It’s time to break away from the chains of your desk, and get mobile with Deltek Touch Time & Expense, and Touch CRM 1.3. With these apps, both available in iTunes and in the Play Store, it is now easier than ever to research (and update) contact records, as well as capture expenses and track time on the go. Take advantage of the following features, and provide your staff with the most powerful remote tools and utilities to do their jobs to the fullest:

Deltek Touch Time & Expense 1.3:

• New Name, New Features, Same Reliability | In this release, expenses were added to the Touch Time application, and the application name has officially changed to ‘Touch Time and Expense’. No more waiting to manage timesheets and create expense reports. Avoid forgetting the details or losing receipts by entering as you go. Wherever your mobile device is, Touch Time & Expense follows.
  
  
• A Picture is Worth a Thousand Words | Touch Time and Expense allows you to create a new report, and then associate expense with that report. Take pictures of receipts, and upload them directly!
  
  
• Numerous User Experience and User Interface Upgrades | A number of improvements have been made to the application to improve your experience. Upgrades include:
  
  
  • A sliding menu to replace all tabs and provide quick access to Help and Log Out.
     
  • A menu button to allow you to perform specific tasks for timesheets and expense reports.
    
    
• Math is Hard, Let Your Apps Figure it Out | Touch Time & Expense allows you to select or update default transaction currency and exchange rate for an expense report. This screen, however, only displays if Multicurrency is enabled in Vision core.

Deltek Touch CRM 1.3:

• Touch Knows How to Push Your Buttons | Touch CRM now has buttons, with icons, to replace labels on certain screens. Examples of new buttons include:
  
  
  • ‘List Button’ - Tap this button to display options specific for the contacts, clients, and opportunities screens.
     
  • ‘Pen Button’ – Tapping this button allows you to edit contact, client, and opportunity information.
    
    
• No Mobile Limitations | Touch CRM allows you to search, edit, and add clients on the go. In addition, add or update Opportunities with the touch of a button.
   
• Syncing Made Easy | Touch CRM automatically syncs up with your Deltek Vision system, and allows you to create activities and calendar events on the desktop, and access them on your mobile device.
   
• Full Visibility | See user defined fields in contacts, clients, and opportunities. Additionally, Touch CRM 1.3 gives you the ability to view activities!
   
• It’s All One Touch Away | Make a phone call, send an email, or map an address with the touch of a button.
  
  
• And more | Interested in learning more about the features and functionality included in Touch 1.3? Reach out to us today for a demo, and start operating better!

Are you currently using the Touch applications? If so, respond below and let us know what your experience has been like so far.

The newest version of Deltek Vision (7.3) has been released, and along with it comes a new slew of powerful features and functionality. As always, operating on the newest version of Vision gives your firm the ability to manage better, achieve more, and improve your ability to better track your projects and efforts. Let’s take an overview glance of the new benefits.

Vision 7.3 Product Enhancement Synopsis

• Manage company paid credit cards | 7.3’s new credit card functionality streamlines cost accounting. Features include the ability to setup credit cards, import credit card charges, and reconcile credit cards.
• Expanded internationalization and localization features | New globalization functionality included in 7.3 gives your firm the tools needed to expand into new markets, and win more work!
• Improved compensation break out | Gain additional insights into fee structures with detailed compensation breakouts.
• Dashpart enhancements | Users can now choose which columns to include in info center dashparts; including user defined info center dashparts. Additionally, the dashpart can be populated with work breakdown structure level two or three record data.  Lastly, users can create an Invoice Review dashpart; providing a quick summary of outstanding receivables for chosen projects.
• Core CRM | Users can now edit activities directly in the grid. Many new text editor features have been improved; including highlighting misspelled words and the ability to add words to the spelling dictionary.  Enhancements to the Opportunity Forecast Report; including revenue allocation for fiscal years.
• And more | Interested in learning more about the features and functionality included in 7.3? Reach out to us today for a demo, and start operating better!

