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Carolyn McKnight Joins the Deltek CRM Consulting Team at Full Sail Partners

Posted by Ryan Felkel on December 09, 2021

Carolyn McKnight, Senior Consultant, Full Sail Partners

Full Sail Partners, a Deltek Platinum Partner and creator of the Blackbox Connector, has announced the hiring of Carolyn McKnight as a senior consultant. In this role, Carolyn will be a leading member of the Deltek CRM Consulting Team at Full Sail Partners and contributing her expertise to Blackbox Connector team. Her wealth of knowledge will help Full Sail Partners’ clients leverage their Deltek CRM system to maximize the value of their investment.

Carolyn brings more than 15 years of experience in the A&E industry specifically using Deltek Vision and most recently Vantagepoint. During her career, she has served in several roles from a firm CRM knowledge manager to senior business analyst, and she served as a Deltek User Group leader in Nashville, TN. Carolyn has experience with creating workflows, using SQL and importing data in Vantagepoint and Vision. Additionally, she has used and is knowledgeable about OpenAsset, the Client Feedback Tool and business intelligence tools.

As a longtime user of Deltek products, I have direct hands-on expertise to help clients take advantage of all the features and capabilities available in the CRM module,” explains Carolyn. “Joining Full Sail Partners will allow me to share my insights and knowledge to allow firms to improve and streamline their CRM processes.”

As a senior consultant, Carolyn will work with clients to understand their business development processes and strategy to ensure their Deltek CRM system is configured to meet the needs of the firm. She will also assist in the Deltek CRM implementations and Blackbox Connector products integrations. Carolyn’s knowledge of the A&E industry and how Deltek CRM supports firm efforts in winning more business makes her a great resource for Full Sail Partners and their clients.

Carolyn is a triple threat. She is creative, technical and analytical and brings a wealth of knowledge and experience to our Deltek CRM Consulting Team,” stated Sarah Gonnella, Vice President of Marketing & Sales, Full Sail Partners. “We are beyond excited to have her as a resource for our clients and a mentor to our team.”

For more information, please email Full Sail Partners’ Marketing Communications Department. Interested in meeting the rest of the crew? Check out the link below!

Full Sail Partners is Excited to Announce the Hiring of Cate Phillips as a Relationship Manager

Posted by Ryan Felkel on November 02, 2021

Picture of Cate Phillips, Relationship Manager at Full Sail Partners

Full Sail Partners, a Deltek Premier Partner and creator of the Blackbox Connector, continues to grow with the addition of Cate Phillips as a Relationship Manager. In this newly created role, Cate will assist clients with identifying Deltek software solutions, specifically modules available in Vantagepoint, that will benefit their firm along with providing product demonstrations. Cate’s background and strong ability to understand client needs will allow her to ensure clients are making the right investment for their firm.

Cate has been using Deltek products for more than six years and understands the unique requirements of professional services firms. Additionally, Cate has been an entrepreneur for most of her professional life owning a variety of businesses that focused primarily on marketing and communications. She also has a Bachelor of Science in Electrical Engineering.

“Having a business that is supported with the right technology solutions can ensure companies are realizing their maximum earning potential,’ stated Cate Phillips, Relationship Manager at Full Sail Partners. “I’m excited about this role and the opportunity to help clients with their continued success.”

As a relationship manager, Cate will work directly with clients to explore the Deltek software solutions that Full Sail Partners represents. Furthermore, Cate will demonstrate the different components of Deltek Vantagepoint so clients can get the full picture on how a project-centric ERP system can support all the roles within their firm.

“With the overwhelming amount of interest in Deltek Vantagepoint, we felt the addition of a new role was needed so that we can continue to meet all of our clients’ needs,” explained Sarah Gonnella, VP of Marketing and Sales at Full Sail Partners. “As we began to explore this new role, Cate was the obvious fit and the perfect addition to our team. Her enthusiastic attitude and abilities to understand complex business problems makes her a great asset to our current and future clients.”

