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Posts by Full Sail Partners:

What is Artificial Intelligence and Machine Learning?

Posted by Full Sail Partners on Sep 30, 2020

Just the terms artificial intelligence (AI) and machine learning can cause some confusion as many relate these with robotics. Based upon common knowledge, this is a rational thought, but in actuality, AI and machine learning technologies are being incorporated into numerous software applications and personal assistant tools such as Siri and Alexa. It is important to note that AI and machine learning have some slight differences. Let’s take a look at how Deltek is using these technologies to improve the experience for Deltek Vantagepoint users.

Artificial Intelligence

Getting Smart with Artificial Intelligence

Simply stated, AI is the principle that machines can make smart decisions and complete tasks using logical intelligence. In theory, this means that machines using AI exhibit cognitive functions like those performed in human minds. AI works by using algorithms, and in many cases, multiple complex algorithms stacked on top of each other. Typically, these algorithms can learn from data enhancing the ability to make smarter decisions.

The late Larry Tesler, a computer scientist who worked for many major corporations, tried to define AI. His theorem stated that “AI is whatever hasn’t been done yet” meaning that intelligence is ever changing. However, once something becomes common, it transitions to machine learning. Tesler’s theorem is often referred to when discussing the difference between AI and machine learning.

Be Efficient with Machine Learning

So, based on Tesler’s theorem, machine learning is a subcategory of AI and focuses more on the idea that machines are able to learn and adapt through experience. Like AI, machine learning uses algorithms to perform tasks without being programmed to, but it achieves goals by learning and figuring things out over time. In machine learning, the commonly accepted approaches are divided into three categories:

  • Reinforcement learning – a computer program navigates a dynamic environment to achieve a goal. For instance, the computer-controlled players on your team when playing a video game.
  • Supervised learning – the program is given inputs and desired outputs and then it creates the connections. An example of this is creating models to predict the weather.
  • Unsupervised learning – As the name suggests, the program is given no pre-existing labels and left to figure out patterns in the data on its own. This technique is often used in marketing to identify clusters of potential customers.

Do More with Deltek Vantagepoint

Now that the difference between AI and machine learning has been clarified, it should help users better understand these types of computer sciences as used in Vantagepoint. Currently, Deltek is adding AI capabilities to Vantagepoint that will be available in later versions. According to Deltek, AI will be able to analyze data across the project lifecycle. As a result, the AI tool will provide unbiased insights into the health of projects addressing any needed changes to ensure project success.

Deltek has also announced plans for machine learning technology. One effort is to simplify the expense submittal process. Deltek has announced that Vantagepoint’s Time and Expense will have an Intelligent Character Recognition (ICR) capability. The ICR technology will give users the ability to take a picture of a receipt needed to expense and Vantagepoint will be able to recognize characters no matter the font or if it’s handwritten or typed. The machine learning will recognize groups of data like food cost, taxes and tips, and then it will total those numbers.

It’s Time to Embrace AI and Machine Learning

Identifying and clarifying the difference between AI and machine learning is important since you’ll likely be hearing these terms used interchangeably from now on and far into the future. Even more, you’re likely only to benefit as a Deltek Vantagepoint user if Deltek continues to invest and take real advantage of these technologies. If you use apps on your phone like Lyft and Uber on a daily basis, you actually already do benefit from these technologies!

The 41st Annual A&E Deltek Clarity Report: Business Development Trends

Posted by Full Sail Partners on Sep 9, 2020

Deltek Clarity 41st

“The only constant in life is change.” In the business development world, truer words have never been spoken. The 41st Annual A&E Deltek Clarity Report was conducted at the beginning of 2020 and shows how companies performed during the 2019 fiscal year. Since then, much has changed in the world. The United States is officially in a recession - defined as two consecutive quarters of negative economic growth. Recessions in the A&E industry have proven to be a high-pressure exercise in change management. So, what can we learn from the Clarity report and also from previous recessions in the A&E industry?

