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Tips and Tricks for Deltek Vision Users

Posted by Ryan Felkel on May 16, 2018

 

Deltek_Vision_Logo_16Deltek Vision is a powerful tool with many capabilities to ensure the success of project-based businesses. Despite the availability, users often overlook or simply just don’t know some of the things Vision can do to make their jobs easier. Let’s take a look at some tips and tricks to learn how to get more out of your Vision system.

10 Tips and Tricks for Deltek Vision Users

  1. You can create a Web dash part that links to a web site, a file, a report, or a Web Outlook site. Unlike the Links dash part, which can list many links, the Web dash part displays the content associated with a single link. To display a website on your dashboard, navigate to the Dashboard. Click on Configure > Add Web Dash part. In the Address Type choose HTTP to display a website. Then provide a Web Part Name and add the URL and click save.
  2. A UDIC or a User Defined Info Center can be created to track custom information in a separate Info Center. To create a UDIC, go to Configuration > General > User Defined Components, and click the New Info Center button at the top. Then name the Info Center and select Activities Grid or Files Grid to add those tabs. As with any Info Center, now add custom tabs, grids and tabs. 
  3. Display settings were introduced in Vision 7.0. You can find them in User Options. From here, you can change the color scheme of Vision. Each element has its own display setting. For example, you can make required fields a particular color such as yellow.  
  4. The Record Access tab of the Security roles now contains a checkbox called "Enable Self Service in Employee Review." To display the Employee Review form, click Human Resources from the Vision Navigation menu and then click on Employee Review.
  5. You can now edit Activities fields directly in the grid that is located in any Info Center. Previously, the fields in the grid were display-only and could only be edited by clicking the Edit option on the grid toolbar. 
  6. An Equipment Info Center comes with the addition of the Purchasing or Asset Management modules. It stores two types of items, asset items and equipment items.
  7. You can create a Client record from a Vendor record. Under the Vision Navigation Tree, click on Utilities > Advanced Utilities > Create Client from Vendor.  
  8. You can email or run a report at a later time. Use the Schedule dialog box which is available in applications where you can use the process servers, such as Reporting. The Schedule button also allows you to set-up reoccurring activities. For example, you could send a report every Monday to project managers.
  9. You can now exclude projects on a resume by the number of hours worked on a project in the Custom Proposals module. This new feature can be accessed when adding new Projects to a resume by checking "Only include Projects where this Employee worked more than this many hours" and inputting the number of hours. For example, you can exclude any projects that have less than 20 hours associated to an employee from showing up in your search criteria. 
  10. Each department head can enter their own General Ledger budgets and submit them through an approval process in Vision. Those budgets can then be combined into a company-wide General Ledger budget.

Do More with Deltek Vision

These tips and tricks should help you get more value from a tool like Deltek Vision. Remember, there are always ways to explore how your firm can better utilize Vision. Contact Full Sail Partners, and we will be happy to assist you in this endeavor.

Reach Full Sail Partners  

5 Things you Didn’t Know iAccess Could do for Marketing and Business Development

Posted by Lindsay Diven on March 23, 2018

Deltek iAccessAcquiring and maintaining accurate client data is absolutely necessary for both marketers and business developers. Marketers need it to provide valuable content to clients and business developers for a successful sales pipeline. Additionally, as with any other firm department, both marketers and business developers need a way to track their efficiency and effectiveness. With iAccess, this all can be achieved. Here are five things you probably weren’t aware of that iAccess can do for marketing and business development:

1. On the Go CRM Without an App

Business developers and marketers spend lots of time on the go rather than at their desks. With iAccess, you can use the web browser in your mobile devices to update your CRM and keep data current. We recommend saving it as a bookmark or using the “Add to Home Screen” option for even quicker access on the go. 

Furthermore, the iAccess Business Development workspace enables you to contribute and maintain key pipeline information wherever you are as long as you have an internet connection. 

