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Project-Based Technology Consulting Firm, Full Sail Partners, Celebrates its 10-Year Anniversary

Posted by Lindsay Diven on May 10, 2022

FSP-10 Year Celebration

Project-based technology consulting firm, Full Sail Partners, officially celebrated its 10th anniversary on May 1, 2022. However, since the new year began, the firm has been commemorating this milestone in a variety of fun ways with the most talented consultants in the world of Deltek. Future celebratory plans include hosting a client event at the end of the year at Deltek ProjectCon, Deltek’s annual customer conference.

For the last decade, Full Sail Partners has been a recognized leader in the Deltek professional services ecosystem focused on innovative and client-focused solutions and providing business consulting, technology solutions, system implementations, software training, application hosting and data migration services. Although Full Sail Partners was newly formed in 2012, the firm in other iterations has more than a 20-year history of servicing Deltek clients. In 2014, the four current owners took ownership from its founder, Kevin P. O’Connor. Since then, the number of employees has expanded 131%, and revenue has increased 145% over its 10-year history.

Today, the firm continues to be the recognized technology leader by Deltek, clients, and other technology partners. The firm launched its Blackbox Connector product in 2015 increasing the team’s integration capabilities by being able to connect clients’ front-end and back-end systems. Full Sail Partners has received Deltek’s North America Reseller of the Year award four times and the Marketing Excellence award four times throughout its 10-year history. For the past four years, the firm has also been recognized by Client Savvy and PSMJ Resources for its relentless commitment to cultivating strong customer loyalty and its focus on the customer experience.

Reflecting on 10 years in business, Sarah Gonnella, VP of Marketing and Sales, stated, “Full Sail Partners’ success is attributed to its employees’ deep-rooted collaborative, innovative and forward-thinking approach. In order to accomplish this, it has required a team of leaders that understood clients are happier when employees are happy.” Sarah added, “The significance of this milestone demonstrates that our clients and employees believe the work we do adds value to their lives and companies.”

The other leaders at Full Sail Partners additionally give recognition and praise for the accomplishments of the firm to both its clients and talented staff:

“Over the past decade, the Full Sail Partners’ consulting team has served thousands of clients helping them to gain efficiencies with their Deltek Vision and Vantagepoint systems. Additionally, the Full Sail Partners’ team overall has achieved many amazing accomplishments as we have continued to expand our services and develop solutions to meet the growing needs of our clients. It is truly a pleasure to work with each and every one of our amazing team members,” noted Scott Seal, VP of Consulting.

"It has been a deep honor for me to have had the opportunity to join forces with such amazing people. The amount of teamwork demonstrated by the group has always been our greatest strength. The family at Full Sail Partners has always been fully focused on innovation, while using the best practices, to fully meet the unique needs of our clients," stated Wendy Gustafson, General Manager.

"For the last 10 years, I am so privileged to have been part of a firm where innovation is a mainstay. A firm where we have such incredible talent that enables this innovation to happen. Looking back at what we have accomplished over the last decade is truly outstanding and I'm excited to see what we are able to accomplish in the next 10," stated Wes Renfroe, VP of IT.

As part of the continuing 10-year anniversary celebration, Full Sail Partners will be selling a cookbook filled with recipes from its employees. Each employee that submits a recipe will be nominating a charity of his/her choice. Any funds raised will be then given to the charity that is voted upon by Full Sail Partners’ clients.

For more information, please contact Full Sail Partners’ Marketing and Communications Department

 

Full Sail Partners and OpenAsset Form Partnership for Optimal Client Experience

Posted by Lindsay Diven on May 05, 2022

OAlogo_lite-web

The partnership of Full Sail Partners and OpenAsset combines the power of a talented Deltek technology consulting firm with the premier digital asset management software for project-based firms. Full Sail Partners is constantly seeking out ways to leverage the capabilities of Deltek Vision and Vantagepoint for its professional services clients. OpenAsset is the leading project-based digital asset management solution for architecture, engineering, construction (AEC) and real estate firms and has a Deltek integration. Collectively, this partnership helps clients to maintain a single source of truth for firm data and digital assets, improving the proposal process.

