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In today’s day and age of fast changing technology, firms must stay abreast of all available solutions to better compete with competition, and win work. Since the ‘great recession’ of 2009, competition on winning work has increased exponentially. Successful firms have combated this increased competition by staying current with technology, and using well thought out techniques to win projects. Included below are five tips that will help your firm better impress clients, and ultimately win more work.

1. Collaboratively share information with your project team. When responding to a client request / RFP, sharing data can become a cumbersome task in itself when working with remote teaming partners or staff. Often, the ability to seamlessly coordinate tasks/assignments, or share large files amongst your team can be the difference in winning or losing the work. To avoid these types of hiccups, leverage collaborative sharing tools such as Deltek Kona to keep your project team on the same page. Deltek Kona allows users to share files, and schedule important dates, seamlessly as though the users were all working in the same centralized office. You will be amazed at how Kona will empower your project team!
    
2. Hasten your proposals process through the use of templates. Unfortunately, many times firms will find out a about a project that they are a perfect fit for days before the due date. These time restrictions can ensnare the proposal process and make it difficult to respond sufficiently. Empower your marketing/business development department by creating templates that will allow you to export your information from Deltek Vision CRM to Microsoft Word or InDesign. This will allow you to streamline the proposal process, and concentrate on the areas of the proposal that require custom attention.
    
3. Avoid boring old PowerPoint presentation. Many firms make it to the short-list process only to utterly disappoint the client through the use of a boring, stale PowerPoint presentation. If you are unable to separate yourself from your competition, you are not doing your best to win projects. PowerPoint has been around since the late 1990’s, and sadly a large majority of presentations look like they came out of that same era. By using presentation software such as Prezi or PreZentit, your firm can immediately stand apart from your competition. With that said, don’t forget the importance of impressing the client by being personable and demonstrating your understanding the project. Overly relying on the use of presentation software is one of the quickest ways to lose a client’s attention.
    
4. Use a CRM solution to track relationships. We have all heard the saying, “It’s not what you know, but who you know!” This begs the question; does your firm know who it knows? If you are not tracking your relationships through CRM software such as Deltek Vision, then you are simply throwing darts at a board, blindfolded. A CRM solution will allow you to track who you know, recent conversations, and other important relationship data such as birthdays or anniversaries. This type of knowledge insight is important for creating meaningful relationships between your company, and your clients.
    
5. Optimize information for smart devices. If you own a smart device, and you have not optimized your marketing contact the device, you are not working smart! You never know when, or where, you might bump in to a perspective client. If you are unable to demonstrate your firms expertise at the drop of a hat, expect to lose out on a lot of potential work. Your firms website should be optimized for smart devices (iPhones, Androids, Tablets, Everything!) allowing you to be ready to show off how great your firm is, at a moment’s notice! In addition to optimizing your website for these smart devices, take the initiative to pre-load content on to your smart phone, in case you are unable to get internet service! By doing this, you will not only impress the client with all of your great works, but you will also demonstrate your ability to think ahead and be ready for the unexpected.
   
   If your firm is utilizing Deltek Vision CRM, make sure to check out Vision Unleashed. Vision Unleashed will allow you to access your full Vision system on teh go, from a mobile device. It also allows MAC users to access Vision without the need for running parallels or bootcamp. This allows MAC users to utilize their workstation to it maximum potential without dedicating resources to addition process just to access Vision!

I hope you learned something from this blog. Some of these technologies or techniques might seem obvious, but unfortunately many times it’s the obvious omissions that cause us to lose out on winning new work. If you use any of the concepts highlighted in this blog, make sure to comment below and let us know. We love to hear success stories!

Once you win your next project, make sure to review these project management concepts.

If your business designs and produces projects for external clients, you’re in what is referred to as a project-based firm. This category can include architecture, engineering and construction companies, consulting firms, advertising agencies and many others.

As different as these industries may be from one another, they share a core challenge of completing projects in ways that meet the client’s goals within existing constraints, while at the same time, delivering the desired profitability to their organizations.

There are many tools and methodologies that can help project managers at project-based firms track how successfully they deliver projects. But before managers can benefit from such tools and methodologies, it’s essential for them to understand four basic project management concepts, and how they interrelate.