2. Enter and Edit Contacts, Opportunities, and Touch Points

Using iAccess, you can work with Contacts and Opportunities as well as set up touch points. Under the Contacts tab, you can perform basic searches and add contacts. The contact area provides quick access to key information for your contacts such as title, phone numbers, company, location and email address. You can even add image links into contact records.

From the Opportunities tab, you can view all your current opportunities as well as add new opportunities. You can easily change and view data such as the opportunity stage or see what client you are working on. Additionally, you can view and update the touch points as well as quickly add a touch point within any of the tabs by clicking on add touchpoint under the Touchpoint tab.

If the standard saved searches don’t provide the information you need, you can create a custom search. When you create a custom search, you can save it for the future, so you do not have to continually recreate the search parameters. 

3. Easily Sort, Filter, and Export Opportunity Reports

Opportunities are found within the Business Development workspace of iAccess. Here you have critical information at your fingertips. You have the option to sort opportunities by active opportunities, all opportunities or just those that you are associated with as part of the team. See the opportunities instantly as you filter and organize. These reports can then be exported to wherever you want them to go.

4. Track Your Department Spending

Another nice feature of iAccess is that you can use it to track department spending and can make sure you are being effective and efficient with your resources. If you set up budgets for Promotional Projects, you can easily see where you are Job to Date (JTD) and Year to Date (YTD) for that project. In that project record using the Project Management workspace, iAccess provides visuals to  see the labor and expenses that have been charged to the promo number and what budget is left.

5. Update Contact Notes Using Talk to Text 

A final iAccess benefit is that you can use “talk to text” to update Contact and Opportunity records. When you open iAccess using your mobile devices (explained above), you can use the talk to text feature to update any field. We like to update touch points and notes using this talk to text method. There couldn’t be an easier way to provide a meeting summary after visiting a contact. 

Let iAccess Work for Marketing and Business Development 

Now that you have discovered five things that iAccess can do for marketing and business development, are you ready to try it out? For more information, check out these past webinars to get an introduction to iAccess for business developers and to learn how to connect to Vision from anywhere with iAccess. Lastly, if you’re attending the SMPS Southwest Regional Conference, make sure to attend Lindsay Diven’s pre-conference Vision CRM workshop.

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Understanding Project Budgets in Deltek Vision

Posted by Michael Kessler, PMP on March 08, 2018

Project Budget

More often than not, firms that use Deltek Vision can find project budgets in the Budget and Revenue tab of the Project Info Center. There you will find a series of fields that will be further defined later in this blog. Before we go too far down the rabbit hole, let’s dive into some basics. 

Deltek Vision Project Info Center

A good place to start is the Project Info Center, and whether you use the Budget and Revenue or Contract Management tab, the definitions are the same. Deltek Vision refers to budget as total compensation, but in very simple terms, it is your contractual fee or upset amount. It is statutory, referring to the agreed upon amount between seller and buyer. In no way should this be minimized as Vision uses it for many calculations and processes, but it may not necessarily be the budget. Here are some key terms you should be familiar with: 

  • Direct Labor is the portion of the contract value that relates to your firm’s effort and you can segregate WIP and backlog specifics to this amount using revenue categories
  • Direct Expense is other direct costs such as travel that is part of your fee and not a pass through
  • Compensation is the sum of Direct Labor and Expense in Vision
  • Direct Consultants are third party consultants that are part of your fee and not a pass through
  • Reimbursable Expenses are other direct costs such as travel that are going to be passed (possibly with a markup) to your client through invoicing
  • Reimbursable Consultants are third party consultants that are going to be passed (possibly with a markup) to your client through invoicing
  • Reimbursable Allowance is the sum of the Reimbursable Expense and Allowance
  • Agreed Upon Contractual Value is the sum of the Compensation, Direct Consultant and Reimbursable Allowance 

Furthermore, all these fields are available for reporting and revenue calculations. 

