Establishing meaningful key performance indicators (KPIs) is vital if your firm is committed to data-driven decision making. First, you will need to determine what most clearly correlates with your company’s goals. A simple way to think about KPIs is that you can only improve what can be measured, and using today’s business intelligence (BI) offerings, measuring KPIs can be especially precise and easy to do. Let’s look at some trends in BI and the connection to KPIs. 

Easier data discovery

It used to be that data discovery was only done by IT experts who created reports about crucial information regarding KPIs. This process could take many days, and by the time a report was generated, the information was irrelevant. With the continuing simplification of BI, more people can now have access to real-time analytics. Using simplified BI, anyone can drill down into the data and find answers to important questions which are related to KPIs.

Visual Analytics

For non-analytical people, visualizations are helpful to digest key information. They activate the brain’s recognition capabilities and enable people to detect patterns in charts and graphs. Rather than having to discover data buried in tables over multiple pages, visual analytics allow for decisions to be made quickly and are a much more efficient way to evaluate KPIs.

Self-service Business Intelligence

More and more business users are accessing BI solutions to make faster and better-informed decision. Each company has unique goals and so does each department. To measure specific KPIs, customized BI dashboards can be created with the features relevant to each user. These dashboards are viewed in a single screen providing immediate, accurate and up to date visual status reports.

Mobile Business Intelligence

Today’s fast paced business environment requires that people have access to critical BI anywhere, anytime. With increased accessibility and improved smartphones, BI can also be analyzed on mobile devices. Companies that use mobile BI can stay ahead of the competition because there is always access to important data for decision making and gauging KPIs.

Cloud Business Intelligence

While most BI software has been hosted on-premise, the increase in on-demand data access has led to cloud BI. There are many benefits of a cloud BI solution. It is easy to install because it is an internet-based software, adding new users is a simple and the cost is low. Cloud BI is an option for companies of all sizes within an industry that provides an instant way to assess KPIs.

Being Proactive with Business Intelligence

All firms strive to be successful and creating KPIs allows them to measure success and avoid potential negative outcomes. Using a BI solution, firms can be proactive by visually seeing KPIs and making quick decisions based upon critical information. The two go hand in hand and together they help firms make sense of it all.

You’ve probably heard the saying, “bad data in – bad data out.” Well, bad data is outdated, incorrect, incomplete or duplicated information, and according to the Harvard Business Review, workers waste 50% of their time dealing with it. Now ask yourself, when was the last time someone at your firm took a deep dive into the data in your enterprise resource planning (ERP) system?  While the process of cleaning company data is time consuming, it is something all firms should do on regular basis. Businesses can achieve numerous benefits by fixing bad data. Here’s a look at some of the top benefits.

Improves Employee Productivity

Spending the day combing through a bunch of bad data is tedious work and a major time waster. Furthermore, the result of this extensive effort might be little to no actionable information. Also, with finding inaccurate information, employees may be led down the wrong path and not towards the goal. However, with clean company data, businesses can be sure employees are making the best use of their work hours and accomplishing goals.

Improves Marketing Efficiency

Building a pipeline of new revenue requires having accurate data about customers you want to target for your marketing efforts. Having the correct email address, mailing address and phone number is critical to ensure the highest rate of return for your marketing efforts. Regularly cleaning customer data ensures information is up-to-date and marketers can realize a higher return on investment and a larger pipeline of new opportunities.

Improves Decision-Making

Effective decision-making is critical to the success of a firm and requires having accurate data. Business intelligence (BI) is a hot topic in all industries right now. For your firm to be able to jump on the BI bandwagon, the data you are using to make decisions must be accurate. Having clean data can support better analytics and improve your firm’s decision-making process.

Prevents Fraud and Billing Mistakes

Having clean company data can also reduce fraud and billing mistakes. In many cases, vendors may send multiple invoices for the same service to encourage firms to pay them faster and more often. They are not trying to be malicious. Accurately tracking invoices to see which ones have been paid will reduce double paying vendors.

Get Your Firm’s Data Clean

The task of going through your firm’s data can be daunting, but the benefits of clean company data are worth it. To begin the cleaning process, you’ll want to define goals and assign ownership to the different steps required to obtain your goals. You can also automate several of these steps using the different software solutions, or you can seek help from a trusted outside company that is familiar with the ERP system your firm uses.

Deltek Insight 2018 is fast approaching­! Have you thought about attending? This year it will be in Dallas, Texas from November 5^th to the 8^th at the Gaylord Texan Resort & Convention Center. If you are not sure yet about attending Deltek Insight this year, here’s a look at some reasons to make it worth your while.

