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The Full Sail Partners’ Vantagepoint Readiness Report remains the essential launchpad for any firm transitioning to Deltek Vantagepoint. This comprehensive tool is your guide to cleanup efforts and strategic planning as you consider the upgrade from Deltek Vision to Vantagepoint. It’s the perfect starting point for firms aiming to navigate the complexities of this process with confidence and clarity. 

Where to Begin 

Architecture, Engineering, and Construction (AEC) and professional services firms increasingly focus on Deltek Vantagepoint. The mix of excitement and hesitation surrounding the upgrade is palpable. At Full Sail Partners, we’ve developed solutions to help ease the transition. Our clients frequently address questions like: 

• “What do I need to do before the upgrade?”
• “When should we plan the upgrade?” 
• “How will the upgrade impact our business operations?” 

The answers vary based on your Deltek environment and the state of your data. That’s where the Vantagepoint Readiness Report comes in. 

Start with a High-Impact Tool 

As a Deltek Partner with over two decades of experience, Full Sail Partners has guided countless firms through upgrades, implementations, conversions, and migrations. Many firms begin their journey by exploring resources like our Preparing for Deltek Vantagepoint webinar series, the Deltek Readiness Portal, or the Client Assistance Program (CAP). While these are helpful, the Vantagepoint Readiness Report offers unique insights into your specific database. The report provides clear insights, identifies potential issues, and offers a detailed plan to address data cleanup and strategic planning before the upgrade. Here’s why this tool is invaluable: 

• Alleviate anxiety: Gain a clear plan for areas that need cleanup and attention, allowing you to start with confidence while managing other responsibilities.  

• Quick and easy database inventory: In just 30 minutes, the report highlights potential duplicates and irrelevant records, saving countless hours of manual effort.  
• Consulting time included: A Full Sail Partners’ consultant will spend an hour reviewing the report with your upgrade team, helping you digest findings and plan the next steps. 
• Eliminate manual steps: Save time with an automated inventory script, allowing your team to focus on preparing data and preview environments.   
• Tailored insights: Get a detailed view of your specific Deltek environment, going beyond generic resources. Your Full Sail Partners’ consultant will develop a customized plan based on your goals.  We will discuss what items are crucial to address before the upgrade, while other topics can be completed at any time, and sometimes helpful to revisit after the upgrade. We will also discuss opportunities to save the work created in your test environment and apply it to your live database. 
• Uncover hidden data: Identify data from unused modules that may require cleanup before upgrading.  
• Customized next steps: Every firm’s use of Deltek is unique; our consultants help prioritize actions specific to your needs. Learn what modules are included and those that are no longer available in Vantagepoint, and how to best move forward. Discuss the merging of several Vision info centers into Vantagepoint Hubs. For example, the merging of Vision clients and vendors into Vantagepoint firms. We provide best practices combining these info centers.  
• Trusted expertise: Count on Full Sail Partners to guide you through your Deltek journey with proven strategies and support. 

Maximize the Results 

The Vantagepoint Readiness Report identifies key areas that need attention or discussion before upgrading, ideally before obtaining a preview environment. The simple process involves running a script to generate a detailed Excel report. Here are some of the insights it provides: 

• Identifies potential duplicate vendors and clients
• Produces a list of workflows
• Compiles user-defined fields and grids
• Highlights custom report files in use 
• Flags duplicate columns across vendors, clients, leads, and contacts 
• Displays key formats for various info centers 
• Details labor cross charge, overhead allocation, and revenue generation settings 
• Shows database table sizes 
• Identifies unposted transactions, including timesheets and expense reports 
• Highlights plans non-compliant with Vantagepoint (iAccess) requirements 
• Flags info center numbering inconsistencies

Leverage Your Resources 

Investing in the right resources can transform a daunting project into a manageable task. The Vantagepoint Readiness Report is a prime example. With a typical turnaround time of about two weeks, depending on schedules, this tool provides clarity and direction. By rolling up your sleeves and letting the report do its magic, you can confidently identify and prioritize the next steps for your Vantagepoint upgrade. 

Let’s Get Started 

The Vantagepoint Readiness Report is just the beginning. Full Sail Partners offers a suite of additional resources to assist with your transition to Vantagepoint. Ready to take the next step? Let us know how we can help you make this year one of seamless upgrades and enhanced efficiency! 