Locating Budget Amounts in Deltek Vision 

It is important to remember that even though these amounts are available in the Billing module, they are not systematically linked. It is true, however, that total compensation is the maximum that can be invoiced or earned. This amount is external client facing. Keep in mind, this is not the project budget. 

What, what, what? The above is not a budget? In the case of a fixed fee or a lump sum project, we would expect the total compensation to reflect the budget, but the budget should be comprised of labor and expense loaded hours/amounts over a proposed schedule based on fee and scope. Simply stated, a budget is internal and should be used for comparison to actual costs charged to the project. 

Maintaining Project Budgets 

In closing, budgets should be re-visited and re-casted. If managed properly, firms will gain high levels of profitability. A key take away is that, for fixed fee or lump sum projects, performing under budget creates “windfalls” or the difference between the total compensation that was invoiced and earned.

Deltek Vision Navigational Analysis  

Why Your Firm Should Be Using the Deltek Vision Payroll Module

Posted by Scott Gailhouse on February 21, 2018

Payroll It is amazing that so many people aren’t even aware of the numerous benefits of using the Deltek Vision Payroll module. For starters, the Payroll module in Vision is a robust application that gives you control over your payroll process that you otherwise wouldn’t have if you used an outside payroll company. It allows you to meet the increasingly complex regulatory requirements by defining taxable wages based on any withholding codes that you create. You can also define how other pay wages impact a withholding calculation. All of this can be done from Payroll Withholding Setup. 

How the Deltek Vision Payroll Module Works

If your firm is using the Payroll module to process your payroll, Deltek Vision will use information from the Employee Info Center, the Project Info Center, the Transaction Center, and Accounting Cost/Pay Rate tables to process payroll.

Some of the main features of the Vision Payroll module are:

  • 2 overtime multipliers – There are some firms that are required to pay overtime (OT) to hourly employees. For example, you may have to pay time and a half for some OT hours worked and maybe double time for other OT hours worked. Vision can be configured to accomplish this. For added flexibility, you also have the option to bill these overtime hours at a higher billing rate in billing terms.
  • User-defined other pay fields – In addition to an employee’s regular salary, you can also add payments for other items. Some firms will use these fields to record bonus payments, moving allowance payments, allowances for fitness club memberships, public transit passes, etc.
  • Contribution codes – If you make payments on behalf of your employees, i.e. state unemployment or 401k matches, you can track those payments using contribution codes. Contribution codes can record those amounts by employee. Vision will also post the entry to the balance sheet liability account.
  • Withholding codes – In addition to the standard federal, FICA, and state withholding codes, users can create their own user-defined withholding codes to suite your firm’s needs. You can create withholding codes for medical insurance, cafeteria plans, wage garnishments and Roth IRA plans to name a few.
  • Direct deposit – Vision supports the direct deposit of funds directly into an employee’s bank account(s).
  • Payroll types – Most payroll runs processed in Vision are for your regular weekly, biweekly or semimonthly or monthly payrolls. You can also process adjustment payrolls to make changes to a payroll that has already been processed. Furthermore, you can use this feature to adjust pay, withholdings, regular, overtime, and secondary overtime pay hours, and accrued benefit hours. A bonus payroll run automates the process of giving your employees bonuses.
  • Payroll reporting – Using Vision payroll reporting, you can generate worksheets that help you fill out state unemployment insurance reports, quarterly state income tax reports, and federal Forms 940 and 941.
  • W-2 forms - The Payroll module prints a W-2 for each employee who was paid during the calendar year. You can print W-2s on W-2 forms that are specially designed for use on computer printers.

Integrate with Outside Payroll Companies

If, however, you decide that your firm would rather use an outside payroll company to process payroll, despite the benefits of using the Deltek Vision Payroll Module, Vision offers an interface option that can export timesheet data to most large payroll companies including ADP, Paychex and Ceridian. With this integration, a third party will be able to manage the complex areas of payroll processing such as tax withholdings.

