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Why Should You Join the CXps Community?

Posted by Full Sail Partners on June 16, 2021

Simply stated, strong client relationships are fundamental for thriving professional services (PS) firms. Therefore, proactively creating a positive client experience (CX) should be at the core of a PS firm’s mission. As simple as this effort may seem, many firms fall short in terms of meeting client expectations which inevitably becomes detrimental to their bottom line. However, there has been an influx in forward looking PS firms that are now dedicating resources to CX.

With this rapid growth and interest in CX for PS firms, the creation of a community dedicated to connecting likeminded individuals and firms has risen. CXps is the only client experience association dedicated to professional services firms. What once began as an annual conference has now evolved into so much more. The CXps community is now a nationwide network that offers monthly virtual meetups, regional in-person events, a rapidly growing library of CX content and so much more.

CXps community logo

As a client-focused firm, Full Sail Partners is a dedicated partner of the CXps community with several members of the staff actively participating in the network and others joining this year. Furthermore, the 2021 CXps annual conference was hosted virtually from May 25th to May 27th. During this year’s annual conference, trends and ideas were presented and breakout sessions allowed attendees to collaborate and share their perspectives. Additionally, Ryan Suydam with Client Savvy discussed the evolution of the CXps community and the future outlook of this rapidly growing network of CX professionals. If you are wondering what you missed, here’s what some of the Full Sail Partners’ crew members had to say about the CXps annual conference and community.  

“As a CXps newbie, I learned a lot!”

As a first timer, I have long understood the necessity for firms to ensure a good client experience, however the 2021 CXps virtual conference was the first time I was introduced to the idea of firms actually focusing on the concept of CX in their overall business strategies. During the small group breakout sessions, I was able to discover several things about CX. First, firms appear to always be seeking to increase profits whether they consider themselves to be mission, vision or purpose driven, therefore CX is significant for that reason alone. Next, that employees, no matter what level, need to have a good employee experience (EX) in order to facilitate a good CX. We also learned that a great story about a positive experience goes a long way in CX and encourages both employees and clients to be loyal to the firm. Attending this virtual CXps conference offered me new insight and perspective on the real complexity of CX.

              Jennifer Renfroe, Marketing Associate

“The CXps conference is one I look forward to every year!”

The Client Savvy team did an excellent job revamping the traditional conference format into a truly virtual experience. In this experience, you worked hands-on with a community of peers to build your CX program together.

One session of the conference took us through making the business case for a CX firm initiative. We were inspired by Ryan Suydam to “win the heads” of our firm leaders to begin a CX program. Then we broke into small groups to discuss the challenges/opportunities of how a managed CX program can create value for our specific firm. We were provided a list of different options that ranged from easier ones like pricing our work to value, not market, and reducing non-value-added project work to more advanced methods like increasing share of wallet with clients and measuring client lifetime value. We were asked to pick one or two ways we can demonstrate the value that a managed CX program could provide.

During another session, we were challenged to “win the hearts” by using stories. Our firms have dozens of stories like the one great story of how a client was won or kept through extraordinary conditions. Andrea Mac from Prequal, LLC showed us how CX stories can optimize the value of client experience initiatives among colleagues and leaders. Again, we broke into peer groups to begin developing our story element library and how to use them.

The best thing about the CXps virtual experience was that it took somewhat nebulous ideas of client experience and put a framework and system around it. And, when you can do that, it helps A&E firms develop and grow a proactive and thoughtful client experience program at their firms.

Lindsay Diven, CPSM, Blackbox Connector Sales and Marketing Manager

“Being a member of the CXps community gives you access to a wealth of knowledge!”

I’ve been participating in the CXps community for over a year after joining the 2020 annual conference. My first conference and the 2021 conference were both outstanding with great presenters. Whether it was your first time being exposed to CX concepts, or if you are a seasoned CX veteran, the conference has an incredible depth of knowledge for all experience levels.

Additionally, as a member of the CXps community, you are able to access the knowledge base that the Client Savvy team continues to grow and fill with reliable informational resources and contributions from members of the community. I personally contributed last year by creating a video, “How Marketers Can Use Client Feedback” for the Knowledge Sharing Modules (KSM) which Client Savvy releases on a monthly basis. Make sure to check out all the KSM sessions on their YouTube page.

