Full Sail Partners Blog (12)

The Best Business Intelligence (BI) Tool for Deltek Vantagepoint Users

Posted by Timothy Burns on March 01, 2023

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One of the topics that keeps arising from the Deltek user base is utilizing business intelligence (BI) tools. Firms are seeking out BI tools for different reasons, but all are looking to provide further analysis and visibility to employees within the firm. Some of the key products firms are investigating include Power BI to Tableau to Informer. So, what is the best BI tool for Deltek Vantagepoint users? Let’s dive in and discuss why firms are searching out BI tools and discuss what we have found to be the best solution. 

Clients Want More

The Deltek Vantagepoint product is robust and provides many out-of-the-box visuals and dashboards, but there are some further capabilities that require users to turn to a BI tool. Some of the most common features include: 

  • Report upon any table or field not just pre-selected datasets 

  • Create visuals combining different hubs or tables (For example, Project and GL Reports) 

  • Enhance drilldown capabilities from a visual

  • Combine outside data from payroll, marketing solutions, etc. 

  • Track against goals, KPIs, and industry benchmarks 

Why Entrinsik Informer Stands Out Amongst Other Business Intelligence Solutions 

  1. Out-of-the-Box Standards– No more starting from scratch and spending months and even years building out something that could be available to you day one. Our team has built what we call the gold standard, a starting point for project-based firms. On the first meeting, our team will show you how your data looks in our out-of-the-box datasets, visuals and dashboards. We will then work with your team to tweak datasets to your definitions and work with you to validate the data. Our gold standard includes visuals from the executive down to the employee and every role in between. 

  2. Reduce Burden on IT – Deploying a BI tool can be cumbersome for technology teams. Our streamlined approach to deploy a BI solution saves time and resources. Most tools require in-depth database programming skillsets, such as SQL. One of the key benefits of Entrinsik Informer is its intuitive and user-friendly capabilities, including dataset and visual design. Informer also scales to meet the needs of organizations as they grow and evolve, so companies do not have to sweat about the future.  

  3. Integrated Security with Deltek Vantagepoint  – Informer utilizes the same security protocols utilized with your Deltek product streamlining the login process. A key advantage is user security data can be assigned in Deltek. As an example, when users are disabled within your Deltek product, they are also disabled within Informer. 

  4. Drilldown Capabilities is Built-in– Informer offers built-in drilldowns to transactional data on visuals. The drilldowns are automatically configured on visuals. In other BI tools, it is just another thing you have to design, but not in Informer. 

  5. Cloud Compatible  – Deltek users in the cloud need not worry. Another benefit of Entrinsik Informer is that it is Deltek cloud compatible by using FLEX direct database access.  

  6. Combine Outside Data – Users can combine multiple outside data sources. For example, firms can bring in payroll data or other third-party solution data for further analysis.

  7. Send Reports and Alerts Based on Conditions – Informer allows users to tap into their data and email certain filtered views to internal or external recipients. Emails and alerts can be scheduled on any conditional criteria. For example, as Project Managers utilize 80% of their budget, an email can be sent with a link to their dashboard and a breakdown of time on their project.

  8. Schedule Data Updates On-Demand– Users can schedule data to be refreshed on-demand or at specific time intervals. Datasets can also be scheduled at separate intervals. Some BI tools lack this flexibility, and all data is refreshed at one time. For example, opportunities may be updated every two hours, projects updated nightly, and income statements updated monthly after postings.

  9. Mobile Accessibility – Dashboards can be viewed on-the-go on any mobile device. One of the key differentiators between Entrinsik Informer and other BI tools is its drilldown capability. Informer content is automatically configured for mobile viewing without any additional development.

  10. Easily Create Firm Documents – Informer is designed to be user-friendly and easy to use, even for those without technical expertise. With Informer templates, firms can automate manual form and template creation with ease. Examples include firm invoices, fee proposals, custom reports, and more. Templates are highly customizable and won’t break when Deltek Vision or Vantagepoint is updated, allowing the template to be used well into the future.

See Informer in Action

Entrinsik Informer provides a combination of ease of use, customization, integration, speed, affordability, and scalability that sets it apart from other business intelligence tools on the market. If you are ready to see more, we recommend checking out this previously presented demonstration webinar to see highlights of the capabilities of the product. Power BI, Tableau, and Informer each offer unique features, but our clients believe Deltek users will find Informer to be the best business intelligence tool option. Click the image below to watch our webinar providing a more in-depth analysis of the capabilities of each of these products and learn what the future holds for BI tools. 

 

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No Cost? No Catch? No Way! Discover the Truth About Deltek Vantagepoint Planning

Posted by Rana Blair on February 27, 2023

 

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Deltek Vantagepoint features a free Planning tool that is available for use by EVERY user on ANY type of project. That’s right! The Vantagepoint Project Planning application is free with Back Office and ready to use without additional licensing costs! 

Your team can enjoy the benefits of using a modern project planning tool with no messy integrations or boring training sessions. With just a few steps, your firm can go from looking in the rearview mirror to careening toward excellence using a modern predictive planning tool. Just open the software, get a little Best Practices assistance from your friendly Deltek Vantagepoint Planning Consultant, and get users trained. Then watch how it improves awareness and performance. 

Login now and you can access… 

  • Plans for any Project Charge Type. 
  • Overhead Projects – Wonder where the IT time goes? Use the Plan to review JTD Spending on Labor and Expenses! 
  • Promotional Projects – Need to be conscious of the spend on pursuing projects? Create a plan to set expectations and monitor spending! 
  • Regular Projects – Set up the plan and budget for resources and review at any time.

Contract Information 

Planning provides users with key information on the contract values stored in the Contract Management section of the Project. When the Contract is updated in the project, it is updated in the plan automatically! WOW! 
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Labor JTD Review and ETC Planning 

Using the plan to view JTD Labor and enter the remaining hours needed to complete the work is simple and provides immediate feedback on the expected total hours. 