Do More with the Deltek Vision Payroll Module

It should now be evident to most people that the Deltek Vision Payroll module is an extremely flexible tool that can be used to help your firm streamline the payroll process. The Payroll module additionally provides a wide-range of detailed reports based on the information stored in your Vision database. So, start realizing the benefits of using the Vision Payroll module and improve your firm’s payroll process today.

Deltek Vision Navigational Analysis  

No More Excuses – iAccess, You Access, We ALL Access

Posted by Kevin Hebblethwaite on February 14, 2018

Business Development Now that I have your attention, I must admit I totally hijacked that title from my good friend and fellow Full Sailor Rana Blair. In January, she presented a webinar on using Deltek Vision’s iAccess features to enhance the project management function of your firm. It was such a big hit, that we decided to continue the conversation in February. We’ll shift the focus to iAccess’ capabilities for enhancing client/contact management, tracking your pipeline of new work, and preparing for Vision’s future.

I’m convinced Rana was right. We’re at a point where there truly are NO MORE EXCUSES. Now is the time for all good client-facing associates in professional services firms to have immediate access to critical client information. If you don’t, no big deal, your competition will figure it out for you.

Commit to Using Deltek Vision as Your Corporate Contact Manager

It still boggles my mind how many Deltek Vision users don’t do this, sometimes even with the CRM module in place. One of my favorite parts of the module is the remote access to Vision CRM through iAccess. You can roll out access to critical client and contact information to anyone with a license and a data connection. While we typically refer to the CRM module as more of a marketing and BD toolset, contact information is used across the entire firm.

While iAccess screens possess many of the same fields and functions as the traditional “smart client” for Vision, you can easily arrange for custom tabs and fields to appear as well. None of this works, of course, unless you’ve done a decent job at migrating existing critical data and launched a good process for capturing additional information as it comes into your firm.

Gain Clear Insight into the Next 6 to 12 Months of New Work

Pipelines do not have to be complicated, but at a minimum, they should allow your firm to pull from existing client information and maintain a weighted list of future revenue estimates. The basic information required to do this (client, name of pursuit, estimated revenue, start date, and finish date) is typically best-known by the individuals closest to the client. iAccess can assist you by minimizing the distance between those individuals and the fields where you house the information.

If you’re already well-versed at managing Opportunities in Vision, consider iAccess as a tool in your bag to help key rainmakers maintain and update information they typically receive first. Dictating updated information about an opportunity directly into a Vision record using your iPad isn’t all that far-fetched anymore. It can also be used for basic reporting to help the same people avoid stepping on each other’s toes with large clients. Distributed pipeline information in iAccess, built on Vision’s core foundation of clients and contacts, could give your business development team a great boost.

The Future of Deltek Vision Looks Like iAccess

If you’ve not heard of Deltek for Professional Services (DPS), the “reimagined” next iteration of the Vision platform, now’s the time to start thinking about when and how your transition will take place. While thinking ahead with your software vendor’s developing capabilities in mind is always a good idea, this transition is particularly important for Vision users. Many key characteristics of DPS are already present in Vision’s iAccess screens. With iAccess in Vision 7.6, you can start getting users comfortable with the browser-neutral and device-agnostic features that will eventually be pervasive throughout the DPS platform.

Not Quite Convinced Yet About iAccess?

Feeling a little uncomfortable with all this new stuff in the Deltek environment? Join me for some more discussion on iAccess and we’ll do our best to help you get there. We believe taking advantage of these capabilities will help you get the most value from your system and allow you to enhance your clients’ experiences with your firm!

iAccess for Deltek   

Simplify Project Controls with Deltek iAccess for Vision

Posted by Rana Blair on January 03, 2018

Deltek iAccess for Project Management “Project Controls” are formidable words, ones that are necessary for successful project outcomes. Those of you who have used Deltek Vision for many years may recall that “project controls” remain at the core of the Vision system and are the datacenter for all other Vision applications such as billing, CRM, proposals, resource planning, and time and expense. Fortunately for Vision users, accessing project controls has gotten a lot easier with Deltek iAccess.

