Full Sail Partners Blog (68)

Can Your Firm Pass the IT Challenge?

Posted by Wes Renfroe on June 21, 2012

In today's world it's important to make sure your resources are effectively allocated and outsourced expenses are doing all they can to keep you ahead of the pack. No matter whether your IT support is outsourced, dedicated, or part-time, there are expectations your firm should have to ensure your Deltek database is properly managed. We invite you to take the IT challenge to see how you can improve. 

IT Challenge 1:

Question: 

Is your database being properly backed-up, tested, and verified? 


Answer:             

 
 

 

 

Common mistakes include:

  • A back-up is conducted, but the back-up wasn't tested and verified. Meaning it wasn't restored to verify the integrity of the database. Don't assume it will work just because there is a file!

  • A separate archive is not conducted on the following files linked to Vision: custom reports, images, and invoice templates. The data is only part of the back-up. 


Lesson Learned:       

 

Full Sail Partners has had dozens of clients that have come to us over the years thinking their data was properly backed-up yet to find the last good back-up did not include up-to-date data. Can your business afford this mistake? What would you do if you had no back-up at all due to corruption or failed standard operating procedure (SOP)? 

IT Challenge 2:

Questions:          

 

Do you have the latest Vision updates of your software version, service pack, and/or hotfixes?

Can your hardware support the latest version of Vision?


Answer:               

  







 

   

 

The current version is Vision 6.2 Service Pack 1 with Vision 7.0 set for general release in 3rd Quarter. The impact on your business includes:  

  • For firms running payroll, improper tax filings or withholdings can result when the latest tax information update is not applied.

  • Newer versions resolve known issues. Lack of updates can result in inefficiency and unnecessary errors.

  • New releases from Microsoft and other technology platforms can result in incompatibility. Software is an evolution and requires a dedicated resource.

  • Aging hardware may not support future versions of Vision. For the current hardware document requirements click here


Lesson Learned:              

  

 

     

Lack of infrastructure investment can result in increased future expenses. New features like download enhancements and grid view capabilities improve efficiency for your staff. Your enhancement requests are being addressed with each hotfix and new release. Being on the most current version provides your staff the ability to take advantage of these new features. In Deltek Vision 7.0, some of the new enhancements include: contract management, simplified security updates, custom info centers, and much more. 

IT Challenge 3:

Questions:   

Do you have a disaster recovery plan that includes off-site back-up? 


Answer:                   

 


 


 

In the event of a natural disaster or loss of your Vision server, it is important to be able to access your data at a remote location. Some potential scenarios to think about:

  • Make sure your back-up is not on the same server as the Vision server. A server failure can result in loss of your current system and back-up data.

  • Ensure that you have a back-up that is taken to a location outside of your building. If a disaster occurs at your current location, then again your current system and back-up is lost.


Lesson Learned:       

  

The best scenario is to have a back-up that is outside of your current city. Additionally, think about how you will restore the data should you lose your server to maintain business continuity and how long will it take you to restore.

Did You Pass the IT Challenge?

Full Sail Partners can assist you with any of these concerns to ensure your IT staff is providing your data the security your firm needs. In addition to these services, our hosting division can offload the expense of servers, peripheral software, redundant back-ups and allocation of resources to address your Vision IT needs. Our hosting professionals only provide hosting services for Deltek Vision and coordinate with Deltek support on known issues. This specialized expertise comes with years of hands-on experience and provides your organization a high level of confidence that your data is secure. Outsourcing your IT Management of Vision with Full Sail Partners allows your firm to focus on your core business, while we ensure your IT landscape is fully prepared.

To find out more about how Full Sail Partners' application hosting can ease your worries and save your firm money, visit our website. To speak to someone about these services, contact Scott Seal at sseal@fullsailpartners.com or 888.552.5535 x118. We look forward to relieving your IT worries and helping your firm Reach Full Sail!

Who Ya Gonna Call? ...for Deltek Vision Support?

Posted by Dale Busbey on June 12, 2012

Deltek SupportIn a recent survey conducted by Full Sail Partners, 33% of clients did not understand the services provided by Deltek support vs. Full Sail Partners. Additionally, some clients don't understand what a Deltek Partner is and the value a partner can provide. So let's address these questions. 

What is a Deltek Partner? 
Deltek partners with a wide range of companies that act as an extension of their business. These partners include Infrastructure Technology Companies, Independent Software Vendors, Resellers, Consulting Partners, CPA Accountant Networks, and Hosting Companies. Full Sail Partners is an authorized software reseller, consulting partner, and application hosting partner.

As a Deltek Partner, what is your relationship to our firm?
Clients might be assigned to a Deltek Partner to help manage the relationship.  The management of that relationship includes administering your annual maintenance contract, providing you consulting services, and serving as your Deltek liaison regarding upgrades, expansions, maintenance questions, or Deltek announcements.  As a Deltek Partner, we also believe it is important to educate our clients through local user groups and our free webinars.  

