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Posts by Ryan Felkel:

Terri Agnew Joins Full Sail Partners as a Senior Consultant

Posted by Ryan Felkel on August 31, 2021

Terri Agnew, CPA, Senior Consultant at Full Sail Partners

Full Sail Partners, a Deltek Premier Partner, is pleased to announce the addition of Terri Agnew, CPA to the consulting team as a senior consultant. Terri will focus on the core finance functions of Deltek Vantagepoint and Vision which will further expand the consulting service capabilities of Full Sail Partners. Her in depth knowledge about the financial workings of professional services firms will allow her to help clients improve processes and efficiencies.

Terri has been working with Deltek Vision for 15 years with both engineering and architecture (AE) firms. During her tenure, she has served in various roles from senior manager of financial systems, Deltek consultant, to controller at two AE firms. Additionally, she is a certified public accountant and has earned certifications from Deltek as a Vision Certified Accountant and Vision Master Certified Professional.    

“I am excited to be part of the Full Sail Partners team and have the ability to collaborate with and learn from a great group of professionals,” stated Terri. “They have a vast array of industry and consulting experience, and a primary goal to find the best solutions for our clients.”

As a senior consultant, Terri will work directly with clients to evaluate finance processes to ensure that their Deltek Vantagepoint or Vision system is configured to meet the overall needs of the firm. Futhermore, she will work closely with clients to ensure their needs for various custom requirements are correctly conveyed to the Full Sail Partner custom development team. Terri’s experiential knowledge of the workings of AE firms and Deltek products will make her a great asset to Full Sail Partners and their clients.

“Terri is an enthusiastic individual that gets excited when faced with a complex challenge,” Scott Gailhouse, Consulting Team Manager said. “Her extensive Deltek knowledge and experience as a controller for AE firms are invaluable assets and I am confident our clients will benefit greatly from intuitiveness and problem-solving skills.”

For more information, please email Full Sail Partners’ Marketing Communications Department. Interested in meeting the rest of the crew? Check out the link below!

Full Sail Partners Continues to be a Leading VAR According to Accounting Today

Posted by Ryan Felkel on July 20, 2021

VAR 100 2021Full Sail Partners has once again been ranked on the VAR 100 list by Accounting Today as one of the leading value-added software resellers in the accounting industry. Each year, Accounting Today selects 100 VARs to acknowledge their accomplishments in the accounting software industry. The top VARs are chosen from firms focused on sales and implementation of accounting and enterprise resource planning (ERP) software. Accounting Today uses criteria such as revenue, number of offices and staff size to generate the list of top VARs. Being distinguished as a top 100 VAR indicates that Accounting Today is overwhelmingly confident with the firm’s services and knowledge of business accounting principles and the software required to support operations.

According to Accounting Today, VARs on the 2021 list indicated that much like last year, the necessity of the cloud continued to drive more business. Furthermore, this demand generated the need to hire more staff to keep up with the demand of cloud implementations. Additionally, cloud implementations led the way to more business with companies needing assistance with data analytics and forecasting capabilities.

“Full Sail Partners is once again thrilled to be part of Accounting Today’s 2021 Top VAR 100 list,” stated Sarah Gonnella, VP of Marketing and Sales at Full Sail Partners. She continued, “With the unprecedented demand for the cloud, we had to add key team members to our staff to ensure we were able to meet our clients’ growing needs, which included an extraordinary demand for our Blackbox Connector for Informer. The Informer integration provides our clients with unparalleled business intelligence and analytical capabilities that have never been available to Deltek Vantagepoint/Vision users.”

Accounting Today is a leading provider of online business news for the accounting community, offering breaking news, in-depth features, and a host of resources and services. The VAR 100 list is an annual report developed to rank the top technology resellers in the accounting and ERP spaces.  

For more information, please email Full Sail Partners’ Marketing Communications Department. 

