In the News

Full Sail Partners, a Deltek Platinum Partner, is pleased to announce that it has been selected as a recipient of the 2019 Premier Award for Client Satisfaction by PSMJ Resources and Client Savvy, creator of the Client Feedback Tool. This recognition only goes to firms in the AEC industry who have gone above and beyond to deliver a truly exceptional client experience. A Full Sail Partners’ distinction is that it provides client-focused technology solutions and services always considering what would work best for each individual firm.

Recipients of the Premier Award for Client Satisfaction are determined using data collected from 280,000 surveys across 300 firms. Based upon the surveys, firms which really stand out regarding client feedback are given this prestigious designation. This year’s award winners will be recognized at the 2019 PSMJ A/E/C THRIVE – The Growth, Profit, and Performance Summit on October 2-4 in New Orleans.

“Among other aspects of our CX strategy, Full Sail Partners has found great success in consistently using the Client Feedback Tool to gauge client satisfaction and make appropriate changes to improve client experiences,” stated Sarah Gonnella, VP of Marketing and Sales. “We are greatly honored to be one of only 23 firms to be recognized with this Premier Award for Client Satisfaction.”

About PSMJ: For more than 40 years, PSMJ Resources, Inc. has been recognized as the leading publishing, executive education, and advisory group devoted completely to improving the business performance of A/E/C organizations worldwide.

About Client Savvy: Client Savvy works with professional services organizations whose success depends on strong client relationships. Their commitment to clients is to help them align their client experience (CX) strategy, implementation, and measurement initiatives with their top strategic priorities.

“Since 2009, Client Savvy has partnered with PSMJ to recognize the professional services firms around the globe that achieve the highest standards of excellence by the metric hardest to achieve: excellence recognized by a firm’s clients. Of the hundreds of firms that participate in this benchmarking each year, only the top 30 are recognized. Full Sail Partners began their journey several years ago, achieving an Honorable Mention in 2018, and placing near the top of all firms in 2019. By integrating a thoughtfully designed client feedback process into their project management system, Full Sail Partners has assured their clients always have a voice,” stated Ryan Suydam, Chief Experience Officer at Client Savvy.

For more information, please contact Full Sail Partners’ Marketing and Communications Department. 

Full Sail Partners is honored to have received the Deltek Reseller Award for 2018 at the annual Global Partner Kickoff Event. As a Deltek Partner, Full Sail Partners continues to provide sales, implementation, consulting, hosting and customization services for project-oriented professional services organizations. Our mission is to help businesses integrate their processes into one singular system, better understand and retain current customers, and increase their market share.

“I am very grateful to work with a great team of professionals at Full Sail Partners and for our firm to be recognized by Deltek with this Reseller Award,” said Sarah Gonnella, VP of Marketing and Sales at Full Sail Partners. “We strive to do what is in the best interest of our clients and that approach has and continues to serve us and our clients well. We are excited about the next generation solution, Deltek Vantagepoint, to help project-based firms gain even more actionable insight to their business.”

As a strategic and trusted partner to over 1,000 professional services firms, Full Sail Partners can show clients the value of investing in technology solutions that results in increased productivity and profitability. The Full Sail Partners’ team has over 275 years of combined experience using Deltek products. This experience and our honest, get real approach have allowed us to build long lasting relationships with our clients. 

“It is my pleasure and honor to recognize Full Sail Partners as the Deltek Reseller of the Year. As a strategic Deltek Partner, Full Sail Partners provides their expertise, integrated products and services to continue helping our customers deliver successful projects. I look forward to Full Sail Partners leading the way in bringing Vantagepoint to professional service firms throughout North America,” said Andy Christenson, Senior Director, Global Alliances, Deltek.

Deltek provides leading software and solutions designed for project-based businesses to improve business performance, streamline operations and win new business. Using Deltek Vantagepoint or Deltek Vision, professional services firm can automate their marketing, financial management, planning, tracking and administration of resources and projects. BothVantagepoint and Vision uniquely integrate end-to-end business processes. Additionally, by using the Blackbox Connector offering by Full Sail Partners, Vantagepoint and Vision users can connect their Deltek systems to other third-party software solutions further streamlining business operations.

About Deltek

Better software means better projects. Deltek is the leading global provider of enterprise software and information solutions for project-based businesses. More than 23,000 organizations and millions of users in over 80 countries around the world rely on Deltek for superior levels of project intelligence, management and collaboration. Our industry-focused expertise powers project success by helping firms achieve performance that maximizes productivity and revenue. www.deltek.com

For more information, please contact Full Sail Partners’ Marketing and Communications Department. 