As a Deltek representative, we have heard all kinds of misconceptions about Deltek Vantagepoint. Despite our monthly newsletters, webinar series, and continued communication, we are still speaking to firms that are confused or have been advised incorrect information about transitioning from Vision to Vantagepoint. Most are honest mistakes conveyed by all kinds of people. However, many of these "untruths" come from competitors spreading incorrect rumors so they can take advantage of your firm and convince you to leave Deltek. 

We need your help! Please send this blog to everyone at your firm. Share it with user groups you are involved with and other firms that you know use Deltek Vision. Below are the real facts about upgrading from Deltek Vision to Deltek Vantagepoint. Please help us to dispel the misconceptions.

What is Deltek Vantagepoint?

• Deltek's reimagined flagship project-based solution, the next version of Deltek Vision for architects, engineers, and other professional services businesses. 
• Designed to help you manage the entire project lifecycle better than before. 
• Based on feedback from Deltek customers over the past 10 years. 
• An intuitive, powerful solution that puts your people and projects at the center of your business so you can be more efficient, productive, and profitable. 

For executives or employees wanting to view the upcoming changes, we recommend checking out our hour-long monthly Deltek Vantagepoint demonstration. Additionally, our team has put together tons of resources to help firms including our Deltek Vantagepoint mini demonstrations. In each of these demos, viewers will see how Deltek Vantagepoint empowers the different roles within your firm. Each demo goes into detail on a specific feature of Vantagepoint, with each video being 4-20 minutes long. 

Dispelling the Misconceptions about Deltek Vantagepoint

Q: Is Deltek Vantagepoint a new product?

A: It is a continuation of the Vision product. Think Vision 10!

Q: Will our firm need to repurchase to move to Deltek Vantagepoint?

A: No! If you are current on maintenance, it is free. This does not mean upgrading to Vantagepoint should be done without a strategic plan in mind.

Q: How long will Deltek Vision continue to be supported?

A: The short answer is Deltek hasn't set a date.   

The long answer is that under the Deltek Support Assurance program, Deltek provides three distinct phases and levels of support: Active, Maintenance, and Sustaining. Even when the product moves to Maintenance and Sustaining Support, your firm is still supported and will have plenty of time to upgrade. The product is currently under Active Support, which means that software enhancements, hot fixes and service packs are supported. Maintenance Support still receives hot fixes for severity 1 issues and tax, legal and regulatory updates and lasts 12 months. Sustaining Support is where you still have access to all of the pervious fixes and service packs. Additionally, Deltek has stated they will give us at least a year's notice before moving it to Maintenance Support. So, that provides your firm plenty of time. 

Q: To get Deltek Vantagepoint, do I have to move to the cloud?

A: No! However, it might make sense, so reach out to your account manager if you are interested.

Q: Will Deltek Vantagepoint be available on-premise?

A: Yes!

Q: Will Deltek Vantagepoint require me to migrate my data?

A: No! Your data will move over. There are considerations due to the way that Vantagepoint handles data differently than Vision, especially if you have repurposed any info centers.  

Q: Will all of my user-defined fields and user-defined info centers move over?

A:  Yes!

Q: Will Vantagepoint contain the exact functionality as Vision 7.6?

A: No. The product is being reimagined and improved. There are certain areas that will not move forward. Please read on for more details.

Q: Can my firm request to upgrade to Deltek Vantagepoint and move next week?

A: We do not recommend that. There are considerations that need to be made. We highly recommend starting with reviewing Deltek and Full Sail Partners’ resources and requesting a Vantagepoint Upgrade Consultation. 

What Are My Options for Getting a Vantagepoint Test Environment?

For firms that are seeking to obtain a Vantagepoint test environment, the answer to this question depends on your current deployment method. Below are the options: 

My firm is hosted by Deltek Cloud or On-Premise: Visit the Vantagepoint Upgrade Resources page on the Deltek website, and scroll about three-quarters of the way down the page to the “Get Preview Environment” section of the page. 

My firm is hosted by Full Sail Partners: If your firm is hosted by Full Sail Partners, email your Account Manager or hosting@fullsailpartners.com. 