What are Project Controls? 

There is no industry jargon in the name project controls. They do exactly what the name implies. They allow you to manage and control your projects. Furthermore, a complete project control system such as Vision, allows users to: 

  • Document project attributes
  • Coordinate project activities
  • Track employee time and expense
  • Apply direct and overhead costs
  • Monitor project progress
  • Generate project reports
  • Maintain project budgets 

Controlling projects requires understanding and making decisions based on the information collected. This can be a challenge if data is not updated in a timely fashion or there is too much information to absorb. So, how can Vision users make these processes simpler? 

Enter Deltek iAccess for Project Management 

With the addition of iAccess for Deltek Vision, visibility into and ease of digesting information has enjoyed a renaissance. The iAccess interface allows firms to proactively manage and track projects from creation through closeout. The real-time connection to Vision, graphical views, and simple interactive tools for planning and managing the budget make quick work of understanding the status of the project. As a result, users can efficiently manage project future costs and review the expected outcomes. 

Gain Better Control of Your Projects with Deltek iAccess 

The ability to drive your projects with a full understanding of the past and predictions for the future is the ultimate control. With iAccess for Deltek Vision, this becomes possible. So, what are you waiting for? Take control of your projects, and extend the capabilities of Vision project controls with iAccess.iAcc

Hot Service Offerings for Deltek Users in 2017

Posted by Amy Balassone on December 20, 2017

Deltek Logo2017 was a banner year for Deltek users with so many amazing new service offerings coming available. Each of these solutions was designed with users in mind to create a more streamlined business operation. From improved user interfaces to near instantaneous data transfers, Deltek users now have an array of options to get their work done faster and more efficiently.

Let’s take a look at these hot service offerings from 2017.

Deltek for Professional Services

Deltek for Professional Services (DPS) is the newest cloud-based professional services automation (PSA) enterprise software solution designed by Deltek and launched this year. DPS is based on Vision with an improved user interface like that of iAccess for Vision. Deltek for Professional Services integrates and automates your firm’s business processes allowing better control over your business and your projects. Designed to meet the needs of the A&E industry, DPS manages the project throughout the entire lifecycle including business development, project management, resource management, collaboration and financial management.

Deltek Talent

Deltek Talent helps businesses maximize their strongest and most distinctive resource, their people. It simplifies the entire employee lifecycle, enabling companies to seamlessly recruit, on–board, develop, compensate, and track their employees. Maximizing your Talent with Deltek Talent allows you to keep skills and competencies at the forefront of your strategy providing the competitive edge you need to stay ahead in the ongoing war for talent.  

Deltek Project Information Management

Deltek Project Information Management (PIM) provides project management and collaboration tools designed to help employees access critical project information to stay connected throughout the entire project lifecycle. With PIM you will avoid lost files and duplicate information saving hours of manpower. You can see all versions of the project documents, tag documents across multiple related locations, and review new designs and drawings instantly. Organized files across all aspects of business in one centralized location provides companies the intelligence to more effectively run their business.

Blackbox Connector

The Blackbox Connector is a no-code, low cost connector offering an interface between Deltek Vision and other third party business applications. With the Blackbox Connector, you will significantly reduce integration time and duplicate efforts in the entry and maintenance of data. The Blackbox Connector provides easy to implement solutions focused on connecting your Deltek Vision system to Concur, Client Feedback Tool, Constant Contact and Mail Chimp. Connectors for both HubSpot and Informer will be released soon. The Blackbox Connector eliminates data silos by providing a better and more formidable way to connect to Deltek Vision.

Do More with Deltek in 2018

Whether your firm is looking for ways to retain top talent or help to expedite completing expense reports, there is a solution for you. Are you ready to take advantage of these time saving services?

Reach Full Sail!

Year-End 2017 is Here!