Full Sail Partners is a Deltek Premier Partner, and recently was awarded the “North America Partner of the Year” by Deltek. The firm has worked with more than 200 clients to upgrade from Deltek Vision to Vantagepoint. This expertise makes them an industry leader when it comes to knowledge management, specifically as it relates to marketing and proposals.

“We are excited to be partnering with the OpenAsset Team. As firms are looking to transition to Deltek Vantagepoint, they are looking for robust marketing solutions that can integrate with the Deltek product. Their solution will provide our clients with more efficient and effective processes, especially when it comes to managing image libraries and producing proposals faster,” said Sarah Gonnella, VP of Sales and Marketing at Full Sail Partners.

OpenAsset’s project-based technology is designed to support the daily operations with digital asset management tools – and it’s the only solution built specifically for real estate and AEC firms. In the last two decades, it’s helped more than 700 firms around the world better manage image libraries, improve business productivity, and create faster, better-performing proposals. These tools make it easy to visualize and showcase projects, and ultimately, close more sales.

“We are honored to partner with an industry leader like Full Sail Partners. Collectively, we are both focused on unifying the customer experience and helping our clients build a more efficient and effective tech stack. They are the experts when it comes to implementing and supporting Deltek customers and we are looking forward to assisting them in providing the market with a more complete solution,” said Derek Crosen, Director of Technology Partnerships at OpenAsset.

As both firms specialize in serving project-based companies, the service and solution partnership empowers clients to create high-quality RFP responses quickly and easily. Other benefits clients will see from this partnership include leveraging the Deltek Vision/Vantagepoint expertise, leveraging Deltek as a single source of truth for both data and digital assets and integration of key solutions to make proposal production more efficient.

For more information, please contact Full Sail Partners’ Marketing and Communications Department

 

Full Sail Partners Hires Kim Stamps to Help Elevate Client Relationships

Posted by Lindsay Diven on April 19, 2022

Stamps headshot

Full Sail Partners is pleased to announce that Kim Stamps has joined the business development team as Business Development Representative.

Full Sail Partners, a Deltek Premier Partner and creator of the Blackbox Connector, is excited to introduce Kim Stamps as a business development representative. As our firm continuously strives to provide excellent client service, this new role was created specifically with clients in mind. To increase our firm’s ability to personally connect with our clients and work to encourage ongoing partnerships, there was a need for a business development representative to join the team.

A nurturer by nature, Kim brings more than fifteen years of experience working in the education field including special education. Additionally, she has over ten years of experience in consulting and selling consumer products. With her penchant for listening to and understanding needs, she will be a great asset in connecting with clients to discover how Full Sail Partners can assist with improving their business processes and strategies.

“I am so excited to begin this journey with Full Sail Partners helping clients leverage technology to grow their businesses,” noted Kim Stamps. “In my short time here, I have experienced a team that is very dedicated to its clients. I look forward to being an extension of the account management team.”

As a business development representative, Kim will work with Cate Phillips, relationship manager, as well as support our account management team, to reach out to our clients to determine how we can best serve them to meet their current and long-term needs. Kim will help promote awareness of the plethora of resources available. Overall, her main focus will be to help elevate our client relationships to the next level and help them to understand the value of investing in their Deltek software.

“Nurturing comes second nature to Kim,” stated Cate Phillips, Relationship Manager. “I am confident our clients will appreciate her ability to understand their business goals and help them achieve them.”

For more information, please contact Full Sail Partners’ Marketing and Communications Department

 

Amy Balassone Promoted to Account Manager with Full Sail Partners

Posted by Lindsay Diven on February 09, 2022

Amy Balassone

Full Sail Partners, a Deltek Premier Partner, is pleased to announce the promotion of Amy Balassone to account manager. Amy joins the sales team to provide account services for Full Sail Partners’ clients throughout the United States. In this position, she works as a liaison between Full Sail Partners and clients to help identify ways to gain more value from their products.

Formerly working exclusively in both marketing and sales, Amy has been with Full Sail Partners for six years. During her tenure, she worked with lead generation, marketing, and our Blackbox Connector sales teams. Through her various positions, Amy has gained an in-depth knowledge of how both the Deltek and Full Sail Partners’ products can help to improve business processes and efficiencies. Now as an account manager, she expands on her role in onboarding new clients and supporting existing clients through cloud conversions and add-on modules and services.