Accounting Today’s 2020 VAR 100 List Once Again Includes Full Sail Partners

Posted by Ryan Felkel on September 24, 2020

2020 VAR 100

Accounting Today has recognized Full Sail Partners as one of the top 100 value-added resellers (VARs) for 2020. Being distinguished as a top 100 VAR indicates that Accounting Today is overwhelmingly confident with the firm’s services and knowledge of business accounting principles and the software required to support operations. Each year Accounting Today selects 100 VARs to acknowledge their accomplishments in the accounting software industry. The top VARs are chosen from firms focused on sales and implementation of accounting and enterprise resources planning (ERP) software. Accounting Today uses criteria such as revenue, number of offices, and staff size to generate the list of top VARs. 

According to Accounting Today, VARs on the 2020 list noted that this is the year that has pushed the cloud over the tipping point. Furthermore, the VARs have overwhelmingly echoed each other’s sentiments stating that this year more clients than ever have inquired about cloud and software-as-a-services options. One reason the cloud demand is so high is the peer pressure from others within their industry adopting the cloud. This is a clear example of the benefits and the need to keep up with the competition. For more information about this year’s findings, click here . Also, for the full list of the 100 Top VARs, click here .

“Full Sail Partners is once again pleased to be recognized by Accounting Today as a Top 100 VAR for 2020. Additionally, Full Sail Partners has found that 2020 is the year that the cloud has become a leading topic for our clients. With several of our clients preparing to upgrade from Deltek Vision to Vantagepoint, they have also decided to take advantage of the benefits afforded them by moving their on-premise solution to the cloud,” stated Sarah Gonnella, VP of Sales and Marketing at Full Sail Partners. “We anticipate this trend to continue well past 2021.”

Accounting Today is a leading provider of online business news for the accounting community, offering breaking news, in-depth features, and a host of resources and services. The VAR 100 list is an annual report developed to rank the top technology resellers in the accounting and ERP spaces.  

For more information, please contact Full Sail Partners’ Marketing and Communications Department. 

Full Sail Partners Promotes Scott Gailhouse to Consulting Team Manager to Ensure the Continued Success of our Deltek Clients

Posted by Ryan Felkel on February 13, 2020

Scott Gailhouse

Full Sail Partners, a Deltek Partner and creator of the Blackbox Connector, is honored to announce that Scott Gailhouse, Principal Consultant, has become the Consulting Team Manager. Scott has served in past leadership roles and will continue to use these skills to ensure client needs are met by matching them with the right consultant for their unique requirements.

As the Consulting Team Manager, Scott will assume all of the responsibility for managing the delivery of the Full Sail Partners’ consulting services. Additionally, he will make certain that each member of the consulting team stays current with new Deltek product developments, as well as work with the team to meet client commitments.

“I am very excited about this new position and to continue my growth with Full Sail Partners,” stated Scott Gailhouse. “I’m looking forward to enhancing the client experience when they choose to utilize our team of Deltek Vantagepoint and Vision experts!”

Scott Gailhouse has been active in the Deltek community for nearly three decades. Having worked as Controller of a large architectural firm, Scott has in-depth knowledge of all financial aspects of the professional services industry. With this ideal background, Scott will be able to mentor members of the consulting team and continue to assist our clients.

“Scott is the quintessential person to take on this new role,” Scott Seal, VP of Consulting, excitedly stated. “Scott’s extensive knowledge about the professional service industry and Deltek products will ensure our clients continue to receive innovative solutions to achieve the maximum value out of Deltek Vantagepoint and Vision.”  

For more information, please email Full Sail Partners’ Marketing Communications Department. 

Full Sail Partners is Excited to Win a 2019 Premier Award for Client Satisfaction from PSMJ Resources and Client Savvy

Posted by Ryan Felkel on October 29, 2019

2019 Premier Award for Client Satisfaction Full Sail Partners, a Deltek Platinum Partner, is pleased to announce that it has been selected as a recipient of the 2019 Premier Award for Client Satisfaction by PSMJ Resources and Client Savvy, creator of the Client Feedback Tool. This recognition only goes to firms in the AEC industry who have gone above and beyond to deliver a truly exceptional client experience. A Full Sail Partners’ distinction is that it provides client-focused technology solutions and services always considering what would work best for each individual firm.

