In the News

Gina’s continuous dedication to serving client needs paves the way for a promotion. 

Full Sail Partners, a Deltek Premier Partner, is thrilled to announce the promotion of Gina Stamper to Senior Account Manager. Having been an Account Manager for Full Sail Partners for over eight years, Gina has served as an advocate for the Full Sail Partners’ client experience acting as a link between clients, the firm, and Deltek resources, sales, and consulting. With her outstanding dedication to her account management role coupled with her years of experience, this promotion to Senior Account Manager is the next logical step in her career. Gina’s promotion also exemplifies what any of our Account Managers, both new and future, should aspire to as they grow in their account management roles with Full Sail Partners. 

“Gina is one of the most established and knowledgeable Account Managers in the entire Deltek eco-system. She is an absolutely irreplaceable asset within our company -- equally appreciated by both her loyal clients, and also her own internal colleagues,” stated Joel Slater, Product Sales Manager. “As her manager, I’m thrilled to congratulate Gina on this well-deserved promotion.”   

As Senior Account Manager, Gina will continue to serve in the same Account Manager capacity as she has done over her years with Full Sail Partners. She is very familiar with the culture and challenges facing professional services firms and has a proven track record of coordinating internal resources to meet client needs and cultivating relationships that matter. The recognition of senior status simply underscores her advanced experience and skill set serving as a liaison between clients and Deltek and the many responsibilities that fall within this realm. 

“I am so excited to be recognized for my dedication to our Full Sail Partners’ clients over the years. It is a true pleasure to be able to use my knowledge and experience to continue to assist with client needs and to grow our relationships,” noted Gina Stamper. 

Going forward, Full Sail Partners’ west coast clients who have learned to rely on her for her knowledge, responsiveness, and client-first mentality will continue with Gina as Senior Account Manager. For any new Full Sail Partners’ clients in the west coast region of the United States that get the opportunity to work with Gina, they can expect the same level of expert-level guidance and service that current clients receive today. 

For more information, please contact Full Sail Partners’ Marketing and Communications Department or visit the Full Sail Partners’ website at http://www.fullsailpartners.com.    

This new Blackbox Connector provides a seamless integration between Deltek Vantagepoint and ADP Workforce Now

Full Sail Partners is happy to announce a new Blackbox Connector offering. Deltek Vantagepoint and ADP Workforce Now, a human resources management system, are now able to be integrated to help manage employee data.  From the moment of first hire, firms will be able to keep crucial employee data such as pay rates, skill sets, and key demographics in sync with this new Blackbox Connector. 

“When considering the needs of our clients, the Blackbox Development team was really excited to be able to provide a single source of truth for core employee information,” stated Pete Nuffer, Director of Solution Development for Full Sail Partners. “This integration between Deltek Vantagepoint and ADP Workforce Now has many benefits for clients and we believe it will really improve efficiency in running projects.” 

Utilizing this new Blackbox Connector to integrate Deltek Vantagepoint with ADP Workforce Now, clients will realize numerous benefits. First, they will be able to prevent duplication of entry and reduce errors. Next, they will be able to stay updated with employee information on an interval-based schedule or on-demand synchronizations. Finally, this future-proof enterprise-grade technology is reasonably priced and will be supported by the very knowledgeable Full Sail Partners’ team of Deltek experts. 

“One of the most exciting features of this new Blackbox Connector for me is that the team has designed it to be future-proof,” noted Jennifer Wilson, Principal SQL Developer. “This will help alleviate any fear of upgrades or changes which are handled already for the clients.” 

For more information, please visit the Full Sail Partners’ Blackbox Connector website at https://www.blackboxconnector.com/deltek-adp-workforce-connector.

