In the News

Dale has taken the Outsourced Accounting Department to the next level, and she will now transition into a management-level role as a natural career progression. 

Full Sail Partners, a Deltek Premier Partner, is happy to announce the promotion of Dale Busbey to Principal Outsourced Accountant. Dale has been responsible for heading up the new Outsourced Accounting Department for almost a year now as an Accounting Services Specialist. She has been doing the outsourced accounting work itself in addition to growing the client base needing outsourced accounting services.  

As more new clients are reaching out for outsourced accounting services, Dale will be transitioning to a management-level position. Dale’s new role as Principal Outsourced Accountant will not only entail continuing to grow the client base but also maintenance of client needs plus employee supervision. Dale, already known for her excellent customer service skills, will take her knowledge of outsourced accounting and train others in her department to provide the same level of service. 

“Dale’s willingness and ability to listen to clients and find solutions that will help them is her greatest strength.  It has been a natural career progression for Dale to transition to this management position, and we are super excited,” stated Wendy Gustafson, General Manager. 

Before taking on the lead to spearhead the new Outsourced Accounting Department, Dale served for many years as an Account Manager for Full Sail Partners. She has quite a track record for developing and nurturing relationships with clients in addition to solving client issues. In her new role, her ability to listen and adapt will serve clients well in the Outsourced Accounting environment. 

“I am really looking forward to my new management role with the Outsourced Accounting Department,” noted Dale Busbey. “Not only will I be able to continue to work with clients in an area that I enjoy, but I will also be available to help others in the department learn how to be the best resource for clients when it comes to outsourced accounting issues.” 

With so much experience in the Deltek landscape as it pertains to clients in general, Dale continues to use her knowledge to help them with outsourced accounting needs as Principal Outsourced Accountant. This niche service already allows clients to free up time so they can focus on their own core businesses. To further benefit clients, Dale will be sharing her tools with the rest of her team enabling more points of contact for problem solving in the outsourced accounting arena. 

For more information, please contact Full Sail Partners’ Marketing and Communications Department or visit the Full Sail Partners’ website at http://www.fullsailpartners.com.    

Former summer interns, Aria Bounds and Dany Blanovschi, now bring fresh talent to the Full Sail Partners’ Technology team on a permanent basis.

Full Sail Partners, a Deltek Premier Partner, is thrilled to announce that it has promoted both of its summer interns to permanent positions with the firm.  Aria Bounds has officially joined the Full Sail Partners’ development team, overseen by Pete Nuffer, Director of Solution Development, and Dany Blanovschi has joined the IT side of the firm under the tutelage of Heath Harris, IT Services Support Manager. Aria will be working on a part-time basis until she completes her Computer Science degree in December, and then will transition to full-time hours. Dany has already begun a full-time role. 

Aria’s new role with Full Sail Partners is as a Staff.Net Developer, and Dany’s role is as a Staff IT Consultant. Both interns began in early summer and have really blossomed in their areas of interest. Aria’s inquisitive nature and motivation for finding solutions to client needs using the Blackbox Connector offering have been remarkable. Furthermore, Dany’s positive attitude and enthusiasm for learning about Deltek Vantagepoint and all of its intricacies really stood out during his internship. 

“We are always looking for bright minds and both of our summer interns have surpassed our expectations,” noted Wes Renfroe, VP of Technology. “We are so thrilled to have fresh insight and such passion for their respective areas and cannot wait to see what the future holds for both the Development and IT teams.” 

Bringing both interns on permanently at the same time allows for all aspects of our Technology team to be given a boost in support and problem-solving capabilities. With even more resources, both the Development and IT sides of the Technology team will have the ability to increase client support and offer even more timely follow-up and solutions. Serendipitously, being able to onboard these two young talents right from internship, has been such a boon for Full Sail Partners. They are great additions to the crew as the firm trailblazes the future of technology. 

For more information, please contact Full Sail Partners’ Marketing and Communications Department or visit the Full Sail Partners’ website at http://www.fullsailpartners.com.    

Nick’s dedication to the overall quality of applications with Blackbox Connector paves the way for a promotion. 

Full Sail Partners, a Deltek Premier Partner, is excited to announce the promotion of Nick Genade to Senior Quality Assurance (QA) Engineer with the development team. He has already proven himself a quality assurance professional and dedicated to the field with over ten years of extensive experience in the IT industry. With this promotion, Nick has been tasked with developing and implementing comprehensive test plans, test strategies, and test approaches for .NET applications hosted in Azure, considering factors such as application architecture, business requirements, testing objectives, and risk assessment.  

“As Senior QA Engineer, Nick is ready to progress even further with his management of quality assurance testing utilizing his prior knowledge of the development of and issues pertaining to the Blackbox Connector solution,” noted Pete Nuffer, Director of Solution Development. 