Learn More at Sessions Led by Experts

Deltek products can do so much for your business. At Insight, there are multiple sessions with Deltek experts where you can learn things you might have never known. These educational sessions are provided to Deltek users, so they can utilize their Deltek products successfully.

Additionally, experts from Full Sail Partners will be on-site leading other sessions. Rick Childs along with Tim Burns will be demonstrating how to speed up your accounts payable process through automation. If you are struggling with workflows, join Kelly Duquette as she shows how you can use standard workflows to automate repetitive tasks. Check out the whole list of Full Sail Partners’ led sessions here.

There is also a great lineup of keynotes at Insight. The list includes Mike Robbins, The Four Oarsmen, and Johnny Cupcakes. These sought-after speakers will provide inspirational stories and talk about their achievements. Learn more about the educational opportunities at Insight 2018 here. 

Meet Other Deltek Users

Insight is the largest gathering of Deltek users. Attending this conference gives you the opportunity to connect with Deltek users from around the world that you would normally not be able to meet. You will be able to speak with others in your industry about common issues and how they use their Deltek products. With so many Deltek users in one spot, you can get answers to questions that you have or give feedback to those struggling with an obstacle that you have overcome.

Have Fun While You Work

Deltek Insight will kick off Monday, November 5^th with a general session where attendees can mingle while learning what will be going on throughout the four days of Insight. Then at the welcome reception, everyone will enjoy snacks and beverages provided by Deltek. Make sure to stop by our booth and see what we have been doing this year to improve our customer experience!

Finally, Celebrate Insight which is the last night of the conference will be held at the world-famous Gilley’s in downtown Dallas. Attendees will be dancing through the decades with six decade-inspired rooms including the 60’s Revolution, a 70’s disco, I Love the 80’s, Smells like 90’s Spirit, and Y2K Tech Nerds. Food and beverages will be provided in each room, and if that’s not enough, the legendary Kool & The Gang will be performing their iconic hits. This Celebrate Insight is something you’ll not want to miss.

Register Now for Deltek Insight 2018

With all these amazing events that are going on this year, you are going to want to sign up right away! From the networking, to the learning experiences, to the fun, it is worth the effort to attend. See you there!

When Deltek for Professional Services (DPS) 2.0 is released, it will have a new name - Deltek Vantagepoint. In addition to the name change, there will be several enhancements to improve the user experience for both back office and front office users. Here is a sneak peek of how Deltek plans to take the breadth and depth of the Vantagepoint solution to the next level.

Say Goodbye to the Smart Client

With the release of Vantagepoint 2.0, Deltek will begin to push users away from the smart client and direct them to the web browser version. Using this version, they will be able to access Vantagepoint from any device that is connected to the internet using any browser they desire. Think of it this way - Vision is the smart client and iAccess is the web-based version. Keep in mind that if your firm is still using Vision, you may want to consider using iAccess more to get comfortable with the look and feel of Vantagepoint.

Proposals Engine

The proposals engine is now being introduced to Vantagepoint, and it is a great feature. For marketing, the proposal process can be extremely time consuming. With the proposals engine, a person creating a proposal can go through and check off boxes based on the requirements of the RFP, and Vantagepoint will automatically create the proposal. It can include images and pictures, employee resumes, past work examples, references and more.

Combined Opportunities and Projects

The opportunities hub is going away and is now being combined with projects. This has a huge upside for business development. By tracking an opportunity as a project, time and associated costs can be captured to help determine the price of pursuing new work. Additionally, a timeline with milestones and reminders can be developed to ensure business development is staying on top of winning the opportunity.

Simplified Transactions

Moving forward, transactions will be managed within a single location. Users will go to one place within Vantagepoint to enter, edit, report, post and approve transactions. Additionally, you will have the option to enter transactions without files and to post on entry. The line item detailed view will still be available.

Project Information Management Integration  

Deltek Project Information Management (PIM) will now be integrated with Vantagepoint. It will be easy to find since it will be a tab in the project record. By using PIM, firms can easily share project related documents and information within one platform.

Expanded Dashpart Designer

The new improved dashpart designer allows users to create custom dashboards with information that is important to them. They can select bar and line graphs, pie charts, or other graphics as part of their dashboards. Additionally, users will have enhanced control for grouping, sorting, filtering and totaling data all within the dashpart.

Improved Reporting

The reporting screen will now have a preview menu. When users create a report, the multiple clicks required in the past will be eliminated. The reporting tool will also include charts and graphs.