This year, I’m looking forward to the regional meetups. During the “Making CX Happen” regional events, CXps community members will meet in-person to explore challenging CX problems PS firms face. I’m also a sucker for Ruth’s Chris Steak House.

Ryan Felkel, Marketing Manager

It’s Never Too Late to Join the CXps Community

Did you miss the 2021 CXps Conference? No worries! You can join the CXps community whenever you’re ready to take the first steps to improving the client experience your firm delivers. There are several levels of membership, and your level of commitment and participation is completely up to you.

Join the CXps Community

Common Blunders Made by Marketing Teams

Posted by Full Sail Partners on April 28, 2021

What were they thinking? #SendNoods was a social media marketing campaign launched by Kraft foods in October 2020 to coincide with National Noodle Day to promote its famous macaroni and cheese. Back in 1985, Coca-Cola released a sweeter new formula known as “New Coke” to win back younger customers that switched to Pepsi only to be mocked for sacrificing its own identity. Then in 2010, Gap decided to redesign its beloved and established logo. After what must have been countless hours in meetings and who knows how much money, Gap released its new WordArt inspired logo. It caused a massive backlash from loyal customers and is known as one of the largest rebranding blunders in history. 

 

Whether your company is a big national brand or a small to medium sized business, everyone is prone to having a mishap when executing a marketing campaign. 

 

Perplexed by a blunder

Architecture and engineering firms are no different. Have you heard of the same firm submitting on the same proposal? Or, someone from your firm meeting with the same client the week before and you had no clue? 

 

However, it seems like many of these marketing snafus were avoidable if more due diligence was practiced. Reflecting upon the aforementioned marketing blunders, here are some common areas marketing teams overlook when creating an effective marketing campaign.  

 

Not Really Knowing Your Clients 

 

Thinking you know what your clients like and want can quickly upend any marketing effort before it begins. Because believe it or not, your assumptions are likely wrong. However, you can gain insight into your clients by practicing some due diligence by asking about feedback on previous marketing efforts and having conversations with key decision makers about their experience with your firm. What you thought your firm excelled at might actually be one of its biggest downfalls and this is something you surely do not want to promote as it will lead to future failures.  

 

At A/E firms it’s common to make assumptions about what’s really important to a client for a particular project. Your marketing and business development teams may craft an entire message campaign, including the proposal and presentation, based on those assumptions. What happens if you made the wrong assumption? Getting that feedback directly from the client helps to minimize the risk of making assumptions. 

 

Unclear Messaging 

 

Convincing a consumer to make a purchase is already difficult enough. Adding confusion with misleading or hard to comprehend information is for certain a marketing campaign killer. When creating your core messaging, you need to identify what problem you are solving with your product and how this benefits the end user. Additionally, this needs to be tested and optimized to resonate with your audience in a clear and concise fashion.  

 

Common in our industry is messaging that includes industry jargon and overusing acronyms. To ensure a more effective message, make sure the content can be understood by even those with no technical background. 

 

Using Bad (or No) Data 

 

Today, great marketing efforts are formulated around data. There is so much data out there and your firm probably collects and stores endless amounts of information about your clients, contacts, and projects. However, if your data is poorly organized and maintained, it’s likely old and misleading. In other words, bad data is just as bad if not worse than having no data.  

 

Having a robust CRM system, like Deltek Vantagepoint, will allow you to organize your data, and be able to analyze and find trends you can use to strengthen your marketing efforts. A CRM system also allows you to track what potential projects your firm is pursuing and contact interactions. This helps avoid the embarrassment of multiple people from your firm bidding on the same project! 

 

Testing 123... 

 

Great marketing campaigns are the result of trial and error. Even the brightest of marketing minds will agree that not all great ideas are effective. However, there are things that can be learned by testing that can be incorporated into a strong and impactful marketing campaign. Furthermore, most marketers use a A/B testing which uses two forms of something to learn which is more effective. This testing allows marketers to ensure their messaging resonates with their audience and does not offend anyone. 

 

Failing to Follow RFP Instructions  

 

In the AEC industry, many proposals are crafted with a focus on team qualifications rather than fee. Strong proposals can take countless hours and may never be “perfect.” The hope is that your client will read your proposal and select your team for the work. However, what if it never makes it to the review team?  