For more information, please email Full Sail Partners’ Marketing Communications Department. Interested in meeting the rest of the crew? Check out the link below!

Full Sail Partners Has Received the 2021 Premier Award for Client Satisfaction from PSMJ Resources and Client Savvy

Posted by Ryan Felkel on October 28, 2021

2021 Premier Award for Client Satisfaction from PSMJ Resources and Client Savvy

Full Sail Partners, a Deltek Premier Partner and technology consulting firm for AEC businesses, has been selected as a recipient of the 2021 Premier Award for Client Satisfaction by PSMJ Resources and Client Savvy. This recognition is given to firms that operate in the AEC industry and have demonstrated they provide a truly exceptional client experience. Full Sail Partners is proud of its commitment to provide client-focused technology solutions and services always considering what would work best for each individual firm.

The 2021 Premier Award for Client Satisfaction winners are chosen using survey data from over 300 firms. Based upon the survey responses, firms which really stand out regarding client feedback are given this prestigious distinction. Award recipients were honored at the 2021 PSMJ A/E/C THRIVE – The Growth, Profit, and Performance Summit held on September 22-24.

“Full Sail Partners understands the value of creating long lasting relationships with our clients that is built on our quality of service and mutual trust we develop during our engagements,” exclaimed Sarah Gonnella, VP of Marketing and Sales, Full Sail Partners. “We are proud of our team of consultants and the exceptional relationships they have built with our clients.”

Since 2009, Client Savvy has partnered with PSMJ to recognize the professional services firms around the globe that achieve the highest standards of excellence by the metric hardest to achieve: excellence recognized by a firm’s clients. Full Sail Partners began their journey several years ago and is honored to have been recognized with this achievement four years in a row.

“Full Sail Partners has recently won the coveted 2021 A/E/C Premier Award for Client Satisfaction, the architecture and engineering industry’s only data-supported recognition of superior service and project delivery. The annual Premier Award is granted based on 3rd party client survey research and analysis performed by PSMJ Resources and Client Savvy, two leading business management consulting organizations in the A/E/C space,” stated Gregory Hart, Marketing Director, PSMJ Resources. “Thank you to the entire team at Full Sail Partners for putting client interests first, doing great work, and exceeding expectations every day!”

For more information, please email Full Sail Partners’ Marketing Communications Department. Interested in meeting the rest of the crew? Check out the link below!

Full Sail Partners Announces Key Employee Promotions to Support Future Growth

Posted by Ryan Felkel on October 05, 2021

Scott Seal, VP of Consulting

Full Sail Partners, a Deltek Premier Partner and creator of the Blackbox Connector, has announced the promotion of six consultants across the firm that support various client needs. These promotions are instrumental to support the future growth of Full Sail Partners as the firm adds new talent to the consulting team. With these promotions, Full Sail Partners will be able to showcase the experience and depth of knowledge of each consultant.

“Full Sail Partners has continuously grown over the past decade adding to our consulting team each year,” stated Scott Seal, VP of Consulting. “Along with the firm’s growth, many of our consultants have been developing and honing their skills over the years as well. As such, these promotions and titles represent each consultant’s level of expertise and allow us to bring up a new generation of consultants.”

Rana Blair, Tim Burns, Rick Childs, Heath Harris, and Nicole Temple have been promoted to Principal Consultants. To earn this distinction, each person has demonstrated an authoritative knowledge and understanding of their area of expertise for a minimum of 15 years. Principal Consultants at Full Sail Partners are expected to leverage their in-depth knowledge to guide clients on how to accelerate the business value on their Deltek software investment.

Theresa DePew and Amanda Roussel have been promoted to Senior Consultants. The Senior Consultant role requires a person to have at least five years of relevant experience in the professional services industry using Deltek products. In this role, Senior Consultants provide guidance to clients on improving business processes using Deltek Vision/Vantagepoint software as well assist in new software implementations. 

For more information, please email Full Sail Partners’ Marketing Communications Department. Interested in meeting the rest of the crew? Check out the link below!