At the annual SAP Concur Fusion Conference in San Diego, Full Sail Partners was honored to receive the 2018 VAR of the Year award for the Solution Provider Program. For the last few years, Full Sail Partners and SAP Concur have successfully been working together to provide a Blackbox Connector solution to their mutual Deltek Vision clients. The Blackbox Connector offering by Full Sail Partners for Deltek Vision is future proofed for Vantagepoint and allows users to connect their systems to other third-party software solutions like SAP Concur to streamline business operations.

“The OCR capability combined with the monitoring and reporting features within the SAP Concur product almost sells itself when I explain it to clients. Now that our team is also SAP Concur Certified Implementation Partner, the implementation and connection process is even easier. It has been another amazing year, and I look forward to continued success with Blackbox Connector and SAP Concur,” stated Amy Balassone, Relationship Manager for Full Sail Partners.

SAP Concur is the world’s leading provider of integrated travel, expense management, and invoice management solutions. Deltek Vision is a leading enterprise software solution designed for project-based professional services firms to improve business performance, streamline operations and win new business.

“Our Blackbox Connector team has established a great relationship with SAP Concur over the last few years. We continue to see how the Blackbox Connector positively impacts our mutual Deltek Vision firms. What is even more exciting is that, after rigorous training and certification by SAP Concur, our own Full Sail Partners’ consultants are now taking lead on implementations,” stated Wes Renfroe, VP of Information Technology with Full Sail Partners.

For more information about SAP Concur Connectors, please visit Full Sail Partners’ Blackbox Connector website http://www.blackboxconnector.com/.

For more information, please contact Full Sail Partners’ Marketing and Communications Department. 

Full Sail Partners is pleased to announce that it has achieved SAP Concur Implementation Partnership (CIP) status after an extensive training process. The certification means our consultants will configure SAP Concur solutions for Deltek Vision clients. While Full Sail Partners has already been guiding Deltek Vision clients on how to connect their SAP Concur system with Deltek Vision, this endeavor expands our capabilities further to allow a more cohesive implementation process.

“As firms continue to incorporate and increase the use of technology to improve their employees’ experience, the value of solutions like SAP Concur are saving firm’s money by reducing mistakes and fraud, while providing further visibility into the firm’s spend,” stated Sarah Gonnella, VP of Marketing & Sales. “SAP Concur’s relationship with Full Sail Partners is incredibly strong and our expanded alliance will allow new customers to benefit from our knowledge of the professional services industry.”

Full Sail Partners chose two consultants, Nicole Temple and Theresa DePew, to go through the rigorous nine day training program. With many years of Deltek Vision ERP experience, these consultants are well equipped to take on the SAP Concur certification program. As a part of the CIP certification, Full Sail Partners can now configure the SAP Concur expense module that was previously provided by the internal SAP Concur team. Full Sail Partners services now include: policy evaluation, design, set-up, integration, review, validation, deployment training, overall project management, and handoff to support.

“Our Blackbox Connector enables Deltek Vision clients to leverage the power of SAP Concur expense and invoice capabilities and combine that with Deltek’s robust ERP system. However, during that process our staff identified we can also streamline the Concur implementation process and ensure a more successful implementation because of our staff’s knowledge of project-based firms,” commented Scott Seal, VP of Consulting.

Full Sail Partners is always seeking out ways to improve our client experiences which is why we were excited to obtain CIP status. Our firm’s familiarity with both SAP Concur and Deltek Vision will benefit our clients tremendously. With ample knowledge of both systems and how they integrate, our consultants can save clients time and vastly reduce implementation efforts.

SAP Concur is the world’s leading provider of integrated travel and expense management services and solutions. On the web, on a smartphone or on a tablet, SAP Concur’s cloud-based solutions deliver an effortless experience for employees and total transparency into spending, helping organizations of all sizes, industries and locations run better. We can help yours run better, too.

For more information, please contact Full Sail Partners’ Marketing and Communications Department. 

Full Sail Partners, a Deltek Platinum Partner, is pleased to announce that it has been selected as a recipient of the 2018 Premier Award for Client Satisfaction by PSMJ Resources and Client Savvy, creator of the Client Feedback Tool. This recognition only goes to firms involved in the AEC industry who have gone above and beyond to deliver a truly exceptional client experience.