 

When a request for proposals is advertised, there are often fine-print details regarding the deliverable, such as font size, spacing, and page limitations. Even one page too many could disqualify your team from the review process. Before you put countless hours into that large, or small, proposal, be sure you read, reread, and understand the submittal details before getting started.   

 

Learning from Past Experiences 

 

Doing the same thing over and over again is considered insanity to many people. Well, if anything, it will probably drive you insane to continue to see the same poor results repeatedly. During the execution of a marketing campaign, it’s important to keep track of what is and isn’t working, and noting lessons learned that can be applied to future marketing efforts.   

 

Noting the results and best practices in a marketing campaign record is easy with Vantagepoint. This way your entire marketing and business development team can access and learn from the past experiences.  

 

Are You Willing to Share?  

 

Have you experienced a marketing blunder at your firm? Or, seen one in the industry? Share your experience in the comments below so we can learn from each other.

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Creating the Intentional Client Experience

Posted by Full Sail Partners on February 05, 2020

Intentional Experience

When it comes to your clients, building strong long-term relationships is priority. The quality of these relationships can make or break your business. Most importantly, clients desire an overall exceptional client experience. Two main factors should be considered when creating the optimal intentional experience for your clients. First, culture is a huge part of how a client feels when interacting with your company. Employees that are motivated and in good spirits provide great client service. Second, having an established process in place for your employees can lead to improved organization and consistency. Let’s take a deeper look at the intentional client experience and see how it benefits your company.

Intentional Client Experience Begins With a Plan

Some of the best client experiences simply begin with a good plan. One that is authentic and meaningful in your communication with your client is important. You can simply magnify the client experience through touchpoints that each add up to an overall exceptional client experience. Many clients these days expect more than the basic customer support. They want to feel significant and satisfied when they deal with your company. The intentional client experience has a clear mission with defined steps leading clients to have a great experience.

Intentional Client Experience Takes Being Client Centric

You want your clients to have a positive experience pre- and post-sale in order to drive repeat business. So not just offering great customer service but nurturing lasting relationships is tantamount to success. By understanding your clients and their needs, you can predict how they are going to react to certain things. This knowledge will help you figure out key touchpoints to keep those clients on track. You can look at client data to understand buying behaviors and to see their areas of interest and engagements. Intimately knowing your clients, you can also track places of opportunities to enhance client service and experience.

Intentional Client Experience Leads to Efficiency

The intentional experience leads to efficiency while prioritizing client experience. It reduces face-to-face interactions without compromising how the client is feeling. Using digital touchpoints, your company can skillfully keep clients happy. You can anticipate client needs and establish protocols. For example, if specific clients want to stay up to date on your company’s activities, then you can make sure they are signed up for notifications. In knowing exactly what your clients want, you save a lot of time.

Intentional Client Experience Ensures Positive Client Feedback

By creating a client tailored service, clients are getting what they want more quickly. Intentionally staying on top of client needs will lower the amount of negative comments and complaints a company may get. If your company receives complaints, taking these and tweaking your intentional pathway can certainly help your firm improve client satisfaction and promote positive feedback.

Maximize Revenue With Intentional Client Experience

The intentional client experience is an efficient, needs oriented and positive scenario for your clients which reduces frustrations among your employees. By eliminating opportunities for failure and reason for complaints, employees are more driven to create that amazing relationship with their clients. Satisfied employees that continue to offer fantastic customer service with an overall exceptional experience helps ensure clients continue to conduct business with your firm thus maximizing revenue. With constant advancements in determining client satisfaction such as the Client Feedback Tool, every company should be able to create the intentional client experience.

Blackbox Connector for CFT and Vision Webinar

Data Visualization and How it is Used

Posted by Full Sail Partners on January 22, 2020

chart graphic

Business Intelligence (BI) puts together business analytics, data mining, data visualization, technology resources along with the best practices to help companies make more data-driven decisions. Business intelligence can help businesses make better choices by displaying present and historical data in their business context. Analysts can use data visualization to provide performance and competitor benchmarks for a smoother and more efficiently run organization. Analysts can also detect market trends to boost sales or income more quickly. Making sure you are using BI and data visualization properly is important. Let’s look at how you can choose the right data visualizations for your company.