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This information automatically calculates dollars spent and projected at Billing or Cost values and generates a forecast of project performance. 

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Planning for Expenses and Consultants 

Expense & Consultant budgets can be planned in dollars, and like the Labor, the posted amounts are updated in the plan automatically. 

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Visibility EVERYWHERE! 

Viewing project performance in the plan effectively replaces the boring black & white reporting we’ve been forced to use all these years! It’s so exciting!  

Want to keep your reports? You can have them at no extra charge. The data from the plans can be used in most Project reports by simply changing the Budget Details to Project Planning Budget and choosing the right columns. 

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But Wait, There’s More!  

Want a reporting tool that updates automatically when your plan changes? You can have it! See the same information from the plan in a colorful Deltek Vantagepoint Dashboard! Just wow! 

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Do you feel like you must choose between the Budget tool and the Planning application? Well, you can have both! Review Planned Data next to Budget data in the new Vantagepoint Project Review. Accountants can have their place and Project Managers can too! 

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And there’s even more! Implementing use of the Planning tool allows your firm to extend the investment with Planning Resource and Budget Alerts. Planning data can even be used to streamline and validate Timesheet Entries. 

All This for ZERO Easy Payments 

Let’s review the features you get for ZERO Easy Payments! 

  1. Labor, Consultant, and Expense Planning  
  1. Planning by Employee and Generic Resource 
  1. Real-time Labor visibility (including unposted time!) 
  1. Data Visibility in applications, reports, dashboards 

How Can So Much Be Free? 

It’s simple, the tool has been scaled to fit the current needs of firms of all sizes. Adoption of the basic tool is easy, and the benefits easily recognized. Today, you can dabble in the Planning tool with little investment. And when you are ready for more, simply add licenses without losing any of the momentum you have achieved. 

What is included in the licensed Vantagepoint Planning and Resource Management application? 

As of Vantagepoint 5.5, features available to licensed users fall into four categories: 

  • Usability Features 
    • Schedule Tab with exportable Gantt chart 
    • Schedule (Task) Dependencies  
    • Planning Subrows to display Planned and Actual values for Hours, Cost, Billing in time scale periods 
    • Planning Assignments displayed on the Employee Card 
    • Bulk Redistribution of Hours and Variance Spreading 
  • System Extensions 
    • Project Pursuit Stages 
    • Revenue Forecast Application 
    • Estimated Fee and Probability fields 
    • Planning Exports 
  • Visibility 
    • Project Planning Reports 
    • Planning Dashparts such as My Upcoming Assignments  
    • Resource Planning Data in the Calendar Timesheet 
  • Resource Management  
    • Resource View, Project View, and Reporting 
    • Generic Assignments Dashparts 

Getting So Much for So Little 

You might be wondering, “How can so much come for so little?” It’s simple, the tool has been scaled to fit your needs now and in the future. Today, you can dabble in the Planning tool with little investment or risk. And when you are ready for more, simply add licenses without losing any of the momentum you have achieved. 

Whether your firm has zero or hundreds of licenses for Deltek Vantagepoint Resource Planning, the need to manage project performance is universal. The steps for input and maintenance are all the same regardless of how far you want to take the data.  Act Now!  Get started with Planning today!  

 

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Tips for Finding and Preparing for a Great Consultant

Posted by Cate Phillips on February 16, 2023

 

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In the world of Deltek, leveraging a consultant is a common practice. For many firms it makes perfect sense to rely on expertise from those that have been through it before…especially when we are talking about a heavy lift project like upgrading from Vision to Vantagepoint. Previously, I discussed the importance of following processes and preparation when it comes to business development in this blog. So, this time, I want to talk about some tips you can use to create a process which your firm can follow for selecting and preparing for a successful Deltek consulting engagement. 

Just to set the stage for the discussion, as February is Black History Month, one of my favorite things to do is to teach my kids as much as I can about black historical figures and those that I’m certain are paving history right now. I learned about a Nigerian man named Aliko Dangote who is the wealthiest man in all of Africa. And obviously, with the similarities between us, I think I’m likely on the path to becoming a billionaire too.  

We both like to work 12+ hour days and start at about 5am. He has been awarded “most powerful man in Africa” several times by Forbes, and I have often been revered as the “most powerful woman in my family,” mainly by those I am bossing around. See how Aliko and I are almost twins? But really, recognizing a figure like Aliko is a great segue to discuss how to find and prepare for a great consulting relationship. 

Find a Smarty Pants Consultant 

Reflecting upon this story, a huge takeaway is that Aliko has been known to say that “he always hires people that are smarter than him.” Yes, we might immediately infer that Deltek consultants are more knowledgeable than the typical System Administrator or CFO when it comes to the areas they specialize in. It makes sense that a person that works in their career for even as many as 5-10 firms using the same software still doesn’t have the experience that someone who works with as many as 5-10 firms a day/week. Clearly exposure matters.  

Build Your Internal Team 

Interestingly, my boss, Sarah Gonnella, VP of Marketing and Sales for our firm, recently shared with me that she often looks for people that are different than her for her team. She believes that it’s wise to leverage strengths, acknowledge weaknesses, and collaborate a lot. I imagine Aliko would agree with her. Often the people that I believe are smarter than me, are also different than me.  

When you build an internal team for hiring a consultant for a complex project you should ensure: 

  • You have the right business areas represented. 
  • You all know each other’s strengths and weaknesses. 
  • Everyone involved is super smart. 
  • There is trust. 

Processes Everywhere 

Ok, before you think I am getting carried away here, I don’t mean that you should overthink everything and micromanage your team to death. Aliko hires smart people because humans are not robots, and it’s not possible to systematize everything. The important processes to have involved are: 

  • Feedback: Embrace honesty! Tell the consultant how he or she is doing, tell each other how it’s going, look for gaps that allow for continuous improvement. 
  • Needs assessment: What do we need? Does the consultant have a process for learning our needs? 
  • Roadmaps: Where are we all headed? How will we know we are on the right track? 
  • Testing: Testing without knowing what success looks like is fruitless, and yeah, go ahead and document the tests.  
  • Check the Facts: Before you get sucked into black and white thinking, remember all the times that a solution was found in the gray. Find comfort when it feels overwhelming or stressful that sometimes the greatest things must trod through some discomfort along the way.  