Business Development Trend Challenges

The Clarity report showed that challenges from a few years ago remain the same. Time is always a challenge, especially finding time to nurture client relationships. Competition for work continues to get tighter and many firms still struggle to identify new prospects. The A&E industry is overall accustomed to in-person interactions. That dynamic has changed drastically in 2020, requiring firms to identify new ways to develop connections and build relationships.

Getting into Position

Firms that participated in the study were asked to share in which markets they expect their firm’s position to grow, tread, or decline. Over the next 18 months, the transportation market takes the lead at 67% of firms expecting to grow there. Next up is the water/wastewater/stormwater market, followed by the health care market. Firms can remain flexible and be ready for a market shift given the election year and the global pandemic. Market research is always important, and now proves this notion even more.

Tracking the Hit Rate

The Clarity report shows that there’s room for improvement in how firms can use hit rate as a valuable metric. The six-year trend has varied from a 40% - 50% hit rate. Recently, more small and medium-sized firms have formalized a go/no go process, but consistency may be the biggest challenge. Formalizing the system can streamline processes, dedicate resources effectively, and drive the hit rate up. Firms should push business development teams to focus on quality of pursuits, rather than quantity. This is even more important when resources are limited to avoid burnout.

Bringing in the Work

As seen in the 41st Annual Deltek Clarity report, most roles within a firm have some level of responsibility for business development. Executive teams take the lead on the responsibility along with business development staff if that is an option. Marketing groups seem to lead some efforts and the seller/doer model is common in A&E firms. Regardless of who is bringing in the business, only 41% of firms have a formal business development process. Streamlined processes could ensure teams are working efficiently and communicating effectively.

As part of broader marketing efforts, the study asked about marketing techniques for the first time. The survey showed social media posts are the primary marketing technique used by 87% of firms. Traditional trade shows and exhibits are a primary technique for 65% of firms. From there, thought leadership and content marketing are of importance as this showcases the industry experts. This will be a good one to track year after year to see where the trends take us. The survey also asked about the importance of these techniques over the next five years. Social media remains at the top, followed by thought leadership. Trade shows and exhibits surprisingly bump down to the number four spot. In today’s marketing, focusing on your online presence is even more critical.

The Outlook for Business Development

Change brings opportunities. Now more than ever, business development teams should concentrate on strategic planning to narrow in on how to refocus existing business opportunities and develop new business prospects. Firms focused on being flexible and adaptable will continue to flourish in our ever-changing world.

Technology Tips and Tricks to Help Your Kids with Digital Learning Series: Presentations in Google Slides

Posted by Full Sail Partners on Aug 26, 2020

Google Slides

Many students started the new school year with digital learning. As parents navigate the most efficient way to support their children during the school day, we have launched a digital learning series to help both parents and students. Follow along for technology tips and tricks as families adapt to this new environment. This addition to our series features Google Slides. 

Creating Presentations in Google Slides

Many students across various grade levels are tasked with creating presentations as part of their assignments. There are several programs to choose from, but two of the more popular ones are Microsoft PowerPoint and Google Slides. Google Slides is gaining popularity within school systems. Check out this video to learn about time savers, such as master slides, as well as some tips that can improve the presentation creation experience.

 

Get Prepared for Digital Learning

We hope you found this vlog in our series helpful. Templates and shortcuts can make better use of time when creating Google Slides and PowerPoint presentations. Therefore, this automation can be beneficial for both students and parents. If you have a technology topic you would like to see covered in the digital learning series, let us know.

Technology Tips and Tricks to Help Your Kids with Digital Learning Series: Keyboard Shortcuts

Posted by Full Sail Partners on Jul 29, 2020

Keyboard shortcuts

Across the US, many parents have elected for their kids to do schooling at home, while others are only given the option of digital learning. Since working from a computer is not something many adults and kids are prepared to do, we decided to help out by starting a blog series on technology tips and tricks to adapt to this new environment. Our firm has been working remotely for more than two decades and the hope is that this series provides value to kids and adults alike. Please note that all of the tools mentioned in this first blog are geared towards a PC and Windows applications.

