. The mobile accessibility feature also allows marketing professionals to quickly respond to client and prospect inquiries, improving customer service and satisfaction. 

Watch a brief demonstration of the Deltek Vantagepoint CRM Mobile App here. 

6. Connection to Outlook and Gmail 

Deltek Vantagepoint CRM allows marketing professionals to connect their Outlook and Gmail accounts, enabling them to synchronize email communications and appointments with their clients and prospects. This integration ensures that all communications are recorded in the CRM system, providing a complete view of all interactions with clients and prospects. The integration also enables marketing professionals to schedule follow-up activities and reminders directly from their email accounts. 

7. User-Friendly Interface 

Deltek Vantagepoint CRM has a user-friendly interface that is intuitive and easy to use. The interface is designed to be customizable, ensuring that marketing professionals can easily navigate to the specific data and tools they need. The user-friendly interface also ensures that marketing professionals can quickly onboard new team members and get them up to speed. 

8. Manage the Entire Project Lifecycle in One Place 

Deltek Vantagepoint CRM allows marketing professionals to manage the entire project lifecycle, from opportunity to project closeout. The system provides a complete view of all project-related information, including proposal and contract details, project milestones, and financials. The ability to manage the entire project lifecycle in one system streamlines the workflow, reduces duplication, and improves collaboration among team members. 

9. Real-Time Data Access 

Deltek Vantagepoint CRM provides real-time data access, ensuring that marketing professionals always have access to the latest information. The real-time data access feature enables marketing professionals to respond quickly to changing market conditions and client needs, ensuring that they remain competitive in the industry. 

10. Customizable Workflows 

Deltek Vantagepoint CRM provides customizable workflows, enabling marketing professionals to create workflows that align with their specific business processes. The customizable workflows feature ensures that marketing professionals can automate tasks, streamline processes, and improve efficiency. 

In conclusion, Deltek Vantagepoint CRM is an essential tool for marketing professionals in the architecture, engineering, and construction industry. Its robust and customizable dashboard, integration with other Deltek Vantagepoint modules, robust reporting capabilities, comprehensive contact management, automation and workflow, mobile accessibility, and user-friendly interface make it the go-to solution for professional services marketing. With Deltek Vantagepoint CRM, marketing professionals can streamline their workflow, increase efficiency, and make informed decisions that drive results. 

For over a decade now, Deltek has been offering its ERP applications in the cloud. In fact, at this point, a majority of Vision and Vantagepoint clients have opted to move their software to a cloud-based deployment, also known as Software-as-a-Service (SaaS). For good reason- it provides a variety of important benefits that most modern companies can’t live without: 

• Anytime, anywhere, secure access  
• Always on the latest versions of the software 
• Deltek managed data backups &
• best-of-breed data security 
• Backed by Amazon Web Services (AWS)
  
  

As an increasing number of firms move their operations to the cloud, it's important to understand the different levels of cloud service available. Deltek offers three cloud-level options: Standard Cloud, Flex Cloud, and Enterprise Cloud. All offerings provide the same data security protocols, deliver API access, SQL stored procedures, and the ability to set up a sandbox environment. However, each progressive tier features enhanced levels of control, flexibility, and access to your Deltek database. As you’ll see, regardless of your size and complexity, there's a cloud level that's tailored to your needs.

Standard Cloud

A majority of Deltek clients are in the standard cloud. It provides all of the perks mentioned in the checklist above. It’s a turn-key SaaS deployment option. As mentioned, all cloud tiers, including standard, provide API access, accommodation of SQL stored procedures, and a sandbox environment. There are also convenient options for data import and export using the ‘front-end’ of the system, via import utilities. This will make more sense as we get into the two elevated tiers below, which include increased flexibility for more robust data access and improved ability to support certain external product integrations.

Note that with standard cloud, you have the ability to add Custom SQL reports without actually needing to upgrade to Flex, via the ‘Custom report add-on’ option.

Flex Cloud

Deltek Flex Cloud introduces a handful of important benefits as compared to the standard cloud. A primary example is ODBC Read-Only access. Meaning, you can establish a secure, read-only, direct connection to your Deltek database. You may hear this being referred to as accessing the ‘back-end’ of your Deltek system. This capability can provide benefits such as enhanced flexibility to integrate with 3rd party tools if for any reason APIs aren’t the right solution for you. Flex Cloud also offers a preview environment before upgrades and increased options around associated upgrade timing.

Enterprise Cloud

The Deltek Enterprise cloud is the top-tier option for firms looking for extensive control and access to their SaaS database. Typically, this is for those clients seeking to preserve certain aspects of an on-premise-like experience, but who want to avoid the downsides of hosting the system in their own internal environments. Building upon what is available in Flex Cloud, Enterprise cloud allows for additional options, including ODBC Write Access (the ability to not only read/pull data but also to write back to the database via that ODBC direct connection). Furthermore, the ability to accommodate more custom development, including SQL Custom Triggers, Tables, Views, and Indexes. Enterprise Cloud also unlocks the ability to have Test & Development SaaS environments, which is not an option with the two previous tiers.

The grid below helps to provide a more visual summary:

Need help understanding any of the terms above?  

API Access: API stands for Application Programming Interface. Simply put, API is a way for different software programs to communicate with one another. Within the Deltek context, it means that external programs can connect to your Deltek API-enabled ERP system. This can include purposes like retrieving project data, updating financial information, or creating new records.  

SQL Stored Procedures: SQL script that can be stored and executed in your Deltek database. Stored procedures can be used to assemble and complete specific tasks, including greater flexibility to update information across multiple hubs/info centers.      

Custom SQL Reports: a report that is created using SQL queries. Custom reports are used to retrieve specific data from your Deltek database, including the ability to search across multiple hubs/info centers and assemble the data in a single formatted report.  

ODBC Access: ODBC (Open Database Connectivity) is a way for different software programs (such as Excel, Access, or Business Intelligence tools) to communicate with your Deltek database using a standardized interface. You can establish a secure connection to your database in either a read-only format (allowing a program to only consume/retrieve data) or also the ability to provide write access (allowing the program to make changes to Deltek- such as adding new records, updating existing, or deleting records). 

Assistance with Choosing the Right Cloud Level 

In summary, choosing the right cloud level for your firm depends on your specific needs and goals. While the standard cloud does work for many, others may require the increased control and flexibility offered by the Flex Cloud. For those who need even more access to their data among other requirements as described above, the Enterprise Cloud may be the best choice.  

 If your organization is considering a move to the Deltek cloud, Full Sail Partners is here to guide and help you understand these options further. A good starting point is to fill out this brief questionnaire which allows us to assess your cloud compatibility among other important initial topics to consider. If you are already in the Deltek Cloud but want to consider upgrading your cloud level, that is of course an option too.