My firm is hosted by an external hosting provider: If your firm is hosted by an external hosting provider, request that your provider set up a test environment. If they have not set up a Vantagepoint environment before, then we recommend you reach out to Full Sail Partners or your partner of record. It might make sense to consider moving to Deltek's cloud, hosting permanently with Full Sail Partners, or utilizing Full Sail Partners' transition hosting service. Contact us if you are interested in any of these options. 

Keep in mind, the upgrade to Deltek Vantagepoint requires a new install and has new installment requirements. For on-premise clients, please check out our past webinar: Is Your Firm Technically Prepared for Deltek Vantagepoint? 

Who Do I Contact?

If your firm is seeking assistance with upgrading to Vantagepoint, our team is here to help. Request a Vantagepoint Upgrade Consultation. Additionally, here are other resources to know.     

Deltek Vantagepoint Resources Page: Please click here to check it out, and to clarify some distinct areas on this page, please read below: 

What is the Customer Assistance Program (CAP)? 

CAP is focused on helping Vision customers prepare for their upgrade to Vantagepoint. This is a complementary program for Deltek Vision customers. It runs for eight weeks, and you can have as many people as you want from your company participate. This program will cover specific upgrade topics and best practices. You will also be able to join live sessions with the experts to ask questions. You can register here for any of the sessions. The next sessions from Deltek in 2023 will be session 14 starting January 25, 2023, and session 15 starting April 19, 2023. 

What is the Vantagepoint Readiness Portal? 

The Vantagepoint Readiness Portal is your go-to resource for all things Vantagepoint. This portal includes videos, demonstrations, and presentations by Deltek experts to give you a perspective of how things have changed from Vision to Vantagepoint. This is the first step on your journey toward understanding Vantagepoint. There are also resources specifically for administrators including details about preview environments. The Portal has info about CAP too. To access the portal, just follow these simple steps: 

1. Log into the Deltek Learning Zone (DLZ) platform with your DLZ account credentials. 
2. On the opening Dashboard screen, use the “Enter Search keyword” feature to search for the “Readiness Portal.” 
3. The “Deltek Vantagepoint Readiness Portal” will come up as the top result for all Vision and Vantagepoint product users, and you can simply click to enroll and launch the portal. 
4. Once enrolled, you can access the portal at any time from your personal Learning Profile where it will appear on your “Courses” list. 

Deltek Vantagepoint Resources

Make sure to check out our webinar series about preparing for the upgrade to Deltek Vantagepoint. In this series, our team of consultants covers a variety of topics such as technical requirements, resource planning, and project management, new CRM functions, and the improved accounting interface. This webinar series page also includes demonstrations of Deltek Vantagepoint. If you prefer to read about the enhancements, check out all the articles we have posted about the enhancements Vantagepoint offers to firms that upgrade from Vision! 

Are you thinking about your Deltek Vantagepoint upgrade and what steps are required? If you haven't already, we recommend you take a look at Full Sail Partners’ 3-step process. An important fact to know is that Deltek has provided a conversion tool to allow all of your data to move over. No migration necessary. Does that mean I can move tomorrow? No, we do not recommend that. Just like with any upgrade, you need to make sure updates haven’t impacted your processes. This upgrade is a bit more extensive but rest assured Full Sail Partners has tools to make the process easier and more efficient. One of those tools is our Vantagepoint Transition Copy Scripts.

During the testing process, firms will need to address some key areas including workflows, saved searches, reports and configuration settings before moving forward with a production environment. Our Vantagepoint Transition Copy Scripts are a valuable resource to ensure the work you put into addressing issues doesn’t require rework when you move from test to test environment or to your final production environment. Let’s take a look at how this tool can help you with the upgrade process. 

Vantagepoint Preview Environment

Now that clean-up efforts have been identified and prioritized with the Vantagepoint Readiness Report, and clean-up efforts are nearing completion, it may be time to request a preview environment. Many firms are finding the upgrade process to be an opportune time to tidy-up data and fields that have been collected in Deltek Vision over the years. Here is the chance to get Vantagepoint started with best practices and processes.