Must Know Keyboard Shortcuts

  1. Create Browser Shortcuts – First things first. Create a bookmark for the applications that need to be accessed daily by navigating to the page you want to save and click Ctrl+D or click the “Star” next to the website address. Name the bookmark with a clear title. Now you have a quick link to access, so you don’t have to remember where to go each morning. 
  2. Copy, Cut & Paste – Some of the most commonly used keyboard shortcuts are copy, cut and paste. They can save tons of typing time. To copy text, highlight the text and press the Ctrl+C buttons simultaneously. To paste the text, put your cursor where you want the text to go and press the Ctrl+V buttons simultaneously. To cut text, highlight the text you want to remove and press the Ctrl+X keys simultaneously. Pro trick: If you want to remove the style and paste as plain text, add the Shift button: Ctrl+Alt+V.
  3. Select All, Undo & Redo – If you want to highlight an entire section of text, use the keyboard shortcut Ctrl+A and it will highlight the entire section of text. This is commonly used in combination with cutting or copying text. If you want to undo an action, press the Ctrl+Z to quickly reverse the previous action. This is commonly used when you accidentally remove text you want back or apply a style that you no longer want. If you would like to redo an action, press the Ctrl+Y keys. This is commonly used to apply a style again or insert an action you just did like a new column or row. These tricks can help you save mouse clicks.
  4. Minimize All Windows – If you quickly want to view the desktop and minimize all windows, you can click on the Windows button + D. This is a helpful trick to minimize it all. Another quick way to minimize is to go to the bottom right hand on the task bar. To the far right there is a bar next to the time. When you click on it, all windows will minimize.
  5. Moving Between Programs – When your work requires multiple applications to be open, it can sometimes be difficult to minimize and reopen the right application. One easy way to find your document or application is to use the Alt+Tab key. It will open all of your applications and allow you to tab over to the one you want with ease. Pro Tip: Add Shift to move to the previous tab (Alt+Shift+Tab).
  6. Finding Information – Many times it is difficult to find the information you are wanting on a page. As long as the page is not an image, you can search for words on a webpage, pdf, etc. by clicking Ctrl+F. Then type in the word you are searching.
  7. Revisit a Browser Tab That Was Accidentally Closed– If you accidentally closed out of a browser tab, there is a simple keyboard shortcut that can quickly bring it back open. Simply click Ctrl+Shift+T.
  8. Format Painter – The format painter applies all attributions. Think of it as copying and pasting for formatting styles. Highlight the text, row, column, or graphic you want to apply to another object and click on the Format Painter icon under the Clipboard. From there, highlight the object you would like to apply the format to. Pro Tip: You can also click Ctrl+Shift+C to copy all formatting and Ctrl+Shift+V to apply the formatting.
  9. Screenshot – To take a screenshot of the entire screen, click the Ctrl+PrtSc. If you only want to take a screenshot of the application or dialogue box that is up, click on that application or dialogue box and click the Alt+PrtSc. Chromebook Tip: Many schools are providing Chromebooks. It is important to note the instructions are different. Here is an article for Chromebook users: https://www.theverge.com/2020/1/14/21065295/chromebook-screenshots-how-to-take-keyboard-keys.
  10. Screen Freeze – Many times when your computer is not responding, one program is causing an issue. A keyboard shortcut that all users should learn about is Ctrl+Shift+Esc. Many of you may have used Ctrl+Alt+Delete in the past and it still works, but Ctrl+Shift+Esc is a quicker way to pull up the Task Manager and see what programs are using CPU memory or which programs are not responding. Once you determine which program, you can close just that program down.
  11. Dictation Tool - It isn’t a keyboard shortcut, but this button is a life saver for kids that don’t know how to type and struggle with spelling. In each Office product, there is a Dictation tool. An important reminder is to make sure they go back and re-read what they wrote. It might be good to have an adult review before an assignment is submitted, too.