Eric’s programming and development experience adds value and further strengthens the Development Team

Full Sail Partners, a Deltek Premier Partner and creator of the Blackbox Connector, is pleased to announce that Eric Gray has joined the Development Team as a SQL Developer. Eric focuses on data migrations and merger and acquisition data loads, the creation of custom reports and automation in Deltek Vision and Vantagepoint. In this role, he collaborates with clients and key stakeholders to help provide enhanced analytical insight into the information that impacts their business. 

“We are excited to have Eric be part of the Full Sail Partners’ Development Team,” said Peter Nuffer, Full Sail Partners’ Director of Solution Development. “He offers a lot of experience and brings enthusiasm to the team. His positive attitude and strong work ethic helps to create an even better experience for our clients further strengthening our team.” 

Eric comes to Full Sail Partners with experience in SQL programming, reporting, product development and designing process automation. Furthermore, he has a strong background and understanding of database development and migration practices. His hire further strengthens the capabilities of the Development Team and provides more opportunities for the team to help clients accomplish their database, process, and system improvement initiatives.  

“When considering what more we can offer to our clients to support meeting their initiatives, we knew that bringing Eric’s experience to the team would be the right move. We’re looking forward to Eric and our clients’ continued successes,” stated Wes Renfroe, VP of Technology.” 

For more information, please contact Full Sail Partners’ Marketing and Communications Department. 

Having demonstrated a high level of sophisticated knowledge as a Technical Support Team Analyst, Jon is primed to take on new IT troubleshooting and custom solutions’ responsibilities as IT Consultant.

Full Sail Partners, a Deltek Premier Partner and creator of the Blackbox Connector, is excited to announce the promotion of Jon Rogers to IT Consultant. As a Technical Support Analyst for the custom development team for the last four years, Jon worked directly with clients on the setup of Blackbox Connector software and ensuing troubleshooting efforts. Moreover, he provided technical support on Deltek Vision and Vantagepoint platforms and associated custom solutions.

“I truly enjoy the challenge of troubleshooting with clients to dig deep and find solutions for them,” stated Jon Rogers. “As IT Consultant, I will have the opportunity to continue with these efforts even advancing my knowledge to support finding answers to even more client issues.” 

Jon has consistently demonstrated a high level of sophisticated knowledge on the technical aspects of a Deltek deployment and has a passion for helping clients succeed. In this new role as IT Consultant, he will be helping clients with advanced technical aspects of Deltek ERP, including client server technologies, API connectivity and general technology consulting. Clients will be able to leverage Jon’s advanced technical experience and familiarity with custom solutions to achieve greater and more efficient results from their Deltek ERP. 

“Jon has advanced from Technical Support Analyst to IT Consultant in his role officially, but many who have worked with Jon know he has been doing this for a long time, leading troubleshooting efforts, advising on new implementations, and helping craft unique solutions for each client’s unique challenges,” noted Pete Nuffer, Director of Solution Development. “We’re looking forward to seeing him continue to excel at providing quality solutions to our clients.”

For more information, please contact Full Sail Partners’ Marketing and Communications Department or visit the Full Sail Partners’ website at http://www.fullsailpartners.com. 

Amanda’s prior experience on the Account Management team as an Implementation Project Manager for financial-related Blackbox integrations has paved the way for her new role as a Consultant

Full Sail Partners, a Deltek Premier Partner and creator of the Blackbox Connector, is happy to announce that Amanda McClain has been promoted to Consultant. Having worked for four years as the Implementation Project Manager overseeing financial-related Blackbox integrations, she has gained an extensive amount of experience in working with clients. Additionally, in this project management role, she served as the personal point of contact for clients to discuss or resolve any issues related to the Blackbox Connectors.

“From my years of experience, I have learned how important it is to listen to clients’ needs in order to build relationships with them,” stated Amanda McClain. “I am looking forward to continuing to build these relationships in this new role as Financial Consultant.”

Amanda has joined the financial consulting team and will be providing training and implementation services for Vantagepoint and Vision to Vantagepoint transition services. In this new role, Amanda will continue to use her experience and background in finance to create a positive client experience while helping them to fully utilize their Deltek Vision and Vantagepoint systems. Clients will benefit from the knowledge she has acquired working with the Blackbox Connector team and overall experience in project management.