1. Resources – The most critical resources that your organization manages are its human capital, which, depending on your needs and preferences, you might track as individuals, teams or both. Resources can also include equipment, services, supplies, and funds. A central goal in managing resources is ensuring the suitability of the specific resources, as well as availability, internal costs, etc.

2. Time – Managing time involves organizing and tracking tasks, activities, and schedules. It’s critical in helping to establish a workable plan and schedule, monitoring and reporting on progress, and ultimately, ensuring the profitability of the project. Key aspects include defining and sequencing activities, estimating needed resources and time requirements, and developing and managing to a defined schedule.

3. Cost – Effective cost management begins before the project even gets underway, by planning a budget with as much accuracy and specificity as possible. Cost management also requires developing contingencies for costs that are anticipated, but cannot yet be quantified with certainty. As the project moves forward, the manager tracks estimated vs. actual costs and the overall profitability of the project.

4. Scope – Managing a project’s scope begins with assessing its size, complexity, goals, and requirements. By having a clear understanding of the scope, the project manager is better able to create a viable estimate and schedule, assemble the appropriate resources, and ensure that the team meets its deadlines. Without a good handle on scope, the project can experience scope creep, which can lead to missed deadlines, cost overruns, and decreased profitability.

Taking a holistic view

It’s important to appreciate how each of these project management concepts affects, and is affected by, the others. The skillful project manager addresses them holistically, and makes adjustments in each as the project moves forward. To manage risk and ensure a quality project, managers need to not only understand these concepts, but also have in place the right tools and processes to control them — along with great organization and communication skills. 

Of course, it’s the rare project that goes exactly according to plan… which is why understanding these four project management concepts is so essential. When variances or setbacks arise in any one area, the effective project manager has mechanisms in place to recognize problems in time to make adjustments, and yet still meet the project goals for both the client and the firm.

Checkout more Project Management related articles.

Do you lose sleep at night wondering if you have the capacity to handle work coming in or even worse if you have too many people?  As a manager of a professional service firm, managing your human capital is a daily necessity to achieve firm growth and the anticipated performance expected from your employees.  As the market changes, your firm needs information readily available to make quick decisions about acquiring, training, and scheduling your talent.  Many firms rely on resource forecasting tools to handle the management of their employees.  Let’s take a further look at some of the challenges firms have with managing their resources: 

Challenge #1: What are my employees currently doing?  In the past, to see what an employee was working on, managers would go to the desk of their employees to check on the progress of their projects.  However, now resources aren’t always in the same office, state or even country.  Managers are finding they need to easily identify on a daily basis how their employees’ time is being used so they can plan for future work.

Solution - Collect and Measure Time.  As a professional service company – time is what we sell.  Sometimes there is a product that we deliver, but we still internally measure how valuable that product is based upon how much time we have spent creating it.  By capturing an employee’s actual time against a project your firm can now measure that time against what was forecasted to determine the variance. That variance provides you with data to use when projecting future projects.

Challenge #2: How do I match skills with available work?  Some firms are small enough that managers know everyone. However, for a larger firm or as a small firm grows, you don’t necessarily know the skills available within your firm.  Being able to match skills to the work you pursue and win becomes a juggling act.  Not all firms have the critical information available to predict when they need to hire an employee with specific skill sets.

Solution - Identify the Right Resource.  In an ERP, your firm identifies skills, training, role, and experience.  Having this information available allows project managers to identify the right resource based on real-time information.  An integrated solution provides your firm with the ability to search for similar past projects and determine how much experience (time data) they have working on this type of project.  The availability of this employee data allows project managers to make decisions about their collective skills and come up with a plan to increase / diversify their skills needed for the project.

Challenge #3: What predictions can I make about future work?  In order to make a well-informed decision on how to handle the future work, a firm needs historical data.  Without this information, you might as well turn over your resource forecasting to a psychic because your firm is just guessing.  Many firms don’t have the data available to make these decisions.