Flexibility Rules 

The best teams can roll with the punches, and complex projects have a lot of unknowns. Don’t hire a consultant that doesn’t understand that. Technology should support business processes. Yes, tech has limitations. You need a consultant that can meet you where you need to be met, and he or she needs to be creative to solve problems. If you are interviewing a consultant, and he or she is too committed to a rigorous process that isn’t somewhat fluid, be wary. I am pretty sure that Aliko would feel the same way about flexibility because it is smart. 

Change Management 

If your consultant and/or your internal team are not talking about managing the change involved in a complex project, that needs to be addressed right now. There isn’t really any more to say about that. Great leaders like Aliko understand that this is vital to success. Change management is key; software is only as successful as its users are…it has to be used.  

Celebrate, Document and Evaluate 

In wrapping up this blog article, I am reminded of a few other key components to think about when your firm is involved with finding and preparing for a great consultant. Don’t forget to celebrate, document future phases, and study the mistakes for next time. Lastly, always remember these wise words from Aliko Dangote: “In the journey to success, tenacity of purpose is supreme.”  

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What to Look for in a CRM Consultant

Posted by Sarah Gonnella on February 09, 2023

 

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The other day I had a prospect call looking for a CRM (Client Relationship Management) software, but what he found was a CRM Consultant vs. a “salesperson.” Don’t get me wrong, I absolutely want to sell software…to the right fitting firm. As with most calls, this caller wanted to set up a time for a demonstration.  

However, without understanding the prospect's challenges, and ultimately how the software will help the client’s marketing strategy, a demonstration is futile. A CRM system isn’t a magic bullet. So, when you are looking for new CRM software, it’s important to also evaluate who will assist you beyond the sale. Below is what to look for in a CRM Consultant: 

A Results-Oriented CRM Consultant Identifies Firm Needs

When speaking to a client or potential client, a CRM Consultant asks probing questions to evaluate the firm’s current processes, its challenges, and ultimately what the client is looking to accomplish. As a CRM Consultant, it’s important to understand the firm’s level of sophistication related to marketing processes and measurement. Just like a growing baby, each firm is at a different growth stage.  

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A baby must learn to roll over, crawl, stand, walk, and then run, and so must a firm. You can’t expect to immediately start running. Some firms’ processes are advanced despite the fact that they have no CRM system. Others have no processes at all. A firm must start somewhere. So as a consultant, it’s important to understand the firm’s marketing maturity before establishing a CRM implementation for that firm.  

During the above-mentioned call, the prospect was a little taken aback when I told him that our system wasn’t the right fit for his needs. Ultimately, he was looking for another type of software. Although it ended up not being a lead, the prospect was thankful for my honesty as I took the time to understand what his firm needed and helped guide him down a better search path. 

A Vigilant CRM Consultant Engages Key Players Throughout Implementation

After establishing needs, it’s important to make sure you have the right players. As outlined in this previous blog article, 8 Reasons for a Successful Implementation, it’s important to ensure executive buy-in during the sales process. Just as important is having the right CRM champion, and with an ERP (Enterprise Resource Planning) system, it’s important to get finance involved.  

All these key players must be a part of not only the implementation but also the sales process. When involvement from any of these roles is lacking, the likelihood of success is lessened. It is the role of the CRM Consultant to make sure that these key players are established from the beginning and do their part through the implementation. These key people play a huge part in the rollout of the system and must also engage other end users to ensure all departments, divisions, markets, and offices are represented. 

It is the Duty of a CRM Consultant to Look to the Future

When going through an implementation, a misconception that many firms have is that once the implementation is complete, so is the development of your CRM. Well, what worked today won’t necessarily work tomorrow. As your marketing strategy and the competitive landscape change, your CRM system must continue to evolve.  

Your CRM Consultant should look to resolve short-term and long-term needs, as well as think about strategic marketing plans. For example, do you plan to open a new office, go into a new market, or start a new service line? A CRM Consultant is there to guide your firm on metrics that would be valuable to access your marketing traction. 

Your CRM Consultant Should Be a Strategic Partner

A CRM Consultant should be more than a trainer or a vendor. Treating one as such is a common mistake made by firms seeking to hire a CRM Consultant. So how do you know if you have a consultant or a vendor?  

If we look at the basic definition of a vendor, “a person or company offering something for sale,” we can see there is no value added beyond the sale. Whereas a consultant is “a person who provides expert advice professionally.” A value-added CRM Consultant should have a background in marketing and be able to help your firm adapt the system to your marketing strategy.  

A consultant will: 

  • Ask strategic questions to better understand your business needs. 
  • Provide best practices and facilitate your company in adapting the system to gain insight into metrics that matter. 
  • Go beyond showing you how to just use the system.
  • Help you learn how to increase user adoption.
  • Look at ways to improve your business and your clients.
  • Understand your industry. 

Bonus: The consultant uses the system in his or her own business. 

Ultimately, your CRM Consultant should be a partner that understands your business needs and be someone you can rely on to help you as new needs arise. If your firm is looking to improve its CRM processes or looking for a CRM system, be sure to check out Full Sail Partners’ CRM resources page. These resources include mini demonstrations, webinars, whitepapers, and more.

 

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Seamless Integration Between Deltek Vantagepoint and ADP Workforce Now

Posted by Jennifer Wilson on February 02, 2023

02-02-23_ADPWorkforceNow_BannerAs a project management software, Deltek Vantagepoint offers many capabilities for managing projects and teams. One of the most important aspects of managing a project is ensuring that the team is able to work together seamlessly. This is where Deltek Vantagepoint's integration with ADP Workforce Now comes in. 