When would I call Deltek Support vs. calling Full Sail Partners, my Deltek Partner?
Deltek Customer Care Support is included as a part of your annual maintenance contract or your subscription.  As a part of your maintenance, Deltek Customer Care provides a forum and a knowledge base to answer technical questions.  When answers can’t be found through those avenues, support can be contacted via phone at 1-877-HLP-PROJ (1-877-457-7765) or through the web at http://support.deltek.com.  For example, if you receive an error message while using the software, experience a software defect or need troubleshooting, or have a technical software questions, support can provide you answers.  

If your question is related to how to use the software, best practices, training, implementation, customization, or hosting services then Full Sail Partners can assist.  When in doubt we encourage you to reach out to your consultant or your Account Manager at Full Sail, we can help direct you to the right resource.

Who is our Account Manager at Full Sail Partners?
As an Account Manager at Full Sail Partners, our role is responsible for directing your firm to the proper channel and identify the most skilled resources to address your question or concern. I f you need to contact us please email sales@fullsailpartners.com or call us at 888.552.5535. 

Still need further clarification?  Add a comment to start the dialogue regarding your Deltek Vision Support needs.

Mobile App for Deltek Vision Timesheet

Posted by Sarah Gonnella on June 08, 2012

Deltek Vision Mobile TimesheetDid you know you can enter your time into Deltek Vision from your iPhone or iPad?  I don’t know anyone that gets excited about filling in their timesheet, but the Deltek Vision Timesheet app allows me the ability to access my timesheet no matter where I am. For users that travel or are away from the office, it allows a convenient method to update your time on the fly.  Sorry, no more excuses for those on the road.

To set up the app, I searched “Deltek” from my iPhone app.  I clicked install and obtained my server name from my IT person to sync to my Deltek Vision database. The installation was simple.  The added security of a 4-digit pin also provides secure access to the app.  There is no syncing between my desktop and my phone. The information is automatically updated in real-time.

It’s easy to add a project to my timesheet and the favorite feature allows me to keep my frequently used projects. The project did, of course, have to be active and approved for use in processing.  With the iPhone 4s, I’m able to use the voice-to-text feature to speak my timesheet comments.  A very helpful feature when your drinking your morning coffee.  

Kudos to Deltek for this free, user-friendly app.  Now I can access my timesheet anywhere, anytime.

To check out more features and compatibility requirements, visit iTunes: http://bit.ly/Ki93E6

Deltek Vision iPhone Timesheet App Deltek Vision Mobile iPhone Timesheet App Deltek Vision Mobile iPhone Timesheet App Deltek Vision Mobile iPhone Timesheet App Deltek Vision Mobile iPhone Timesheet App

Update on 10/1/12:
For firms that need to access Deltek Vision for all applications via Mac, iPad, iPhone, Android any many other devices, check out Full Sail Partners' solution:Vision Unleashed.

Update on 2/25/13:
Deltek has a newer timesheet version available for iPhone and Android users. View this page for more information: Deltek Touch.

Full Sail Partners Launches Firm and Website

Posted by Sarah Gonnella on April 30, 2012

Full Sail Partners announces the launch of its firm and website. Visible online at www.fullsailpartners.com, the site illustrates the company’s client-centric philosophy and approach to business.

Full Sail Partners, a Deltek solutions provider, announces the launch of its firm and website on May 1, 2012. Although the firm is newly formed, the dynamic team is comprised of industry professionals that have serviced Deltek solutions for more than 20 years.

The company provides business consulting, technology solutions, and application hosting for Deltek Vision. Deltek is the leading global provider of enterprise software and information solutions for professional service firms and government contractors with more than 15,000 organizations and 1.9 million users in over 80 countries around the world. Deltek's ERP solution offers firms an integrated software product  to win more business, optimize resources, streamline operations, and deliver more profitable projects.

GraphicText ShipUnderFullSailKeeping your firm on course, embodies the purpose behind Full Sail. Utilizing Deltek Vision, Full Sail Partners helps firms navigate the business horizon in an ever changing environment. We provide firms the tools and visibility to operate at maximum efficiency to bring them under full sail.

The power behind every great company is their employees. "I am humbled by the employees that helped launch Full Sail Partners. The passion, dedication, and collaborative effort put forth by our staff to launch this endeavor demonstrates what already makes this firm great," stated President Kevin P. O'Connor.

"Symbolic of our corporate culture, the entire management team was involved in the branding exercise to launch our firm. Our goal is to provide a collaborative environment for the employees and a client-centric approach with our clients. One value add I'm looking forward to is our monthly webinar series with industry business experts," commented Sarah Gonnella. Full Sail used an award winning Atlanta-based branding firm, Quo Vadis, to develop its corporate brand.

Full Sail Partners services Deltek clients throughout the United States and is headquartered in Steamboat Springs, Colorado. For more information, contact info@fullsailpartners.com.

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