Temporal Visualizations

In the temporal category, data visualizations belong if they satisfy two conditions: they are linear, and they are one-dimensional. Temporal visualizations normally have lines that either stand alone or intersect with each other, with starting and ending time. Some common examples of data visualizations include scatter plots, time series sequences, timelines, line graphs, and polar area diagrams. These visualizations are usually pretty easy to recognize and understand. Picking the right visualization all depends on the kind of story you are trying to tell. When choosing a temporal visualization, your end goal should be comparing one or many value sets. This can help you easily show the low and high values of a data set.

Hierarchical Visualizations

In the hierarchical category, data visualizations are those that organize groups within larger groups. These are best used to display clusters of information, especially if they flow from one point to another. Typical hierarchical visualizations are tree diagrams, ring charts, and sunburst diagrams. Just like any type of data visualization, it is important that you are effectively telling a story with the graphics that you use. For this type, showing levels of importance coming from a single source is the main purpose of these visualizations. The only downside is that these graphs tend to be complex and sometimes difficult to read. The tree diagram is used most frequently because of its easy-to-follow linear path.

Multidimensional Visualizations

While linear data is easier to understand, sometimes you have the need to capture your audience’s attention. Multidimensional displays two or more different variables to create a 3D data visualization. These types of visualizations are scatter plots, pie charts, Venn diagrams, stacked bar graphs, and histograms. These visuals can break down a ton of data into key takeaways, making it easier to clearly identify what you are trying to get across. Multidimensional is used to compare data and parts of a whole and show relationships between two variables. With multidimensional data, you are able to choose different colors and shapes to really customize your graphic.

Data Visualization Makes an Impact

Choosing the right visualization for your data directly impacts how it gets across to the viewers. Your main goal should always be to properly tell a story with the graphics that you use. Data visualization allows you to display specific data in an eye-catching way leading to a successful conveyance of important and relevant information.

Blackbox Connector for Informer

Start the New Year with These Resolutions

Posted by Full Sail Partners on January 08, 2020

Checklist

Usually when you think of a New Year’s resolution, you think about a habit or trait that you find undesirable and want to improve upon to achieve a personal goal. However, a New Year’s resolution can apply to more than an individual. For business leaders, the start of a new year is the perfect time to make changes within their organization that they believe will increase the overall performance and success of the company. These changes are typically new initiatives for certain roles and departments.

So, what are the best initiatives for your firm to tackle for the new year? Fortunately, the team of Full Sail Partners’ consultants works with a wide variety of professional services clients and have been able to glean unique insight about the common challenges’ firms have experienced over the previous year. Based on these challenges, here is a list of New Year’s resolutions your professional firm may consider adopting.

Top New Year’s Resolutions for Professional Services Firms     

In no particular order, here are the New Year’s resolutions your professional services firm may consider enacting:

  • Clean up your favorite personal and global reports and searches
  • Find a business intelligence solution that can provide your firm with actionable insights
  • Set up a reminder one month prior to year-end for project and department managers to validate unbilled services
  • Ensure you are taking advantage of all the formatting options for Invoice Templates and review them to make sure that all are up to date with addresses, images, etc. 
  • Consider using Resource Planning for more than project budgeting for things like revenue projections and calculating earned value management
  • Embrace client feedback to improve relationships and create more repeat business
  • Make sure that Opportunities are only associated with one Regular Project Record and one Promo Project Record
  • Review your database for duplicate records and records that require updating
  • Have billable employees update their timesheets on a more frequent and consistent basis
  • Begin preparing to upgrade from Deltek Vision to Vantagepoint using this webinar series

Start the New Year off Right!

With the start of a new year, it’s common to reflect on the previous year to identify areas and things that went well and to evaluate what could have been done better. Looking forward, firm leaders need to pinpoint ways to improve future performance by establishing specific initiatives which are best for the firm’s needs. Therefore, start this year off right and implement change that will guarantee your and your firm’s future success!

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What is a CRM System and Why Your Firm Needs one?

