In the News

Full Sail Partners, a Deltek Platinum Partner, is pleased to announce that it has been selected as a recipient of the 2018 Premier Award for Client Satisfaction by PSMJ Resources and Client Savvy, creator of the Client Feedback Tool. This recognition only goes to firms involved in the AEC industry who have gone above and beyond to deliver a truly exceptional client experience.

The success of professional service firms depends on creating strong client relationships, specifically through the service delivery of a project. Full Sail Partners recognized this need not only for its own firm, but for others in the industry. In order to gain consistent feedback on their projects, Full Sail Partners identified a need to streamline and automate the process for Project Managers. This endeavor resulted in creating their first Blackbox Connector to share data between Deltek Vision and the Client Feedback Tool.

“Among other aspects of our CX strategy, Full Sail Partners has found great success in consistently using the Client Feedback Tool to gauge client insight and make appropriate changes to improve the client experiences,” stated Sarah Gonnella, VP of Marketing and Sales. “We are greatly honored to be recognized with this Premier Award for Client Satisfaction.”

For more than 40 years, PSMJ Resources, Inc. has been recognized as the leading publishing, executive education, and advisory group devoted completely to improving the business performance of A/E/C organizations worldwide.

Recipients of the Premier Award for Client Satisfaction are determined using data collected from 280,000 surveys across 300 firms. Based upon the surveys, firms which really stand out regarding client feedback are given this prestigious designation. The 2018 award winners will be recognized at the October THRIVE conference put on by PSMJ in San Diego.

“Full Sail Partners sets themselves apart from competition through creating great experiences and outcomes for their clients,” stated PSMJ Resources Founder and CEO Frank A. Stasiowski, FAIA. “As we hear more and more frustration from architects and engineers about downward pressure on fees, delivering a best-in-class client experience is one of the best ways to differentiate your firm.”

Client Savvy works with professional services organizations whose success depends on strong client relationships. Their commitment to clients is to help them align their client experience (CX) strategy, implementation, and measurement initiatives with their top strategic priorities.

“Firms committed to delivering great client experiences are twice as likely to be recommended by their clients, three times as likely to realize above-average financial returns, and consistently attract and retain better employees. Full Sail Partners commitment to listen and act is a foundational component of every great client experience strategy.”

For more information, please contact Full Sail Partners’ Marketing and Communications Department. 

Full Sail Partners is pleased to welcome Theresa DePew to our consulting team. As a Finance Consultant, she will be supporting Full Sail Partners’ clients across the United States regarding Deltek Vision and Deltek for Professional Services. Additionally, Theresa will be responsible for the implementation of Concur Expense & Invoice for those clients who choose this add on service.

Theresa has fifteen years of experience working in corporate accounting both as a Project Accountant and in accounts payable. Her past industry experience includes working with project managers and other staff to ensure projects are in budget and closed in a timely manner. Theresa has also previously assisted in the implementation of both Deltek Vision and Concur Expense software.

“Having been a Deltek Vision and Concur client on the firm side, I am so excited to work as part of the Full Sail Partners’ consulting team. Using my prior experience in corporate accounting, I feel like I can really understand the needs of Full Sail Partners’ clients,” said Theresa DePew.

With both Vision and Concur experience under her belt, Theresa will be able to immediately fill in our increasing Vision consulting services as well as be a Concur implementation expert. More and more Full Sail Partners’ clients are choosing to not only get the most out of their Deltek Vision systems, but also to streamline their processes with the Deltek Vision to Concur Blackbox Connector. It is an exciting time, and Theresa will fill a vital role in keeping up with client needs. 

“With our ever-increasing client requests for Deltek Vision consulting services and Blackbox Connector offerings, we were looking for a champion who could take on these efforts. In Theresa, we have found the perfect skill set with her knowledge of and experience with both Deltek Vision and Concur Expense. We are thrilled for her to be part of the consulting team at Full Sail Partners,” stated Scott Seal, VP of Consulting.

For more information, please contact Full Sail Partners’ Marketing and Communications Department. 

Full Sail Partners, a Concur and Deltek Platinum Partner, is excited to announce that Joel Slater has joined the firm as Product Sales Manager. In this newly created role, he will oversee all Full Sail Partners’ product sales. The firm’s product offerings include Deltek Vision, Deltek for Professional Services and Blackbox Connector solutions which integrate multiple best of breed software applications like Entrinsik Informer 5 business intelligence and Concur Expense and Invoice.