Is Your Firm Prepared for Deltek Vision 7.3?

Because of Microsoft’s de-support of Windows XP in April 2014, Deltek can no longer support the Windows XP client operating system beginning with Vision 7.3 and extending to future releases.

The following client operating systems will be supported for Vision 7.3:

• Windows 8 or 8.1
• Windows 7
• Windows Vista

Additionally, to use this new version you must ensure that .NET Framework 4.5 or 4.5.1 is installed. For more information on the .NET Framework and to determine how best to deploy the 4.5 or 4.5.1 release within your organization, please refer to the Microsoft web site at http://www.microsoft.com/net.

Often when discussing the benefits of using mobile CRM, we overlook just how powerful the tool actually is. You can literally leverage the power of a mobile CRM through every aspect of a client meeting or interaction. This is not hyperbole, but real life applicable benefits. Let’s break down the process of a meeting, and look at how technology can help you become a better professional:

On the way to meeting the client
I’m on the way to a meeting with a client and I can’t recall where their office is.

• I pull up my Vision Touch Mobile CRM application that allows me to look up the client or the contact and by clicking right on the address I can map my directions right to the office.
• If the address isn’t in there, I  update the information into my mobile CRM application to ensure the data is updated for upcoming marketing mailings or for other employees that might reach out to the same contact.

As I wait for the client to arrive

Just before I head into the meeting, I can also review previous meeting notes from myself or my co-workers who last visited the client.

• I previously asked my marketing team to add client research to client notes. So to prepare for my meeting, I review this information to assist me with our discussion.
• I review the list of past projects, and familiarize myself with similar clients that I might share with them.

Walking into this meeting I’m confident that I have a solid background and I’m more aware of where I still have gaps that need more information.  If any questions arise in the meeting, I have information right at my fingertips.

After the meeting, it’s time for action

When I’m leaving the meeting I pause to grab a cup of tea and add in any new contacts I met at the meeting.

• Because I can access custom fields in my Vision Touch Mobile CRM, I can add more than just new names. I can include their role and add any upcoming opportunities we discussed.
• In an effort to build more personal relationships, I fill in notes I learned about the client -- my contact loves to run, so I even add them to future marketing campaigns for a relay team we are organizing for a local industry charity event we are a sponsor of.

I take the time now to jot down my notes while they are fresh in my mind, as I know I won’t have time when I get back to the office.  So I pause now to make sure I add not only new contacts, but also notes regarding strategic information I gathered at the meeting before I forget what I heard. This information, because it’s entered in through my Mobile CRM, is sent directly to Vision and recorded for future review by me or others in my firm.

So what does this all mean?

I take my last sip while I add any reminders or follow-up activities and assign them to myself or others at the firm.  I don’t want to forget anything I promised to get back to the client on. I grab my keys and I head back to the office knowing that I’m doing what I can to move the relationship and opportunities along.

Sure, there are task lists, emails, note pads, and plenty of other ways I could keep track of these meeting notes. However, all of those are missing something that a Mobile CRM application such as Vision Touch CRM give me – the ability to not only track but also assign and share tasks and information with everyone else in my firm. With all the noise, meetings, and short amount of time I have in the day, there is no better way for me to collect these nuggets of gold from clients or the things I promised to follow up on during that meeting.

What does CRM Mean? CRM (Customer Relationship Management) is a solution that enables your firm to cultivate relationships and gain valuable insight in to marketing efforts. An integrated CRM solution brings together data from all data sources within an organization to provide a holistic real-time view of each customer or campaign. This real-time knowledge provides your team with the metrics and data needed to make informed decisions in a quick, yet calculated manner. 

