In a recent survey conducted by Full Sail Partners, 33% of clients did not understand the services provided by Deltek support vs. Full Sail Partners. Additionally, some clients don't understand what a Deltek Partner is and the value a partner can provide. So let's address these questions. 

What is a Deltek Partner? 
Deltek partners with a wide range of companies that act as an extension of their business. These partners include Infrastructure Technology Companies, Independent Software Vendors, Resellers, Consulting Partners, CPA Accountant Networks, and Hosting Companies. Full Sail Partners is an authorized software reseller, consulting partner, and application hosting partner.

As a Deltek Partner, what is your relationship to our firm?
Clients might be assigned to a Deltek Partner to help manage the relationship.  The management of that relationship includes administering your annual maintenance contract, providing you consulting services, and serving as your Deltek liaison regarding upgrades, expansions, maintenance questions, or Deltek announcements.  As a Deltek Partner, we also believe it is important to educate our clients through local user groups and our free webinars.  

When would I call Deltek Support vs. calling Full Sail Partners, my Deltek Partner?
Deltek Customer Care Support is included as a part of your annual maintenance contract or your subscription.  As a part of your maintenance, Deltek Customer Care provides a forum and a knowledge base to answer technical questions.  When answers can’t be found through those avenues, support can be contacted via phone at 1-877-HLP-PROJ (1-877-457-7765) or through the web at http://support.deltek.com.  For example, if you receive an error message while using the software, experience a software defect or need troubleshooting, or have a technical software questions, support can provide you answers.  

If your question is related to how to use the software, best practices, training, implementation, customization, or hosting services then Full Sail Partners can assist.  When in doubt we encourage you to reach out to your consultant or your Account Manager at Full Sail, we can help direct you to the right resource.

Who is our Account Manager at Full Sail Partners?
As an Account Manager at Full Sail Partners, our role is responsible for directing your firm to the proper channel and identify the most skilled resources to address your question or concern. I f you need to contact us please email sales@fullsailpartners.com or call us at 888.552.5535. 

Still need further clarification?  Add a comment to start the dialogue regarding your Deltek Vision Support needs.

Did you know you can enter your time into Deltek Vision from your iPhone or iPad?  I don’t know anyone that gets excited about filling in their timesheet, but the Deltek Vision Timesheet app allows me the ability to access my timesheet no matter where I am. For users that travel or are away from the office, it allows a convenient method to update your time on the fly.  Sorry, no more excuses for those on the road.

To set up the app, I searched “Deltek” from my iPhone app.  I clicked install and obtained my server name from my IT person to sync to my Deltek Vision database. The installation was simple.  The added security of a 4-digit pin also provides secure access to the app.  There is no syncing between my desktop and my phone. The information is automatically updated in real-time.

It’s easy to add a project to my timesheet and the favorite feature allows me to keep my frequently used projects. The project did, of course, have to be active and approved for use in processing.  With the iPhone 4s, I’m able to use the voice-to-text feature to speak my timesheet comments.  A very helpful feature when your drinking your morning coffee.  

Kudos to Deltek for this free, user-friendly app.  Now I can access my timesheet anywhere, anytime.

To check out more features and compatibility requirements, visit iTunes: http://bit.ly/Ki93E6. 

Update on 10/1/12:
For firms that need to access Deltek Vision for all applications via Mac, iPad, iPhone, Android any many other devices, check out Full Sail Partners' solution:Vision Unleashed.

Update on 2/25/13:
Deltek has a newer timesheet version available for iPhone and Android users. View this page for more information: Deltek Touch.

Full Sail Partners announces the launch of its firm and website. Visible online at www.fullsailpartners.com, the site illustrates the company’s client-centric philosophy and approach to business.

The company provides business consulting, technology solutions, and application hosting for Deltek Vision. Deltek is the leading global provider of enterprise software and information solutions for professional service firms and government contractors with more than 15,000 organizations and 1.9 million users in over 80 countries around the world. Deltek's ERP solution offers firms an integrated software product  to win more business, optimize resources, streamline operations, and deliver more profitable projects.

Keeping your firm on course, embodies the purpose behind Full Sail. Utilizing Deltek Vision, Full Sail Partners helps firms navigate the business horizon in an ever changing environment. We provide firms the tools and visibility to operate at maximum efficiency to bring them under full sail.

The power behind every great company is their employees. "I am humbled by the employees that helped launch Full Sail Partners. The passion, dedication, and collaborative effort put forth by our staff to launch this endeavor demonstrates what already makes this firm great," stated President Kevin P. O'Connor.

Our modern day culture is often obsessed with perfection. Magazine covers are graced by photoshopped professional models and our TV screens are filled with successful eclectics whose wealth is their biggest problem.

Fortunately, perfection is not an attainable goal; the real goal is the path we follow as we strive for peak performance which is the essence of a 'perfect employee'.

It was Vince Lombardi that said, “Perfection is not attainable, but if we chase perfection we can catch excellence.” Considering that the NFL Super Bowl trophy is named after Vince Lombardi, you could say he knew a thing or two about peak performance…

So, what qualities help us along this path to being the ‘perfect employee’? 

What are the 11 P's of Peak Performance?

If obtaining peak performance is our professional goal, then, what exactly are the attributes that we need to be the 'perfect employee'?  Following is the list of benchmark qualities you should strive for on your path:

1. Proficient. Sure, you can’t have all the answers but you know how to dive in or connect with the right people to figure them out. You come to the table with suggestions - not more problems. You are constantly looking at how to improve the process.

2. Proud. You are proud of your work because your efforts are always well thought out, tested and reviewed. You don't rely on others to finish your assignments but ask others to quality check your work to make sure it is always correct.

3. Persistent. We all know to learn from mistakes, but the 'perfect employee' personifies this concept. You admit when you are wrong sooner than later. If you don't know how to do something, you find out how … with no excuses.

4. Passionate. You LOVE what you do and radiate emotion when you talk about your work!  You learn on your own, offer improvements, and share with others what you know.

5. Productive. Your willingness to push up your sleeves and work overtime while not jeopardizing other commitments is renowned. While we all have parts of our jobs that are not favorable, 'perfect employees' realize the goal of those less desirable tasks and get them done.

6. Positive. You exemplify “Can Do!” by accepting that you can always improve, you see challenges as opportunities, and you think about how things can be done instead of complaining about what you can't change (including the past).

7. Professional. You understand that while comradery is important with co-workers and clients, there is a fine line between “fun” and unprofessional “fooling around.” You make sure your work is top notch and your comments will not ever be construed as childish or offensive.

8. Able to keep Promises. You are always thinking about priorities and when the job will be completed in order to deliver in order to keep your promise. You communicate when a conflict arises but still look to deliver on time. You are faithful about deadlines and rarely provide excuses.

9. Punctual. You understand the value of time, yours as well as others. People think “punctual” is your middle name.

10. Able to Promote … others and yourself. You promote great deeds and great work regardless of who completed it. You are always thinking and talking about ways to make the workplace a better environment for your colleagues and services better for clients.

11. Purposeful. Each day has a purpose. You take each day and every action seriously; constantly thinking about what needs to be accomplished and how to generate purposeful results.

HOW to be “perfect” (or close)?