Recipients of the Premier Award for Client Satisfaction are determined using data collected from 280,000 surveys across 300 firms. Based upon the surveys, firms which really stand out regarding client feedback are given this prestigious designation. This year’s award winners will be recognized at the 2019 PSMJ A/E/C THRIVE – The Growth, Profit, and Performance Summit on October 2-4 in New Orleans.

“Among other aspects of our CX strategy, Full Sail Partners has found great success in consistently using the Client Feedback Tool to gauge client satisfaction and make appropriate changes to improve client experiences,” stated Sarah Gonnella, VP of Marketing and Sales. “We are greatly honored to be one of only 23 firms to be recognized with this Premier Award for Client Satisfaction.”

About PSMJ: For more than 40 years, PSMJ Resources, Inc. has been recognized as the leading publishing, executive education, and advisory group devoted completely to improving the business performance of A/E/C organizations worldwide.

About Client Savvy: Client Savvy works with professional services organizations whose success depends on strong client relationships. Their commitment to clients is to help them align their client experience (CX) strategy, implementation, and measurement initiatives with their top strategic priorities.

“Since 2009, Client Savvy has partnered with PSMJ to recognize the professional services firms around the globe that achieve the highest standards of excellence by the metric hardest to achieve: excellence recognized by a firm’s clients. Of the hundreds of firms that participate in this benchmarking each year, only the top 30 are recognized. Full Sail Partners began their journey several years ago, achieving an Honorable Mention in 2018, and placing near the top of all firms in 2019. By integrating a thoughtfully designed client feedback process into their project management system, Full Sail Partners has assured their clients always have a voice,” stated Ryan Suydam, Chief Experience Officer at Client Savvy.

For more information, please contact Full Sail Partners’ Marketing and Communications Department. 

Full Sail Partners Becomes SAP Concur Implementation Partner (CIP) Certified

Posted by Ryan Felkel on December 04, 2018

Concur Implementation Partner

Full Sail Partners is pleased to announce that it has achieved SAP Concur Implementation Partnership (CIP) status after an extensive training process. The certification means our consultants will configure SAP Concur solutions for Deltek Vision clients. While Full Sail Partners has already been guiding Deltek Vision clients on how to connect their SAP Concur system with Deltek Vision, this endeavor expands our capabilities further to allow a more cohesive implementation process.

“As firms continue to incorporate and increase the use of technology to improve their employees’ experience, the value of solutions like SAP Concur are saving firm’s money by reducing mistakes and fraud, while providing further visibility into the firm’s spend,” stated Sarah Gonnella, VP of Marketing & Sales. “SAP Concur’s relationship with Full Sail Partners is incredibly strong and our expanded alliance will allow new customers to benefit from our knowledge of the professional services industry.”

Full Sail Partners chose two consultants, Nicole Temple and Theresa DePew, to go through the rigorous nine day training program. With many years of Deltek Vision ERP experience, these consultants are well equipped to take on the SAP Concur certification program. As a part of the CIP certification, Full Sail Partners can now configure the SAP Concur expense module that was previously provided by the internal SAP Concur team. Full Sail Partners services now include: policy evaluation, design, set-up, integration, review, validation, deployment training, overall project management, and handoff to support.

“Our Blackbox Connector enables Deltek Vision clients to leverage the power of SAP Concur expense and invoice capabilities and combine that with Deltek’s robust ERP system. However, during that process our staff identified we can also streamline the Concur implementation process and ensure a more successful implementation because of our staff’s knowledge of project-based firms,” commented Scott Seal, VP of Consulting.

Full Sail Partners is always seeking out ways to improve our client experiences which is why we were excited to obtain CIP status. Our firm’s familiarity with both SAP Concur and Deltek Vision will benefit our clients tremendously. With ample knowledge of both systems and how they integrate, our consultants can save clients time and vastly reduce implementation efforts.

SAP Concur is the world’s leading provider of integrated travel and expense management services and solutions. On the web, on a smartphone or on a tablet, SAP Concur’s cloud-based solutions deliver an effortless experience for employees and total transparency into spending, helping organizations of all sizes, industries and locations run better. We can help yours run better, too.

For more information, please contact Full Sail Partners’ Marketing and Communications Department. 