What Deltek Vantagepoint 2.0 Means to Your Firm

One thing is for sure - 2018 to 2019 will be a transitional time for Deltek Vantagepoint. As Deltek continues to further develop Vantagepoint, more features will be added to further enhance this solution. The most important take away for users is that they need to be aware of the changes coming and they need to be ready to embrace them.

Change is inevitable but planning for change can certainly alleviate its impact. If you’re the owner or leader of a professional services firm, you know that senior level personnel are eventually going to retire or might simply move on to new challenges. With this in mind, your firm can be prepared by having a succession plan in place for when employees leave.

What is Succession Planning?

Stated simply, succession planning is the process whereby an organization ensures that all key roles can be replaced by competent new employees. As part of the succession plan, employees that are going to eventually fill these high-level vacancies will participate in a training and mentoring program to prepare them to become future firm leaders. The succession plan should also include replacing lower level employees as they move to higher positions within the firm.  

The succession plan should be presented to employees as a professional development and training opportunity. It should provide a map to employees on where the firm believes their individual skills will benefit the organization in the future. In an effort to plan for staff leaving, the process actually encourages retention of other high-quality employees.

Developing a Succession Plan

Creating a succession plan requires firm leaders to take a hard and honest look at their current financial situation and where they predict themselves to be in the future. Additionally, they will need to determine when certain employees will retire, and which employees are appropriate to develop as future replacements. Each role no matter where it is in the firm will require a different training program that includes a mix of activities to ensure the skills required to be successful are learned in advance of any departure.

Common Challenges of a Quality Succession Plan

Creating and maintaining a quality succession plan is challenging. Here are some common issues firms face with succession planning that must be considered:

• Smaller firms have fewer positions which makes it difficult for advancement
• Tapped succession employees may leave for better salaries at other firms
• Project-based firms can experience ups and downs to the number of contracts/jobs they manage and deliver which affects staffing
• Senior leaders may stay in their position rather than leave when planned
• Chosen succession employees may lack motivation to advance
• Plan falters due to poor communication or the lack of clear development and training taking place

Investing into the Future of Your Firm

A succession plan is an investment into the future of your firm. The time and effort required for a successful succession plan is costly, but the plan can also create future savings. Having a great succession plan in place will encourage retention since employees will feel valued, but it will also prevent the negative impact of change if someone unexpectedly leaves.

Almost all businesses utilize key performance indicators (KPIs) to identify trends and to measure performance against set goals. KPIs can fall into one of two categories: drivers and outcomes. Drivers measure current and future activity whereas outcomes measure the success of past activity. Furthermore, powerful KPIs should have some key characteristics to ensure they are clear and easily measurable.

Characteristics of Powerful Key Performance Indicators

1. Simple – KPIs should be simple to understand and to measure. It is extremely important that employees know what a KPI is measuring and how it is being calculated. KPIs should also be concise so that are manageable and do not overwhelm employees with too much information.
2. Relevant – KPIs need to be relevant to the organization. This can be done by making the KPIs for employees relate to the strategic goals and objectives of the company.
3. Measurable – Employees need to be able to analyze their performance which is the goal of using KPIs. Therefore, KPIs must be measurable but not all will have a quantitative goal.
4. Actionable – KPIs should prompt decisions and not create more questions. In other words, KPIs cannot be effective if employees are unsure of what to do with the information.
5. Timely – KPIs should be reported frequently enough to allow employees to make timely decisions. However, avoid having the reporting too frequent as this can overwhelm employees with too much information.
6. Visible – KPIs should be visible across the entire organization. This allows employees to see how their work is helping achieve the goals of the entire organization. It also provides incentives to employees to work harder and be more productive.

Using Key Performance Indicators to Drive Success

For a business to be successful, it must have goals it wants to achieve. These goals are a way to measure the performance of the company and its employees. Lastly and most importantly, a KPI is useless if the objective and the result cannot be reported on. Thus, KPIs must be meaningful to be powerful.

Many Deltek Vision users are unaware of the vast capabilities of workflows. From managing repetitive tasks to ensuring information is updated, workflows are extremely versatile and easy to setup. Let’s take a look at some Vision CRM workflows.

Workflow Examples for Deltek Vision CRM Users

Contacts - Track companies where your contacts have previously worked and automatically update a user defined grid when the Client field is changed on the contact record allowing information to stay up-to-date.

Marketing Campaigns – Automatically add predefined activities for Marketing Campaign follow-ups to ensure follow-through on your marketing efforts.

Opportunities – Make sure the business development team is following up on opportunities by creating Actions and Alerts that are prompted when an Opportunity is opened, a stage is changed and when the Opportunity is closed.