What Does CRM Mean for My Firm 

A CRM system is truly something that each member of your team can benefit from. Examples of the benefits a CRM solution provides include: 

• Track client contact information | No need for the use of virtual cards or digging through outlook to find email signatures, a CRM allows your entire firm to store valuable customer information in one location.
• Monitor marketing campaigns and efforts | What good are your marketing efforts if you cannot track the results? Track the effectiveness of your efforts and campaigns to help better refine your message and target audience.
• Review past engagements | Utilize dashboards to easily track which messages, campaigns, and leads resulted in the highest wins.
• Access customer (or lead!) information, on the go | Never get left out in the cold again! Gain access to your customer information on the go! Readily available intelligence allows your business development staff to go out and produce, and track, results.

What does CRM mean for your SMB, and how can you use it to grow stronger? The answer is simple; a CRM solution means that as your business grows, and the associated contacts and connections grow with it, you have the ability to manage a myriad of relationships across your entire firm. Clients are the lifeblood of any professional services firm, and without a proper CRM solution in place, you are essentially ignoring an open wound. So how can your firm use CRM to manage an opportunity from concept to completion? Simple: 

• Pipeline and Cash-flow forecasting | Avoid rough patches and dry spouts by becoming intimately familiar with your pipeline of potential new business, and the value of your current projects.
• Track progress on current sales opportunities, review historical information on past opportunities | When speaking to a client or prospect, easily log details about the conversation for later follow-up. Tracking detailed information about interactions can allow you to win future work, based on often overlooked past experiences.
• Create milestones for each step of the project, and specify a target completion date | Tasks can be created and associated with each milestone within the project, so you have more granular control of what needs to be done, by whom, when.
• Comprehensive reporting allows deeper insight | Setup your marketing goals within your CRM and track status and progress quickly and easily.

It is important to not only track valuable customer data, but to do so in a way that promotes sharing amongst your team. Promote growth and sharing and consider taking your customer data in to the cloud with an all-in-one CRM solution that consolidates all of your information in to an easy to access system. Stop wasting valuable customer insights and information, and start impressing customers with your deep firm-wide knowledge about each relationship. 

So next time someone asks you ‘what does CRM mean’, you can tell them, “CRM means winning more work!” 

For years marketing professionals have been clamoring for a way to directly merge information from their Deltek Vision system to an InDesign template. For firms with Deltek Vision version 7.1 and higher, the wait is over! Creating InDesign Templates and merging information directly from Deltek Vision is simple, and is very similar to merging from Word, with some usability enhancement.  

Before we begin, you might be asking yourself, ‘What kind of functionality will InDesign merging include?’ To answer your question, we have highlighted some of the major areas below:

• Add fields and grids (including user defined!) to an InDesign template
• Format number, currency (projects only), and date fields in a template
• Merge data directly from an info center record into InDesign
• New ‘Select Projects’ function for Employee Resumes allows for more precise formatting of project examples on resumes within InDesign

So as you can see by the functionality, the ability to merge data directly from your Deltek Vision system to Adobe InDesign is going to allow your firm to easily deliver accurate, more consistent proposals through the industry standard desktop publishing software.

What exactly will we be able to merge?

If your information is in Vision, you can now export it out allowing your firm to merge the following documents from Deltek Vision to Adobe InDesign:

• Resumes
• Cover letters
• Project cut sheets
• References
• and much more from your Vision system 

Merge functionality includes the ability to pull information from tables, grids, custom Info Centers, and user defined fields.

What technical requirements are required?

In order to run a Deltek Vision merge to Adobe InDesign, you will need to be running a copy of Adobe InDesign CS5.5 or newer, installed on your local user directory. You will also need to be running a copy of Deltek Vision 7.1 or newer, with TDM enabled.

So what are the steps?

Setting up Deltek Vision to Adobe InDesign merge capabilities is surprisingly easy! The process requires five major steps, highlighted below.