Full Sail Partners is Honored to Receive a 2018 Premier Award for Client Satisfaction from PSMJ Resources and Client Savvy

Posted by Ryan Felkel on November 27, 2018

 

PSMJ Client SavvyFull Sail Partners, a Deltek Platinum Partner, is pleased to announce that it has been selected as a recipient of the 2018 Premier Award for Client Satisfaction by PSMJ Resources and Client Savvy, creator of the Client Feedback Tool. This recognition only goes to firms involved in the AEC industry who have gone above and beyond to deliver a truly exceptional client experience.

The success of professional service firms depends on creating strong client relationships, specifically through the service delivery of a project. Full Sail Partners recognized this need not only for its own firm, but for others in the industry. In order to gain consistent feedback on their projects, Full Sail Partners identified a need to streamline and automate the process for Project Managers. This endeavor resulted in creating their first Blackbox Connector to share data between Deltek Vision and the Client Feedback Tool.

“Among other aspects of our CX strategy, Full Sail Partners has found great success in consistently using the Client Feedback Tool to gauge client insight and make appropriate changes to improve the client experiences,” stated Sarah Gonnella, VP of Marketing and Sales. “We are greatly honored to be recognized with this Premier Award for Client Satisfaction.”

For more than 40 years, PSMJ Resources, Inc. has been recognized as the leading publishing, executive education, and advisory group devoted completely to improving the business performance of A/E/C organizations worldwide.

Recipients of the Premier Award for Client Satisfaction are determined using data collected from 280,000 surveys across 300 firms. Based upon the surveys, firms which really stand out regarding client feedback are given this prestigious designation. The 2018 award winners will be recognized at the October THRIVE conference put on by PSMJ in San Diego.

“Full Sail Partners sets themselves apart from competition through creating great experiences and outcomes for their clients,” stated PSMJ Resources Founder and CEO Frank A. Stasiowski, FAIA. “As we hear more and more frustration from architects and engineers about downward pressure on fees, delivering a best-in-class client experience is one of the best ways to differentiate your firm.”

Client Savvy works with professional services organizations whose success depends on strong client relationships. Their commitment to clients is to help them align their client experience (CX) strategy, implementation, and measurement initiatives with their top strategic priorities.

“Firms committed to delivering great client experiences are twice as likely to be recommended by their clients, three times as likely to realize above-average financial returns, and consistently attract and retain better employees. Full Sail Partners commitment to listen and act is a foundational component of every great client experience strategy.”

For more information, please contact Full Sail Partners’ Marketing and Communications Department. 

Theresa DePew Joins Full Sail Partners as Finance Consultant

Posted by Ryan Felkel on September 04, 2018

Theresa Depew Full Sail Partners is pleased to welcome Theresa DePew to our consulting team. As a Finance Consultant, she will be supporting Full Sail Partners’ clients across the United States regarding Deltek Vision and Deltek for Professional Services. Additionally, Theresa will be responsible for the implementation of Concur Expense & Invoice for those clients who choose this add on service.

Theresa has fifteen years of experience working in corporate accounting both as a Project Accountant and in accounts payable. Her past industry experience includes working with project managers and other staff to ensure projects are in budget and closed in a timely manner. Theresa has also previously assisted in the implementation of both Deltek Vision and Concur Expense software.

“Having been a Deltek Vision and Concur client on the firm side, I am so excited to work as part of the Full Sail Partners’ consulting team. Using my prior experience in corporate accounting, I feel like I can really understand the needs of Full Sail Partners’ clients,” said Theresa DePew.

With both Vision and Concur experience under her belt, Theresa will be able to immediately fill in our increasing Vision consulting services as well as be a Concur implementation expert. More and more Full Sail Partners’ clients are choosing to not only get the most out of their Deltek Vision systems, but also to streamline their processes with the Deltek Vision to Concur Blackbox Connector. It is an exciting time, and Theresa will fill a vital role in keeping up with client needs. 

“With our ever-increasing client requests for Deltek Vision consulting services and Blackbox Connector offerings, we were looking for a champion who could take on these efforts. In Theresa, we have found the perfect skill set with her knowledge of and experience with both Deltek Vision and Concur Expense. We are thrilled for her to be part of the consulting team at Full Sail Partners,” stated Scott Seal, VP of Consulting.