Get Prepared for Digital Learning

We hope you found the first blog in our series helpful. Understanding keyboard shortcuts helps expedite the learning process and makes it easier to execute homework and assignments for both students and parents. If you have a technology topic you would like to see covered to help the digital learning process, let us know.



Easily Capture Project Information Using Deltek Vantagepoint

Posted by Full Sail Partners on Jul 22, 2020

Project information checklist

Have you ever noticed how the proposal process tends to fly by leaving you scrambling as the deadline nears? When producing proposals, project-related information needs to be found quickly. Of course, speed is important in the search, but data accuracy is imperative. Gathering accurate project details in a timely manner is a challenge I hear of nearly every day from marketing and proposal managers at project-based firms. Fortunately, with Deltek Vantagepoint, your teams can easily capture project information and reference it quickly when it matters most– during proposal crunch time. Let’s dive a little deeper.

Identify the Key Project Information You Need for Proposals

The Deltek Vantagepoint Projects Hub will become your one source of truth for the project information you need to rely on to produce winning proposals. The image below shows a project experience page created using Deltek Vantagepoint Custom Proposals. The page was built based on information captured in the Projects Hub and includes fields such as project name, project description, client name, project manager, and square footage along with a few project images.

Project experience page

 

Capture Information While Pursuing the Project

Using Deltek Vantagepoint, capturing critical project information begins in the pursuit stage. Because Deltek Vantagepoint has one project record that is maintained from opportunity to pursuit to proposal and eventually to a regular project record, the information captured during the pursuit never gets lost or goes unused.

Project in pursuit stage

The image above is showing a project in a pursuit stage. We can tell this record is in a pursuit stage because the coloring in the left-hand summary pane is gold and the Stage is labeled as Pending. During this stage, there is common key project information that is typically collected as part of the proposal process.

Much of the information you will eventually need for your project cut sheets and proposals is typically known during the pursuit stage, and thus can be collected and stored inside the project record in Deltek Vantagepoint.

Examples of common key project information include:

  • Project Name
  • Primary Client and Contact
  • Project Location
  • Key Team Members, such as Principal-in-Charge, Project Manager

You can also identify other team members, both internal and external to your firm, for the project. See image below.

Project team

Over on the Dates & Costs tab, you can begin to capture the estimated project start and completion dates.

Project dates & costs

You may even have some information about the project from the RFP or client description of the project. Deltek Vantagepoint allows you to easily store an initial project description on the Proposals tab.

Project description

 

Move From Pursuit to Billable Project Without Losing Key Information

Now you might be thinking, why would I want to store this information into a record that is in pursuit? Well, Deltek Vantagepoint makes it seamless to move from a pursuit stage to an awarded project stage. When you make that move, all of the information captured in the pursuit stage stays with the awarded project record. This makes the process more efficient. Information is entered only once and is used throughout the project lifecycle.

Pursuit to Billable Project

 

Access the Data You Need When You Need It

Once you have won the project and are performing the work, you can easily continue to enter and access key project data:

Key Team Members

Over on the Team tab, Employees are automatically added to the project when they charge time to that project on their timesheet. Then, you can easily update their role on the project.

Team members

In the image above, you can also see the number of hours employees have charged to this project. Additionally on the Team tab, you can add external contacts that should be associated with the project. You can even identify who should be the project reference (for future proposals, of course).

Project Descriptions

As the project evolves, you will have more details to include in the project description. That information can quickly be added to Deltek Vantagepoint on the Proposals tab. Deltek Vantagepoint allows you to store different types of project descriptions that you may need for different uses. Examples may include short description, long description, key features, etc.