Upon accessing a firm’s preview environment, you may notice that things look different. The data moves over from Vision to Vantagepoint, but some big areas are consolidated. For example, opportunities get consolidated into projects, and clients and vendors consolidate into the firm hub. As this takes place, you will see some field duplication. Fields may also be organized differently.

Vantagepoint Preview becomes Testing Environment

There are many changes that can be made in the testing environment. It’s important to know that any changes made - screen design properties, saved searches, reports, dashboard/dashparts, and more - will reset upon a preview refresh as well as go live. Full Sail Partners understands that this can be a burden on firms as they track and recreate each of the changes. Full Sail Partners' Transition Copy Scripts allow firms to retain these changes and eliminate redundancy and rework between each test upgrade and your your final conversion.

Below is a list of the available scripts in the transition copy script bundle:

Screen Designer:

• Design layout location for User Defined Fields
• Properties including: Hidden, Locked, Required Fields, Tool Tips
• Resource Planning Configuration

Security:

• Security user role for each employee
• Security options for each user role
• Email Configuration

• Private and Shared search options

Reports/Templates:

• Private and Shared reports with options and selection criteria
• Proposal templates

• Dashboard layout
• Dashpart widgets
• Dashpart calculations

• Hub Workflows
• Approval Engine Workflows

Newly Created Components and Values:

• Standard field values and labels
• Custom fields and labels
• Custom grids and labels
• Custom files
• Custom tabs
• Custom hubs
• Navigation tree

Some firms may have a manageable list of changes to address on their own, but we understand that firms with more complex data spend measurable resources getting the test environment just as needed. Below are some of the many reasons to use this impactful tool:

Utilize Your Resources

We understand that there are many other responsibilities needing to be addressed throughout the workday. Full Sail Partners' Transition Copy Scripts can alleviate the redundancy of Vantagepoint refreshes and live environment and spend your time more effectively.  

Wherever you may be in your Deltek journey, Full Sail Partners has additional resources to assist with the Vantagepoint upgrade. Let us help you get there the right way!

Usually when you think of a New Year’s resolution, you think about a habit or trait that you find undesirable and want to improve upon to achieve a personal goal. However, a New Year’s resolution can apply to more than an individual. For business leaders, the start of a new year is the perfect time to make changes within their organization that they believe will increase the overall performance and success of the company. These changes are typically new initiatives for certain roles and departments.

So, what are the best initiatives for your firm to tackle for the new year? Fortunately, the team of Full Sail Partners’ consultants works with a wide variety of professional services clients and have been able to glean unique insight about the common challenges’ firms have experienced over the previous year. Based on these challenges, here is a list of New Year’s resolutions your professional firm may consider adopting.

Top New Year’s Resolutions for Professional Services Firms     

In no particular order, here are the New Year’s resolutions your professional services firm may consider enacting:

• Clean up your favorite personal and global reports and searches
• Find a business intelligence solution that can provide your firm with actionable insights
• Set up a reminder one month prior to year-end for project and department managers to validate unbilled services
• Ensure you are taking advantage of all the formatting options for Invoice Templates and review them to make sure that all are up to date with addresses, images, etc. 
• Consider using Resource Planning for more than project budgeting for things like revenue projections and calculating earned value management
• Embrace client feedback to improve relationships and create more repeat business
• Make sure that Opportunities are only associated with one Regular Project Record and one Promo Project Record
• Review your database for duplicate records and records that require updating
• Have billable employees update their timesheets on a more frequent and consistent basis
• Begin preparing to upgrade from Deltek Vision to Vantagepoint using this webinar series

Start the New Year off Right!

With the start of a new year, it’s common to reflect on the previous year to identify areas and things that went well and to evaluate what could have been done better. Looking forward, firm leaders need to pinpoint ways to improve future performance by establishing specific initiatives which are best for the firm’s needs. Therefore, start this year off right and implement change that will guarantee your and your firm’s future success!

Year-End is coming! Don’t let year-end bring you down - create a plan and stick to it. A great way to start is by creating a checklist and calendar. Make sure your calendar includes all year-end deadlines: final AP and Expense payment processing, final timesheets due, and final bank reconciliation are all important items to include. Deltek issues a checklist yearly, and this is an excellent starting point to create the plan for your company. Once issued, it will be available on the Support Center site.