ADP Workforce Now is a human resources management system that offers a variety of features for managing employee data. By integrating Deltek Vantagepoint with ADP Workforce Now, organizations can take advantage of both systems' capabilities to manage projects and people more effectively. 

From the moment of first hire, you can keep your employee data in sync with the ADP Workforce Now Connector for Deltek Vantagepoint. This allows for a single source of truth with the need for only a one-time data entry occurrence. 

The integration between Deltek Vantagepoint and ADP Workforce Now allows organizations to: 

  • View employee data from both systems in one place 
  • Update employee information in both systems from one central location 
  • Create and manage employee profiles from either system 

One Source of Truth for Core Employee Information 

With this integration, there is one single source of truth for the origin or updates of core employee information. By having one point of entry, duplication of entry and possibility of errors is reduced.   

Because ADP has a self-service portal, employees can update information as they need to in their record, and the Blackbox Connector will pick up the changes on the next scheduled synchronization, which is set based on your business needs.   

If an update to a single employee record is needed sooner than the scheduled synchronization, then that record can be synchronized on demand via a Workflow button within the Employees Hub in Deltek Vantagepoint. 

You Decide What Information Is Mapped Between Systems 

With the initial setup process, you will assist with a mapping exercise that will determine which fields in ADP are mapped to their respective fields within Deltek Vantagepoint. If there is a field within ADP that has a respective field within Vantagepoint then the Blackbox Connector can pick it up. Example standard mappings include: 

  • Workers in ADP are inserted or updated within the Employees Hub in Deltek Vantagepoint. 
  • Degrees in ADP can be mapped to the Degrees/Education grid within Vantagepoint. 
  • Skills in ADP can be mapped to the Skills grid in Vantagepoint. 
  • Licenses in ADP map to the Licenses grid in Vantagepoint. 
  • Emergency contacts are mapped to the Emergency contacts grid in Vantagepoint.   
  • PTO balances can be taken from ADP and mapped into Vantagepoint.  
  • Cash Disbursement GL entries can also be retrieved from ADP and put into Vantagepoint. This process can also automate the upload of payroll data to ADP. 

Easily Adapts as Your Business Adapts 

As your business evolves, no code changes are needed. If you add custom fields or change relationships between ADP columns and Deltek Vantagepoint columns, dynamic mapping is available within the Blackbox Connector. This drag and drop process includes advanced mapping capabilities if they are needed. 

No More Flat Files with This API-Driven Connector 

The Blackbox Connector connects ADP and Deltek Vantagepoint via API. This means that all Employee synchronizations are done electronically, which eliminates the need for flat files and overnight processes. To restrict the impact on your system, only records that are newly created or changed within ADP are brought across during synchronization. Your synchronization can be scheduled multiple times per day. 

The Benefits Are Clear 

The benefits of the Blackbox Connector between ADP Workforce Now and Deltek Vantagepoint are clear: 

  • By having a single source of truth, duplication of entry and errors are reduced.   
  • With the interval based scheduled or on demand synchronizations, you stay up to date with your staff information. 
  • This enterprise grade technology is being offered at reasonable prices and comes with the full support of the Full Sail Partners’ team of Deltek experts. 
  • The Blackbox Connector is also future-proof which alleviates any fear of upgrades or changes. All of that is handled for you.   

The integration between these two systems makes it easy for organizations to manage their projects and teams more effectively. By being able to view and update employee information in one central location, organizations can save time and resources. 

To see the Deltek Vantagepoint Blackbox Connector for ADP Workforce Now in action click the image below. 

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Leveraging the Client Engagement Lifecycle to Drive Results

Posted by Lindsay Diven on January 26, 2023

01-27-23_ClientEngagement_BannerEngaging clients is essential to any business, but it can be difficult to know where to start. However, by understanding the client engagement lifecycle, businesses can develop a process for engaging clients that leads to long-term relationships. 

What is the Client Engagement Lifecycle 

In every sales transaction, buyers (or clients) go on a journey that begins the moment they decide they need services and continues to when the contract is eventually signed. This is called the client engagement lifecycle. And you can imagine this as a funnel with the following phases: 

  • Attract 
  • Nurture 
  • Convert 
  • Grow 

A prospect is initially attracted to your firm and starts at the top of the funnel and goes through each phase until eventually you are providing services for them.  

Client Engagement Lifecycle Stages 

Now let’s go through each client engagement lifecycle stage in a little more detail.  

Attract

The client engagement lifecycle begins when you bring in new prospects. You can think of this as the top of the funnel. During this stage, it’s important to identify your target markets and personas such as project managers, facility managers, and/or directors that will be interested in your services.  

To do this, you’ll want to create marketing content and promotions that resonate with these key personas. The goal is to attract them to your firm using your expertise and/or answering their questions.  

The marketing content can be varied. It could range from written blogs to videos, webinars and podcasts. You just want to make sure the content is relevant to your target markets and personas and helps them solve common obstacles within their industry. 

Sales and technical staff will usually have little-to-no engagement in this stage of the lifecycle.  

Nurture

Once prospects have been attracted to your firm with your attract-type content, it’s important to maintain the prospects’ interests so they stay in the funnel. This is typically done through digital efforts like email marketing and offline efforts through phone calls and networking events.  

Knowing what content has sparked and sustained this interest is important so you can produce new content to continue to drive awareness. Additionally, the original content that brought them into the funnel should leave them with unanswered questions. 

During this stage, familiarity with the content which first attracted the prospects will help you determine questions they might now have. Your new content should be more specific to answer these questions with fact-based information that also communicates your expertise. Email campaigns provide a great avenue to share this fresh content. 

Your sales managers or technical team members may also follow up with the prospects to ask further questions and make introductions to your firm and its services. 

Convert

As your prospects move from the attract and through the nurture phases, it’s now time to get those prospects to make a conscious decision to move further. This is not to say they were not interested in your services before, but rather the content that you have been sharing has made them recognize you are a trusted authority and a subject matter expert. 