Solution - Availability.   Project schedules require managing all types of commitments – planned and unplanned. In addition to project commitments, employees take vacation, are on holiday leave, and have internal meetings and activities.  Developing a comprehensive plan for each employee provides accurate resource forecasting to handle future demands.  This helps identify capacity excess or shortage gaps.

The ultimate goal for any project is to end up with a loyal client that will use your firm again.  In order to do that, firms must finish the project on time and on budget.  Choosing a solution that integrates all of these data points allows your firm to report real-time information to make well-informed decisions about resource forecasting needs.  By optimizing your resources, project managers can shorten the decision cycle, increase profitability, and better plan for the future.  

Learn more about Resource Management?  

I was talking recently with a prospective client who observed that his firm had outgrown QuickBooks (QB). The conversation eventually led to a discussion of the advantages of ERP systems over back office accounting systems — which include not only efficiency gains, but strategic improvements as well. 

Being in the ERP implementation business, we hear a lot of customers express frustration over outgrowing QB, so I asked my prospect what it meant specifically for his firm. Off the top of his head, he named several pain points:

• First, their QB systems were disconnected, so there was no particular place where management could view financial performance overall, let alone broken out by project manager or client. 
• QB could display AR for a specific client, but offered little in the way of project information regarding specific services or deliverables. 
• Last but not least, correspondence for each client was buried in various public folders on the firm’s file server. To make matters worse, the correspondence trail was incomplete due to users’ not following the correspondence logging protocol. 

After hearing these insights, plenty of examples came to mind of ways that even a small- to mid-size firm like his could benefit from an ERP system. I mentioned a few of the most basic advantages of ERP systems over back office accounting: the value of integrated data, open architecture and user customizations.  

I also pointed out that thanks to the evolution of niche ERP systems, small firms CAN get the type of functionality that used to be available only to firms with deep pockets. In fact, it’s now quite easy to implement an ERP system that not only addresses the accounting function, but also facilitates the firm’s core processes and way of doing business. 

The Need For Visibility

My colleague next mentioned how his firm actually had strong AR, and good visibility into its cash and cash management. The problem, he said, was that the organization lacked the visibility needed to help back office management play a more significant role in decisions affecting the firm as a whole. By the same token, it was difficult to get project managers more involved in the fiscal responsibility that goes with managing client expectations. 

I pointed out that there were several other major advantages of ERP systems over basic accounting packages. The ERP concept excels at addressing the front end of the project life cycle, by facilitating tracking of projects and providing visibility. Specific examples include:

• Managing data obtained through the business development process
• Generating opportunity notifications and creating process flow through workflows and alerts to improve efficiencies and win rate
• Forecasting for opportunities and already-awarded projects regarding not only revenue, but staffing requirements as well
• Providing for audit trails of communication with clients, contacts and opportunities and supporting technical staff in the delivery of services under specific projects
• Facilitating communication with accounting early in the business development phase regarding terms, rates, related documents and specific contract requirements
• Integrating with desktop tools like Outlook, Word and PowerPoint to facilitate email communication and automate creation of proposal, estimating and contracting documents 

I then suggested we establish a value proposition for the level of investment that would be needed at this critical juncture in the firm’s transition from QuickBooks. This is where my prospect’s eyes started to get big, as he saw how much time, factored by associated hourly costs, was being spent on efforts that an ERP system could automate. 

We assessed values for each of the existing manual processes, and compared them with the reduced time and effort involved using the ERP approach. The resulting savings would go right to the firm’s bottom line. But as significant as those savings would be, I added, the real impact would come from the improved quality of the work environment, better communication with clients, and most importantly, increased opportunities for success. 

See how today’s success-minded firms require a laser-like focus on strong project and financial management practices by downloading the whitepaper on Growth and Transition Strategies.

Last week I was working on my plans for a few upcoming implementations (yes, I have to do plans just like you do).  As I was using the “Resource Search” feature, I thought it would be helpful to demonstrate some of the features of this powerful tool for fellow project managers.  So for those that are thinking about using Deltek Vision's Resource Planning tool and those that need a refresher, here are some great features of the tool.  