Posted by Full Sail Partners on December 18, 2019

CRM Solutions

A CRM system, or Customer Relationship Management system, is a technology tool that allows you to track important details about your customers. Firms need to know which product or service the customer currently has and want the ability to monitor the customer’s buying journey and needs. A CRM system also helps support the firm’s overall goals and strategies within each department. Let’s take a better look at what a CRM system can do for your firm.

Create More Revenue with a CRM

Sales teams use a CRM to conduct research as well as find new leads for future opportunities. A CRM system offers an abundance of information that can increase productivity when it comes to generating new sales. The CRM system can be used to track client communications which enables sales representatives to build stronger relationships with their customers and create new streams of revenue that grow firm profits. Furthermore, a CRM system can provide interactive analytical tools that give the sales force an accurate insight into a customer’s interests and needs. Sales representatives can then have more productive conversations with their leads and continue to develop personal relationships.

Along with building stronger relationships, a CRM solution can help a firm figure out the most effective sales practices and use that information to better their sales team. Staying abreast of proven processes will keep your sales team up to date on the fastest and most effective way to move a lead to a sale. 

Work More Efficiently

Similar to sales, marketing can benefit tremendously from the use of a CRM system. First off, the relationship between the marketing team and sales team is crucial to ensure customer needs are being met. With everyone actively using a CRM system for customer information, sales and marketing results can be seen across the board. Communication between sales and marketing will improve since both teams will have access to the most relevant data.

A CRM system can also be used to track marketing campaign success. The marketing team can evaluate how effective different marketing campaigns were including the costs which can help determine the best use of marketing department funds. With this available data, the marketing team can additionally change certain parts of the campaigns and maybe personalize some better for certain customers.

Improve the Customer Experience

Making sure customers are satisfied with their experience with your firm is very important. The customer service team relies on being able to measure things such as customer retention, satisfaction, and what is and is not working. This data can be tracked using a CRM system. If a customer did not have a good experience, the cause of the problem can be determined, and customer service can figure out what needs to be done in the future to prevent that situation from happening again. This information can then be relayed back to the sales and marketing teams so they can fix the issue on their side.

Why a CRM System is Right for Your Firm!

To be successful in any business, working smarter and most efficiently is very important. A CRM system can provide your firm with the metrics and relevant data to see how well your firm is meeting customer needs. Additionally, a CRM system offers the most accurate and up to date information allowing all department teams to work together seamlessly and effectively. Are you ready to take advantage of a CRM system?

Grow Revenue with a CRM  

Streamline Your Business Processes with Deltek Vantagepoint

Posted by Full Sail Partners on October 23, 2019

Deltek Vantagepoint-1

Deltek strives to continually improve its products to ensure clients are best able to utilize the software.  To make it easier for you and your employees to take full advantage of Deltek Vantagepoint, changes have been made to the accounting, screen designer, billing, security, and project lifecycle features. These features are now effortless to use so let’s take a look at some and see how they help with efficiency.

Accounting and Billing

Improvements have been made to reduce error in the accounting and billing processes. The changes include features such as retaining last sessions information, a maximize button giving you more information, adding columns to transaction tabs, and much more. You no longer must select the modify tool to edit timesheet comments, and an all new Fees Tab works with billing phase grid. The transaction center also got an update allowing the transaction entry process to go smoother with billing. The settings that come along with accounting and billing have also been organized in a more logical way making it easier to navigate the system.

Security

Security is a big deal when it comes to client business information. Making sure that Deltek Vantagepoint provides maximum safety for data and information is a major concern so the security browser and module has been enhanced. Enhancements include role security in the browser, additive security model, fields secured on server for protection, and more navigation menu access rights. With the update, there are extra steps you can take to guarantee safety such as deleting security roles that are no longer being used. For more tips on how to maximize Deltek Vantagepoint check out this webinar.

Project Lifecycle

Project lifecycle is something you always want to monitor, and there are many benefits that Deltek Vantagepoint offers to create seamless transitions from different projects. This includes entire project lifecycle reporting, structural opportunities, and one record to track the entire project lifecycle. Similar to security, there are certain steps you can take to optimize opportunity convergence. You can now link any opportunities and project records that represent the same project making sure that each project is only linked to one opportunity. For more information check out this webinar.