The success of professional service firms depends on creating strong client relationships, specifically through the service delivery of a project. Full Sail Partners recognized this need not only for its own firm, but for others in the industry. In order to gain consistent feedback on their projects, Full Sail Partners identified a need to streamline and automate the process for Project Managers. This endeavor resulted in creating their first Blackbox Connector to share data between Deltek Vision and the Client Feedback Tool.

“Among other aspects of our CX strategy, Full Sail Partners has found great success in consistently using the Client Feedback Tool to gauge client insight and make appropriate changes to improve the client experiences,” stated Sarah Gonnella, VP of Marketing and Sales. “We are greatly honored to be recognized with this Premier Award for Client Satisfaction.”

For more than 40 years, PSMJ Resources, Inc. has been recognized as the leading publishing, executive education, and advisory group devoted completely to improving the business performance of A/E/C organizations worldwide.

Recipients of the Premier Award for Client Satisfaction are determined using data collected from 280,000 surveys across 300 firms. Based upon the surveys, firms which really stand out regarding client feedback are given this prestigious designation. The 2018 award winners will be recognized at the October THRIVE conference put on by PSMJ in San Diego.

“Full Sail Partners sets themselves apart from competition through creating great experiences and outcomes for their clients,” stated PSMJ Resources Founder and CEO Frank A. Stasiowski, FAIA. “As we hear more and more frustration from architects and engineers about downward pressure on fees, delivering a best-in-class client experience is one of the best ways to differentiate your firm.”

Client Savvy works with professional services organizations whose success depends on strong client relationships. Their commitment to clients is to help them align their client experience (CX) strategy, implementation, and measurement initiatives with their top strategic priorities.

“Firms committed to delivering great client experiences are twice as likely to be recommended by their clients, three times as likely to realize above-average financial returns, and consistently attract and retain better employees. Full Sail Partners commitment to listen and act is a foundational component of every great client experience strategy.”

For more information, please contact Full Sail Partners’ Marketing and Communications Department. 

Full Sail Partners is pleased to welcome Theresa DePew to our consulting team. As a Finance Consultant, she will be supporting Full Sail Partners’ clients across the United States regarding Deltek Vision and Deltek for Professional Services. Additionally, Theresa will be responsible for the implementation of Concur Expense & Invoice for those clients who choose this add on service.

Theresa has fifteen years of experience working in corporate accounting both as a Project Accountant and in accounts payable. Her past industry experience includes working with project managers and other staff to ensure projects are in budget and closed in a timely manner. Theresa has also previously assisted in the implementation of both Deltek Vision and Concur Expense software.

“Having been a Deltek Vision and Concur client on the firm side, I am so excited to work as part of the Full Sail Partners’ consulting team. Using my prior experience in corporate accounting, I feel like I can really understand the needs of Full Sail Partners’ clients,” said Theresa DePew.

With both Vision and Concur experience under her belt, Theresa will be able to immediately fill in our increasing Vision consulting services as well as be a Concur implementation expert. More and more Full Sail Partners’ clients are choosing to not only get the most out of their Deltek Vision systems, but also to streamline their processes with the Deltek Vision to Concur Blackbox Connector. It is an exciting time, and Theresa will fill a vital role in keeping up with client needs. 

“With our ever-increasing client requests for Deltek Vision consulting services and Blackbox Connector offerings, we were looking for a champion who could take on these efforts. In Theresa, we have found the perfect skill set with her knowledge of and experience with both Deltek Vision and Concur Expense. We are thrilled for her to be part of the consulting team at Full Sail Partners,” stated Scott Seal, VP of Consulting.

For more information, please contact Full Sail Partners’ Marketing and Communications Department. 

Full Sail Partners, a Concur and Deltek Platinum Partner, is excited to announce that Joel Slater has joined the firm as Product Sales Manager. In this newly created role, he will oversee all Full Sail Partners’ product sales. The firm’s product offerings include Deltek Vision, Deltek for Professional Services and Blackbox Connector solutions which integrate multiple best of breed software applications like Entrinsik Informer 5 business intelligence and Concur Expense and Invoice.

Joel comes to Full Sail Partners with more than ten years of experience selling ERP and finance-related software applications to project-based firms. Also, having been a Sales Executive for both Concur and Deltek, Joel has ample knowledge of Full Sail Partners’ product offerings. With this exceptional background, he will be able to ensure Full Sail Partners’ clients are provided with the right tools within their stated budget to help them streamline their operations. 

“I’m excited to continue my career working with project-oriented firms, and with a continued focus on a product set which I truly believe in,” stated Joel Slater. “This new role provides an ideal setting for utilizing my past experience to help our clients advance successfully into the future.” 