This stage is when specific, offline conversations need to begin, and you should convert these prospects into advocates. For professional services firms, this means that your technical staff may be meeting with the prospects over the phone or in meetings to talk about a specific project. The conversations are turning to either a request for proposal and/or proposing specific services.  

The content produced in this phase supports proposals, presentations, and other sales-related documents to close the sale!  

Grow

Congratulations, you now have new clients in your funnel. This is the stage where you will foster the ability to provide additional services to your clients. 

The tricky thing here is creating content that will be important to your clients in the future. For some clients, this is a few months down the road, and for others, a year or more. A great tool to use is a monthly or quarterly newsletter for sharing your newly created content to create new opportunities. 

Using the Client Engagement Lifecycle to Your Advantage 

Understanding the client engagement lifecycle for your specific firm and targeted markets works as an advantage for your marketing and business development efforts. When you identify your client engagement lifecycle for a specific market or persona such as a facilities director for a University Campus.  

You can then begin to create marketing content that specifically appeals to that facilities director. This specific content strategy will work to attract the right type of prospects and generate leads for your firm.  

The client engagement lifecycle is a valuable tool for businesses to use when developing their client engagement strategy. 

Wrapping it All Up 

The client engagement lifecycle is a process that businesses use to manage and improve their relationships with clients. It typically includes stages such as attract, nurture, convert, and grow. By understanding and leveraging each stage of the client engagement lifecycle, businesses can drive results by identifying opportunities for improvement and developing strategies to increase client satisfaction and loyalty. This can lead to increased revenue, repeat business, and improved overall performance. 

To learn more about content marketing strategies for each stage of the client engagement lifecycle, click the image below for our series. 

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Top Talent Acquisition KPIs

Posted by Tasia Grant, PHR on January 19, 2023

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Have you heard of doing a temperature check to help you gauge the health of your relationships? While Employee Engagement Surveys are temperature checks for the Employer-Employee relationship, equally important is the Employer-Candidate (Talent Acquisition) relationship. Key Performance Indicators (KPIs) are great ways to measure the effectiveness of a company’s recruitment process.  

To stay competitive in the Professional Services industry talent market for 2023, HR professionals and business leaders are reevaluating their recruiting strategies. Determining your company’s top talent acquisition KPIs is an effective way to identify critical strategies. KPIs provide data to recruiters and HR professionals on areas of improvement and show the value and ROI for specific recruitment actions. So, what are some popular talent acquisition KPIs for this year? Let’s look at 5 top talent acquisition KPIs for 2023. 

1. Time to Hire 

Unlike the Time to Fill, which measures the number of days it takes to fill an open position from the date a job requisition is posted to the date a new hire accepts the position, the formula for the Time to Hire is the day they accept the job minus the day the recruiter first contacts the candidate. According to the 2020-2021 Recruitment & Retention Report of AEC Firms, “most firms (56%) need between 30 and 60 days to hire. According to each firm’s listed recruitment and retention metrics, the median time it takes to hire a candidate is 43 days. This is higher than the U.S. average of 36 days according to SHRM’s Talent Acquisition Benchmarking Report, which is common for a technical sector like the AEC industry.” However, statistics show that the best candidates are off the market in 10 days, so employers are trying to streamline their hiring processes, trim down the number of candidate interviews and firm up their candidate evaluation process to make more timely and efficient hiring decisions.  

2. Application Completion Rates 

Calculating the Time to Hire requires that candidates are able to successfully complete their applications. The number of completed applications by prospective employees shows how well a company’s application process is set up. A poorly designed application process is either too long, too cumbersome, or too complex. Research has shown that as much as 73% of candidates will abandon a job application if it is taking too long to complete.  

Furthermore, longer applications are directly correlated to higher costs per applicant. According to Recruiter.com, an application that takes less than 5 minutes to complete costs around $4 per applicant. When the application takes 15 minutes to complete, the cost-per-applicant rises to $13.85, which is 65% more than the shorter application process. Consider these steps to improve your application completion rates: 

  • Evaluate your abandoned applications to determine the most frequent points of the drop-off in the applications.   
  • Ensure your application process is easily accessible and user-friendly. Almost 90% of job seekers will use their mobile phones when searching for new job opportunities. Most candidates are anxiously looking to start their new opportunity, so too many steps and obstacles create a delay in the process, so they will just move on to the companies that have less delay in their time to fill. 
  • Keep questions to a minimum. Save more detailed, position-related questions for the interview. On the application ask identifying, work history, and availability questions like the candidate’s contact details, availability, and work preferences (the location, number of days, and shifts they would be available to work).  

3. Sourcing Efficiency 

The sourcing channel metric gives insight into the effectiveness of a company’s sourcing channels. The formula for calculating sourcing effectiveness is (the total number of hires via the channel /total number of applications via the channel) x 100. For example, if you get 100 applications via LinkedIn and 12 hires, then your sourcing efficiency would be 12/100 x 100 = 12%. It is important to understand the difference between determining your sourcing channels’ Source of Applications efficiency versus their Source of Hire efficiency.   

This brings into question if the company values quantity or quality. According to a study posted on Jobvite.com, job boards yield the highest percentage of applicants, but the lowest percentage of actual hires. It also revealed that the most effective sourcing channels are internal hiring (18X more effective) and referrals (5X more effective). You’ve heard the phrase “consider the source.” This 100% applies to the talent acquisition process.  

4. Offer Acceptance Rate 

Sometimes the issue is not that you can’t find enough qualified or top-tier candidates to extend offers to, but that not enough are accepting your company’s offers. The formula for calculating the offer acceptance rate is (the number of accepted job offers/the number of all offers) x 100. According to an article in Inc. magazine, 5 reasons candidates reject job offers are: 

  • You’re too slow. 
  • You didn’t make a good impression. 
  • Your job description doesn’t match the role. 
  • You unknowingly raised a red flag. 
  • They just weren’t that into you. 