Top Items to Consider Adding to Your Year-End Checklist

• Reconcile all cash accounts – Post all transactions in Deltek Vantagepoint or Vision. Verify your general ledger balances match your bank statements. Make all adjustments as needed.
• Final Invoicing – Process all client invoices for the fiscal year.
• Review outstanding Accounts Receivables – Follow-up with clients who have outstanding accounts receivables beyond 30 days. Send past due statements and/or simply give them a call. Enter the results of your collection efforts in the comments section of Deltek Vantagepoint or Vision Invoice Review. Year-end is an excellent time to collect your outstanding receivables. If you determine there is uncollectable AR, be sure to write those invoices off.
• Review Unbilled detail - Time and expense transactions that cannot be invoiced to clients should be written off at this time.
• Fixed Assets – Fixed Assets are larger purchases that are made throughout the year (i.e. equipment, automobiles, furniture, computers, etc.). This is the time to make sure all fixed assets are reported on the balance sheet if they are still owned. If not, record the sale or disposal of these fixed assets. Additionally, verify the depreciation on your fixed assets as well and make any necessary adjustments.
• Employee Expenses and AP - Verify that all accounts payable vouchers have been recorded in Deltek Vantagepoint or Vision. Make your 401(k), SEP IRA, and Simple IRA contributions have been made, if you have not done so. Try and pay all your vendors and employee expense reports by year-end.
• Notes Payable - Verify notes payable (i.e. loans) amounts on your balance sheet match the statements from your lenders and make all adjustments as needed.
• W-9s – Order 1099 forms as soon as possible. Furthermore, make sure all W-9s from your vendors and/or contractors that have been paid $600 or more to throughout the year are on file. Don’t forget 1099s should be mailed on January 31st. 1099 forms can be purchased from most office supply stores, or you can order them for free from the IRS.
• W-2s – If you run payroll in Deltek Vantagepoint or Vision, order W-2 forms. W-2s should be mailed by January 31^st. W-2s can be purchased from most office supply stores.
• Budget for next year - Create your GL budget for 2019.

Communication and Organization is Key to Success

Make sure all in the firm know what their role is for year-end, i.e. when final timesheets and expense reports are due. Put a year-end process in place, create a manual and checklist to use yearly, and you’ll be ahead of the game next year! Please note: Deltek will be issuing year-end updates for Vision 7.6 and Vantagepoint. If you are on 7.5 or older, you must upgrade to a supported version to receive a 2019 year-end update. If you are still on Vision 7.5 or an older version, contact Full Sail Partners if you have questions about upgrading to Vision 7.6.

In the business world, it is vital that your company stays ahead of the competition. Business leaders must consistently evaluate many things from the technology being used to the way the business is organized. While firms tend to spend a lot of money on business development activities, they focus less on technology advancements. This is a costly mistake since technology is rapidly changing and continues to provide solutions to many common business challenges. Let’s see why companies should prioritize digital innovation.

Worth the Cost

Businesses push back on investments in technology because of the cost to upgrade their current systems. However, they don’t consider the cost of their current software being outdated. Choosing to save that money and not invest in new and up-to-date software could lead to more problems down the road like hardware failure.

Even more significant, using outdated systems can be frustrating and lead to less productive employees and slower work production. Using current technology will promote productivity plus allow employees to learn what is new so they can benefit their customers. Keeping up with the growing technology can give companies the edge over others that are still using out-of-date systems.

Reducing Redundancy 

There are many software offerings available to reduce redundancies and improve employee efficiency and productivity. Firms first should find an application that will communicate with other systems they have in place. Employees should have an easy and effective way to get data from one place to another without having to import and export to different systems. Having a system that can interface with a client’s software can make it easier to manage data. Working with current software eliminates duplicate data which results in more work down the line.

Remote Access

As newer technology arises in the business world, mobility becomes an option for more employees. The ability to access corporate data while not in the office is essential to employee productivity. There is an additional impact on your team since data can be updated whenever creating real-time information. Furthermore, being able to work from wherever provides more flexibility to meet customer needs whenever they arise. Only the most current technology allows for these benefits.

Fostering Collaboration

Digital innovation promotes global collaboration. While businesses require collaboration, it is becoming increasingly difficult with more companies going global. By employing collaboration solutions, employees are able to share information real-time instead of storing it. Having the ability to share results instantly can improve employee relationships within teams located around the world.