“All of my past experiences with Full Sail Partners have really set me up for success in this new role as an account manager,” stated Amy Balassone. “I am excited to continue to provide client services with a personal touch.”

Full Sail Partners is committed to excellent client service and building partnerships with our clients. As we move further into 2022, we will continue to improve our client management approach to increase engagement with our clients and anticipate their needs. Adding Amy to the account management team demonstrates this commitment to providing attentive and dedicated support to our client base especially as many of them are moving to the Deltek Vantagepoint platform.

“Amy is a very proactive person and being helpful and responsive to clients is something she is passionate about,” noted Joel Slater, Product Sales Manager. “She was promoted to account manager not just because of her past successful client service positions but also because she truly cares about what clients say and need.”

For more information, please contact Full Sail Partners’ Marketing and Communications Department

 

Carolyn McKnight Joins the Deltek CRM Consulting Team at Full Sail Partners

Posted by Ryan Felkel on December 09, 2021

Carolyn McKnight, Senior Consultant, Full Sail Partners

Full Sail Partners, a Deltek Platinum Partner and creator of the Blackbox Connector, has announced the hiring of Carolyn McKnight as a senior consultant. In this role, Carolyn will be a leading member of the Deltek CRM Consulting Team at Full Sail Partners and contributing her expertise to Blackbox Connector team. Her wealth of knowledge will help Full Sail Partners’ clients leverage their Deltek CRM system to maximize the value of their investment.

Carolyn brings more than 15 years of experience in the A&E industry specifically using Deltek Vision and most recently Vantagepoint. During her career, she has served in several roles from a firm CRM knowledge manager to senior business analyst, and she served as a Deltek User Group leader in Nashville, TN. Carolyn has experience with creating workflows, using SQL and importing data in Vantagepoint and Vision. Additionally, she has used and is knowledgeable about OpenAsset, the Client Feedback Tool and business intelligence tools.

As a longtime user of Deltek products, I have direct hands-on expertise to help clients take advantage of all the features and capabilities available in the CRM module,” explains Carolyn. “Joining Full Sail Partners will allow me to share my insights and knowledge to allow firms to improve and streamline their CRM processes.”

As a senior consultant, Carolyn will work with clients to understand their business development processes and strategy to ensure their Deltek CRM system is configured to meet the needs of the firm. She will also assist in the Deltek CRM implementations and Blackbox Connector products integrations. Carolyn’s knowledge of the A&E industry and how Deltek CRM supports firm efforts in winning more business makes her a great resource for Full Sail Partners and their clients.

Carolyn is a triple threat. She is creative, technical and analytical and brings a wealth of knowledge and experience to our Deltek CRM Consulting Team,” stated Sarah Gonnella, Vice President of Marketing & Sales, Full Sail Partners. “We are beyond excited to have her as a resource for our clients and a mentor to our team.”

For more information, please email Full Sail Partners’ Marketing Communications Department. Interested in meeting the rest of the crew? Check out the link below!

Full Sail Partners is Excited to Announce the Hiring of Cate Phillips as a Relationship Manager

Posted by Ryan Felkel on November 02, 2021

Picture of Cate Phillips, Relationship Manager at Full Sail Partners

Full Sail Partners, a Deltek Premier Partner and creator of the Blackbox Connector, continues to grow with the addition of Cate Phillips as a Relationship Manager. In this newly created role, Cate will assist clients with identifying Deltek software solutions, specifically modules available in Vantagepoint, that will benefit their firm along with providing product demonstrations. Cate’s background and strong ability to understand client needs will allow her to ensure clients are making the right investment for their firm.

Cate has been using Deltek products for more than six years and understands the unique requirements of professional services firms. Additionally, Cate has been an entrepreneur for most of her professional life owning a variety of businesses that focused primarily on marketing and communications. She also has a Bachelor of Science in Electrical Engineering.

“Having a business that is supported with the right technology solutions can ensure companies are realizing their maximum earning potential,’ stated Cate Phillips, Relationship Manager at Full Sail Partners. “I’m excited about this role and the opportunity to help clients with their continued success.”