Full Sail Partners Hires Charlene Kerr as a Senior Consultant

Posted by Ryan Felkel on September 23, 2021

Charlene Kerr, Senior Consultant

Full Sail Partners, a Deltek Premier Partner, is delighted to announce the addition of Charlene Kerr to the consulting team as a senior consultant. Charlene will be tasked with assisting clients with improving financial processes and data migrations. Her extensive knowledge of Deltek Vision and Vantagepoint amongst other various ERP systems, and the unique accounting needs of the architecture and engineering (AE) industry gives her the insights required to assist clients seeking to improve upon their financial processes.

Charlene comes to Full Sail Partners with over a decade of finance and Deltek Vision consulting experience. Additionally, she spent several years in various roles at AE firms such as systems analyst and accounting/financial systems manager. During her professional career journey, Charlene also has learned SQL and SSRS for ad hoc reporting as well as creating integration packages for data migrations.

“Full Sail Partners is a great firm with a diverse team of professional services industry experts,” Charlene stated. “I am excited about the opportunity to work with their clients to improve financial processes and to provide guidance that can simplify otherwise complicated data migrations.”

In the role of senior consultant, Charlene will focus on aligning client’s Deltek Vision/Vantagepoint systems with their accounting processes to improve efficiencies. Furthermore, she will work closely with clients to preparing and extracting data from various systems for migration and reporting requirements. Throughout her career, Charlene has focused on being a data and finance expert in the AE industry and will apply this knowledge to assist clients with improving their financial processes.      

“Charlene has the experience to provide business solutions to our clients that are seeking to use Vantagepoint/Vision to its fullest capabilities,” Scott Gailhouse, Consulting Team Manager explained. “We are thrilled to have her as part of the consulting team, and we are more than confident our clients will find success with Charlene’s results.”

For more information, please email Full Sail Partners’ Marketing Communications Department. Interested in meeting the rest of the crew? Check out the link below!

Terri Agnew Joins Full Sail Partners as a Senior Consultant

Posted by Ryan Felkel on August 31, 2021

Terri Agnew, CPA, Senior Consultant at Full Sail Partners

Full Sail Partners, a Deltek Premier Partner, is pleased to announce the addition of Terri Agnew, CPA to the consulting team as a senior consultant. Terri will focus on the core finance functions of Deltek Vantagepoint and Vision which will further expand the consulting service capabilities of Full Sail Partners. Her in depth knowledge about the financial workings of professional services firms will allow her to help clients improve processes and efficiencies.

Terri has been working with Deltek Vision for 15 years with both engineering and architecture (AE) firms. During her tenure, she has served in various roles from senior manager of financial systems, Deltek consultant, to controller at two AE firms. Additionally, she is a certified public accountant and has earned certifications from Deltek as a Vision Certified Accountant and Vision Master Certified Professional.    

“I am excited to be part of the Full Sail Partners team and have the ability to collaborate with and learn from a great group of professionals,” stated Terri. “They have a vast array of industry and consulting experience, and a primary goal to find the best solutions for our clients.”

As a senior consultant, Terri will work directly with clients to evaluate finance processes to ensure that their Deltek Vantagepoint or Vision system is configured to meet the overall needs of the firm. Futhermore, she will work closely with clients to ensure their needs for various custom requirements are correctly conveyed to the Full Sail Partner custom development team. Terri’s experiential knowledge of the workings of AE firms and Deltek products will make her a great asset to Full Sail Partners and their clients.

“Terri is an enthusiastic individual that gets excited when faced with a complex challenge,” Scott Gailhouse, Consulting Team Manager said. “Her extensive Deltek knowledge and experience as a controller for AE firms are invaluable assets and I am confident our clients will benefit greatly from intuitiveness and problem-solving skills.”

For more information, please email Full Sail Partners’ Marketing Communications Department. Interested in meeting the rest of the crew? Check out the link below!