Make Technology a Priority

Unsupported software and out-of-date hardware can cause data failure, but it also prevents businesses from being as productive as they could be. Pursuing digital innovation, companies can make sure they are on top of their games.  Up-to-date systems offering employee mobility ensures productivity and an exceptional customer experience. Prioritize technology for your firm.

Have you ever wanted to learn how to get more out of your Deltek products? Well, Deltek has a solution for you! If you’re a go-getter, you’ll find the Deltek Learning Zone (DLZ) a great tool to expand your capabilities. Let’s take a look at how you can access what DLZ has to offer.

Gaining Access to the Deltek Learning Zone

Here’s some side information before we go to deep. For starters, Deltek Vantagepoint and Vision are offered in two versions. One being on-premise, which means your firm hosts Vantagepoint or Vision on their own servers. The other being software as a service (SaaS). This means your Deltek product is hosted in the cloud and maintained by Deltek IT staff which relieves your firm of the burden on maintaining your software and having to have hardware to store your data. So, why is this important?

If your firm is a SaaS Deltek client, there’s some good news! You have access to the DLZ at no additional charge. If your firm maintains their own Deltek database, you still have access to the DLZ. However, there is a nominal fee your firm will have to pay to gain access.

Benefits of the Deltek Learning Zone

For starters, the DLZ is a learning tool. It allows users to access information and training materials about the Deltek products your firm utilizes. These resources allow you to learn more about the products you use and how to maximize them to reap all the benefits to improve your work performance. But wait, there’s more!

Sure, you want to get the most out of the Deltek products you already have access to. However, is there an add-on module that can help your firm streamline more processes? Well, you probably know the answer is yes if you’re an avid Deltek user. But you may not be sure of how they work and how easy they are to use. Well, the DLZ offers a simple solution for you to learn how these additional modules work and how easy they are to navigate.

Even more, many Deltek Vision users are preparing to upgrade to the latest Deltek ERP, Vantagepoint. However, many people are hesitant to change which is a natural instinct. Therefore, the DLZ offers several training tools to help overcome fears and answer the questions you have before upgrading to Vantagepoint.

Here’s What is Offered in the Deltek Learning Zone

Deltek created DLZ with the core understanding that people learn in different ways. As a result, they created several ways for you to increase your knowledge and proficiency with your Deltek products. For starters, they organized the majority of the educational materials on a role-based library. Meaning that it’s easy to find the right materials and training information that is specific to your job at your firm.

Futhermore, one person might learn by reading a document or watching a video, while others may need a more interactive environment. The DLZ offers several types of training tools to help users of all skills and to meet the needs of how different individuals learn. When you log into the DLZ, you choose to register for an interactive class or download on-demand videos and documents to get instant answers to your challenges you experience on a daily basis.

Do More with the Deltek Learning Zone

If you haven’t explored what is offered in DLZ, you may want to start searching through the resources available. The reality is, you have created a career in the professional services industry and it’s likely you’ll be using Deltek products throughout your entire career. With that said, you should take a deep dive into the DLZ to see what new things you can learn to make yourself your firm’s go-to resource for any Deltek related questions.   

If you’re a Deltek user, you know how robust the products are. As such, it can be a daunting task to learn how to use all the capabilities that Deltek products offer. Well, it doesn’t have to be as overwhelming as you would think. The Deltek Learning Zone (DLZ) can help Deltek users get the most out of their Deltek product.

What is the Deltek Learning Zone?

The DLZ is a one-stop-shop that provides Deltek users with opportunities to learn from experts about Deltek products. More specifically, the DLZ contains numerous flexible educational options that allow you to learn at your own pace and in your own learning style. There are virtual live classes, self-paced learning classes, support videos, workflow and process infographics, as well as quick reference guides. Even more, Deltek has added a new hands-on training lab that allows Deltek users to practice in a test database.

What Are the Benefits of the Deltek Learning Zone?

