In the News

Having demonstrated a high level of sophisticated knowledge as a Technical Support Team Analyst, Jon is primed to take on new IT troubleshooting and custom solutions’ responsibilities as IT Consultant.

Full Sail Partners, a Deltek Premier Partner and creator of the Blackbox Connector, is excited to announce the promotion of Jon Rogers to IT Consultant. As a Technical Support Analyst for the custom development team for the last four years, Jon worked directly with clients on the setup of Blackbox Connector software and ensuing troubleshooting efforts. Moreover, he provided technical support on Deltek Vision and Vantagepoint platforms and associated custom solutions.

“I truly enjoy the challenge of troubleshooting with clients to dig deep and find solutions for them,” stated Jon Rogers. “As IT Consultant, I will have the opportunity to continue with these efforts even advancing my knowledge to support finding answers to even more client issues.” 

Jon has consistently demonstrated a high level of sophisticated knowledge on the technical aspects of a Deltek deployment and has a passion for helping clients succeed. In this new role as IT Consultant, he will be helping clients with advanced technical aspects of Deltek ERP, including client server technologies, API connectivity and general technology consulting. Clients will be able to leverage Jon’s advanced technical experience and familiarity with custom solutions to achieve greater and more efficient results from their Deltek ERP. 

“Jon has advanced from Technical Support Analyst to IT Consultant in his role officially, but many who have worked with Jon know he has been doing this for a long time, leading troubleshooting efforts, advising on new implementations, and helping craft unique solutions for each client’s unique challenges,” noted Pete Nuffer, Director of Solution Development. “We’re looking forward to seeing him continue to excel at providing quality solutions to our clients.”

For more information, please contact Full Sail Partners’ Marketing and Communications Department or visit the Full Sail Partners’ website at http://www.fullsailpartners.com. 

Amanda’s prior experience on the Account Management team as an Implementation Project Manager for financial-related Blackbox integrations has paved the way for her new role as a Consultant

Full Sail Partners, a Deltek Premier Partner and creator of the Blackbox Connector, is happy to announce that Amanda McClain has been promoted to Consultant. Having worked for four years as the Implementation Project Manager overseeing financial-related Blackbox integrations, she has gained an extensive amount of experience in working with clients. Additionally, in this project management role, she served as the personal point of contact for clients to discuss or resolve any issues related to the Blackbox Connectors.

“From my years of experience, I have learned how important it is to listen to clients’ needs in order to build relationships with them,” stated Amanda McClain. “I am looking forward to continuing to build these relationships in this new role as Financial Consultant.”

Amanda has joined the financial consulting team and will be providing training and implementation services for Vantagepoint and Vision to Vantagepoint transition services. In this new role, Amanda will continue to use her experience and background in finance to create a positive client experience while helping them to fully utilize their Deltek Vision and Vantagepoint systems. Clients will benefit from the knowledge she has acquired working with the Blackbox Connector team and overall experience in project management.

“We are very excited to have Amanda join the consulting team. She brings years of experience having worked with both the custom and Blackbox Connector teams,” commented Scott Gailhouse, Senior Principal Consultant and Consulting Team Manager. “We are looking forward to her bringing her skills and positive energy to the consulting practice.”

For more information, please email Full Sail Partners’ Marketing Communications Department. 

The Excellence in Client Experience, Silver Level Award indicates that Full Sail Partners is rated in the top quartile for performance

Full Sail Partners is pleased to announce that it has won a 2022 Excellence in Client Experience Award (CXA) Silver Level offered by Client Savvy in partnership with The Zweig Group. This recognition is given to those professional services firms which have met the highest criteria of excellence based on real and quantitative client feedback. Receipt of this award for another year once again acknowledges the continued efforts of Full Sail Partners to really listen to its clients by examining continuous feedback and using that feedback to provide exceptional client experiences. 

“Full Sail Partners is again honored to receive a 2022 Excellence in Client Experience Award,” noted Sarah Gonnella, VP of Sales and Marketing. “This Client Experience Award just validates that we truly see our clients as true partners. Our clients are very important to us, and we value their input. We look closely at all of the feedback offered to help improve our processes and offerings.” 

This year, Full Sail Partners’ achievement in client experience will be doubly recognized. First, it was celebrated by the Client Savvy team at the Annual CXps Conference in Raleigh, NC. Moreover, in September, it will be acknowledged again at the Zweig ElevateAEC Conference. Client Savvy is the creator of the Client Feedback Tool which allows professional services firms to determine how they are meeting their clients’ expectations. In addition, The Zweig Group strives to be the leaders in driving performance and purpose for the AEC industry. 

“Full Sail Partners has been an advocate of the feedback process for almost 10 years," stated Ryan Sudyam, Chief Experience Officer with Client Savvy. "It is a pleasure to recognize them for their long-standing dedication to partnering with their clients. This year's winners underscore the power of how feedback can elevate your brand and firm distinction." 