Posted by Scott Gailhouse on November 22, 2017

Year-End Ready or not, here year-end comes. With some organization and planning, however, it doesn’t have to be stressful. Let’s look at some critical tasks your firm should complete as part of the year-end process.

Preparing to Close 2017

First off, the most important task is to document your year-end procedures. Not only those performed in your Deltek system, but all of them so that you have a comprehensive guide to refer to on a year to year basis. You should also create a calendar and develop a year-end checklist as part of your year-end procedures.

Some of the more common year-end tasks for most companies are:

  • Reconcile all cash accounts - Verify all transactions have been posted into Vision/DPS to ensure your general ledger balance matches your bank statements adjusting as required.
  • Final invoicing – Process all client invoices for the fiscal year.
  • Review outstanding accounts receivable - Follow up with clients who have outstanding accounts receivable beyond 30 days. Send past due statements and give them a call. Enter the results of your collection efforts in the comments section of Deltek Vision or Deltek for Professional Services (DPS) invoice review. Year-end is an excellent time to collect your outstanding receivables. If you determine there is uncollectable accounts receivable, be sure to write those invoices off.
  • Review unbilled detail - Time and expense transactions that cannot be invoiced to clients should be written off at this time.
  • Fixed assets – Fixed assets are larger purchases that are made throughout the year (i.e. equipment, automobiles, furniture, computers, etc.). Are all fixed assets reported on the balance sheet still owned? If not, record the sale or disposal of these fixed assets. Additionally, verify the depreciation on your fixed assets and make any necessary adjustments.
  • Employee expenses and accounts payable - Verify that all accounts payable vouchers have been recorded in Vision or DPS. Make your 401(k), SEP IRA, and simple IRA contributions, if you have not done so. Also, try to pay all your vendors and employee expense reports by year-end.
  • Notes payable - Verify notes payable (i.e. loans) amounts on your balance sheet match the statements from your lenders adjusting if necessary.
  • W-9s – Order 1099 forms and make sure all W-9s from your vendors and/or contractors that are paid $600 or more throughout the year are on file. Don’t forget, 1099s should be mailed on January 31st. 1099 forms can be purchased from most office supply stores or you can order them for free from the IRS (gov).
  • W-2s –If you run payroll in Vision or DPS, you’ll need to order W-2 forms which can be purchased from most office supply stores. W-2s should be mailed by January 31st.
  • Budget for next year - Create your general ledger budget for 2018.

As part of the year-end process, a new benefit year will need to be opened to roll over any PTO or vacation time into the next year and to start accruals for the new benefit year. 

Initialization Utilities in Deltek Vision and Deltek for Professional Services

There are numerous initialization utilities that need to be performed in Deltek Vision and DPS. Take note that these utilities need to be completed once per fiscal year. Vision and DPS will generate a posting log for the initialization utilities which is available in the transaction center under the posting review report. If your Vision or DPS database is set up with multi-company functionality, the initialization utilities need to run in each company. Make sure to watch this video for more information.

In Vision and DPS, opening the 1st period of your fiscal year also opens the new fiscal year. Depending on your security rights, you can still process in the prior fiscal year if needed.

Is Your Firm Ready for 2018?

Efficiently complete the tasks required for 2017 year-end, and you will be ready. If your firm is having any difficulties performing year-end tasks in Deltek Vision or DPS, Full Sail Partners can be of assistance! Also, remember to check out the new Deltek Customer Care portal for numerous resources available to you.

 Deltek Customer Care  

Bring Data Together with the Blackbox Connector

Posted by Ryan Felkel on November 08, 2017

Blackbox ConnectorData here, data there - this seems to be a continuous issue for professional services firms as more technology solutions designed to overcome specific business challenges enter the market. Luckily, there is an answer to this problem for Deltek Vision and Deltek for Professional Services (DPS) users - the Blackbox Connector. Simply stated, the Blackbox Connector allows users to embrace the power of third-party technology solutions using the data in their Deltek Vision or DPS database. Here’s a look at the current and upcoming integrations available from the Blackbox Connector.