Previously working as a QA Engineer for the Full Sail Partners’ Development team for over seven years, Nick is very focused on code being to a certain standard when it comes to the Blackbox Connector environment. Due to his demonstrated expertise in testing .NET applications hosted in Azure, his strong technical skills, and his contributions to the overall quality of the application through effective planning, design, execution, and analysis of testing efforts, he is well suited for this promotion. Furthermore, Nick’s leadership and mentorship of junior team members make him a key player in the further development of Full Sail Partners’ innovative efforts. 

With Nick’s promotion to Senior QA Engineer, he will have even more opportunities to discover, determine, and implement the best testing strategies which will lead to even better results. Thus, there will now be even more enhanced user experience and reliability. For the current and future clients that utilize the Blackbox Connector solutions, they will benefit greatly from Nick’s new role. 

For more information, please contact Full Sail Partners’ Marketing and Communications Department or visit the Full Sail Partners’ website at http://www.fullsailpartners.com.    

With an exceptional background in the A/E/C Industry of over twenty-five years, Heath is perfectly suited for his new role as IT Services Support Manager. 

Full Sail Partners, a Deltek Premier Partner, is happy to announce that Heath Harris has been promoted from Principal IT Consultant to IT Services Support Manager. This new role was specifically created with Heath in mind as a natural extension of his noteworthy IT career. With his extensive knowledge of Deltek ERP and its inner workings, Heath is the best resource for training new IT staff and ensuring IT services are managed with the same continuous level of excellence. 

“Heath is the epitome of an expert when it comes to managing IT services for the A/E/C industry specifically involving Deltek ERP such as Vantagepoint,” stated Wes Renfroe, VP of Technology. “Promoting Heath to this new role as IT Services Support Manager is a natural progression of his career expanding his professionalism from managing services to managing the complicated processes and staff who provide these services to ensure Full Sail Partners continues to provide exceptional support for current and future clients.” 

As a respected Deltek partner known for client excellence, Full Sail Partners continues to be sought after to support client needs when it comes to IT Services. With more tickets, more manpower has become a necessity to ensure a successful client experience. Heath has already proven himself to be a master when it comes to performing Deltek Vantagepoint installations, upgrades and customization for small to medium sized professional services firms. Now he will be training new IT staff with his knowledge and offering even more clients to be served efficiently. 

For more information, please contact Full Sail Partners’ Marketing and Communications Department or visit the Full Sail Partners’ website at http://www.fullsailpartners.com.    

Full Sail Partners is ranked among the Top 100 VARs again according to Accounting Today. 

It is official. Once again, Full Sail Partners is listed among Accounting Today’s Top 100 Value-Added Resellers (VARs). This means that Full Sail Partners continues its ranking as one of the leading value-added resellers in the accounting industry and even moved up in rank for 2023. 

Each year, Accounting Today chooses the top 100 VARs which are selected from firms focused on sales and implementation of accounting and enterprise resources planning (ERP) software. Being on the list for another year acknowledges the accomplishments of these firms in the accounting software space. Full Sail Partners’ ranking again for 2023 shows that Accounting Today continues to be confident in its services and accounting knowledge incorporating inclusive software.  

As always, in utilizing its resources, Full Sail Partners remains focused on recognizing the specific needs of the clients it serves. The sales and consulting teams strive to really partner with clients to find the best solution based on individual needs. Moreover, as a VAR, Full Sail Partners stays future focused carefully considering how client needs evolve over time and what the key trends are resonating across the professional services industry. 

“Recognizing the crucial role knowledgeable VARs play in understanding client-specific business needs, our clients seek to collaborate with such experts,” noted Sarah Gonnella, VP of Marketing and Sales. “At Full Sail Partners, we were early to acknowledge a shift towards succinct content, offering concise coverage on pertinent topics to engage more effectively with clients and prospects alike.” 

As to noteworthy trends for this year, according to the 2023 report, leading VARs continue to be greatly impacted by the ever-evolving state of technology. The migration to cloud computing continues to accelerate and top VAR firms are consistently working with clients to capitalize on opportunities provided by the cloud. The unique nature of the cloud enables firms to manage in ways that on-premise computing does not provide. Post pandemic, with many clients still operating remotely or using a hybrid model, tools to help with communication, document sharing, and collaboration are needed and most commonly cloud based.  

Additionally, based on the 2023 VAR 100 report, firms are intrigued by artificial intelligence (AI), particularly models like ChatGPT which is cloud-based. There is a lot of client interest in the topic of AI and a willingness to explore available applications. Also, with cloud investments being remote, there has been the need to pay even more attention to cybersecurity. There have been rising numbers of cyber-attacks and scams targeting businesses. Furthermore, the report reflects that, in the face of economic pressure, firms have been embracing automation to shore up operations for more efficiency. 