As a relationship manager, Cate will work directly with clients to explore the Deltek software solutions that Full Sail Partners represents. Furthermore, Cate will demonstrate the different components of Deltek Vantagepoint so clients can get the full picture on how a project-centric ERP system can support all the roles within their firm.

“With the overwhelming amount of interest in Deltek Vantagepoint, we felt the addition of a new role was needed so that we can continue to meet all of our clients’ needs,” explained Sarah Gonnella, VP of Marketing and Sales at Full Sail Partners. “As we began to explore this new role, Cate was the obvious fit and the perfect addition to our team. Her enthusiastic attitude and abilities to understand complex business problems makes her a great asset to our current and future clients.”

For more information, please email Full Sail Partners’ Marketing Communications Department. Interested in meeting the rest of the crew? Check out the link below!

Full Sail Partners Has Received the 2021 Premier Award for Client Satisfaction from PSMJ Resources and Client Savvy

Posted by Ryan Felkel on October 28, 2021

2021 Premier Award for Client Satisfaction from PSMJ Resources and Client Savvy

Full Sail Partners, a Deltek Premier Partner and technology consulting firm for AEC businesses, has been selected as a recipient of the 2021 Premier Award for Client Satisfaction by PSMJ Resources and Client Savvy. This recognition is given to firms that operate in the AEC industry and have demonstrated they provide a truly exceptional client experience. Full Sail Partners is proud of its commitment to provide client-focused technology solutions and services always considering what would work best for each individual firm.

The 2021 Premier Award for Client Satisfaction winners are chosen using survey data from over 300 firms. Based upon the survey responses, firms which really stand out regarding client feedback are given this prestigious distinction. Award recipients were honored at the 2021 PSMJ A/E/C THRIVE – The Growth, Profit, and Performance Summit held on September 22-24.

“Full Sail Partners understands the value of creating long lasting relationships with our clients that is built on our quality of service and mutual trust we develop during our engagements,” exclaimed Sarah Gonnella, VP of Marketing and Sales, Full Sail Partners. “We are proud of our team of consultants and the exceptional relationships they have built with our clients.”

Since 2009, Client Savvy has partnered with PSMJ to recognize the professional services firms around the globe that achieve the highest standards of excellence by the metric hardest to achieve: excellence recognized by a firm’s clients. Full Sail Partners began their journey several years ago and is honored to have been recognized with this achievement four years in a row.

“Full Sail Partners has recently won the coveted 2021 A/E/C Premier Award for Client Satisfaction, the architecture and engineering industry’s only data-supported recognition of superior service and project delivery. The annual Premier Award is granted based on 3rd party client survey research and analysis performed by PSMJ Resources and Client Savvy, two leading business management consulting organizations in the A/E/C space,” stated Gregory Hart, Marketing Director, PSMJ Resources. “Thank you to the entire team at Full Sail Partners for putting client interests first, doing great work, and exceeding expectations every day!”

For more information, please email Full Sail Partners’ Marketing Communications Department. Interested in meeting the rest of the crew? Check out the link below!

Full Sail Partners Announces Key Employee Promotions to Support Future Growth

Posted by Ryan Felkel on October 05, 2021

Scott Seal, VP of Consulting

Full Sail Partners, a Deltek Premier Partner and creator of the Blackbox Connector, has announced the promotion of six consultants across the firm that support various client needs. These promotions are instrumental to support the future growth of Full Sail Partners as the firm adds new talent to the consulting team. With these promotions, Full Sail Partners will be able to showcase the experience and depth of knowledge of each consultant.

“Full Sail Partners has continuously grown over the past decade adding to our consulting team each year,” stated Scott Seal, VP of Consulting. “Along with the firm’s growth, many of our consultants have been developing and honing their skills over the years as well. As such, these promotions and titles represent each consultant’s level of expertise and allow us to bring up a new generation of consultants.”

Rana Blair, Tim Burns, Rick Childs, Heath Harris, and Nicole Temple have been promoted to Principal Consultants. To earn this distinction, each person has demonstrated an authoritative knowledge and understanding of their area of expertise for a minimum of 15 years. Principal Consultants at Full Sail Partners are expected to leverage their in-depth knowledge to guide clients on how to accelerate the business value on their Deltek software investment.