Outbound Marketing Connectors

Email marketing has revolutionized how businesses stay connected with clients. Even more, being able to know who opens and clicks on links in the email becomes valuable business intelligence. With Constant Contact and MailChimp, this information is attainable, and all that is needed for these solutions currently resides in your Deltek database. Click here to learn about email marketing.

With the Blackbox Connector, your Deltek CRM data is easily integrated with Constant Contact or MailChimp. Just create the email in your chosen email marketing solution, and with a push of a button, your target contacts in your Deltek CRM quickly populate the email target list in the email marketing solution. The open and click data for each email campaign will appear in the associated marketing campaign in your Deltek CRM.  

Spend Management Connector

Maximizing your profit means controlling how your business spends money. Spend management requires having timely and actual spend information. The Concur solution allows businesses to automate the expenses process from receipt to reimbursement and to gain visibility into travel expenses. Additionally, the Concur solution provides businesses with the ability to automate accounts payable and see spending before it’s spent. Learn more about spend management here.

The Blackbox Connector for Concur connects these key accounting responsibilities with the accounting tools in Deltek Vision and DPS. The current version of this Connector allows expense data collected in Concur, including receipt images, to automatically populate in the expense module in Deltek Vision or DPS. This enables your firm to take advantage of the powerful expense management capabilities of Concur. The automated accounts payable capabilities from Concur will soon be integrated with Deltek Vision and DPS.

Customer Success Connector

As a firm finishes a project, it doesn’t always mean the client felt it was a success. Ensuring your project delivery was successful requires managing client expectations throughout the lifecycle of the project. The Client Feedback Tool allows businesses to capture feedback periodically throughout the project lifecycle. As a result, your project managers can better manage client expectations. Find out more about client feedback in this article.

Using the Client Feedback Tool Connector, project managers can easily obtain feedback at specific milestones of a project from the project info center or hub in Deltek Vision or DPS. The Client Feedback Tool Connector allows for surveys to send based on multiple criteria such as billing milestones or at a set timeframe utilizing the existing data in Deltek Vision or DPS.

Inbound Marketing Connector

In today’s world, every business is competing to be found on the internet and discovering how your inbound marketing efforts are attracting clients is essential to developing meaningful relationships with prospects. Using the HubSpot marketing software, your firm has access to all the tools it needs to run an inbound marketing campaign. Soon, business development teams will be able to acquire this vital information from HubSpot.

Coming in 2018, the HubSpot Blackbox Connector for Deltek Vision and DPS will allow data collected in HubSpot to populate the associated marketing campaigns in your Deltek CRM. When your inbound marketing efforts generate new contacts, their information will create new contacts in your Deltek CRM. With the Blackbox Connector for HubSpot, your business development team will have great new insight into your firm’s inbound marketing efforts.

Business Intelligence Connector

Having the ability to quickly analyze data to make informed decisions is a necessity to stay ahead of the competition. With Informer 5, users can create, analyze, visualize and collaborate in a user intuitive environment to make data-driven decisions. Informer 5 is a new generation of business intelligence and data analytics.   

In early 2018, Deltek Vision and DPS users will now be able to use Informer 5 to cleanse, merge, and analyze the data in their Deltek database. Firms using the Informer 5 Blackbox Connector will have an edge over their competition using timely and actionable insights.

Integrate Your Data with the Blackbox Connector

Deltek Vision and DPS are powerful solutions designed to help professional services firms win more business and better manage resources by tracking, editing, and analyzing project details. Despite the overwhelming capabilities of an ERP or PSA solution, further technology solutions are sometimes required. This is why the Blackbox Connector was created.  It is specifically designed to allow your firm to maximize the capabilities of your Deltek products, while also taking advantage of these other world class solutions, all along keeping your data in one system. Learn more about how your firm can bring data together.

