Completed by BARC (Business Application Research Center), the worlds’ most comprehensive survey of business intelligence (BI) end users, the BI & Analytics Survey 21, was conducted from March to June 2020 and included 2591 responders in all. It examined user feedback on BI product choices and use across 36 KPIs. This extremely detailed survey provides great insights into the benefits and drawbacks of a plethora of BI tools.
Not surprisingly, Entrinsik Informer achieved excellent results and customers reported an outstanding user experience. Additionally, Informer received high ratings for its ease of use, ad hoc query capabilities, operational BI, and data preparation. Informer also demonstrated business benefits and business value and received praise for self-service and functionality.
Ease of Use
One of the biggest advantages to Informer for the majority of its customers and a huge strength of the product is its ease of use. The interface is accessible and allows for the creation of personalized dashboards and reports. Even more, the analysis pipeline is simple to use with drill down capabilities on visualizations and simple exploration of data using pivot tables. Therefore, technical professionals are not required anymore.
Ad Hoc Query Capabilities
The BARC report indicated that ad hoc query is a key function of Informer, and it offers the ideal synergy for report creation. With a drag-and-drop functionality and easy data access, the query process is quite fast and simple. Yet it remains both versatile and scalable with many options for data sources.
Timely Operational BI Data
Informer has implemented an effective pipeline for using near real-time updates. Initial reports can be sent out that end-users can custom update when needed. This setup creates an agile work environment for all users granting situational awareness all of the time.
Simplified Data Preparation
Informer users appreciate the data preparation and transformation process which happens in the Data Flow interface. Data Flow allows a review of the incoming datasets such as appending incomplete entries and normalization of inconsistent fields. This feature also has options for data governance and security.
Tangible Business Benefits
Users consider Informer to be beneficial to their business development and consider it to be a market leader in the BI software realm. Informer has a solid understanding of market niches and drives insights which provides for a more collaborative effort. Futhermore, value is given by the ability to query and access data across the organization.
Proven Business Value
Which BI tool creates value for your business is a key metric to consider when selecting the right solution. Informer’s good ratings show that the promise to increase reporting productivity does hold up and this core competency has delivered on every level. The value-add comes from accessibility empowering all departments to create their own reports working with real-time insights to make decisions.
Informer enables all users to benefit from the BI tool. Simply put, elaborate SQL knowledge is not required, and it appeals to clients with multiple data structures allowing flexible integration of a variety of data sources. With its easy set-up, all users can generate insights and reports which drive business decisions without having to rely on IT.
Client needs are met with the capabilities of Informer with its dashboards, ad hoc query and distribution of reports. Entrinsik continuously looks to improve these core functionalities such as the update in April 2020 including more flexibility with personal alerts and scheduling individual data updates. Informer 5 focused on client concerns and found solutions that are useful to them.
In the BARC survey, Entrinsik was also rated as a top vendor in customer satisfaction, price-to-value, vendor support and implementer support. Furthermore, Entrinsik recently made major enhancements to Informer with the version 5 which includes visual attractiveness enhancements. Additionally, Informer has an intuitive report creation that is easy to set up and runs directly on databases, flat files or operational business applications. As far as customer base, Informer is mostly used by mid-sized firms between 100 and 2500 employees. Entrinsik’s familiarity with its clients allows them to anticipate and handle their growing needs timely and thoroughly.
Based on the survey results, Informer has a lead over the competition with consistency and its delivery at a bargain price. Two-thirds of clients have stated that the price-performance ratio is a main reason for choosing the tool. Many Informer clients like that it follows a subscription-based pricing model so that costs are predictable and flexible based on use.
BI Product Customer Service
BARC’s data shows that around a third of clients said their good relationship with Entrinsik is why they purchased Informer. The responsive support of Informer shows the commitment to clients after the purchase is made. Entrinsik also has an online presence which offers supplemental instruction in the way of tutorials, webinars and manuals.
Product Implementation Support
There is the right balance of individual flexibility and assistance with Entrinsik. Clients are able to rely on implementation specialists for help with integration and installation. Also, the Development Toolkit offers an internal development team to adopt solutions. Everything is targeted at a fast implementation time period so clients can pursue their own business agenda.
Entrinsik Informer is Worth the Investment
According to BARC, the Entrinsik Informer BI tool is mainly used for reporting based on 97% of its customers who depend on it for reporting and the ad hoc query functionality. 85% of survey participants used the tool to view data insights and two-thirds of users found benefit from using the available dashboards. These functions of Informer make it the perfect self-service tool for IT and BI professionals, and even those not familiar with BI can use Informer to gain insight.