Warning Notifications - Give a gentle reminder to fill in a field value using a workflow to display a warning message. When a user changes the value of one field, a workflow can trigger a warning to indicate another field requires more information only when a specific value is chosen.

Error Notification - Use a workflow to display an error message instead of making all fields required. When a user changes the value of one field, a workflow can trigger an error message requiring an update to another field before being able to save when a specific value is chosen.

Contact Record Verification - Provide employees further insight on the validity of contact information by creating a workflow using custom fields. Employees simply check a checkbox, and through a workflow, the modified user and the date the checkbox was checked can populate reducing the number of fields the end user has to fill in.

Let Deltek Vision Workflows Work for You

These are just a few examples of things you can do with CRM workflows in Deltek Vision. Setting these workflows up is actually easier than you think and will save you and your firm lots of time. Checkout “Navigating Workflows: Standard and Advanced” and “Oh the Places You Can Go with Workflows, Alerts, and Stored Procedures” to learn more about workflows!

The accounts payable (AP) process is one of the most important tasks a firm performs daily. Although accounts payable automation is not new technology, it has come a long way over the years. It’s surprising that so many firms have not embraced this technology to improve the AP process. Maybe it’s because they feel doing it manually will be more accurate, or they think their current process is efficient and cost-effective? So, let’s take a look at the benefits of automating the AP process and see if these preconceived notions have merit.

Going Paperless and Reducing Error

Accounts payable is a paper-intensive process that requires printing, copying, storing and retrieving papers. Additionally, manual processes are slow and are prone to human error rather than being more accurate as one may think.  With AP automation, invoices are stored digitally, and both paper costs and manual entry are eliminated saving money and ensuring accuracy.

Improving Employee Productivity

The AP process is a repetitive and time-consuming manual task. For instance, processing an invoice manually requires a person to copy information from an invoice and add it to the accounting books. When a firm automates the AP process, employees are relieved of doing these tasks and can focus their efforts on more profitable pursuits. 

Getting Insight into Your Firm’s Finances

It’s difficult to manage your firm’s finances if you can’t see them. Solutions like spreadsheets or pen and paper hinder your firm’s ability to generate accurate financial reports. Furthermore, being able to see who you owe money to allows you to predict future firm spending and avoid late payment fees and penalties. With AP Automation, your firm’s financial picture is easily accessible and therefore manageable.

Gaining Control of the Procurement Process

Procurement policies are hard to enforce if you do not have a way to approve a purchase before it’s made. Using an automated AP solution allows firms to setup an approval process that ensures purchases are in compliance with firm policy. Firms can gain control of their spending by knowing when a purchase is made prior to being issued an invoice which promotes transparency.

Automate Your Firm’s AP Process

With actual reduction in error, cost savings and a clear view of firm finances, the preconceived notions of not using AP automation are certainly without merit. And there’s even more benefit to automation. An automated AP solution allows vendors to submit invoices to a designated email address or webpage which reduces the risk of losing invoices. It also ensures you pay your vendors on time which makes them happier to work with your firm. Is your firm ready to automate?

If you’re a marketing professional that uses Deltek Vision, you should definitely be taking advantage of the marketing campaigns Info Center available in Vision. First and foremost, any marketing effort from email blasts to clients to attending a conference can and should be tracked in a marketing campaign. Also, marketing campaigns in Vision provide visibility into the success of your marketing efforts and people within your firm can see prospects that were targeted for a specific campaign. Here are some ways you can use marketing campaigns to improve your firm’s marketing efforts.

Targeted Marketing Campaigns

Let’s say you have a segment of an industry you want to market your services to - how does Deltek Vision and the marketing campaigns help you? Using Vision’s advanced search functionality, you can drill down in your CRM system to identify prospects you want to reach with your campaign. Even more, you can associate them to a marketing campaign in Vision to allow you to track these prospects and easily create lists.

Want to create an email blast to send to your identified prospects to promote your services? If you use marketing campaigns in Vision and a third-party email marketing platform like Constant Contact or MailChimp, there’s an integration to make this happen. You create the email in the automated marketing platform you use and then quickly associate the targets in your Vision marketing campaign to the email you created. The need to export and import contacts is eliminated.

Furthermore, in the Vision marketing campaign, you can see your email stats such as clicks, bounces and unsubscribes. All of this data allows you to evaluate the success of your effort. If it sounds too good to be true, learn more here.

Industry Conferences

At industry conferences, you’re likely to attend educational seminars and social events in the expo hall. You’ll have many opportunities to network with existing clients and prospects, as well as find new leads. So, what do you do with all those notes and new business cards? If you created a marketing campaign prior to the conference, you can simply add these people with notes to the marketing campaign in your spare time at the conference.