As Product Sales Manager, Joel will work with clients directly on any Full Sail Partners’ product offering, but he will also be available to assist the account management and the Blackbox Connector sales teams. Our account management and Blackbox Connector sales teams are located across the country allowing us to provide better service to clients throughout the United States. Joel will be a great asset in working with them to offer the solution that best fits the individual client’s needs.   

“Joel is a highly-regarded sales person in the Deltek and Concur ecosystem. We are thrilled to have him join the Full Sail Partners’ team as our new Product Sales Manager,” stated Sarah Gonnella, VP of Marketing & Sales. “In addition to his strong selling background, Joel is known for mentoring other sales colleagues. As a growing sales group, this is vital to our firm’s success and we look forward to his knowledge and expertise to grow the company.”

For more information, please contact Full Sail Partners’ Marketing and Communications Department. 

Full Sail Partners, a Concur and Deltek Platinum Partner, is pleased to announce that Amy Balassone has been promoted to Relationship Manager. As Relationship Manager, she will focus on cultivating new clients through referrals, building relationships with existing clients, promoting brand awareness of the Blackbox Connector and demonstrating measurable business results for clients. In her new role, Amy is responsible for managing more than 100 relationships with Concur representatives and coordinating efforts with prospective clients.

Formerly serving as a Direct Marketing Associate, Amy has been part of the marketing and business development team at Full Sail Partners for almost 3 years. During this time, she has gained an in-depth knowledge of the products Full Sail Partners offers and helped to solve common problems our clients face. Prior to joining Full Sail Partners, Amy worked as a program liaison to healthcare providers working directly with clients to ensure cost effective outcomes. 

“I have such a customer-focused mentality. I am very excited that in my new position I get the chance to continue building relationships with clients while offering a larger variety of products and services to meet their needs,” noted Amy Balassone. 

With the continued growth of Full Sail Partners’ Blackbox Connector offerings to include the business intelligence tool Entrinsik Informer 5, in addition to Concur, the firm needed a key person to help clients with these specific solutions. Firms interested in connecting Deltek Vision or Deltek for Professional Services to Concur Expense and Invoice or to Informer 5 now have a point of contact in Amy. 

“Amy has demonstrated a willingness to continuously grow and learn. We are so excited to promote Amy to Relationship Manager working with our Blackbox Connector team and helping clients gain insight into our ever-growing portfolio of solutions. With Amy’s excellent customer service, clients will now have a great resource in Amy,” stated Sarah Gonnella, VP of Marketing and Sales.

For more information, please contact Full Sail Partners’ Marketing and Communications Department. 

Full Sail Partners, a Deltek Platinum Partner, is excited to announce that it has been recognized by Accounting Today on the top 100 VAR list for 2018. Every year Accounting Today picks the top value-added resellers (VARs) of accounting software, and Full Sail Partners has been ranked in the top 100 again this year. In fact, it has increased in ranking by ten, which is a 25-position increase over the last two years.  

Each year a select group of 100 organizations are honored for their accomplishments as VARs. The top VARs are chosen from firms focused on sales and implementation of accounting and Enterprise Resource Planning (ERP) software. Criteria used to determine the winners include 2017 revenue, number of offices, and staff size.

“Just four years ago we were listed as one of the VARs to watch and returned to the list in 2015. Each year since then we keep leaping up the rankings. We are thrilled to continually move up on Accounting Today’s VAR 100 list,” stated Sarah Gonnella, VP of Marketing & Sales at Full Sail Partners. “As Deltek end-users too, we share our clients’ desires of wanting a robust project-based ERP system like Deltek offers with the flexibility to choose other best of breed solutions to help automate end-to-end processes. This provides us a unique perspective that many VARs do not have. With the creation of our Blackbox Connector we are bringing data together and streamlining the integration process.”

Accounting Today’s VAR 100 also indicated that a cloud offering is a must for VAR clients, and these clients are actively seeking higher-level capabilities from their technology. They are asking for analytics, intelligence and automation. Conveniently, Full Sail Partners has positioned itself to respond to these exact needs. With its Blackbox Connector capabilities and emerging business intelligence offerings, Full Sail Partners intends to keep developing solutions to fit client growth and desires.

Here is the full 2018 VAR list: https://www.accountingtoday.com/the-2018-var-100

Accounting Today is a leading provider of online business news for the accounting community, offering breaking news, in-depth features, and a host of resources and services. The VAR 100 list is an annual report developed to rank the top technology resellers in the accounting and ERP spaces.  

For more information, please contact Full Sail Partners’ Marketing and Communications Department.