What Is Resource Search Option?
The Resource Search option allows you to see who is available to work and when they are available. It allows users to quickly assign resources and respond to client needs. This feature is accessed when working on the Labor Tab of the Planning module.  To search for resources, right click on the left side bar to search for a resource. Then select “Resource Search.”   

Who Has Skills?  
If you are like me, you are already familiar with your team’s skill set because we have a smaller team. Depending on the size of your firm, you may or may not need this feature. However, as your firm grows (that's the purpose of tool, right?) knowing the skills available can be very helpful. The resource search has the capability to search for resource skills. To take advantage of this feature, your organization must simply take the time to enter data within the Experience Tab. The skills feature is also used by marketing as a part of the government SF330 form. The skill and level of expertise is customizable to your firms needs.

Who is Available?  
In addition to searching for skills, the resource search allows you to identify resource availability and commitment. The commitment search allows me to search for over and under usage, as well as, a specific percentage of utilization for a specific date range. This feature in combination of the skills search allows me to narrow down the person that fits my criteria.

An Alternative to Resource Search
I noticed I kept switching back and forth from the Planning module to Resource Management.  Once I've narrowed down my search on the employees I'm looking for, I like to use the Resource Management module.  For me, the coloring provides a quick visual of those that are over, under, or on target for a specific time period.

To simplify this process, lets pull up the Resource Utilization screen in a separate window (Right Click on ‘Resource Utilization’, click ‘Open in New Window’).  Now by simply moving the plan to the left hand side and the Resource Utilization screen on the right hand side, I'm now able to show the available resources.  In the Deltek Vision ERP system, this side by side comparison provides a quick view of our team members availability next to our project plan. This is simple, easy and saves me at least 3 mouse clicks.

More Resources
Are your Project Managers using these tools?  Searching by skills, commitment, and availability are only a few of the features in Deltek Vision's project-based ERP.

Be sure to view our Resource Planning Demo to learn more.

For those using Deltek Vision Resource Planning, try out these tip and let me know how they work for you. If you have any tips and tricks you've learned, please add a comment.

Be sure to check other Project Management articles.

Full Sail Partners, a Deltek Premier Partner, has been selected as a recipient of the 2013 Deltek Marketing Excellence Award, part of Deltek’s annual Premier Partner Awards program.  The ninth annual Awards program recognizes Deltek’s top channel partners who have demonstrated outstanding achievements in marketing, selling, implementing, and supporting Deltek products in 2012.  Full Sail Partners offers business consulting, technology solutions, and application hosting for Deltek Vision, an Enterprise Resource Planning (ERP) software for professional service firms. 

Deltek Vision is a leading enterprise software solution designed for project-based professional services firms to improve business performance, streamline operations, and win new business. Deltek Vision uniquely integrates end-to-end business processes by automating the marketing, financial management, planning, tracking and administration of resources and projects.

“We are humbled to receive this recognition from Deltek,” said Sarah Gonnella, VP of Marketing and Business Development from Full Sail Partners. “We are proud to be selected as a 2013 Deltek Premier Partner and truly honored to also receive the 2013 Marketing Excellence Award.  This award is a reflection of our dedicate team. We strive to provide valuable and relevant content to engage not only new ERP clients, but our existing clients so they can take Deltek Vision to the next level.”

In 2013, Full Sail Partners will continue leveraging traditional media, social media, and other new technologies to provide the most up-to-date information regarding Deltek Vision.
 
“Full Sail Partners has demonstrated an innovative marketing strategy that has helped expand the presence of Deltek in the market place,” said Ray Lazarine, Deltek’s Director of Partner Programs.  “These efforts have also taken into consideration the challenges of today’s business climate, and helped identify changing customer needs that were crucial to successfully marketing Deltek in 2012.”