Firms often have a primary project description that is used on project cut sheets, but then may need a project description that is shorter. The shorter descriptions might be good for resumes or when page limits are tight. You can mark one description as the default by checking the default checkbox. No matter how you use your project descriptions, Deltek Vantagepoint makes it easy to store and use project descriptions for proposals.

Description options

Track Project Awards

Chances are you have some award-winning projects. Vantagepoint makes it easy to track what awards your projects win in the Awards grid as shown in the image above.

Project Photos

If you want to use project photos in your proposals, Deltek Vantagepoint allows you to store and manage images and other project related documents on the Files & Links tab.

Files & Links tab

Information Specific to Your Firm’s Projects

If there is information that is specific to your firm’s project, Deltek Vantagepoint allows you to create custom fields, grids, and tabs. The image below is showing a custom tab called Project Information. On this, I have added custom fields like square footage or number of floors. Other popular custom fields are around tracking sustainability goals such as LEED Certifications.

Custom tab and fields

 

Drive Success with Deltek Vantagepoint

As you can see, Deltek Vantagepoint allows you to easily track key project information through the entire project lifecycle, from initial lead to project completion. That information can then be quickly used to build winning proposals that drive success for your firm. 



Key Reasons to Attend Our Virtual Deltek CRM Bootcamp

Posted by Full Sail Partners on Jun 24, 2020

Virtual CRM bootcamp

Last year, we conducted multiple CRM workshops throughout the US. We received such great feedback that we wanted to do it again. This year we are offering a virtual experience and it will be a "bootcamp" to get your CRM into shape. This bootcamp is focused on helping your firm discover how to better utilize your Deltek Vision CRM system. If you are considering attending but aren’t sure if the bootcamp is right for you, here are some key reasons to attend.

  • Native State of CRM - Many attendees remarked that it was great to see what Deltek looked like before their firm customized it. Many of our attendees did not realize how much their system had been changed by past employees. That insight provided them a baseline of what changes had been made allowing them to rethink some of the custom fields previously added. Now is the perfect time to understand the original form of your system and reevaluate processes prior to upgrading to Deltek Vantagepoint.
  • Hands-On - Although delivered in a virtual format, each session will be hands-on and interactive. Users will be given access to a Deltek Vision CRM database to follow along with the presenter during each session. Each bootcamp series is limited to only 20 people to allow for maximum participation and engagement. Each attendee will learn how to better utilize and configure a Deltek Vision CRM system and set-up useful reporting metrics for agile decision making. 
  • Expand Your Thinking For best results, firm attendees would include someone who is leading the CRM strategy and someone who is responsible for implementing the strategy. Although this bootcamp focuses on the fundamentals, it also will teach how to define strategies that will help you better recognize and manage client, contact, and partner touchpoints. The best CRM system works in combination with accounting.
  • Adequate Time for Questions – With this year’s workshop split into four two-hour sessions, attendees will have even more time to play with their sample database and come back with questions. The workshop was already designed to allow plenty of time for this. With the new format, we anticipate even more in-depth and insightful discussions and questions.

What Did Past Attendees Think?

2019 workshop survey results from CFT

Following the 2019 workshop series, 56.5% of attendees responded to a request for their feedback. Of those that responded, ALL felt the workshop met or exceeded their expectations. Accuracy, Responsiveness, and Schedule received the highest response rate. Each of them received an average of 6.3, which means the workshop exceeded expectations, based on the Client Feedback response rate. Attendees were asked these questions:

  1. How clearly and accurately was the information presented?
  2. How well did the agenda, pace and length of the presentation align with the time allotted for it?
  3. How well did we respond to questions brought up in the presentation?

Here are some comments from some attendees:

"Lindsay is an excellent presenter and her ability to relate the BD/Marketing aspect to the accounting and overall business functions was invaluable." - Siobhan Turner, Marketing Director at Bentley Architects & Engineers, Inc.

"Lindsay was patient and clear in all her explanations. Very happy I took the day and attended the course. It really made me see the total potential of the software and our next steps." - Alfred Lurigados, Sr. Vice President, BCC Engineering, Inc.