1. Access the ‘Merge Templates’ section in Deltek Vision (Configuration>General>Merge Templates), this step may require you requesting additional privileges from your Vision administrator
2. Select the Info Center you would like this template to be associated to
3. Create or upload a new template. If creating a new template, please be aware that you will need to insert merge codes from the Vision Merge Code window
4. Open the ‘Custom Proposals’ Info Center, select the proposal you want to merge information out of, and link the new template to the merge function
5. Merge your information out of Vision!

So now that you know the basics of what Deltek Vision Adobe InDesign merge integration offers, we encourage you to get started. Should you or your team need further information, reach out to our team of CRM experts to assist. 

Every year in your conference planning meetings you agree to come away from the upcoming conference with concise, actionable intelligence. Instead, every year you come away with nothing but a big stack of business cards, and maybe some new LinkedIn connections. In this blog we are going to review how setting up a CRM marketing campaign can help you come away from your event with clearly defined goals and actions.

You can’t track a marketing campaign unless you create it. You can’t start tracking your marketing efforts until you start. Often we overlook tracking information from conferences and tradeshows because of how much time these events are already taking out of our hectic schedules. If you have already made the decision to attend, you need to get both feet wet. There is no way to justify not taking the time out of your day to create a detailed marketing campaign in your CRM.

Include as much detail as possible in this marketing campaign. Event location, registration dates, everything! This marketing campaign will become your holy grail for all things related to this conference. By doing so you create a centralized location where your entire firm knows to look for information related to this event – and heck, you probably save a few trees in the process.

Use your CRM system as a grocery list! We all know how hectic things can become before leaving for a conference or tradeshow. Nothing is worse than spending the night before the conference starts in a Kinkos trying to produce some brochures because you forgot to prepare them beforehand. Track important items through your CRM system and start your conference off right by showing up with everything you need!

The beauty of tracking your marketing tasks via your CRM software is that you can use a mobile solution such as Vision Unleashed to access your database, and update tasks as you go.

Track who you know will be there, and who you met! The whole point of going to these things is to make contacts, right? What good does a pocket full of business cards do if you fail to create actionable intelligence from the contact? Provide your entire company with visibility in to these contacts and track this information in your CRM.

Before the event, track those clients that you have verified will be in attendance. The name of the game is conference planning, right? So don’t be afraid to do a little planning! Be aggressive and proactive schedule some quick meet-ups with your clients. Grab a cup of coffee or invite them to lunch. By tracking this activity in CRM solution you are able to ensure that you are reaching out to as many clients as possible.

After the event, make sure to get all of your new contacts uploaded in to your system. Hopefully you talked you went beyond the typical conference small talk and discussed business opportunities with these soon to be clients. Track whatever actionable intelligence you have in the system. Add these new contacts to the appropriate mailing lists and groups so that they start receiving your targeted marketing materials.

If you were not setting up marketing campaigns in your CRM system before reading this article, I hope that you now see the error in your ways! The most powerful CRM systems, such as Deltek Vision, allow us to provide our entire firm with the data we gain from these events – do so, and maybe next time you are trying to get the expense approved to attend a conference, you won’t have such a hard time convincing your supervisor!

Full Sail Partners, a Deltek Premier Partner, is pleased to announce its recent hire of Stacey Ho, CPSM who will join the Full Sail team as a CRM Consultant. Within this role, Stacey will provide CRM consulting to Deltek Vision users. Her proven background supporting firms through CRM implementations and understanding of firm-wide marketing processes and procedures will ensure Full Sail Partners continues to provide clients with the most knowledgeable professionals the industry offers.

"I am excited to join the team and further support services marketers looking to connect and grow their firms,” said Stacey Ho, CPSM. “I love seeing my peers grow with firms by working smarter and loving their jobs more because they finally have more time to truly strategize and win good work. With Full Sail Partners well-rounded team it will allow me to take my knowledge and capabilities even further.”