For more information, please contact Full Sail Partners’ Marketing and Communications Department. 

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Terri’s extensive knowledge base continues to help clients further leverage their investments in Deltek Vision and Vantagepoint

Full Sail Partners, a Deltek Premier Partner and creator of the Blackbox Connector, is pleased to announce that Terri Agnew, CPA has been promoted to Principal Consultant. Terri’s extensive industry experience and deep knowledge of both Deltek Vision and Vantagepoint allow her to help professional services firms find the best ways to fully utilize their solutions. She strives to assist clients in implementing best practices to improve business processes and create efficiencies within their systems.

“I am always exploring opportunities to help clients improve their processes,” stated Terri Agnew. “Collaboration is so important to finding the best solutions for clients, and using my experience, I make every effort to come up with ways to ensure clients save time with their systems.”

As Principal Consultant, Terri continues to use her business acumen to evaluate client needs and explore options to enable these professional services firms to increase their bottom line and further maximize their investments in Deltek Vision and Vantagepoint. Having performed dozens of optimization workshops, Terri is able to quickly identify what clients are looking for in order to efficiently accomplish their goals. Furthermore, she encourages client learning so they can continue to navigate their systems appropriately.

“So many of our clients have commented on how knowledgeable and helpful Terri has been with their consulting projects,” noted Scott Seal, VP of Consulting. “With her years of industry experience, her understanding of client needs and her willingness to search out the best ways to fully utilize their systems, Terri is an exceptional asset for our clients.”

For more information, please email Full Sail Partners’ Marketing Communications Department. 

New Services to Increase Firms’ Accounting Bench-Strength

Full Sail Partners announces the addition of Outsourced Accounting as a new service offering to its clients. These services take the worry out of having the resources to keep up with bookkeeping and financial reporting for project-based firms. Additionally, these services are provided by accounting specialists knowledgeable in Deltek Vision and Vantagepoint.

“After increased client demand, we added these flexible outsourced accounting services to help our clients either scale up or scale down to their specific goals,” stated Wendy Gustafson, General Manager. “Whether it’s filling in for short- or long-term vacancies or improving accounting practices, we feel that Full Sail Partners is the perfect fit for our clients because of our Deltek Vision/Vantagepoint expertise and understanding of the specific needs of project-based firms.”

As a Deltek Premier Partner, Full Sail Partners can ensure that all outsourced accounting consultants have the appropriate expertise in Vision and Vantagepoint. The services can provide all or as many bookkeeping and financial reporting services as needed including data entry, producing AR, and/or running reports. Clients can customize the services they need to fit their situations including flexible time frames. Moreover, Full Sail Partners utilizes accounting best practices to achieve the greatest efficiency.

The Outsourced Accounting team is being spearheaded by Dale Busbey. She has 30 years of experience in accounting and bookkeeping for both the public and private sectors including professional services firms, consumer companies and government agencies. To provide value to clients, the outsourced accounting services will include entering/maintaining Hub records, verifying, posting and running timesheets and expense reports, transaction entry and reconciliation, billing, reviewing accounts receivable, project budgets, running monthly financial reports, bank reconciliation and managing accounting periods.

“I loved being an account manager and working with my clients. I was consistently asked for this type of service from my clients and feel lucky that now I’m able to provide it for them,” stated Dale Busbey. “I feel that this is a great move for me because I am using my expertise to continue to help them meet their goals. This will allow us to expand our offerings to complement our consulting and implementation services.”

For more information, please contact Full Sail Partners’ Marketing and Communications Department. 

Full Sail Partners, a Deltek Premier Partner, is pleased to announce that James McGee has joined the consulting team as a Principal Data Solutions Consultant. With the overwhelming number of mergers and acquisitions in the A&E industry today, in this role James will focus on data migrations for new firms. He will also provide custom solutions for clients including assistance with stored procedures, workflows, custom reports and invoices.

“I am very excited to share my knowledge and experience with Full Sail Partners’ clients and help them create efficiencies within their Vision or Vantagepoint systems by improving their accounting processes,” stated James McGee.

With an education in both information technology and accounting, James joins Full Sail Partners with many years of experience specifically with Deltek products including Vision and Vantagepoint. He has an extensive background with workflows, SQL stored procedures, custom reports and invoices and has over two decades of experience in programming, reporting, product development and process automation. He has not only worked in the A&E industry for clients as a Senior Database Solutions Architect and IT Director, Applications, but he also served as a Senior Consultant for other users of Deltek products. As a result, James is well prepared to help clients with any variety of data solutions matters.

“James has a proven track record of improving processes and creating efficiencies within the Deltek Vision and Vantagepoint systems. His extensive data migration and custom solutions experience with professional services firms adds additional depth to the Full Sail Partners’ consulting team with a considerable amount of unique expertise. This plethora of knowledge offers fluidity between consultants, custom solutions and clients to ensure they are provided with the correct solution to meet their needs,” said Scott Seal, Vice President of Consulting.