Joel comes to Full Sail Partners with more than ten years of experience selling ERP and finance-related software applications to project-based firms. Also, having been a Sales Executive for both Concur and Deltek, Joel has ample knowledge of Full Sail Partners’ product offerings. With this exceptional background, he will be able to ensure Full Sail Partners’ clients are provided with the right tools within their stated budget to help them streamline their operations. 

“I’m excited to continue my career working with project-oriented firms, and with a continued focus on a product set which I truly believe in,” stated Joel Slater. “This new role provides an ideal setting for utilizing my past experience to help our clients advance successfully into the future.” 

As Product Sales Manager, Joel will work with clients directly on any Full Sail Partners’ product offering, but he will also be available to assist the account management and the Blackbox Connector sales teams. Our account management and Blackbox Connector sales teams are located across the country allowing us to provide better service to clients throughout the United States. Joel will be a great asset in working with them to offer the solution that best fits the individual client’s needs.   

“Joel is a highly-regarded sales person in the Deltek and Concur ecosystem. We are thrilled to have him join the Full Sail Partners’ team as our new Product Sales Manager,” stated Sarah Gonnella, VP of Marketing & Sales. “In addition to his strong selling background, Joel is known for mentoring other sales colleagues. As a growing sales group, this is vital to our firm’s success and we look forward to his knowledge and expertise to grow the company.”

For more information, please contact Full Sail Partners’ Marketing and Communications Department. 

Full Sail Partners, a Concur and Deltek Platinum Partner, is pleased to announce that Amy Balassone has been promoted to Relationship Manager. As Relationship Manager, she will focus on cultivating new clients through referrals, building relationships with existing clients, promoting brand awareness of the Blackbox Connector and demonstrating measurable business results for clients. In her new role, Amy is responsible for managing more than 100 relationships with Concur representatives and coordinating efforts with prospective clients.

Formerly serving as a Direct Marketing Associate, Amy has been part of the marketing and business development team at Full Sail Partners for almost 3 years. During this time, she has gained an in-depth knowledge of the products Full Sail Partners offers and helped to solve common problems our clients face. Prior to joining Full Sail Partners, Amy worked as a program liaison to healthcare providers working directly with clients to ensure cost effective outcomes. 

“I have such a customer-focused mentality. I am very excited that in my new position I get the chance to continue building relationships with clients while offering a larger variety of products and services to meet their needs,” noted Amy Balassone. 

With the continued growth of Full Sail Partners’ Blackbox Connector offerings to include the business intelligence tool Entrinsik Informer 5, in addition to Concur, the firm needed a key person to help clients with these specific solutions. Firms interested in connecting Deltek Vision or Deltek for Professional Services to Concur Expense and Invoice or to Informer 5 now have a point of contact in Amy. 

“Amy has demonstrated a willingness to continuously grow and learn. We are so excited to promote Amy to Relationship Manager working with our Blackbox Connector team and helping clients gain insight into our ever-growing portfolio of solutions. With Amy’s excellent customer service, clients will now have a great resource in Amy,” stated Sarah Gonnella, VP of Marketing and Sales.

For more information, please contact Full Sail Partners’ Marketing and Communications Department. 

Full Sail Partners, a Deltek Platinum Partner, is excited to announce that it has been recognized by Accounting Today on the top 100 VAR list for 2018. Every year Accounting Today picks the top value-added resellers (VARs) of accounting software, and Full Sail Partners has been ranked in the top 100 again this year. In fact, it has increased in ranking by ten, which is a 25-position increase over the last two years.  

Each year a select group of 100 organizations are honored for their accomplishments as VARs. The top VARs are chosen from firms focused on sales and implementation of accounting and Enterprise Resource Planning (ERP) software. Criteria used to determine the winners include 2017 revenue, number of offices, and staff size.

“Just four years ago we were listed as one of the VARs to watch and returned to the list in 2015. Each year since then we keep leaping up the rankings. We are thrilled to continually move up on Accounting Today’s VAR 100 list,” stated Sarah Gonnella, VP of Marketing & Sales at Full Sail Partners. “As Deltek end-users too, we share our clients’ desires of wanting a robust project-based ERP system like Deltek offers with the flexibility to choose other best of breed solutions to help automate end-to-end processes. This provides us a unique perspective that many VARs do not have. With the creation of our Blackbox Connector we are bringing data together and streamlining the integration process.”