Stacey Ho comes to Full Sail Partners with more than 15 years of experience in the A/E/C industry. Most recently, as the owner of Stacey Ho Marketing, LLC, she worked with clients as their Marketing Information Systems Strategist. In this role, Stacey was able to assist project-based firms elevate the role of the marketing team by helping them with processes and procedures to help achieve the firm-wide marketing plan. Further, she helped marketers to develop and implement internal systems and tools that can capture, store, and retrieve information useful in preparing sales proposals. Stacey has worked in various marketing positions in firms including Kennedy/Jenks Consultants, David Evans and Associates, and Century West Engineering.

Stacey Ho’s appointment comes shortly after the one year anniversary of Full Sail Partners. "As the economy rebounds, Full Sail Partners looks to assist our clients in the process of efficiently expanding their businesses," said Sarah Gonnella, Vice President at Full Sail Partners. "Stacey's depth of experience, leadership acumen, and track record of success are exactly what the company needs for its next major phase of growth."

For more information, please contact Full Sail Partners’ Marketing Communications Department at or leave a comment below.

Activities provide a greater way to gain visibility into communication efforts across the firm about a client. They provide a detailed view of what is going on with a project/firm/opportunity and are critical for providing team backup and covering your backside.  You are probably aware of three main ways to create activities in Deltek Vision – Manually (slow), Using MODI (faster but limited), and CMO (even faster but costs more $$).  The innovation team here at Full Sail Partners has developed a fourth way, the fastest, easiest, most convenient way to create activities so far:  Just do your timesheet and let the activities be created for you! 

The way it works is quite simple, just enter your hours, as well as, a detailed comment regarding work done for a project on your timesheet and make sure the first character in the comment is a tilde symbol (~).  Save your entry and close your Deltek Vision timesheet.  Overnight all the timesheets will be scanned and those that start with the special character will have activities generated for them.  Additionally the leading character will be changed from the tilde to a carot (^) to signal that an activity has been created for this entry.  Once your Deltek Vision timesheets are closed out and before billing is run all special characters are removed. 

So just by adding one additional character to my timesheet, this: 

Becomes this:

This is a great way for you to “kill two birds with one stone” (well maim them maybe) – Keeping your timesheet up-to-date and relevant (making accounting happy) and providing the CYA and team insight into your progress on the project (making management happy). Want to learn more about this and other Full Sail Partners solutions?

One of the most important tasks within any organization is lead management.  It is vital for the sales staff to have the most comprehensive and up to date information available on a new lead.  With this information the sales or marketing team can seamlessly follow the Lead qualification processes established by your firm.  Once it has been established that a Lead is a qualified prospect, it is time to convert the lead into a company, opportunity and/or contact.

Did you know that you don’t have to create each record in the respective info centers and enter the same information over and over?  Vision can use the information from the Leads Info Center to create the Company, Opportunity and Contacts records in a few easy steps.  Here is how it works… In the lead info center menu, there is a “Convert” option. 

By choosing this option, you will receive a dialogue box that is defaulted to qualify the lead.  There is also the option to disqualify a lead if need be, but we will focus on lead qualification. 

Within the dialogue box you will have the option to convert the information entered into the Leads info center over to a company, contact or opportunity.  You may only want to convert this lead to a contact or maybe you only want to have them set up in the company and contact info centers, you can do so by checking only the radial button next to those options. 

You may also want to associate this lead with the corresponding Marketing Campaign that brought you the Lead.   The appropriate campaign may be selected from the drop down box at the bottom of the dialogue box. 

Once you have checked the appropriate options and associated the Lead with a marketing campaign (if appropriate), you will select the ok button.  Vision will create a new Company, Contact and Opportunity for this Lead.  All the corresponding information such as Company name, address, phone number, e-mail address, company  type, etc for this Lead will be copied into the fields in the new records created in the Company, Contacts and/or Opportunity info centers you have selected. 

Your company now has all of the lead management information necessary to track this client in the Client Info Center, including associating the new contact record with the company.  Within the newly created opportunity is all the vital data your sales team will need to engage and move forward with the sales process.  The transfer of this information has been done without the need to manually copy and paste between the info centers.  Vision has copied the information for you within seconds and the focus can now turn from qualifying the Lead to managing the sales process and closing the deal.  