"The workshop was complete with easy-to-follow slides and thorough explanations.The presentation met my objectives. I set out to get a better understanding of CRM and how it fits into the rest of Vision and this presentation did that. Lindsay is a great presenter and I felt I took some things away from the workshop that I did not previously know."  - Karl Lundmark, Database Administrator at Gas Transmission Systems, Inc. (GTS)

Bonus Bootcamp Workbook

All participants will receive a workbook used to not only implement what they learned at the bootcamp but also enhance their use of Deltek Vision CRM. This workbook includes: 1. Discussion Starters; 2. CRM Readiness Checklist; 3. Best Practices Tips; 4. Top 10 CRM Tips & Tricks; and 5. Preparing for Vantagepoint.

Be sure to visit our website to sign up for our virtual CRM bootcamp. It is definitely worth the small registration fee. Hope to “see” you there!

Top Reasons Professional Services Firms Should Leverage Deltek Talent’s Learning Management System (LMS)

Posted by Full Sail Partners on Jun 17, 2020

Learning Management System

As a professional services firm, your business exists because of the knowledge and expertise of your employees. Staying competitive requires these employees to keep up with the changing times and current industry practices. A learning management system (LMS) can set your professional services firm up for success by providing your employees training content related to their positions. However, one of the challenges with an LMS is finding or creating the relevant content. With Deltek Talent and RedVector joining forces, your firm can now leverage pre-built ample content. Let’s see the reasons why your firm should consider utilizing Deltek Talent’s Learning Management System.

Comprehensive Training Library

To start off with, Deltek Talent teamed up with RedVector which provides a comprehensive training library including courses in project management, safety, industry codes and standards, leadership development and much more. The online library contains approximately 4,000 courses authored by more than 200 subject matter experts and accredited by 100 national and state bodies. This extensive offering eliminates the need for your firm to have to create content on the fly. Here is a complete list in the AEC course catalog

Access Training Anywhere

Another key issue impacting employee learning is the time commitment. Many professional services firms require their employees to be flexible with their time and those employees often have to be other places during the workday besides at their desks. Conveniently, Deltek Talent is a cloud solution accessible from anywhere with internet access. Users can access content on-the-go from any device allowing employees to learn when it’s convenient for them.

Training Content in One Location

One of the main advantages of having RedVector aligned with Deltek Talent is that professional services firms have content from day one. Furthermore, firms can add additional instructor-led, online, and external courses allowing users to access courses in one location. It is easy for users to document what courses they have completed so managers have visibility into their employees’ development progress. With Deltek Talent’s LMS, there won’t be any problems with finding the appropriate content for employee enrichment.

Improve Performance & Retention

Professional services firms save a lot of time and money when their employees grow with the company and stay long term. Within Deltek Talent Learning, RedVector provides an assessment tool that helps determine the competency level of employees, new hires, or students and generates an individual training curriculum based on deficiencies in the assessment results. Thus, providing impactful learning opportunities that improves employee performance, reduces turnover and puts employees in the driver’s seat of their own careers. 

Reduce Risk

Finally, for highly regulated industries, managers need to track required training and certifications which can be done with Deltek Learning Management. Additionally, RedVector provides more than 500+ courses that address the most hazardous situations professional services firms face. Employees will learn how to recognize and prevent at-risk conditions or behavior before they lead to an incident. Having the correct employee certifications and providing safety awareness helps reduce employee and company risk. Here is a list of RedVector’s health, safety and environment library collection.

Fuel Prosperity

Deltek Talent and RedVector combined focus on providing professional services firms with skills training, continuing education, and performance support to reduce risk and promote employee success. When firms help their employees perform better and grow in their careers, they not only retain the best employees but make certain they are engaged which leads to a prosperous outcome for all.