For more information, please contact Full Sail Partners’ Marketing and Communications Department. 

Full Sail Partners is pleased to announce that it has been selected once again by Deltek as the North America Reseller Partner of the Year for 2021. Receipt of this award for another year only confirms Full Sail Partners’ distinction of being a leading Deltek Partner providing software and solutions designed specifically for project-based businesses. Our team always strives to exemplify professionalism with a high level of integrity and commitment to our clients to get the most out of their Deltek solutions.

Of utmost importance to Full Sail Partners has always been to ensure our clients feel that they are being listened to and are having their needs understood. Recently, Full Sail Partners has teamed up with Deltek in a joint outreach campaign to assess client needs and offer the best resources especially as many make the move to Deltek Vantagepoint. This collaboration with Deltek gives clients the chance to be heard from both sides and have access to the best resources available to them.

“Our approach at Full Sail Partners when speaking with clients has been to try to understand their needs and how to help them. Our collaboration with Deltek lets clients really feel the love and has been a win-win for both of our teams,” stated Sarah Gonnella, VP of Sales and Marketing. “In the end, we want to be a trusted resource for our clients, one that they can come back to again and again.”

“Full Sail Partners’ expertise of Deltek product offerings, their ability to implement, and deep knowledge and experience in our core architecture, engineering, and professional market segments is what positions them as a leader in business solutions and application hosting said Michael Hines, VP of Global Partners and Alliances at Deltek. “Full Sail Partners’ meticulous attention to detail ensures Customer Satisfaction which is Deltek’s top priority. We are fortunate to have such a strong partner as Full Sail Partners in the Deltek ecosystem.”

For more information, please contact Full Sail Partners’ Marketing and Communications Department. 

Project-based technology consulting firm, Full Sail Partners, officially celebrated its 10th anniversary on May 1, 2022. However, since the new year began, the firm has been commemorating this milestone in a variety of fun ways with the most talented consultants in the world of Deltek. Future celebratory plans include hosting a client event at the end of the year at Deltek ProjectCon, Deltek’s annual customer conference.

For the last decade, Full Sail Partners has been a recognized leader in the Deltek professional services ecosystem focused on innovative and client-focused solutions and providing business consulting, technology solutions, system implementations, software training, application hosting and data migration services. Although Full Sail Partners was newly formed in 2012, the firm in other iterations has more than a 20-year history of servicing Deltek clients. In 2014, the four current owners took ownership from its founder, Kevin P. O’Connor. Since then, the number of employees has expanded 131%, and revenue has increased 145% over its 10-year history.

Today, the firm continues to be the recognized technology leader by Deltek, clients, and other technology partners. The firm launched its Blackbox Connector product in 2015 increasing the team’s integration capabilities by being able to connect clients’ front-end and back-end systems. Full Sail Partners has received Deltek’s North America Reseller of the Year award four times and the Marketing Excellence award four times throughout its 10-year history. For the past four years, the firm has also been recognized by Client Savvy and PSMJ Resources for its relentless commitment to cultivating strong customer loyalty and its focus on the customer experience.

Reflecting on 10 years in business, Sarah Gonnella, VP of Marketing and Sales, stated, “Full Sail Partners’ success is attributed to its employees’ deep-rooted collaborative, innovative and forward-thinking approach. In order to accomplish this, it has required a team of leaders that understood clients are happier when employees are happy.” Sarah added, “The significance of this milestone demonstrates that our clients and employees believe the work we do adds value to their lives and companies.”

The other leaders at Full Sail Partners additionally give recognition and praise for the accomplishments of the firm to both its clients and talented staff:

“Over the past decade, the Full Sail Partners’ consulting team has served thousands of clients helping them to gain efficiencies with their Deltek Vision and Vantagepoint systems. Additionally, the Full Sail Partners’ team overall has achieved many amazing accomplishments as we have continued to expand our services and develop solutions to meet the growing needs of our clients. It is truly a pleasure to work with each and every one of our amazing team members,” noted Scott Seal, VP of Consulting.

"It has been a deep honor for me to have had the opportunity to join forces with such amazing people. The amount of teamwork demonstrated by the group has always been our greatest strength. The family at Full Sail Partners has always been fully focused on innovation, while using the best practices, to fully meet the unique needs of our clients," stated Wendy Gustafson, General Manager.

"For the last 10 years, I am so privileged to have been part of a firm where innovation is a mainstay. A firm where we have such incredible talent that enables this innovation to happen. Looking back at what we have accomplished over the last decade is truly outstanding and I'm excited to see what we are able to accomplish in the next 10," stated Wes Renfroe, VP of IT.

As part of the continuing 10-year anniversary celebration, Full Sail Partners will be selling a cookbook filled with recipes from its employees. Each employee that submits a recipe will be nominating a charity of his/her choice. Any funds raised will be then given to the charity that is voted upon by Full Sail Partners’ clients.

For more information, please contact Full Sail Partners’ Marketing and Communications Department.