About Full Sail Partners
Full Sail Partners specializes in client-focused technology solutions for architects and engineers, energy and environmental consultants, and professional service firms across the country. Full Sail Partners offers business consulting, technology solutions, and application hosting for Deltek Vision. Partnering with more than 1000 clients nationwide, Full Sail Partners builds long-term relationships and seeks to identify the critical resources to create a faster, more efficient, and cohesive business infrastructure. Full Sail Partners – Keep Your Business on Course. | For more on Full Sail Partners profile and background on the Full Sail Partners crew, visit us at http://www.fullsailpartners.com

About Deltek
Deltek is the leading global provider of enterprise software and information solutions for professional services firms and government contractors. For decades, we have delivered actionable insight that empowers our customers to unlock their business potential. 16,000 organizations and 2 million users in over 80 countries around the world rely on Deltek to research and identify opportunities, win new business, optimize resources, streamline operations, and deliver more profitable projects. Deltek – Know more. Do more.®
http://www.deltek.com

Interested in learning more about what is going on with Full Sail Partners? Check out our other press releases.

Collaboration.  One of those buzz words that marketers and business executives so often love to use.  Project teams often claim that the internet has provided them with new level of collaboration that was unparalleled in previous generations.  This is true.  However, if your primary means of collaboration is email, then you are not experiencing the level of collaboration that this generation is enjoying.

I would like to review some tools that make the collaboration process easier.  Before we begin, let’s start with defining the subject at hand:

Collaborate (verb):  To work jointly with others or together especially in an intellectual endeavor

Essentially, collaboration is the process of teaming with others to achieve a common objective.  Over the past few decades there has been a strong emphasis placed on teamwork in the work place.  While the majority of the 1900’s boasted a work mentality of me first, the 2000’s have been defined by companies like Facebook and Google that promote a team first environment.  Most people are familiar with the acronym TEAM: Together Everyone Achieves More. 

Most business is now done in a virtual environment.  The United States has over 78% of its population plugged in on-line.  Unfortunately, many people struggle with the social awkwardness of the internet:  Email is a great source of communicating an idea, but a terrible medium for conveying emotion or tone.  What can be meant as a friendly reminder, can be interpreted as harsh criticism.

To avoid some of the communication pitfalls of the traditional internet, I have recently started using a tool called ‘Kona’.  Kona is a free communication and collaboration tool from Deltek that helps teams get connected, get organized, and get things done together.

I have been able to use Kona to help better plan projects.  Kona gives me the ability to work with my project team in a seamless cloud environment.  With a project team based out of multiple locations, Kona gives us the ability to interact with each other in a way never done before on the internet. 

We all juggle multiple tasks in our professional and personal lives.  Kona recognizes this by giving the end user as ‘spaces’ to work in.  Perhaps you coach your sons baseball team, have three projects due at work next month, and also are in the process of building a man cave.  No problem!  With Kona, simply set up a ‘work space’ for each of these responsibilities, and start knocking off project tasks.

For the purpose of this blog, I have identified a few of my favorite features of Kona:

1. A smart calendar!  The calendar on Kona is by far one of the best collaboration tools out there.  Gone are the days of forgetful project staff leaving an important event off of their calendars.  Through the use of smart scheduling, the Kona system allows members of the project team to assign and schedule tasks to other group members.  Not only can you add locations, attendees, files, and notes to a calendar item, but you are also able to have a ‘smart’ conversation…
   
   
2. The conversations module on Kona is my favorite internet based tool that I have found since I discovered Google Docs.  Kona allows users to hold separate conversations on each task of the project.  Notice that an important detail was left off of the calendar for tomorrow’s meeting?  No need to open up your email to contact the event host, simply update the event, and you are free to comment on the conversation to let others know of the change.  This condensing of communication in to one multi-faceted medium allows for a clear and effective message, enabling project staff to focus on completing the project, and not talking about it.
   
   
3. The files module.  How many times have you emailed someone a file, only to be told later that they never received it?  Many people cannot receive emails larger than 2mb – a data size that is nothing in today’s media rich web.  While programs like Outlook have made it easier to manage attachments, email was create in the late 80’s and was never intended to be a storage database for large, detailed files. 
   
   Kona’s file system allows users to avoid many of the pitfalls of modern day data sharing.  Not only can users store large data files, organized by file type, but also share important website links.  This simple, easy to use file sharing system allows project teams to organize all of their project data in one location.  By sharing your data in the cloud environment, not only do you create an easier to use file sharing system, but you also protect your data by storing it in an offsite location.  Additionally, you will please your IT manager by reducing the number of multiple copies of the same file throughout your network system.