“We are very excited to have Amanda join the consulting team. She brings years of experience having worked with both the custom and Blackbox Connector teams,” commented Scott Gailhouse, Senior Principal Consultant and Consulting Team Manager. “We are looking forward to her bringing her skills and positive energy to the consulting practice.”

For more information, please email Full Sail Partners’ Marketing Communications Department. 

The Excellence in Client Experience, Silver Level Award indicates that Full Sail Partners is rated in the top quartile for performance

Full Sail Partners is pleased to announce that it has won a 2022 Excellence in Client Experience Award (CXA) Silver Level offered by Client Savvy in partnership with The Zweig Group. This recognition is given to those professional services firms which have met the highest criteria of excellence based on real and quantitative client feedback. Receipt of this award for another year once again acknowledges the continued efforts of Full Sail Partners to really listen to its clients by examining continuous feedback and using that feedback to provide exceptional client experiences. 

“Full Sail Partners is again honored to receive a 2022 Excellence in Client Experience Award,” noted Sarah Gonnella, VP of Sales and Marketing. “This Client Experience Award just validates that we truly see our clients as true partners. Our clients are very important to us, and we value their input. We look closely at all of the feedback offered to help improve our processes and offerings.” 

This year, Full Sail Partners’ achievement in client experience will be doubly recognized. First, it was celebrated by the Client Savvy team at the Annual CXps Conference in Raleigh, NC. Moreover, in September, it will be acknowledged again at the Zweig ElevateAEC Conference. Client Savvy is the creator of the Client Feedback Tool which allows professional services firms to determine how they are meeting their clients’ expectations. In addition, The Zweig Group strives to be the leaders in driving performance and purpose for the AEC industry. 

“Full Sail Partners has been an advocate of the feedback process for almost 10 years," stated Ryan Sudyam, Chief Experience Officer with Client Savvy. "It is a pleasure to recognize them for their long-standing dedication to partnering with their clients. This year's winners underscore the power of how feedback can elevate your brand and firm distinction." 

For more information, please contact Full Sail Partners’ Marketing and Communications Department. 

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Terri’s extensive knowledge base continues to help clients further leverage their investments in Deltek Vision and Vantagepoint

Full Sail Partners, a Deltek Premier Partner and creator of the Blackbox Connector, is pleased to announce that Terri Agnew, CPA has been promoted to Principal Consultant. Terri’s extensive industry experience and deep knowledge of both Deltek Vision and Vantagepoint allow her to help professional services firms find the best ways to fully utilize their solutions. She strives to assist clients in implementing best practices to improve business processes and create efficiencies within their systems.

“I am always exploring opportunities to help clients improve their processes,” stated Terri Agnew. “Collaboration is so important to finding the best solutions for clients, and using my experience, I make every effort to come up with ways to ensure clients save time with their systems.”

As Principal Consultant, Terri continues to use her business acumen to evaluate client needs and explore options to enable these professional services firms to increase their bottom line and further maximize their investments in Deltek Vision and Vantagepoint. Having performed dozens of optimization workshops, Terri is able to quickly identify what clients are looking for in order to efficiently accomplish their goals. Furthermore, she encourages client learning so they can continue to navigate their systems appropriately.

“So many of our clients have commented on how knowledgeable and helpful Terri has been with their consulting projects,” noted Scott Seal, VP of Consulting. “With her years of industry experience, her understanding of client needs and her willingness to search out the best ways to fully utilize their systems, Terri is an exceptional asset for our clients.”

For more information, please email Full Sail Partners’ Marketing Communications Department. 