Empower Your Firm with Better Email Management

Posted by Full Sail Partners on May 20, 2020

Email management

What do you think is the most widespread office tool used amongst your peers and coworkers? If you answered email, you are correct! Employees use email throughout the day to communicate with coworkers, clients, vendors, and the list continues. In fact, a study by McKinsey found that employees spend 28% of their workweek managing their email, the equivalent of 11 hours if we assume that an employee works 40 hours a week. So, how can we help employees more effectively manage their email?

Email Management Pitfalls

Let’s start where most people do when they read and write an email - the subject line. The fact is, there is not a global standard to email subject lines, and most companies don’t establish predetermined subject lines either. As a result, searching for a specific email about a certain topic wastes a lot of time especially if the email is never found leaving some to wonder if the email ever actually existed.

For some savvy email users, they have learned to create a folder system to improve their email organization. According to a study by Microsoft Research, 30% of email users create a folder structure to organize email. However, ironically, 90% of those that create folder structures don’t actually use them.

Here, we just discovered two email mismanagement issues, but if you want to dig deeper, there are many more. There are other simple things like not using reply all so that everyone on the email chain has access to the communications and decisions made based on the email content. Also, not using convenience features such as setting reminders to follow-up or complete an assigned action item. All these examples are things that can be improved, but how does a business get everyone on board with practicing better email management?  

Put the Right Email Management Solution in Place

Email tools such as Gmail and Outlook contain intuitive features and functions that allow users to improve their email management. However, these tools by themselves are not enough to be able to improve firm-wide email management. While these email tools are great for facilitating communication especially for person to person, where they fall short is when emails contain specific details and information about a project that requires multiple people from multiple departments to know about changes and statuses as they happen.

An effective email management solution will have the ability to store uncategorized emails with important information in a database that makes these emails more searchable allowing employees to find the information they need, when they need it, with only a few clicks. Additionally, the emails should be in one centralized location for all relevant staff to be able to access and obtain the pertinent information. An effective email management solution integrates your firm’s email platform tool with the firm’s ERP solution to ensure all data is stored in one place.

Unravel the Email Management Mess

There’s a lot of confusion about email management solutions versus email tools. In layman’s terms, email tools are what you use to create and respond to emails. On the other hand, email management solutions allow you to quickly categorize an email from your email tool that will then add the email to a general database that lets others access the information. Furthermore, email management is more than an individual process and requires an email management system in conjunction with FIRM-WIDE established processes to ensure proper email management success.

Most importantly, email management solutions can change the culture of your company and open up the ways we communicate. They help eliminate inadvertent gatekeepers of information and ensure everyone within your firm has the information needed for client satisfaction. Lastly, they create time savings for your firm by providing easy access to the information your teams need to deliver a great client experience.

Creating the Intentional Client Experience

Posted by Full Sail Partners on Feb 5, 2020

Intentional Experience

When it comes to your clients, building strong long-term relationships is priority. The quality of these relationships can make or break your business. Most importantly, clients desire an overall exceptional client experience. Two main factors should be considered when creating the optimal intentional experience for your clients. First, culture is a huge part of how a client feels when interacting with your company. Employees that are motivated and in good spirits provide great client service. Second, having an established process in place for your employees can lead to improved organization and consistency. Let’s take a deeper look at the intentional client experience and see how it benefits your company.

Intentional Client Experience Begins With a Plan

Some of the best client experiences simply begin with a good plan. One that is authentic and meaningful in your communication with your client is important. You can simply magnify the client experience through touchpoints that each add up to an overall exceptional client experience. Many clients these days expect more than the basic customer support. They want to feel significant and satisfied when they deal with your company. The intentional client experience has a clear mission with defined steps leading clients to have a great experience.

Intentional Client Experience Takes Being Client Centric

You want your clients to have a positive experience pre- and post-sale in order to drive repeat business. So not just offering great customer service but nurturing lasting relationships is tantamount to success. By understanding your clients and their needs, you can predict how they are going to react to certain things. This knowledge will help you figure out key touchpoints to keep those clients on track. You can look at client data to understand buying behaviors and to see their areas of interest and engagements. Intimately knowing your clients, you can also track places of opportunities to enhance client service and experience.