Please note:  Kona offers 1GB of space with all accounts.  While this is a decent chunk of free space, it is not meant to be the end-all-be-all storage area for your files.  Simply, it is meant to be a means for sharing information quickly in a cloud environment.  I encourage you to use this file sharing system to share files between project team members, not to store your files for long term access.

I could continue to go on about the features I love about Kona, but I think it would be best for you to go and sign up for Kona, and try it yourself!  The interface is extremely intuitive, and you should be up and running in no time.  I hope this free, yes free – as in, it doesn’t cost anything, collaboration tool helps your project teams to start working more effectively!

To learn more about how you and your firm can start using Kona today, check out the video below:

Deltek, Inc. recently announced at the Deltek Insight 2012 Conference that Full Sail Partners and its client, Wiss, Janney, Elstner Associates, Inc. (WJE), have been selected for the Partner Award for Deltek’s 2012 Project Excellence Awards Program.  The Partner Award recognizes a Deltek partner, and customer, that together have delivered an exceptional Deltek solution implementation.

Full Sail Partners assisted Wiss, Janney, Elstner Associates, Inc., a prominent A/E/C firm ranked on Engineering News-Record's list of the Top 500 Design Firms in America, with the implementation of Deltek Vision across its business.  Full Sail Partners built numerous workflows in Deltek Vision such as conflict checking, project initiation, billing, and project status report.  As a result, WJE realized an annual savings of about $1.8 million and a reduction in DSOs of 45 days.  The cost to purchase and implement Deltek Vision paid for itself over 30 times in just one year. 

“As the leader in solving the world’s most challenging construction-related problems, WJE works on more than 7,000 projects a year. Our project management, time, and accounting systems must not let us down,” said WJE Associate Director of Finance and Controller, Steven Schmit.  “We are honored to receive this award recognizing the partnership between WJE and Full Sail Partners, whose expert guidance and support has been so critical to the successful implementation and ongoing operation of Deltek Vision within our firm.”

Since the awards program started in 2008, Deltek has recognized some of the most innovative, market-leading companies in the world. The Project Excellence Awards program, a key component of the annual Deltek Insight User Conference, was designed to highlight and honor unique achievement among Deltek's more than 14,500 customers worldwide.  The goal of this award program is to recognize outstanding Deltek customer and partner success in improving business processes and performance, increasing profitability and winning new business.

“We are very proud to be honored with the Project Excellence Partner Award with WJE.  We loved the challenge as presented by Steve and WJE” said Kevin O’Connor, President of Full Sail Partners. “The automation created by WJE and the FSP team brought forward a game changing level of efficiency. The implementation provided increased functionality, reduction of manual processes through automation, and timelier reporting and distribution which resulted in significant time savings. WJE has been a true partner with our firm and the close integration of the work we did is a testament to both or team’s commitment to excellence.” 

Deltek recognizes Full Sail Partners as a top-performing business partner.

Full Sail Partners, offering business consulting, technology solutions, and application hosting for Deltek Vision, is chosen as a 2012 Deltek Premier Partner. Deltek, Inc., the leading global provider of enterprise software and information solutions for government contractors and professional services firms, offers this distinction to top-performing business partners. To achieve Premier Partner status, Full Sail Partners demonstrated continuing excellence in marketing, selling, implementing, and supporting their customers with Deltek solutions.

“Full Sail Partners continues to differentiate itself as a true industry thought leader and serves as an advocate for hundreds of clients,” said Claus Thorsgaard, Deltek’s EVP and General Manager – Professional Services.  “Our mutual clients appreciate Full Sail Partners’ ability to leverage Deltek Vision to provide insight on product enhancements, new product releases, and feature functionality.  I would like to congratulate Kevin O’Connor and everyone at Full Sail Partners. We are pleased to recognize the accomplishments and talents of the individuals of this top performing company.”

“We at Full Sail Partners are extremely honored and proud to once again be named a Deltek Premier Partner.  I am grateful to our clients who provided us the opportunity to continue to serve them in 2012,” said Kevin P. O’Connor, President of Full Sail Partners.  “The energy and professionalism the group at Full Sail Partners consistently brings speaks to their passion for providing quality services to our clients.”