For more information about the 2023 Top 100 VARs, download the ranking here The VAR 100 | Accounting Today. Accounting Today is a leading provider of online business news for the accounting community, offering breaking news, in-depth features, and a host of resources and services.  

For more information, please contact Full Sail Partners’ Marketing and Communications Department or visit the Full Sail Partners’ website at http://www.fullsailpartners.com.    

Bryce’s specific past product experience combined with marketing educational background make him a great asset for clients 

Full Sail Partners, a Deltek Premier Partner, is thrilled to announce that Bryce Crosby has joined the Sales team as Product Sales Manager. In this role, he will oversee all Full Sail Partners’ product sales, including Deltek Vantagepoint and Deltek Talent. This position will manage the overall Deltek partner sales relationship and oversee targeted new business efforts.  

Bryce joins Full Sail Partners with more than five years of experience selling ERP and finance-related software applications to project-based firms. This expertise includes Deltek Ajera, Deltek Vision, and Deltek Vantagepoint. This specific past experience with Deltek products provides him with an understanding of the architectural, engineering, and professional services industry. Furthermore, Bryce's experience with lead generation, client nurturing, and selling, coupled with his educational background in marketing, gives him a unique perspective to lead the sales team. He is a great asset to assist clients with new product offerings and is specifically suited for this new position to grow the sales team.  

“I am so pleased that I will be able to continue to use my previous experience with Deltek ERP to really engage and understand client needs,” noted Bryce Crosby. “As Product Sales Manager, I look forward to helping project-based firms find the right tools to streamline their operations.”  

Bryce will work directly with clients as Product Sales Manager evaluating all of the options available with Full Sail Partners’ product offerings. Additionally, he will be working directly with the account management, consulting, custom, and migration teams to ensure clients are getting the most out of their Deltek systems. Bryce will also confer with the Blackbox Connector sales team looking to find the best fit for each prospective client’s needs when it comes to integrating third-party software into Deltek Vantagepoint. 

“We are thrilled to have Bryce join the Full Sail Partners’ team as Product Sales Manager,” stated Sarah Gonnella, VP of Marketing & Sales. “It is inspiring to find someone that is amazingly suited for the position we are offering. I’m not sure I could have asked for a better fit. Our team looks forward to using his knowledge and expertise with Deltek ERP to quickly assist project-based firms find the best solutions to grow their organizations.” 

For more information, please contact Full Sail Partners’ Marketing and Communications Department or visit the Full Sail Partners’ website at http://www.fullsailpartners.com.    

Erin’s extensive experience in both client and account services with professional services firms makes her a great addition to the Outsourced Accounting team 

Due to increased demand, the Outsourced Accounting team has added Erin Haver as Staff Outsourced Accountant. In this role, she will assist clients who need outside resources to keep up with bookkeeping and financial reporting for their project-based firms. With this new addition, Full Sail Partners now has the capacity to service even more clients who are in need of accounting support. 

“I am so very happy to have Erin on board with us,” noted Wendy Gustafson, General Manager. “Her accounting knowledge and great attitude will allow us to assist more clients with their outsourced accounting.” 

Erin comes to Full Sail Partners with over fifteen years of experience in professional services. In her previous roles, she focused on both client and account services. Over her tenure in account services with professional services firms, she has managed accounts receivable including processing and recording of payments as well as handling banking procedures and reconciliation of ledgers. Additionally, Erin has been involved with the customization of daily and month-end reports. 

With her belief in excellent customer service and desire to learn, Erin will be an amazing asset to the Outsourced Accounting team. Erin foremost understands the importance of actively listening to the specific needs of each client with solution options in mind. She also excels at providing one-on-one support to clients and believes strongly that communication is vital for superior client service. Her new position will ensure that Full Sail Partners continues to provide the best available outsourced accounting services. 

“I am really looking forward to working with the Outsourced Accounting team at Full Sail Partners,” stated Erin Haver. “I cannot wait to assist clients and can assure them that I have a proven history of reliability and exceptional skill in regard to bookkeeping and accounting.” 

For more information, please contact Full Sail Partners’ Marketing and Communications Department or visit the Full Sail Partners’ website at http://www.fullsailpartners.com.    

Jenny’s prior experience using Deltek for accounting functions allows her to help other clients make the most of their software. 

Full Sail Partners, a Deltek Premier Partner, is excited to announce that Jenny Labranche is now a part of the Consulting Team serving as a Senior Finance Consultant. As Senior Finance Consultant, Jenny will be focusing on the core finance functions of Deltek Vantagepoint and Vision. Her addition to the team will further expand the consulting service capabilities of Full Sail Partners.  

With considerable knowledge of finance and financial reporting, she is primed to assist clients streamline processes and improve efficiencies. On the Consulting Team, Jenny will work directly with clients to assess their financial processes and determine if their Deltek Vantagepoint or Vision system is configured effectively to meet their firms’ overall needs. 