Intentional Client Experience Leads to Efficiency

The intentional experience leads to efficiency while prioritizing client experience. It reduces face-to-face interactions without compromising how the client is feeling. Using digital touchpoints, your company can skillfully keep clients happy. You can anticipate client needs and establish protocols. For example, if specific clients want to stay up to date on your company’s activities, then you can make sure they are signed up for notifications. In knowing exactly what your clients want, you save a lot of time.

Intentional Client Experience Ensures Positive Client Feedback

By creating a client tailored service, clients are getting what they want more quickly. Intentionally staying on top of client needs will lower the amount of negative comments and complaints a company may get. If your company receives complaints, taking these and tweaking your intentional pathway can certainly help your firm improve client satisfaction and promote positive feedback.

Maximize Revenue With Intentional Client Experience

The intentional client experience is an efficient, needs oriented and positive scenario for your clients which reduces frustrations among your employees. By eliminating opportunities for failure and reason for complaints, employees are more driven to create that amazing relationship with their clients. Satisfied employees that continue to offer fantastic customer service with an overall exceptional experience helps ensure clients continue to conduct business with your firm thus maximizing revenue. With constant advancements in determining client satisfaction such as the Client Feedback Tool, every company should be able to create the intentional client experience.

Data Visualization and How it is Used

Posted by Full Sail Partners on Jan 22, 2020

chart graphic

Business Intelligence (BI) puts together business analytics, data mining, data visualization, technology resources along with the best practices to help companies make more data-driven decisions. Business intelligence can help businesses make better choices by displaying present and historical data in their business context. Analysts can use data visualization to provide performance and competitor benchmarks for a smoother and more efficiently run organization. Analysts can also detect market trends to boost sales or income more quickly. Making sure you are using BI and data visualization properly is important. Let’s look at how you can choose the right data visualizations for your company.

Temporal Visualizations

In the temporal category, data visualizations belong if they satisfy two conditions: they are linear, and they are one-dimensional. Temporal visualizations normally have lines that either stand alone or intersect with each other, with starting and ending time. Some common examples of data visualizations include scatter plots, time series sequences, timelines, line graphs, and polar area diagrams. These visualizations are usually pretty easy to recognize and understand. Picking the right visualization all depends on the kind of story you are trying to tell. When choosing a temporal visualization, your end goal should be comparing one or many value sets. This can help you easily show the low and high values of a data set.

Hierarchical Visualizations

In the hierarchical category, data visualizations are those that organize groups within larger groups. These are best used to display clusters of information, especially if they flow from one point to another. Typical hierarchical visualizations are tree diagrams, ring charts, and sunburst diagrams. Just like any type of data visualization, it is important that you are effectively telling a story with the graphics that you use. For this type, showing levels of importance coming from a single source is the main purpose of these visualizations. The only downside is that these graphs tend to be complex and sometimes difficult to read. The tree diagram is used most frequently because of its easy-to-follow linear path.

Multidimensional Visualizations

While linear data is easier to understand, sometimes you have the need to capture your audience’s attention. Multidimensional displays two or more different variables to create a 3D data visualization. These types of visualizations are scatter plots, pie charts, Venn diagrams, stacked bar graphs, and histograms. These visuals can break down a ton of data into key takeaways, making it easier to clearly identify what you are trying to get across. Multidimensional is used to compare data and parts of a whole and show relationships between two variables. With multidimensional data, you are able to choose different colors and shapes to really customize your graphic.

Data Visualization Makes an Impact

Choosing the right visualization for your data directly impacts how it gets across to the viewers. Your main goal should always be to properly tell a story with the graphics that you use. Data visualization allows you to display specific data in an eye-catching way leading to a successful conveyance of important and relevant information.

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