CRM and Proposals

Customer Relationship Management (CRM) helps sales staff stay organized. Recently, clients and vendors have been combined into the Firm hub which allows you to track activities, contacts, address changes, etc. all in one place. The qualified statuses of contacts can also be checked to see progress and figure out what needs to be done to create a new customer. Additionally, Vantagepoint has a new drag and drop proposal builder. You can actually see what your proposal looks like as you build it. To see more that Deltek Vantagepoint can do with CRM and proposals check out this webinar.

Preparing for Deltek Vantagepoint

This new solution is based on Vision with reimagined features and capabilities that can help you streamline your business processes. When you are you ready to get started, we are here to help! For further details about what Deltek Vantagepoint has to offer, click on the on the link below to access our entire webinar series about Vantagepoint.

Deltek Vantagepoint

Improve Business Development with Technology

Posted by Full Sail Partners on September 25, 2019

Build Business

Business development can be a challenge especially when firms are already busy with day to day activities. Leaders must figure out what is worth putting effort and money into to get the pay-off they want. Fortunately, Deltek and Full Sail Partners offer many different solutions that are technology forward and can help make business development easier for you. Let’s take a look at some of these and see how they support business development.

Deltek Vantagepoint

Deltek has recently revamped Vision, creating a more powerful and user focused system that is designed for professional services firms. Deltek Vantagepoint can be used to improve productivity, increase profitability and make smarter business decisions. It also allows business development teams to quickly put together proposals that will give them an edge over the competition. So, by using Deltek Vantagepoint, you will have a platform that promotes business development with easy to use tools.

Blackbox Connector

Blackbox Connector provides the opportunity to connect Deltek Vision and Vantagepoint to 3rd party software. For business development purposes, Constant Contact and Mailchimp Blackbox Connectors will help make it easier to nurture relationships with potential new business. What is sent out via Constant Contact or Mailchimp is brought back into Vision or Vantagepoint with the Blackbox Connector making it convenient for you to track your marketing efforts which leads to new business.

Deltek PIM

Efficiency is one of the leading attributes to great business development. Deltek PIM offers your employees one place to access all your files across all aspects of your business. With all emails and documents in one place, it is simple to research and determine where new business might be found saving you a lot of discovery time. This can be an asset when trying to advance your firm’s business development.

Informer

Informer is a business intelligence tool which allows your firm to collect data and analyze it. Business intelligence provides insight you can use to make better business decisions and evaluate areas for business development. Visual options in dashboards can display a variety of charts and graphs which give you vital information. For instance, you can identify which clients have used your services the most and may require further assistance. Informer thus allows you to pinpoint business development potential.

Deltek Learning Zone

Deltek Learning Zone is a great resource to find out more about tools that can help your firm further its business development efforts. DLZ offers virtual live classes, self-paced classes, support videos, infographics, and many more ways to learn. You can find experts that have a lot of knowledge regarding the best way to target business development using Deltek products. This will help your firm plan a course of action for your business development strategy.

Making Business Development Easy

Time is a precious commodity to all firms. With the many offerings from Deltek and Full Sail Partners, your business development efforts can be handled more efficiently and effectively. It is crucial to target business development if you want to set your firm apart from the competition. Use these resources and stay on top of the business development game.

Deltek Vision Workflows

What’s Happening at Deltek Insight 2019?

Posted by Full Sail Partners on August 28, 2019

Deltek Insight 2019 Orange-1

Deltek Insight 2019 is just around the corner, and it is time to start making plans! This year the conference will be held in Orlando, Florida from November 18th through the 21st at the Gaylord Palms Resort & Convention Center. If you have been thinking about attending this year, but are just not sure, let’s take a look at some of the amazing reasons why you should attend.

Expand Your Understanding

Deltek offers so many products that can be beneficial to your business. At Insight, you can customize the events you attend to cater to your specific firm needs. Figuring out which sessions are best related to your firm needs allows you to get the most out of Insight and gain the knowledge required to take your business to the next level using Deltek products.

In addition, our experts from Full Sail Partners will be on-site leading sessions that will get you on the right track with some of the trickier Deltek products. If you are having trouble with configuration planning, Michael Kessler, PMP will be speaking on implementing projects and resource planning. If you want to learn more about implementing the Asset Management Module, join Kelly Duguette as she shows you how to enhance module usability. You can check out everything Full Sail Partners is doing at Insight 2019 here.