Learn more about Deltek Vision CRM.

In today’s day and age of fast changing technology, firms must stay abreast of all available solutions to better compete with competition, and win work. Since the ‘great recession’ of 2009, competition on winning work has increased exponentially. Successful firms have combated this increased competition by staying current with technology, and using well thought out techniques to win projects. Included below are five tips that will help your firm better impress clients, and ultimately win more work.

1. Collaboratively share information with your project team. When responding to a client request / RFP, sharing data can become a cumbersome task in itself when working with remote teaming partners or staff. Often, the ability to seamlessly coordinate tasks/assignments, or share large files amongst your team can be the difference in winning or losing the work. To avoid these types of hiccups, leverage collaborative sharing tools such as Deltek Kona to keep your project team on the same page. Deltek Kona allows users to share files, and schedule important dates, seamlessly as though the users were all working in the same centralized office. You will be amazed at how Kona will empower your project team!
    
2. Hasten your proposals process through the use of templates. Unfortunately, many times firms will find out a about a project that they are a perfect fit for days before the due date. These time restrictions can ensnare the proposal process and make it difficult to respond sufficiently. Empower your marketing/business development department by creating templates that will allow you to export your information from Deltek Vision CRM to Microsoft Word or InDesign. This will allow you to streamline the proposal process, and concentrate on the areas of the proposal that require custom attention.
    
3. Avoid boring old PowerPoint presentation. Many firms make it to the short-list process only to utterly disappoint the client through the use of a boring, stale PowerPoint presentation. If you are unable to separate yourself from your competition, you are not doing your best to win projects. PowerPoint has been around since the late 1990’s, and sadly a large majority of presentations look like they came out of that same era. By using presentation software such as Prezi or PreZentit, your firm can immediately stand apart from your competition. With that said, don’t forget the importance of impressing the client by being personable and demonstrating your understanding the project. Overly relying on the use of presentation software is one of the quickest ways to lose a client’s attention.
    
4. Use a CRM solution to track relationships. We have all heard the saying, “It’s not what you know, but who you know!” This begs the question; does your firm know who it knows? If you are not tracking your relationships through CRM software such as Deltek Vision, then you are simply throwing darts at a board, blindfolded. A CRM solution will allow you to track who you know, recent conversations, and other important relationship data such as birthdays or anniversaries. This type of knowledge insight is important for creating meaningful relationships between your company, and your clients.
    
5. Optimize information for smart devices. If you own a smart device, and you have not optimized your marketing contact the device, you are not working smart! You never know when, or where, you might bump in to a perspective client. If you are unable to demonstrate your firms expertise at the drop of a hat, expect to lose out on a lot of potential work. Your firms website should be optimized for smart devices (iPhones, Androids, Tablets, Everything!) allowing you to be ready to show off how great your firm is, at a moment’s notice! In addition to optimizing your website for these smart devices, take the initiative to pre-load content on to your smart phone, in case you are unable to get internet service! By doing this, you will not only impress the client with all of your great works, but you will also demonstrate your ability to think ahead and be ready for the unexpected.
   
   If your firm is utilizing Deltek Vision CRM, make sure to check out Vision Unleashed. Vision Unleashed will allow you to access your full Vision system on teh go, from a mobile device. It also allows MAC users to access Vision without the need for running parallels or bootcamp. This allows MAC users to utilize their workstation to it maximum potential without dedicating resources to addition process just to access Vision!

I hope you learned something from this blog. Some of these technologies or techniques might seem obvious, but unfortunately many times it’s the obvious omissions that cause us to lose out on winning new work. If you use any of the concepts highlighted in this blog, make sure to comment below and let us know. We love to hear success stories!

Once you win your next project, make sure to review these project management concepts.