Additionally, if you attend the same conferences every year, marketing campaigns can track who was there in prior years. The campaign notes also show which people are consistently spoken to at each event. This allows you to preplan who you want to target and what you want to talk to them about next time.

Wait, there’s more! If you are an event sponsor, you may also be able to get a list of who is registered for the conference. These people can be added to the marketing campaign prior to the event which makes adding notes on the targets easier since they are already associated to the campaign you created. You can also choose your targets knowing with near certainty that they are attending the conference.  

Event Hosting

Does your firm host webinars or client events? If the answer is yes, you probably target a specific segment of your clients and prospects to market your events. Like the targeted campaigns mentioned above, you can quickly segment your contacts to identify who you want to invite to your event. When using a marketing campaign in Deltek Vision to assist you, you can easily add these contacts to your campaign and track who attended. This information will help your firm evaluate the success of the events you do.

More Benefits to Using Deltek Vision Marketing Campaigns

By using Deltek Vision marketing campaigns, you’ve seen that you can easily track touchpoints with leads, prospects and clients to gain visibility into the entire lifecycle of developing business. Furthermore, you can learn what works and what doesn’t work when marketing to contacts to create more business. However, once you create a marketing campaign, you can also create a project in Vision for that marketing campaign. You can bill your time and expenses associated with it to better improve your ability to track the ROI of your marketing efforts. So, what are you waiting for? Start using marketing campaigns in Vision today to show the success of your marketing efforts.

For many firms, measuring the financial health of their projects requires them to utilize a variety of different analytics and statistics. However, firms often use project invoices as the primary and only measurement to determine the financial health of a project. Although project invoices are an important element in both a project and firm’s concern, they aren’t necessarily a measure of success. 

Besides key performance indicators (KPIs), which are leading indicators geared toward firm management, there are other statistics firms need to consider. These include measurements at specific milestones to help evaluate a project’s financial position and make proactive decisions to keep a project on track or facilitate corrective actions.

The Essentials to Determining a Project’s Financial Health 

For starters, some key components of the evaluation entail every project being documented with: 

• A current and accurate fee
• A work breakdown structure (WBS) reflective of fee and scope
• The proper revenue recognition method 

Understanding the Components of a Project’s Financial Health 

To best focus on the financial success of a project, firms should use job-to-date (JTD) as the measurement of time. Here are some key stats that can be found or created in Deltek Vision’s Project Earnings Report: 

• Profit or Variance – This provides a comparison between revenue/earnings and spent at either cost or burden. For projects billed on time and materials (T&M), the project profit should be built into billing rates and therefore a zero variance is an indication of profitability. A negative variance is the result of the writing off time charged. For fixed fee/lump sum work, the goal is to incur the minimal amount of cost while still executing the scope and not compromising the quality. 

• Projected Profit or Variance – In order to calculate this metric, an estimate to complete (ETC) needs to be updated and managed. Using the ETC plus the JTD cost results in an estimate at completion (EAC). By comparing the EAC to the Fee, we can establish how healthy the project will be when complete. This can also be a good indicator of scope creep. Additionally, using actual and projected profit in tandem provides 4 scenarios and a matrix approach can be developed for the review of a project’s financial health: 

1. JTD is showing a profit but projecting a reduction in that profit moving forward
2. JTD is showing a profit and continued or increased profit is forecasted
3. JTD is showing a loss but some or all that loss can be mitigated moving forward
4. JTD is showing a loss that will continue or grow 

• Direct Labor Multiplier – How much revenue is being generated per labor dollar charged is key to managing a specific project and beneficial to measuring against the firm’s overall metric and the goals set. At the inception of a project, the budget will provide the estimated multiplier. Keep in mind that a statistic requires having something to compare it to.

• Work in Process (WIP) – This is calculated as the difference between project revenue and the amount invoiced. Furthermore, this will help mitigate any at risk to earnings from a project. If revenue is accrued, we must be mindful of the time associated with it being billed and collected. Deferring revenue can minimize or mitigate the risk. 

• Backlog – Indicates what is left to be earned. In other words, it is the future available revenue stream. When combined with all projects, it provides one of the lines on a KPI graph. In addition, it reflects the required full time equivalent man hours to complete and deliver contracted work. 

It is important to note that all the above work in tandem. For example, backlog can be derived from the ETC. 

Make Your Project Profitable 

Measuring the financial health of a project requires using several metrics. Additionally, projects should be monitored during the entire cycle from inception to completion. This will allow project managers to foresee possible shortcomings and take corrective action.