The Full Sail Partner team sees that 2012 and beyond affords many opportunities to project-based clients with the release of Deltek Vision First Essentials and a host of software enhancements.  As a Deltek Premier Partner, Full Sail Partners is committed to working with clients to help strategically plan and leverage the solutions within the Vision suite of tools.  Full Sail Partners' team, collectively, brings more than 200 years of experience with Deltek products and is excited to unveil in late third quarter of 2012 unique technology solutions to assist with business needs.

About Full Sail Partners
Full Sail Partners specializes in client-focused technology solutions for architects and engineers, energy and environmental consultants, and professional service firms across the country. Full Sail Partners offers business consulting, technology solutions, and application hosting for Deltek Vision. Partnering with more than 1000 clients nationwide, Full Sail Partners builds long-term relationships and seeks to identify the critical resources to create a faster, more efficient, and cohesive business infrastructure.

Full Sail Partners – Keep Your Business on Course. | For more on Full Sail Partners profile and background on the Full Sail Partners crew, visit us at http://www.fullsailpartners.com.

About Deltek
Deltek (Nasdaq: PROJ) is the leading global provider of enterprise software and information solutions for professional services firms and government contractors. For decades, we have delivered actionable insight that empowers our customers to unlock their business potential. 15,000 organizations and 2 million users in over 80 countries around the world rely on Deltek to research and identify opportunities, win new business, optimize resources, streamline operations, and deliver more profitable projects. 

Deltek – Know more. Do More. | For more on Deltek, visit http://www.deltek.com.

A Cautionary Example of Using KPIs

If a Project Manager Falls Down in the Forest and No One is Around to See It, Does the Project Manger Still Get the Quarterly Bonus?

I have been giving a great deal of thought to KPIs (Key Performance Indicators) lately.  One thought was about the idea of the unintended consequences of putting a “suite” of KPIs (KPIs are like potato chips, you can’t have just one. . .) in place, specifically for Project Managers.

How will their behavior change?  Will measuring chargeability for their project teams cause the employees to be more utilized or cause billable project to become less profitable?

Let me throw out an example.  This example is based upon a real client and provides KPI insight. The Names have been changed to protect the innocent.

Company A wanted to incentivize their project managers to produce more revenue.  So, after months of discussion and planning, the partners setup revenue targets for each PM based upon past performance and a generously favorable potential revenue prediction for the next year.  The Project Managers would be paid a bonus at the end of each Quarter for any Revenue they brought in over the projected target.  This was very generous, and all the partners agreed that this would drive business revenues higher.

Except it didn’t happen exactly the way they wanted it to.

Here is a graph showing how their revenue was before this particular KPI was put in place:

And here is the before and after picture:

Ouch!

This of course caused their accounting team to load up on antacids for most of the year.  Their KPI (and bonus program based on that KPI) had encouraged some behavior that was not necessarily good.  The Project Managers did not care about recognizing any revenue (and by extension, billing the client) until the end of the quarter, and when they did, they typically over-recognized and over-billed.

This problem caused a cascade through-out the organization.  Clients noticed and started to question why this month’s bill was so much larger that last month’s.  Average AR started to go up.  Cash flow went down.  Lines of credit had to be accessed to make payroll (and pay the quarterly bonus).

How could this have been prevented?  Looking back, it is obvious right?  But at the time, this sounded like a great idea and everyone was committed to making it successful.

1. Too much focus on one KPI is not a good thing.  They should have used several measurements that touched upon AR, Chargeability, and (Project Managers cover your ears!), Client Satisfaction.
2. Quantitative measurements are great, but we also need some Qualitative measurements in the mix.
3. Involve many different types of people in your KPI development.  Someone might have pointed out this scenario at the beginning if the partners had not developed this on their own.

Which brings me to my final point... KPIs only help if you review them frequently and action is taken based upon them.  A well designed KPI exists to measure performance and if adjustments are not made based upon them...then no one saw the Project Manager fall in the forest.

View webinar on KPI Insight for Project Managers.