Full Sail Partners, a Deltek Premier Partner, is pleased to announce the promotion of Lindsay Diven, CPSM, from Senior Deltek CRM Consultant to Blackbox Connector Marketing & Sales Manager. In this new position, she will be managing the marketing and sales efforts for the Blackbox Connectors, which integrates Deltek Vantagepoint and Vision to outside applications including Client Feedback Tool, Concur, Constant Contact, HubSpot, Informer, Mailchimp and other future offerings.

Lindsay has worked for more than fifteen years at architecture and engineering firms, many of which have used Deltek products, building sales and marketing strategies. In her role as a Deltek CRM Consultant for Full Sail Partners, her industry experience allowed her to bring perspective to clients in how to set up their CRM systems to support these strategies. Additionally, in her Deltek CRM Consultant role, she led both the sales and implementations of the Mailchimp and Constant Contact Connectors. Here Lindsay saw the benefits firsthand that clients experienced using these marketing connectors to support their marketing and business development strategies.

“My A&E industry experience enabled me as a consultant to help clients set up their Deltek CRM systems to support their firms’ marketing and business development strategies. With additional sales and implementations of the Mailchimp and Constant Contact Connectors, clients were able to further streamline their marketing and business development processes ensuring their strategies’ success,” stated Lindsay Diven. “Going forward, I am very excited to find ways to support goals at all firm levels using the entirety of the Blackbox Connector offerings.”

In her new role as Blackbox Connector Marketing and Sales Manager, Lindsay will use her extensive professional services industry experience to help firms better understand how the Blackbox Connector can help maintain consistency between systems and streamline firm processes. She will also be working closely with clients and the Full Sail Partners’ team to research Blackbox Connectors that would provide even more solutions for clients. Lindsay continues to stay abreast of trends in the A&E and consulting industries by actively working with organizations like the Society for Marketing Professional Services (SMPS) and the Deltek User Groups.

“Lindsay has been a great asset to the Full Sail Partners’ team. Clients have relied on her industry knowledge and her strategic approach to identifying solutions,” stated Sarah Gonnella, VP of Marketing & Sales. “Now as the Blackbox Connector Marketing and Sales Manager, she can offer more ways to help businesses operate efficiently and effectively.”

For more information, please contact Full Sail Partners’ Marketing and Communications Department. 

Full Sail Partners has been recognized by Deltek as the North America Reseller Partner of the Year for 2020. This accomplishment is especially significant to Full Sail Partners as the past year presented so many unknown challenges for professional services firms. The Full Sail Partners’ distinction has been to always put the best interests of its clients first. During this past year, the Full Sail Partners’ team assisted its clients with overcoming the challenges created by the pandemic and continued its efforts to offer valuable resources, innovative solutions, and expert guidance to its clients, and Deltek has recognized its tremendous efforts.

“2020 has been a year like no other and Deltek’s deep partner network enabled thousands of customers to quickly pivot and strengthen their businesses during these uncertain times,” said Jonathan Eisner, Vice President of Global Partner Sales and Alliances. “It is an honor to recognize the outstanding achievements and innovation of these partners. We look forward to a fantastic and successful 2021 with our Deltek Project Nation partners as we continue to expand this program around the world.”

Over the years, Full Sail Partners has encouraged clients to go to the Cloud with the knowledge that the Cloud offers ultimate accessibility for everyone. Realizing that this was the best option for helping clients under these extraordinary circumstances, Full Sail Partners worked diligently with the help of Deltek to transition firms to the Cloud. As a Deltek Partner, Full Sail Partners was able to provide its clients with concessions needed to help them make the move from on premise to the Cloud ensuring their businesses remained on course.

“There was an unprecedented interest in moving to the Cloud this past year. We were able to move quickly to help our clients gain accessibility for their remote team members with the support of Deltek and flexible pricing options. Our partnership with Deltek ensured that our clients were able to position themselves for success in this time of need,” stated Sarah Gonnella VP of Marketing and Sales.

For more information, please contact Full Sail Partners’ Marketing and Communications Department.