Theresa DePew and Amanda Roussel have been promoted to Senior Consultants. The Senior Consultant role requires a person to have at least five years of relevant experience in the professional services industry using Deltek products. In this role, Senior Consultants provide guidance to clients on improving business processes using Deltek Vision/Vantagepoint software as well assist in new software implementations. 

For more information, please email Full Sail Partners’ Marketing Communications Department. Interested in meeting the rest of the crew? Check out the link below!

Full Sail Partners Hires Charlene Kerr as a Senior Consultant

Posted by Ryan Felkel on September 23, 2021

Charlene Kerr, Senior Consultant

Full Sail Partners, a Deltek Premier Partner, is delighted to announce the addition of Charlene Kerr to the consulting team as a senior consultant. Charlene will be tasked with assisting clients with improving financial processes and data migrations. Her extensive knowledge of Deltek Vision and Vantagepoint amongst other various ERP systems, and the unique accounting needs of the architecture and engineering (AE) industry gives her the insights required to assist clients seeking to improve upon their financial processes.

Charlene comes to Full Sail Partners with over a decade of finance and Deltek Vision consulting experience. Additionally, she spent several years in various roles at AE firms such as systems analyst and accounting/financial systems manager. During her professional career journey, Charlene also has learned SQL and SSRS for ad hoc reporting as well as creating integration packages for data migrations.

“Full Sail Partners is a great firm with a diverse team of professional services industry experts,” Charlene stated. “I am excited about the opportunity to work with their clients to improve financial processes and to provide guidance that can simplify otherwise complicated data migrations.”

In the role of senior consultant, Charlene will focus on aligning client’s Deltek Vision/Vantagepoint systems with their accounting processes to improve efficiencies. Furthermore, she will work closely with clients to preparing and extracting data from various systems for migration and reporting requirements. Throughout her career, Charlene has focused on being a data and finance expert in the AE industry and will apply this knowledge to assist clients with improving their financial processes.      

“Charlene has the experience to provide business solutions to our clients that are seeking to use Vantagepoint/Vision to its fullest capabilities,” Scott Gailhouse, Consulting Team Manager explained. “We are thrilled to have her as part of the consulting team, and we are more than confident our clients will find success with Charlene’s results.”

For more information, please email Full Sail Partners’ Marketing Communications Department. Interested in meeting the rest of the crew? Check out the link below!

Terri Agnew Joins Full Sail Partners as a Senior Consultant

Posted by Ryan Felkel on August 31, 2021

Terri Agnew, CPA, Senior Consultant at Full Sail Partners

Full Sail Partners, a Deltek Premier Partner, is pleased to announce the addition of Terri Agnew, CPA to the consulting team as a senior consultant. Terri will focus on the core finance functions of Deltek Vantagepoint and Vision which will further expand the consulting service capabilities of Full Sail Partners. Her in depth knowledge about the financial workings of professional services firms will allow her to help clients improve processes and efficiencies.

Terri has been working with Deltek Vision for 15 years with both engineering and architecture (AE) firms. During her tenure, she has served in various roles from senior manager of financial systems, Deltek consultant, to controller at two AE firms. Additionally, she is a certified public accountant and has earned certifications from Deltek as a Vision Certified Accountant and Vision Master Certified Professional.    

“I am excited to be part of the Full Sail Partners team and have the ability to collaborate with and learn from a great group of professionals,” stated Terri. “They have a vast array of industry and consulting experience, and a primary goal to find the best solutions for our clients.”

As a senior consultant, Terri will work directly with clients to evaluate finance processes to ensure that their Deltek Vantagepoint or Vision system is configured to meet the overall needs of the firm. Futhermore, she will work closely with clients to ensure their needs for various custom requirements are correctly conveyed to the Full Sail Partner custom development team. Terri’s experiential knowledge of the workings of AE firms and Deltek products will make her a great asset to Full Sail Partners and their clients.

“Terri is an enthusiastic individual that gets excited when faced with a complex challenge,” Scott Gailhouse, Consulting Team Manager said. “Her extensive Deltek knowledge and experience as a controller for AE firms are invaluable assets and I am confident our clients will benefit greatly from intuitiveness and problem-solving skills.”

For more information, please email Full Sail Partners’ Marketing Communications Department. Interested in meeting the rest of the crew? Check out the link below!

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