Basically, the longer you keep a candidate waiting, the more they will question their interest in your position and your interest in them. This also gives the candidate time to re-think if they even want to leave their current position. Often, managers have the mindset that it is the candidate’s job to impress them because the candidate is the job seeker, however, the hiring managers need to remember that they are the employee seeker and want to acquire the best talent available. Companies also have a need to fill a vacancy, and just as they have choices, candidates have choices as well.  

Yes, companies are encouraged to make their job descriptions stand out by highlighting the company culture and company benefits, but the actual description of the job duties needs to be as accurate and as detailed as possible so as not to be misleading. You do not want candidates to feel like they have experienced a bait-and-switch during the interview process. Sometimes there are even factors that the company has no control over.  

As an example, the culture of the company or nature of the position may have been revealed in the interview process or job offer process that confirmed for certain candidates that either the company wasn’t a good fit for them or that they weren’t a good fit for the position. The hardest truth to accept is that sometimes candidates simply lose interest in your company, which results in them moving on. The candidates may not communicate this with the company to avoid any awkwardness, so they keep the door open to receive an offer even though they are not intending on accepting. 

5. Candidate Net Promoter Score (NPS) 

The NPS is the number of people who promote the company minus the number of those who detract from the company. Promoters are candidates and former employees who speak positively about their experience with the company and would recommend employment there. Detractors are those that provide negative feedback and cause potential candidates to question their interest in the position and/or company. This illustrates the importance of ensuring that an employee has a positive full life-cycle experience at a company, from application to termination (whether voluntary or involuntary). Also, it is a reminder to be mindful and professional with all candidates, whether they move forward in the process or not. 

Is it Time to Re-Visit Recruitment Strategies?  

So, which recruitment strategies yield the top talent your firm needs to ensure future success?  

By using these key performance indicators in their recruiting metrics, firm leaders can evaluate which strategies are worth keeping and which are not beneficial. Need help with deciding which talent acquisition KPIs to focus on? Full Sail Partners can help with our HR Consulting Services. 

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Going Paperless with Deltek Vantagepoint

Posted by Terri Agnew, CPA on January 12, 2023
2023_Going Paperless with DVP_BannerAs we kick off the New Year, many people make resolutions. Some people create personal resolutions like exercising more or saving money for a vacation and some create professional resolutions such as striving for a promotion. Many firms also set organizational resolutions, usually called goals. Common goals are to improve profitability or implement more efficient processes. One goal that can both improve profitability and create efficiencies in an organization is to go paperless in your accounting department.   

Does your firm have a goal to go paperless? Going paperless or at least striving to significantly reduce paper in your organization can benefit a firm in the following ways: 

  • Cost reductions – One obvious item is the reduced expense of the paper itself, but other items could include a reduction of printer ink, file folders, file cabinets, and storage rental to save records. If going paperless includes paying vendors by EFT, as discussed below, the expense reduction can also include the cost of check stock, envelopes, and postage to mail checks.   
  • Efficiencies gained – Many firms spend time printing reports, invoices, and checks and then have to manage to distribute these items and sometimes track that items have been returned. Eliminating printing these items and allowing the system to “manage the distribution” will streamline the process.   

Here are some examples of how Deltek Vantagepoint can help you get your firm to go paperless! 

Utilize Deltek’s AP Approval Process  

One of the first tools you can utilize to assist your firm in going paperless is to implement the AP Approval process. If your firm is currently routing invoices around the office in a file folder and tracking which invoices are “out for approval,” the AP approval will significantly help your firm! The AP Approval process allows firms to approve consultant or trade invoices within the system based on your firm’s approval philosophy. The approval workflow is very flexible, meaning you can route invoices based on a variety of options such as the vendor, project being charged, purchase order criteria if used, or to a specific employee. The workflow can also have multiple steps, such as having secondary approvals based on the dollar amount of the voucher.   

The first step of the AP Approval process is to attach the invoice electronically to the voucher. Therefore, it is recommended that the firm requests all invoices be sent to an email box, eliminating paper invoices even coming in the door! The system will track which step each approval is at, at any given time, so your AP staff will not have to track which invoices have been approved or which ones they need to track down. The AP Approval process is the first step to getting the accounts payable process to be paperless. 

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Pay Vendors by ACH/EFT 

Paying vendors electronically by ACH/EFT is the most efficient method of payment processing. Electronic payments will eliminate the need for check stock, envelopes, copies of checks, and file cabinets for storage, not to mention adding efficiency to the payment process.  It is best practice to request banking information as well as a contact to email the payment remittance from all vendors. This information is then saved in the Vendor Hub. When processing payments, no checks or check copies will need to be printed. Instead of mailing the check and remittance to the vendor, the system can email the remittance to the email address entered in the Vendor Hub. The EFT file can then be saved directly from the payment screen and uploaded to your bank.   

If your current process is to print checks, print check copies, attach invoice backup to checks, sign checks, mail checks, and file the backup in file cabinets then implementing electronic AP payments will significantly reduce the time needed for your AP payment processing. Your new process would be something like this:

  • Process automatic payment run,
  • Email remittances to vendors,
  • Process EFT file, and
  • Upload to the bank website. 

Easy and fast!  

There are some “pro-check people” that say they like to physically sign a paper check to ensure the invoice and payment are accurate and they want to see all the approvals. The answer to that is to first put in place the AP Approval process as mentioned above, and if the check signer would like to approve the actual invoices, that person could be a step in the AP Approval workflow. Additionally, the “former” check signer can review the payments through the Payment Review screen prior to uploading the ACH/EFT file to the bank. The Payment Review screen will allow the approver to see each payment made, click on the vouchers, and drill into Voucher Review to view the documents and approvals as they wish. 