Full Sail Partners Continues to be a Leading VAR According to Accounting Today

Posted by Ryan Felkel on July 20, 2021

VAR 100 2021Full Sail Partners has once again been ranked on the VAR 100 list by Accounting Today as one of the leading value-added software resellers in the accounting industry. Each year, Accounting Today selects 100 VARs to acknowledge their accomplishments in the accounting software industry. The top VARs are chosen from firms focused on sales and implementation of accounting and enterprise resource planning (ERP) software. Accounting Today uses criteria such as revenue, number of offices and staff size to generate the list of top VARs. Being distinguished as a top 100 VAR indicates that Accounting Today is overwhelmingly confident with the firm’s services and knowledge of business accounting principles and the software required to support operations.

According to Accounting Today, VARs on the 2021 list indicated that much like last year, the necessity of the cloud continued to drive more business. Furthermore, this demand generated the need to hire more staff to keep up with the demand of cloud implementations. Additionally, cloud implementations led the way to more business with companies needing assistance with data analytics and forecasting capabilities.

“Full Sail Partners is once again thrilled to be part of Accounting Today’s 2021 Top VAR 100 list,” stated Sarah Gonnella, VP of Marketing and Sales at Full Sail Partners. She continued, “With the unprecedented demand for the cloud, we had to add key team members to our staff to ensure we were able to meet our clients’ growing needs, which included an extraordinary demand for our Blackbox Connector for Informer. The Informer integration provides our clients with unparalleled business intelligence and analytical capabilities that have never been available to Deltek Vantagepoint/Vision users.”

Accounting Today is a leading provider of online business news for the accounting community, offering breaking news, in-depth features, and a host of resources and services. The VAR 100 list is an annual report developed to rank the top technology resellers in the accounting and ERP spaces.  

For more information, please email Full Sail Partners’ Marketing Communications Department. 

Full Sail Partners Promotes Lindsay Diven, CPSM, to New Role as Blackbox Connector Marketing & Sales Manager

Posted by Jennifer Renfroe on June 17, 2021

 

Lindsay Diven, CPSM headshot

Full Sail Partners, a Deltek Premier Partner, is pleased to announce the promotion of Lindsay Diven, CPSM, from Senior Deltek CRM Consultant to Blackbox Connector Marketing & Sales Manager. In this new position, she will be managing the marketing and sales efforts for the Blackbox Connectors, which integrates Deltek Vantagepoint and Vision to outside applications including Client Feedback Tool, Concur, Constant Contact, HubSpot, Informer, Mailchimp and other future offerings.

Lindsay has worked for more than fifteen years at architecture and engineering firms, many of which have used Deltek products, building sales and marketing strategies. In her role as a Deltek CRM Consultant for Full Sail Partners, her industry experience allowed her to bring perspective to clients in how to set up their CRM systems to support these strategies. Additionally, in her Deltek CRM Consultant role, she led both the sales and implementations of the Mailchimp and Constant Contact Connectors. Here Lindsay saw the benefits firsthand that clients experienced using these marketing connectors to support their marketing and business development strategies.

“My A&E industry experience enabled me as a consultant to help clients set up their Deltek CRM systems to support their firms’ marketing and business development strategies. With additional sales and implementations of the Mailchimp and Constant Contact Connectors, clients were able to further streamline their marketing and business development processes ensuring their strategies’ success,” stated Lindsay Diven. “Going forward, I am very excited to find ways to support goals at all firm levels using the entirety of the Blackbox Connector offerings.”

In her new role as Blackbox Connector Marketing and Sales Manager, Lindsay will use her extensive professional services industry experience to help firms better understand how the Blackbox Connector can help maintain consistency between systems and streamline firm processes. She will also be working closely with clients and the Full Sail Partners’ team to research Blackbox Connectors that would provide even more solutions for clients. Lindsay continues to stay abreast of trends in the A&E and consulting industries by actively working with organizations like the Society for Marketing Professional Services (SMPS) and the Deltek User Groups.