Accounting Today’s VAR 100 also indicated that a cloud offering is a must for VAR clients, and these clients are actively seeking higher-level capabilities from their technology. They are asking for analytics, intelligence and automation. Conveniently, Full Sail Partners has positioned itself to respond to these exact needs. With its Blackbox Connector capabilities and emerging business intelligence offerings, Full Sail Partners intends to keep developing solutions to fit client growth and desires.

Here is the full 2018 VAR list: https://www.accountingtoday.com/the-2018-var-100

Accounting Today is a leading provider of online business news for the accounting community, offering breaking news, in-depth features, and a host of resources and services. The VAR 100 list is an annual report developed to rank the top technology resellers in the accounting and ERP spaces.  

For more information, please contact Full Sail Partners’ Marketing and Communications Department. 

Full Sail Partners, a Concur and Deltek Platinum Partner, is pleased to announce the addition of Jon Rogers to the Blackbox Connector Team. Jon has joined the Blackbox Connector team as a Technical Support Analyst. In this role, Jon will work directly with clients on the set up of the Blackbox Connector software and provide technical support on the Deltek Vision platform and custom solutions.

“I am excited to be part of the Full Sail Partners crew. I enjoy working with clients to identify problems they are having and providing them with a solution,” Jon stated.

The Blackbox Connector team connects Deltek Vision and Deltek for Professional Services quickly with ready-to deploy business solutions including its Concur Expense and Invoice Connector and its new Informer Connector. With increased demand for Blackbox Connectors, Full Sail Partners sought a new technical team member to provide clients with a personal point of contact to troubleshoot any issues relating to their Blackbox Connector purchase. Additional connector offerings include Constant Contact, MailChimp and Client Feedback Tool.

“We are very excited to have Jon join the team and lend his expertise to expanding our ‘white glove’ approach to Blackbox Connector implementations and support team,” stated Wes Renfroe, VP of Technology.

For more information, please contact Full Sail Partners’ Marketing and Communications Department. 

Full Sail Partners is honored to be the recipient of the Solution Provider Program Top Overall Partner 2017 award and the App Center Partner of the Year 2018 Newcomer Award from SAP Concur at their annual Fusion Conference in Seattle. Over the last few years, Full Sail Partners and SAP Concur have been diligently working together to provide Blackbox Connector solutions to their mutual Deltek Vision clients.

“Due to the amazing support of the partner teams at SAP Concur and our own incredible Blackbox Connector team at Full Sail Partners, we have been able to provide some fantastic solutions to our clients. It has been a great year and I look forward to a bright future with Blackbox Connector and SAP Concur,” noted Tanya Drake, Director of Add-on Technology sales at Full Sail Partners.

SAP Concur is the world’s leading provider of integrated travel, expense management, and AP invoice automation services and solutions. Deltek Vision is a leading enterprise software solution designed for project-based professional services firms to improve business performance, streamline operations and win new business. The Blackbox Connector offering by Full Sail Partners allows Deltek Vision users to connect their Vision systems to other third-party software solutions like SAP Concur and streamline business operations.

Full Sail Partners was also given the App Center Partner of the Year 2018 Newcomer Award. Both the Deltek Vision to SAP Concur Expense and SAP Concur AP Invoice Blackbox Connectors are available in SAP Concur’s App Center. The SAP Concur App Center offers apps which integrate with Concur Travel, Expense and AP Invoice products. For more information, visit https://www.concur.com/app-center.

“Full Sail Partners has proven to be an outstanding and valued partner to SAP Concur. Full Sail Patners’ Blackbox Connector integration for Deltek Vision along with their team of experienced professionals led us to numerous customer wins and pipeline growth in a previously untapped market,” stated Chris Llorente, Head of American Solution Providers as SAP Concur.

For more information, please contact Full Sail Partners’ Marketing and Communications Department. Interested in learning more about the Full Sail Partners' team? Check out our crew! 

Full Sail Partners is excited to announce our reseller partnership with Entrinsik, Inc., the creator of Informer 5. Full Sail Partners has partnered with Entrinsik to sell, integrate, and host Informer 5, a turnkey business intelligence solution available for our clients. The Informer 5 business intelligence software solution will be available to clients via the Deltek Vision to Informer integration from Blackbox Connector.