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Implement Billing Approval Process  

Another process that allows firms to go paperless is to implement the Billing Approval process to invoice your clients. Many firms print draft invoices and give them to the PM or Principals to markup and approve by passing around folders. How long has the PM had to approve the invoices? Who has not given the biller the folder back? Did they give the biller all the draft invoices back that were in the folder, to begin with? Stop this manual process and start using the Billing Approval process in the system  

The Billing Approval process allows firms to route the invoice to the approver within the Deltek Vantagepoint system, markup and approve the invoice electronically and route the invoice back to the biller for final review. The biller will always know which invoices are approved or still “in process.” There is also a report that can be produced to show how many days it took from the submittal of the invoice to final approval. Additionally, Deltek Vantagepoint has the ability to email the client the invoice directly from the system, so the invoice never has to be printed.   

How much paper would your firm save by not printing any draft invoices month after month!?!  It could be reams of paper, so it adds up fast! 

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Consider Going Paperless as a Goal for New Year  

After you close out 2022, evaluate your firm’s 2023 goals. Consider adding “Going Paperless” to your 2023 agenda and utilizing some of these tools. Not only will you reduce paper, but your processes will also be more efficient! Cheers to a successful and profitable 2023! 

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Top 5 Deltek Vantagepoint Mini Demos from 2022

Posted by Evan Creech-Pritchett on January 05, 2023
2022-Top 5 Mini Demos_BannerAs we begin a new year, it’s important to look back and reflect on the past. What better way to do that than to watch the top 5 Deltek Vantagepoint mini demos from last year? 2022 was a bit of a grab bag, so this list includes everything from features that have been in Vantagepoint for a while to add-ons for the programs we use every day. Without further ado, here are the top 5 Deltek Vantagepoint mini demos of 2022!  

#5: Utilizing the Search Functionality 

The search functionality is one of the most overlooked features in Deltek Vantagepoint. There are categories of searches: standard searches, my searches, shared searches, and legacy searches. Standard search has a few different types of searches, such as the selection and active search, and generally apply to a variety of the hubs throughout Vantagepoint. My searches are your personal searches that you have saved for future use. Shared searches are ones that have been shared with you by your administrator or other power users in your firm and serve to create a standardization in your searches. The last type of search, legacy searches, is one that only applies to firms that made the switch from Deltek Vision to Deltek Vantagepoint. These are read only, so they will need to be rebuilt in order to modify them. 

Want to learn how to make and utilize these different types of searches effectively? Take a look at our demo here: Utilizing the Search Functionality. 

#4: Redistribute Planned Project Hours 

More often than not, a project’s budget and schedule change throughout its life cycle. Luckily, Deltek Vantagepoint allows users to easily adjust a project’s plan to fit their needs. The first step in this process is to change the dates for the project. After the dates are in order, the planned hours for the project should be changed. Some extra columns like contract and planned billing might be needed to determine the amount to adjust the planned hours by, so make sure to enable them when doing this step. 

This function is easy to use and saves a huge amount of time for everyone! For a step by step walkthrough on redistributing planned project hours, check out our demo here: Redistribute Planned Project Hours

#3: A Small, but Mighty Enhancement with Saved Views 

In previous iterations, Deltek Vantagepoint would save the last list view that you were in when you exited the program. Then when you re-opened Vantagepoint you would be returned to that same list view. In the Vantagepoint 5.5 update, a new feature has been added that allows multiple list views to be saved. This enhancement is useful in many areas such as hubs, expense reports and even interactive billing. Take a look around and find where saved views can help you! 

For a more in-depth look at how to create these lists and put them to use, watch our demo here: A Small, but Mighty Enhancement with Saved Views

#2: Introduction to Contract Management 

 The contract management tool in Deltek Vantagepoint is a fan favorite. It is useful for taking all the guesswork out of compensation with detailed breakdowns of how the total amount came to be. To get the absolute most out of this feature, it is imperative that the “Project Entering Method” is set to “Lowest Level Only” and “Synchronize Contract Values to Project Compensation” is set to “Yes.” Contract Type and Contract Status should also be configured in labels and list area. 

There are many more features and functions in the Contract Management tab. To hear about them all be sure to tune into our demo here: Introduction to Contract Management. 

#1: CRM Contact Accessibility Directly with Outlook 

Having to flip between two applications to find a contact is tedious and tiresome. Instead of wasting time trying to track someone down, connect Deltek Vantagepoint to your Outlook inbox. With this enhancement, Outlook will provide information from Vantagepoint on the contact, as well as information on related contacts. If there is no contact in the system, Vantagepoint will give the option to create a new contact and fill out the relevant fields. Projects can even be created from Outlook! 

There’s more than meets the eye with this upgrade. Watch our demo to see what you’re missing out on and how it works here: CRM Contact Accessibility Directly with Outlook. 

What’s Up Next? 

We hope you’ve enjoyed our blogs, Deltek Vantagepoint mini demos, and other content this past year! We’ve been cooking up a bunch of new content for 2023, so keep an eye on our social media accounts for more announcements. Looking forward to another productive year with you! 

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Know the Real Facts About Upgrading from Deltek Vision to Deltek Vantagepoint: Dispelling the Misconceptions

Posted by Sarah Gonnella on December 21, 2022
2022-DV to DVP Upgrade the Facts_BannerAs a Deltek representative, we have heard all kinds of misconceptions about Deltek Vantagepoint. Despite our monthly newsletters, webinar series, and continued communication, we are still speaking to firms that are confused or have been advised incorrect information about transitioning from Vision to Vantagepoint. Most are honest mistakes conveyed by all kinds of people. However, many of these "untruths" come from competitors spreading incorrect rumors so they can take advantage of your firm and convince you to leave Deltek. 

 

We need your help! Please send this blog to everyone at your firm. Share it with user groups you are involved with and other firms that you know use Deltek Vision. Below are the real facts about upgrading from Deltek Vision to Deltek Vantagepoint. Please help us to dispel the misconceptions.

What is Deltek Vantagepoint?