“Lindsay has been a great asset to the Full Sail Partners’ team. Clients have relied on her industry knowledge and her strategic approach to identifying solutions,” stated Sarah Gonnella, VP of Marketing & Sales. “Now as the Blackbox Connector Marketing and Sales Manager, she can offer more ways to help businesses operate efficiently and effectively.”

For more information, please contact Full Sail Partners’ Marketing and Communications Department. 

Amanda Roussel Joins the Full Sail Partners’ CRM Consulting Team

Posted by Jennifer Renfroe on May 11, 2021

Amanda Roussel, CRM Consultant

Full Sail Partners, a Deltek Premier Partner, is excited to announce the promotion of Amanda Roussel to CRM Consultant. In this role, she will work with the marketing and sales teams in professional services firms to strategize on how to centralize, optimize and streamline their Deltek Vantagepoint CRM processes.

Since joining the Full Sail Partners’ marketing team in 2020, she has been focused on assisting clients with the upgrade process from Deltek Vision to Vantagepoint. This experiential knowledge of the upgrade process will allow Amanda to both help more clients and Full Sail Partners continue to meet the growing demand for Vision to Vantagepoint transition services. 

“I have worked with various roles within firms throughout my career and learned to appreciate how firm wide strategies can give firms a competitive advantage. Establishing efficient CRM processes gives firms the tools they need to build and enhance client relationships. To me, business is about how I can help others reach success,” stated Amanda Roussel.

With more than fifteen years of marketing experience in the AEC industry, Amanda is very familiar with the challenges that clients face in their day-to-day business operations. She also understands how these issues can be addressed utilizing both Deltek Vision and Vantagepoint and is aware of the impact CRM has on developing client relationships. She will focus on helping firms learn how to manage their client, pursuit and campaign data to build stronger relationships with their clients.

“Amanda has already become an integral part of our Vantagepoint upgrade and CRM implementation team. Her past Deltek Vantagepoint experience along with her enthusiastic and professional demeanor makes her an ideal consultant,” stated Sarah Gonnella, VP of Marketing & Sales. “We are excited to have another rock star consultant on our team!”

For more information, please email Full Sail Partners’ Marketing Communications Department.

Full Sail Partners Receives 2020 Deltek North America Reseller Partner of the Year Award

Posted by Jennifer Renfroe on April 06, 2021

2020 North America Deltek Reseller Partner Award

Full Sail Partners has been recognized by Deltek as the North America Reseller Partner of the Year for 2020. This accomplishment is especially significant to Full Sail Partners as the past year presented so many unknown challenges for professional services firms. The Full Sail Partners’ distinction has been to always put the best interests of its clients first. During this past year, the Full Sail Partners’ team assisted its clients with overcoming the challenges created by the pandemic and continued its efforts to offer valuable resources, innovative solutions, and expert guidance to its clients, and Deltek has recognized its tremendous efforts.

“2020 has been a year like no other and Deltek’s deep partner network enabled thousands of customers to quickly pivot and strengthen their businesses during these uncertain times,” said Jonathan Eisner, Vice President of Global Partner Sales and Alliances. “It is an honor to recognize the outstanding achievements and innovation of these partners. We look forward to a fantastic and successful 2021 with our Deltek Project Nation partners as we continue to expand this program around the world.”

Over the years, Full Sail Partners has encouraged clients to go to the Cloud with the knowledge that the Cloud offers ultimate accessibility for everyone. Realizing that this was the best option for helping clients under these extraordinary circumstances, Full Sail Partners worked diligently with the help of Deltek to transition firms to the Cloud. As a Deltek Partner, Full Sail Partners was able to provide its clients with concessions needed to help them make the move from on premise to the Cloud ensuring their businesses remained on course.

“There was an unprecedented interest in moving to the Cloud this past year. We were able to move quickly to help our clients gain accessibility for their remote team members with the support of Deltek and flexible pricing options. Our partnership with Deltek ensured that our clients were able to position themselves for success in this time of need,” stated Sarah Gonnella VP of Marketing and Sales.

For more information, please contact Full Sail Partners’ Marketing and Communications Department. 

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