The Blackbox Connector integration for Informer 5 provides a leading business intelligence solution for professional services firms that utilize Deltek Vision. Informer 5 simplifies the process of accessing, validating and analyzing company data to make informed decisions. Ad hoc reports and dashboards to visualize and drill down data can be easily created with this software. Additionally, Informer 5 has an intuitive user interface which allows for rapid user adoption and can be used on any device with an internet connection. 

“We are tremendously excited to be working with the Entrinsik team. They have put together an amazing business intelligence tool that balances powerful features and ease of use to bring data visualization to a new level,” said Wes Renfroe, VP of Information Technology at Full Sail Partners. 

Founded in 1984, Entrinsik is an established, global software company based in Raleigh, North Carolina. Over 1500 organizations in many industries around the world use Entrinsik software every day. Their state of the art solutions improve efficiency, productivity, and streamlines daily operations. 

"Deltek Vision users are not only looking for ways to make sense of disparate data but also want to easily access critical performance metrics," said Doug Leupen, President and CEO at Entrinsik. "We are thrilled to work alongside Full Sail Partners to provide a modern BI solution that will help their customers increase revenue and improve your profitability."

For more information, please contact Full Sail Partners’ Marketing and Communications Department. Interested in learning more about the Full Sail Partners' team? Check out our crew! 

Full Sail Partners is honored and excited to have received the Deltek Partner Marketing Excellence Award for 2017. As a Deltek Platinum Partner, Full Sail Partners continues to provide sales, implementation, consulting, support and customization services for project-oriented professional services organizations. Our mission is to help businesses integrate their processes into one singular system, better understand and retain current customers, and increase market share. We leverage multiple inbound and outbound marketing strategies to drive awareness and strive to provide valuable content for Deltek Vision and Deltek for Professional Services users.

“It is our honor to recognize Full Sail Partners with this year’s Deltek Partner Marketing Excellence Award. Full Sail Partners continues to deliver products, services and support that help our customers successfully grow their business,” said Ray Lazarine, Senior Marketing Director at Deltek.

Both Deltek Vision and Deltek for Professional Services are leading enterprise software solutions designed for project-based professional services firms to improve business performance, streamline operations and win new business. With automation of marketing, financial management, planning, tracking and administration of resources and projects, these products uniquely integrate end-to-end business processes. Using the Blackbox Connector offering by Full Sail Partners, Deltek Vision and Deltek for Professional Service users can connect their systems to other third-party software solutions further streamlining business operations.

“We are humbled and honored to be recognized by Deltek with this Marketing Excellence Award for a second year in a row,” said Sarah Gonnella, VP of Marketing and Sales at Full Sail Partners. “Marketing is a team effort. Without an amazing marketing machine and great consultants providing relevant content, this accomplishment would not be possible. This group effort allows us to continue to establish ourselves as thought leaders and ensure our message is focused on our clients’ needs.”

For more information, please contact Full Sail Partners’ Marketing and Communications Department. Interested in learning more about the Full Sail Partners' team? Check out our crew! 

Full Sail Partners, a Concur and Deltek Platinum Partner, is pleased to announce the addition of Amanda McClain to the Account Management Team. Amanda joins the Blackbox Connector team as an Implementation Project Manager. In this position, she will oversee implementations for financial related Blackbox Connector integrations. Amanda’s strong finance background in combination with her vast customer service experience will enable her to provide a positive client experience throughout the project lifecycle when purchasing a Blackbox Connector solution.

“Joining the Blackbox Connector team allows me to utilize all aspects of my background to help create a long-lasting client relationship,” stated Amanda McClain. “I am very excited to begin this position as Implementation Project Manager. My previous experience has given me the tools needed to effectively listen to clients and work with them to create a system tailored specifically to their firm needs.”

The Blackbox Connector team integrates Deltek Vision and Deltek for Professional Services with ready-to deploy business solutions, including Concur Expense and Invoice Connector, as well as, the Informer Connector that is coming in the first quarter of 2018. With the increase of Blackbox Connector solutions, Full Sail Partners sought a new team member to ensure quality was provided throughout the implementation. In her role, Amanda will provide clients with a personal point of contact to discuss and resolve any issues relating to their Blackbox Connector purchase.

“As demand for our Blackbox Connector continues to grow, we are focused on providing a quality product. This includes ensuring our clients have a successful implementation,” stated Wendy Gustafson, General Manager of Full Sail Partners. “We are super excited to have someone who is customer service and detail-oriented. She will be instrumental in keeping our client implementations on track.”

For more information, please contact Full Sail Partners’ Marketing and Communications Department.