  • Deltek's reimagined flagship project-based solution, the next version of Deltek Vision for architects, engineers, and other professional services businesses. 
  • Designed to help you manage the entire project lifecycle better than before. 
  • Based on feedback from Deltek customers over the past 10 years. 
  • An intuitive, powerful solution that puts your people and projects at the center of your business so you can be more efficient, productive, and profitable

For executives or employees wanting to view the upcoming changes, we recommend checking out our hour-long monthly Deltek Vantagepoint demonstration. Additionally, our team has put together tons of resources to help firms including our Deltek Vantagepoint mini demonstrations. In each of these demos, viewers will see how Deltek Vantagepoint empowers the different roles within your firm. Each demo goes into detail on a specific feature of Vantagepoint, with each video being 4-20 minutes long. 

Dispelling the Misconceptions about Deltek Vantagepoint

Q: Is Deltek Vantagepoint a new product?

A: It is a continuation of the Vision product. Think Vision 10!

Q: Will our firm need to repurchase to move to Deltek Vantagepoint?

A: No! If you are current on maintenance, it is free. This does not mean upgrading to Vantagepoint should be done without a strategic plan in mind.

Q: How long will Deltek Vision continue to be supported?

A: The short answer is Deltek hasn't set a date.   

The long answer is that under the Deltek Support Assurance program, Deltek provides three distinct phases and levels of support: Active, Maintenance, and Sustaining. Even when the product moves to Maintenance and Sustaining Support, your firm is still supported and will have plenty of time to upgrade. The product is currently under Active Support, which means that software enhancements, hot fixes and service packs are supported. Maintenance Support still receives hot fixes for severity 1 issues and tax, legal and regulatory updates and lasts 12 months. Sustaining Support is where you still have access to all of the pervious fixes and service packs. Additionally, Deltek has stated they will give us at least a year's notice before moving it to Maintenance Support. So, that provides your firm plenty of time. 

Q: To get Deltek Vantagepoint, do I have to move to the cloud?

A: No! However, it might make sense, so reach out to your account manager if you are interested.

Q: Will Deltek Vantagepoint be available on-premise?

A: Yes!

Q: Will Deltek Vantagepoint require me to migrate my data?

A: No! Your data will move over. There are considerations due to the way that Vantagepoint handles data differently than Vision, especially if you have repurposed any info centers.  

Q: Will all of my user-defined fields and user-defined info centers move over?

A:  Yes!

Q: Will Vantagepoint contain the exact functionality as Vision 7.6?

A: No. The product is being reimagined and improved. There are certain areas that will not move forward. Please read on for more details.

Q: Can my firm request to upgrade to Deltek Vantagepoint and move next week?

A: We do not recommend that. There are considerations that need to be made. We highly recommend starting with reviewing Deltek and Full Sail Partners’ resources and requesting a Vantagepoint Upgrade Consultation

What Are My Options for Getting a Vantagepoint Test Environment?

For firms that are seeking to obtain a Vantagepoint test environment, the answer to this question depends on your current deployment method. Below are the options: 

My firm is hosted by Deltek Cloud or On-Premise: Visit the Vantagepoint Upgrade Resources page on the Deltek website, and scroll about three-quarters of the way down the page to the “Get Preview Environment” section of the page. 

My firm is hosted by Full Sail Partners: If your firm is hosted by Full Sail Partners, email your Account Manager or hosting@fullsailpartners.com. 

My firm is hosted by an external hosting provider: If your firm is hosted by an external hosting provider, request that your provider set up a test environment. If they have not set up a Vantagepoint environment before, then we recommend you reach out to Full Sail Partners or your partner of record. It might make sense to consider moving to Deltek's cloud, hosting permanently with Full Sail Partners, or utilizing Full Sail Partners' transition hosting service. Contact us if you are interested in any of these options. 

Keep in mind, the upgrade to Deltek Vantagepoint requires a new install and has new installment requirements. For on-premise clients, please check out our past webinar: Is Your Firm Technically Prepared for Deltek Vantagepoint? 

Who Do I Contact?

If your firm is seeking assistance with upgrading to Vantagepoint, our team is here to help. Request a Vantagepoint Upgrade Consultation. Additionally, here are other resources to know.     

Deltek Vantagepoint Resources Page: Please click here to check it out, and to clarify some distinct areas on this page, please read below: 

What is the Customer Assistance Program (CAP)? 

CAP is focused on helping Vision customers prepare for their upgrade to Vantagepoint. This is a complementary program for Deltek Vision customers. It runs for eight weeks, and you can have as many people as you want from your company participate. This program will cover specific upgrade topics and best practices. You will also be able to join live sessions with the experts to ask questions. You can register here for any of the sessions. The next sessions from Deltek in 2023 will be session 14 starting January 25, 2023, and session 15 starting April 19, 2023. 

What is the Vantagepoint Readiness Portal? 

The Vantagepoint Readiness Portal is your go-to resource for all things Vantagepoint. This portal includes videos, demonstrations, and presentations by Deltek experts to give you a perspective of how things have changed from Vision to Vantagepoint. This is the first step on your journey toward understanding Vantagepoint. There are also resources specifically for administrators including details about preview environments. The Portal has info about CAP too. To access the portal, just follow these simple steps: 

  1. Log into the Deltek Learning Zone (DLZ) platform with your DLZ account credentials. 
  2. On the opening Dashboard screen, use the “Enter Search keyword” feature to search for the “Readiness Portal.” 
  3. The “Deltek Vantagepoint Readiness Portal” will come up as the top result for all Vision and Vantagepoint product users, and you can simply click to enroll and launch the portal. 
  4. Once enrolled, you can access the portal at any time from your personal Learning Profile where it will appear on your “Courses” list. 

Deltek Vantagepoint Resources

Make sure to check out our webinar series about preparing for the upgrade to Deltek Vantagepoint. In this series, our team of consultants covers a variety of topics such as technical requirements, resource planning, and project management, new CRM functions, and the improved accounting interface. This webinar series page also includes demonstrations of Deltek Vantagepoint. If you prefer to read about the enhancements, check out all the articles we have posted about the enhancements Vantagepoint offers to firms that upgrade from Vision! 

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