“We are thrilled to welcome Jenny to the Full Sail Partners’ Finance Consulting Team,” noted Scott Gailhouse, Consulting Team Manager. “As a former Deltek user herself, Jenny brings an abundance of finance experience that she can share with our client base.” 

Before coming to Full Sail Partners, Jenny worked in several accounting roles for an engineering firm that utilizes Deltek Vision. She progressed over a ten-year period from a Senior Accounting Specialist to Accounting Manager to Controller. Additionally, she holds an MBA from Arizona State University in addition to a Bachelor of Science in Finance from California State University – Sacramento.  

“I am so excited to work with the Full Sail Partners’ Consulting Team,” noted Jenny Labranche. “Over the last ten years, I have been a Deltek user and now I can help other Deltek users make the most efficient use of their software.” 

For more information, please contact Full Sail Partners’ Marketing and Communications Department or visit the Full Sail Partners’ website at http://www.fullsailpartners.com.    

With the ever-increasing interest in Blackbox Connector solutions, Michael will be another technical resource for client support. 

Full Sail Partners, a Deltek Premier Partner, is pleased to announce the addition of Michael Dunlevy to the Blackbox Connector team. Michael has come on board as a Technical Support Analyst, and in this role, he will work directly with clients on the set-up of the Blackbox Connector software. Additionally, Michael will train with the Information Technology team to provide technical support on the Deltek Vision and Vantagepoint platforms and assist with custom solutions.

The Blackbox Connector team connects Deltek Vision and Vantagepoint quickly with ready-to-deploy business solutions. Blackbox Connector offerings include ADP Workforce Now, Client Feedback Tool, Constant Contact, Mailchimp, SAP Concur, Entrinsik Informer, and Open Asset. With a continued increase in demand for Blackbox Connectors, Full Sail Partners sought another technical team member to provide clients with a personal point of contact to troubleshoot any issues relating to their Blackbox Connector purchase.

“I am really excited to help our clients with these amazing Blackbox solutions that Full Sail Partners offers and look forward to using my experience in customer support to troubleshoot their issues,” noted Michael.

Michael comes to Full Sail Partners with over five years of experience with customer support in the area of wireless communication. Furthermore, Michael holds a bachelor's degree in business Analytics and Marketing from Old Dominion University in Norfolk, VA. With his exceptional interpersonal skills and friendly demeanor, clients needing technical support will have the best possible resource for their questions, needs, and concerns.

“We're looking forward to utilizing Michael's professional customer support exposure to continue and enhance our Blackbox customer's 'White Glove' support experiences," stated Wes Renfroe, VP of Technology.

For more information, please contact Full Sail Partners’ Marketing and Communications Department or visit the Full Sail Partners’ website at http://www.fullsailpartners.com.    

Lisa’s wealth of experience with Deltek ERP will help clients with the transition from Vision to Vantagepoint. 

Full Sail Partners, a Deltek Premier Partner, is happy to welcome Lisa Ahearn to the Consulting Team as a Senior Consultant. As Senior Consultant, Lisa will be helping project-based firms upgrade from Deltek Vision to Vantagepoint in addition to doing new Vantagepoint implementations. She will also be training with Scott Gailhouse, Consulting Team Manager, to become a multi-company expert.

“I am looking forward to working with the Full Sail Partners’ Consulting Team and using my vast experience with Deltek Vision to help clients transition to Deltek Vantagepoint,” stated Lisa Ahearn. “There is so much new and exciting with Vantagepoint, and I cannot wait to immerse myself in it.”  

With a degree in Accounting, Lisa served as an Accountant, Controller and ERP System Administrator while working at an engineering firm for over 20 years. In addition to her accounting functions, she was responsible for the successful implementation of Vision and developed a comprehensive user guide plus led multiple training sessions with staff. Later on in her tenure, as Controller and ERP System Administrator, she not only worked with multi-company but was responsible for overseeing the ERP system including reporting and workflows.    

Having been very active in the Wisconsin Deltek User Group, she has developed relationships with other Deltek users. Moreover, Lisa has been a speaker at the Deltek Insight Conference, now known as ProjectCon, several times with her focus being on teaching about workflows. She is quite knowledgeable of Deltek ERP and will be a huge asset to the Consulting Team as more and more Deltek project-based clients transition from Vision to Vantagepoint.

“We are thrilled to welcome Lisa to the Full Sail Partners’ Consulting Team,” noted Scott Gailhouse, Consulting Team Manager. “Not only does Lisa bring a wealth of practical experience that she can share with our client base, but she also brings enthusiasm and energy to her consulting engagements.” 

For more information, please contact Full Sail Partners’ Marketing and Communications Department or visit the Full Sail Partners’ website at http://www.fullsailpartners.com.