There are a variety of benefits to using the DLZ:

• Offers a user-friendly interface that allows users to minimize clicks to launch an online learning platform which is in a secure environment and tracks your progress automatically.
• Provides an extensive content library that offers users a comprehensive collection of current content created by the people who design and build Deltek products.
• Allows Deltek users 24/7 access to learn in their preferred style at their convenience using online training techniques.
• Earns Deltek solution certifications proving you have mastered a Deltek product.

Maximize Your Deltek Investment

Start maximizing your firm’s investment in Deltek products with the DLZ. Using the DLZ, you too can become a Deltek expert and increase your ability to more effectively use Deltek products. Additionally, as new Deltek products are brought to bear like Vantagepoint, resources will be made available in the DLZ so there is no hiatus in learning. Let’s get learning!

Deltek rolled out its new customer support center on Monday, October 9^th, 2017. The support center has been improved allowing users to learn, connect and more effectively manage their experiences. Entering the Deltek Support Center after October 9^th, you now see a message that looks like this:

Deltek Support Center Welcome Screen

New Login Feature

There is a new login feature when using the enhanced support center. You will still navigate to the same URL that you previously used. Prior to the new help center, you would have seen a login button and an account assistance button. However, you will notice that, where the account assistance button used to be, it now says “Need Help?”

Deltek Support Center Login Screen

When you click on “Need Help?,” you now have the option to chat with someone. This feature offers the real-time ability to speak with a Deltek professional who can assist you. To access the chat, you will need to enter your email address and then click “Start a Chat.”

Deltek Support Center Login Assistance Screen

To get back to the login page from this page, you will need to click the silhouette  in the top right corner. This will enable you to log into the support center.

Stay Up to Date with Notifications

After logging in, you will receive the critical info pop-up announcing the new site. When you close this pop-up, or if you are logging in after the alert has been removed, you will immediately be presented with a list of notifications.

Deltek Support Center Notifications Popup

Key highlights of the notifications popup include:

• The notifications are equivalent to the old alerts and announcements section
• You can hide the notifications popup if you do not wish for it to popup every time you open the support center
• Global notifications are color coded: high (red), med (yellow) and low (green)
• You will only see alerts for the products that you own
• You can click on the number in the orange square at the top of the screen which indicates how many notifications there are if you choose to hide the notifications

Manage Your Deltek Support Center Account

In the upper right, you will see the gear icon. This icon allows you to open the “My Account” section. This is where you update your profile settings, and you can also see the current support plan you have.

Deltek Support Center Account Management Screen

The account management section allows you to change the following:

• Password
• Preferred language
• If you want or do not want to see notifications

Get Support for Your Deltek Products

The search bar offers you the ability to look for forums, posts and knowledge based articles using specific words or phrases. Everyone will see the learn and connect information boxes, and if you are an administrator, there will be an additional box that will be available. Below the information boxes are “Trending Topics,” which show the top ten articles for the products that you own for the last thirty days. You will only see the topics in this list that relate to the products that you own.

Deltek Support Center Main Page

Depending on the level of support you have, you will possibly see up to six icons. The icons you view are driven by permissions. If you can’t find the answer, submit a case. Deltek will then research your inquiry. Availability, however, depends on the type of service plan you have purchased. Here are the options you will see depending on your license agreements:

• Cloud Solutions- You will see this is if you own a Saas product. When clicking this icon, you will be able to choose the cloud solution you are needing help with. This will open a wide range of help topics specific to your needs.
• Initiate a Chat- This icon allows you to enter a chat with Deltek staff. Be sure to check the bottom of the chat page for specific hours of availability.
• Product Downloads- The Deltek Software Manager (DSM) is your central place to download all the Deltek products you own, including all service packs and hot fixes.
• Manage Cases- Here you can check the status, view details, and update your support cases. Previously called, “My Support Cases.”
• Purchase On-Demand - Deltek's “On-Demand Support” is available for situations that require brief, one-time access to our support experts for situations that are not covered by your annual maintenance fee.

If you have less than three icons available, they will not show. You can still access the available options by going to the upper left-hand corner of the screen and utilizing the menu to navigate to your desired destination.

Enjoy the New Deltek Support Center

As you can see, the new customer service center is not only user friendly, but it eliminates information that does not pertain to you. The updated service center’s ultimate goal is to help you continue to get the most out of your Deltek product. Click here for more information about the Deltek Support Center.