For more information, please contact Full Sail Partners’ Marketing and Communications Department. 

Full Sail Partners Announces the Hire of Joel Slater as Product Sales Manager

Posted by Ryan Felkel on August 28, 2018

Joel Slater Full Sail Partners, a Concur and Deltek Platinum Partner, is excited to announce that Joel Slater has joined the firm as Product Sales Manager. In this newly created role, he will oversee all Full Sail Partners’ product sales. The firm’s product offerings include Deltek Vision, Deltek for Professional Services and Blackbox Connector solutions which integrate multiple best of breed software applications like Entrinsik Informer 5 business intelligence and Concur Expense and Invoice.

Joel comes to Full Sail Partners with more than ten years of experience selling ERP and finance-related software applications to project-based firms. Also, having been a Sales Executive for both Concur and Deltek, Joel has ample knowledge of Full Sail Partners’ product offerings. With this exceptional background, he will be able to ensure Full Sail Partners’ clients are provided with the right tools within their stated budget to help them streamline their operations. 

“I’m excited to continue my career working with project-oriented firms, and with a continued focus on a product set which I truly believe in,” stated Joel Slater. “This new role provides an ideal setting for utilizing my past experience to help our clients advance successfully into the future.” 

As Product Sales Manager, Joel will work with clients directly on any Full Sail Partners’ product offering, but he will also be available to assist the account management and the Blackbox Connector sales teams. Our account management and Blackbox Connector sales teams are located across the country allowing us to provide better service to clients throughout the United States. Joel will be a great asset in working with them to offer the solution that best fits the individual client’s needs.   

“Joel is a highly-regarded sales person in the Deltek and Concur ecosystem. We are thrilled to have him join the Full Sail Partners’ team as our new Product Sales Manager,” stated Sarah Gonnella, VP of Marketing & Sales. “In addition to his strong selling background, Joel is known for mentoring other sales colleagues. As a growing sales group, this is vital to our firm’s success and we look forward to his knowledge and expertise to grow the company.”

For more information, please contact Full Sail Partners’ Marketing and Communications Department. 

Full Sail Partners Promotes Amy Balassone to Relationship Manager

Posted by Ryan Felkel on August 21, 2018

Amy Balassone

Full Sail Partners, a Concur and Deltek Platinum Partner, is pleased to announce that Amy Balassone has been promoted to Relationship Manager. As Relationship Manager, she will focus on cultivating new clients through referrals, building relationships with existing clients, promoting brand awareness of the Blackbox Connector and demonstrating measurable business results for clients. In her new role, Amy is responsible for managing more than 100 relationships with Concur representatives and coordinating efforts with prospective clients.

Formerly serving as a Direct Marketing Associate, Amy has been part of the marketing and business development team at Full Sail Partners for almost 3 years. During this time, she has gained an in-depth knowledge of the products Full Sail Partners offers and helped to solve common problems our clients face. Prior to joining Full Sail Partners, Amy worked as a program liaison to healthcare providers working directly with clients to ensure cost effective outcomes. 

“I have such a customer-focused mentality. I am very excited that in my new position I get the chance to continue building relationships with clients while offering a larger variety of products and services to meet their needs,” noted Amy Balassone. 

With the continued growth of Full Sail Partners’ Blackbox Connector offerings to include the business intelligence tool Entrinsik Informer 5, in addition to Concur, the firm needed a key person to help clients with these specific solutions. Firms interested in connecting Deltek Vision or Deltek for Professional Services to Concur Expense and Invoice or to Informer 5 now have a point of contact in Amy. 

“Amy has demonstrated a willingness to continuously grow and learn. We are so excited to promote Amy to Relationship Manager working with our Blackbox Connector team and helping clients gain insight into our ever-growing portfolio of solutions. With Amy’s excellent customer service, clients will now have a great resource in Amy,” stated Sarah Gonnella, VP of Marketing and Sales.

For more information, please contact Full Sail Partners’ Marketing and Communications Department. 

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