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Deltek Releases New Support Center

Posted by Amy Balassone on October 11, 2017

Deltek rolled out its new customer support center on Monday, October 9th, 2017. The support center has been improved allowing users to learn, connect and more effectively manage their experiences. Entering the Deltek Support Center after October 9th, you now see a message that looks like this:

Deltek Support Center Welcome ScreenDeltek Support Center Welcome Screen

New Login Feature

There is a new login feature when using the enhanced support center. You will still navigate to the same URL that you previously used. Prior to the new help center, you would have seen a login button and an account assistance button. However, you will notice that, where the account assistance button used to be, it now says “Need Help?”

Deltek Support Center Login Screen
Deltek Support Center Login Screen

When you click on “Need Help?,” you now have the option to chat with someone. This feature offers the real-time ability to speak with a Deltek professional who can assist you. To access the chat, you will need to enter your email address and then click “Start a Chat.”

Deltek Support Center Login Assistance Screen
Deltek Support Center Login Assistance Screen

To get back to the login page from this page, you will need to click the silhouette Silhouette.png in the top right corner. This will enable you to log into the support center.

Stay Up to Date with Notifications

After logging in, you will receive the critical info pop-up announcing the new site. When you close this pop-up, or if you are logging in after the alert has been removed, you will immediately be presented with a list of notifications.

Deltek Support Center Notifications Popup
Deltek Support Center Notifications Popup

Key highlights of the notifications popup include:

  • The notifications are equivalent to the old alerts and announcements section
  • You can hide the notifications popup if you do not wish for it to popup every time you open the support center
  • Global notifications are color coded: high (red), med (yellow) and low (green)
  • You will only see alerts for the products that you own
  • You can click on the number in the orange square at the top of the screen which indicates how many notifications there are if you choose to hide the notifications

Manage Your Deltek Support Center Account

In the upper right, you will see the gear icon. This icon allows you to open the “My Account” section. This is where you update your profile settings, and you can also see the current support plan you have.

Deltek Support Center Account Management Screen
Deltek Support Center Account Management Screen

The account management section allows you to change the following:

  • Password
  • Preferred language
  • If you want or do not want to see notifications

Get Support for Your Deltek Products

The search bar offers you the ability to look for forums, posts and knowledge based articles using specific words or phrases. Everyone will see the learn and connect information boxes, and if you are an administrator, there will be an additional box that will be available. Below the information boxes are “Trending Topics,” which show the top ten articles for the products that you own for the last thirty days. You will only see the topics in this list that relate to the products that you own.

Deltek Support Center Main PageDeltek Support Center Main Page

Depending on the level of support you have, you will possibly see up to six icons. The icons you view are driven by permissions. If you can’t find the answer, submit a case. Deltek will then research your inquiry. Availability, however, depends on the type of service plan you have purchased. Here are the options you will see depending on your license agreements:

  • Cloud Solutions- You will see this is if you own a Saas product. When clicking this icon, you will be able to choose the cloud solution you are needing help with. This will open a wide range of help topics specific to your needs.
  • Initiate a Chat- This icon allows you to enter a chat with Deltek staff. Be sure to check the bottom of the chat page for specific hours of availability.
  • Product Downloads- The Deltek Software Manager (DSM) is your central place to download all the Deltek products you own, including all service packs and hot fixes.
  • Manage Cases- Here you can check the status, view details, and update your support cases. Previously called, “My Support Cases.”
  • Purchase On-Demand - Deltek's “On-Demand Support” is available for situations that require brief, one-time access to our support experts for situations that are not covered by your annual maintenance fee.

If you have less than three icons available, they will not show. You can still access the available options by going to the upper left-hand corner of the screen and utilizing the menu to navigate to your desired destination.

Enjoy the New Deltek Support Center

As you can see, the new customer service center is not only user friendly, but it eliminates information that does not pertain to you. The updated service center’s ultimate goal is to help you continue to get the most out of your Deltek product. Click here for more information about the Deltek Support Center.

Deltek Customer Care

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