Finally, if you need a little more help with a certain area, you can meet with a Deltek expert who can assist you with whatever problem needs attention. You can set up a 1 on 1 meeting with an expert which will last around 45 minutes. These meetings are first come first serve and the slots fill up fast. Getting one on one expert advice provides new insight on your products and is another great reason to attend Deltek Insight. For more information about these sessions click here.

Mingle to Grow Your Network

With Insight being one of the largest conferences for Deltek users, the opportunity arises to connect and mingle with others in your field of work. You will have the chance to speak with people from around the world that you normally would not be able to meet. There will be plenty of time for learning and growth and collaborating with these people in your industry might help solve a problem you have mutually experienced. The Celebrate Insight event which takes place on Wednesday the 20th also offers tons of food and socializing with the rest of the Insight attendees. You will surely leave Deltek Insight with new solutions and awesome connections

Have an Experience Packed with Fun

Deltek Insight will kick off Monday, November 18th with a pre-conference workshop from Deltek University that will boost your knowledge. After that, there will be a general session where attendees will learn the schedule of what’s happening throughout the four days of Insight. In the evening, there will be a welcome reception where you can visit the sponsors’ booths to gather more information. Make sure to stop by the Full Sail Partners’ booth and see what we have been up to this year!

As mentioned before, the annual Deltek customer appreciation event, Celebrate Insight, is always the highlight of the conference. It will once again be a great event featuring dinner and drinks, concerts and games. With the party venue located in Florida, this year is something you are not going to want to miss.

Register Now for Deltek Insight 2019

With so much to look forward to this year at Deltek Insight, you’ll surely want to sign up! From the opportunities to network, to learning from experts, to having fun in Florida, it is worth attending this year! Register now, and we can’t wait see you there!

  Deltek Insight 2019

Why Your Firm Should Be Keeping Up with Technology

Posted by Full Sail Partners on August 07, 2019

Technology

In the business world, it is vital that your company stays ahead of the competition. Business leaders must consistently evaluate many things from the technology being used to the way the business is organized. While firms tend to spend a lot of money on business development activities, they focus less on technology advancements. This is a costly mistake since technology is rapidly changing and continues to provide solutions to many common business challenges. Let’s see why companies should prioritize digital innovation.

Worth the Cost

Businesses push back on investments in technology because of the cost to upgrade their current systems. However, they don’t consider the cost of their current software being outdated. Choosing to save that money and not invest in new and up-to-date software could lead to more problems down the road like hardware failure.

Even more significant, using outdated systems can be frustrating and lead to less productive employees and slower work production. Using current technology will promote productivity plus allow employees to learn what is new so they can benefit their customers. Keeping up with the growing technology can give companies the edge over others that are still using out-of-date systems.

Reducing Redundancy 

There are many software offerings available to reduce redundancies and improve employee efficiency and productivity. Firms first should find an application that will communicate with other systems they have in place. Employees should have an easy and effective way to get data from one place to another without having to import and export to different systems. Having a system that can interface with a client’s software can make it easier to manage data. Working with current software eliminates duplicate data which results in more work down the line.

Remote Access

As newer technology arises in the business world, mobility becomes an option for more employees. The ability to access corporate data while not in the office is essential to employee productivity. There is an additional impact on your team since data can be updated whenever creating real-time information. Furthermore, being able to work from wherever provides more flexibility to meet customer needs whenever they arise. Only the most current technology allows for these benefits.

Fostering Collaboration

Digital innovation promotes global collaboration. While businesses require collaboration, it is becoming increasingly difficult with more companies going global. By employing collaboration solutions, employees are able to share information real-time instead of storing it. Having the ability to share results instantly can improve employee relationships within teams located around the world.

Make Technology a Priority

Unsupported software and out-of-date hardware can cause data failure, but it also prevents businesses from being as productive as they could be. Pursuing digital innovation, companies can make sure they are on top of their games.  Up-to-date systems offering employee mobility ensures productivity and an exceptional customer experience. Prioritize technology for your firm.

   Increase Employee Productivity